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LegacyBox/Southtreepromised refund never came

1
M Aug 12, 2018

The bottom line is that after several screw ups on the part of LegacyBox, I was promised to receive a full refund of what I paid.

My order number was 430337.

On July 3 via email with Tosha (Customer Support Supervisor), I was promised half of my paid amount back ($49.99). It would take 5-10 days. It never came.

After further trouble in finishing my order, on July 14 Tosha said I would receive a full refund and the other half ($49.99) had been processed and would appear in 5-10 days. The $99.98 still hasn't posted to my credit card.

Emails of the total correspondence from the start of the issues with this company are available.

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