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CB Gambling 1xBet Complaints #22-41
1xBet

1xBet review: Team won but bet lost why? ( 1 comment)

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5:19 am UTC
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Hello. I bet on zimbabwe league . I chose team 1 win which is takashinga 1 in my screenshot. But after match they changed my team . Check in screenshot. I bet on takashinga 1 win. And takashinga won. Support team also said team 1 is takashinga. So how can I lose the bet. Why my team 1 is changed to team 2 . Kindly check and tell me why you did this . Is this mistake happened by your

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1xBet response
Dec 26, 2025 4:00 am UTC
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Hello! Thank you for providing the details.
We would like to clarify that your bet was placed in the “Line” (pre-match) section before the match started. At that moment, the team order was displayed as Amak Hosi 1 – Takashinga 1, and your bet was accepted according to this exact order as shown in your betting slip.

The screenshot you are referring to was taken from the “Live” section after the match had already started, where the order of teams may differ from the pre-match line.

Please note that bets are settled strictly based on the conditions displayed at the time the bet is placed and confirmed. All event details are shown in the betting slip before confirmation so that the player can review and verify the selection before placing the bet.

Therefore, your bet was accepted and settled correctly, and no changes were made by our side. If you have any further questions, please feel free to contact our support team — we will be happy to assist you.

Best regards,
The 1xBet Team
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Abrar Nasir
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Aug 13, 2026 12:07 am UTC
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Same happen with me today i bet on team 2 during live match which was pakistan blues and when I went in the bet history the bet was lost and team labels were changed. They replaced the team 1 with team 2. Absolute horrible day for me. Also contacted with support team but they're not accepting theirs mistake.

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