1xBet review: Account blocked without any reason and not responding now

Complaint Against 1xBet – Account Wrongly Blocked & Serious Data Security Breach Concern

Complainant Name: Panendra Reddy Theyagura
Registered Email: [protected]@gmail.com

Registered Mobile: [protected]
1xBet Account ID: [protected]

Issue Summary

My 1xBet account has been wrongly blocked on false allegations, and despite submitting all required documents, 1xBet has not responded for over 3 days.
Additionally, I strongly suspect a serious internal data leak, as scammers contacted me with exact knowledge of my private withdrawal complaint immediately after I emailed official 1xBet support.

Detailed Complaint

On 13 January, I contacted 1xBet official support regarding my withdrawal issues. Shortly after this email:

I was contacted by fraudsters impersonating 1xBet support via email and Telegram

These scammers had exact knowledge of my withdrawal issue, even before I shared any details externally

This clearly indicates that my private support communication was exposed

Later, my account was blocked, and I was informed verbally that it was due to “threatening or suicidal messages”.
I categorically deny this allegation.

I confirm that:

I have never sent any threatening or suicidal messages

I am a victim of impersonation and fraud

Any such messages were exchanged with scammers, not through any official 1xBet platform

Actions Taken by Me

Sent a detailed email to [protected]@1xbet-team.com

Submitted:

Handwritten statement

Government ID proof

Screenshots of fake email and Telegram chats

Followed up multiple times over 3 days

Sent reminders on 14 Jan and 16 Jan

Despite full cooperation:

❌ No response

❌ No update

❌ Account still blocked

❌ Withdrawals inaccessible

Serious Data Security Concern (IMPORTANT)

I explicitly raised this concern to 1xBet:

How did external scammers know about my exact withdrawal issue immediately after I contacted official 1xBet support?

The timing makes it impossible to be a coincidence.
This strongly suggests:

Internal data exposure

Unauthorized access to customer support communications

Or a serious lapse in internal security controls

This is a grave violation of user privacy and data protection.

1xBet’s response dismissing this as “you may have shared ID on social media” does not explain how scammers knew my private support request details.

Impact on Me

Mental stress and harassment

Financial blockage due to inaccessible withdrawals

Loss of trust in 1xBet’s data security

No official communication despite repeated follow-ups

Relief Sought

I request the forum authorities to intervene and direct 1xBet to:

Immediately review and unblock my account

Release all pending withdrawals

Provide a written explanation for the account block

Conduct and disclose findings of an internal data-leak investigation

Confirm that my personal and financial data is now secure

Conclusion

I am a genuine user who followed all procedures.
The silence from 1xBet for 3+ days, combined with suspicious data exposure, raises serious consumer protection and cybersecurity concerns.

I request urgent assistance from this forum to ensure justice and accountability.

View 0 more photos