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New York & Company

New York & Company

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1 98 complaints
8 resolved 90 unresolved

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New York & Company reviews & complaints

New York & Company complaints 98

New York & Company - Rude behavior of customer service representative

Hi, I ordered a white jacket and it was not the same color as they mentioned it on website. It was little off white (cream) and the fitting was also too loose. So I returned it and they...

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New York & Company - Given a merchandise credit that can ONLY be used in stores that are closed

I ordered items online but returned them to a local store before they closed. I was given a merchandise credit of $78.80 that could only be used in stores which they WILL NOT honor online. This is very poor customer service especially when they knew your stores were closing and did not make me aware as a customer that I would need to use it in store by a certain time.

New York & Company - Customer service

I worked for this company and took over a troubled store it was dirty and un organized gave my all as always and then some all of you who know me knows I would never hit a customer. But in comes a...

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New York & Company - 2 yellow shirts with holes in the front

I purchased two yellow shirts from the Harrisburg, PA location at the Shoppes at Susquehanna which is going out of business. I am not able to return or get a refund, therefore I want a credit or a refund on the two damaged shirts ASAP. They both have holes in the front of them. The manager told me to contact CS for a refund but they're refusing to comply.

Update by Barbara Evans
Aug 20, 2020

If you can read, I said the store is not accepting refunds or exchanging due to closing! The manager told me to contact customer service for a refund.

Update by Barbara Evans
Aug 20, 2020

If you can read, I said due to the store closing they are NOT accepting refunds or exchanges! The manager told me to contact customer service for a refund.

New York & Company - Credit card

I opened a account with you because you have some discounts :50%off plus the 20% that the card give for be a new account holders. The problem is that when I was approved I didn't have the opportunity to see my account number because the screen when off. So is very injustice that i'm not able to make that purchase because I don't have the account number to gets the discounts that I was specting to have. If you don't help me please I will make a complaint to bbb in your area. Thanks

New York & Company - Credit card service

I opened a charge account on 2/23/2020 and gave my full information. The clerk at the store in Bowie, MD typed in the incorrect apt number, therefore my new card went somewhere else. I called in...

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New York & Company - Wrong fee charged

I making a payment like I always do on the automated system
The automated system submitted an accepted my payment, I call their phone number and checked if they received my payment and every thing was fine. The sistema did something wrong with my number number of my checking account
After confirming to me payment was successful
They proceeded to give me a returned check fee. They cancel my card and I have to pay the bill and wait for the company answer. This company is a fraud
They have technicality problem in their online system.

I'm fighting this to the end

New York & Company - Received worn shoes

Rosalyn V. (NYCO) (12/12/2019, 9:50:15 PM): Hello, I'm Rosalyn. Thanks for contacting New York & Company! How can I help you? Rosalyn V. (NYCO) (12/12/2019, 9:50:28 PM): Hi Me (12/12/2019...

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New York & Company - Online order process

I have now on several occasions orrded items that stated in stock and received confirmation of my order to only wait for a week sometimes two to find out they sold me an item that wasn't available. This is a ongoing problem. I ask to get a number or for them to check on the item for them to only say someone will get back to you in 3-7 days in a email. They say there are two locations these items come from and the problem is the warehouse shows the stores have the item in stock and that they don't get updated as fast. This company makes a lot of money they should be able to afford a system that can keep track of their products. I have shopped with many many companies online and never had this problem.

New York & Company - Faux fur coat

manager monica was very nasty unprofessional I ask one associate can I buy coat on mannequin and she was very nasty so I went to manager and reported associate she was rude and said she will not give me her name it was a horrible experience as a black card holder never was treated so bad the old managers was more courteous and never rude my name is ms. Williams and I pleaded to leave my number monica was very nasty and im shock that you would have such a nasty person running your store.

New York & Company - Fees

I was making a payment like I always do on the automated system
The automated system submitted a wrong number of my checking account
After confirming to me payment was successful
They proceeded to give me a returned check fee
And would not remove it knowing it was a technicality on their part .
I'm livid I've been a customer over 20 years
This is a horrible horrible company
I'm fighting this to the end

New York & Company - I'm complaining about a lost package

Good day.I have not received a package tracking number 927489991676655524063, order #[protected]. Yesterday I supposed to received it, but it is not at my shipping address. It is the first time I dont...

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New York & Company - Credit card

I have been a credit card client of New York & Co for over 20 years. I tried to use my card for a purchase and it was declined. Apparently New York & Co does not value a long time customer that is in good standing. They closed my card so that they could extend the credit to a NEW customer since I had not used my card in over 18 months. I am extremely disappointed with the service that I received and have never had a credit card closed without my knowledge. They responded that "They don't have to notify me". Being that it is my credit I feel as though I should be notified. Extremely poor way to operate.

Update by Gail Cottrell
Jul 26, 2019

I have been a credit card client of New York & Co for over 20 years. I tried to use my card for a purchase and it was declined. Apparently New York & Co does not value a long time customer that is in good standing. They closed my card so that they could extend the credit to a NEW customer since I had not used my card in over 18 months. I am extremely disappointed with the service that I received and have never had a credit card closed without my knowledge. They responded that "They don't have to notify me". Being that it is my credit I feel as though I should be notified. Extremely poor way to operate.

New York & Company - Online orders returned to warehouse

I returned swimwear originally ordered online to the warehouse, which was the only way to return the items. Two of the tops were sent back to me with a note stating the items must be unworn with original tags intact, which is exactly how the items were returned.

When I called Customer Service to inquire why the items were returned I was told the warehouse said two of the three returned tops had deodorant stains. When the items arrived, I could tell by looking at them they would be much too small and did not bother to try them on.

A manager told me that once the warehouse makes a decision, it's final. He offered a discount on the tops, which I declined. When I asked to speak to his manager, he said there was no one else to speak with and that my only other option was to send my complaint to nyandccustomerservice.com. I used the form but never received a response. I've submitted issues via the website before but never receive a response.

I also made multiple phone calls to Charmaine Clark, [protected], at Corporate Headquarters. Again, no response.

I'm persistent and called Customer Service a week later. This representative immediately resolved the issue to my satisfaction.

I'm not sure what type of scheme the NY&Co warehouse is engaging in, but it is dishonest to make up a lie in order to keep a customer's money. Customers who order online items that can only be returned to the NY&Co warehouse need to beware and know the company may try to keep their money and leave them with little recourse, especially if they used a NY&Co credit card for their purchase.

New York & Company - Credit card

I bought a jacket worth 20 bucks for thanks giving 2018. The sales rep said did you want to enroll for the company accounts. I specifically asked if there is going to be any hard check or is this for a credit card application and the rep said "NO".
Later in Feb, 2019 I receive a call stating that you have a unpaid amount on your New York & Company Credit Card. That was a big shocker to me; I went to a near by store and they said they could not pull up the details as its a different store. I informed the customer rep to close down the account as I never asked/applied for it. And then when I came back from vacation in May they informed me that the charge is 70 bucks and I see my credit score has been dropped like hell 30-35 points. I paid the amount to get rid of all this [censored] and called the customer service to see if they could help me out with the score. The customer rep was RUDE, she said they cannot do anything as the account has been closed, they cannot pay me back (which I am least interested in) but they cannot even help with the score. And the best part is I never received the credit card as in file they did not have my complete address, so how on earth should I know that there is a pending credit amount sitting there waiting for me. I agree I was stupid enough to fall for these guys, but the thing that ticked me off was the customer rep was so dam rude, she din't even have a single quality to be fit for customer rep. If she would have just said, I apologize for all this [censored] but I tried by best or if she would have just transferred the call to manager or something I wouldn't have felt this sick about NY&Comp. customer service

New York & Company - billing and customer service

After being a platinum status customer for over 10 + years, I am sad to say I just had to cancel my credit card. After 6 months of being charged a late fee on a $0 balance, I am sick of having to call and deal with this every single month. Every month I am assured this balance has been taken care of and is at zero and won't be charged again. The next month a $0.56 balance/late fee is left on my account and then fined up to be $34 in charges... Then I still have to call them take care of this again and be assured again that it has been taken care of. I'm actually very sad that they didn't try to keep me and possibly offer me a credit or coupon of some kind. I'm very disappointed in this outcome and won't be coming back to be a customer again, even though I love shopping there, their customer service has just made me not interested. 10 years...
Update: And today I just fond out that they reported this to my credit report... I'm gonna a have to call AGAIN and get this fixed... Beyond mad
Update: And she told me I have to wait 45 days for a correction. So now my points are down because of NYC messed up and then reported their mistake to Trans Union...

New York & Company - sold defective item

I bought linen boyfriend pants from NY&Company store, located in Indianapolis, IN (Store 661). After buying the pants, the item was put in my closet as usual. Not thinking anything was wrong with the product. Upon getting ready to wear the item, I found out that I bought a defected item. Unable to find receipt, I attempted to return item. Gave the cashier my card that I used for the purchase, only to find out that item I purchased was over 45 days old, I couldn't exchange the item and I could only get a $6.99 refund.
NY&Company sold me a defected item, unbeknownst to me. If I had known the item was defected I wouldn't have bought the item or I would have found a different one.
Never had a problem with NY&C before until today.
My request is to give me an even exchange or my money back( Not $6.99 ), I paid more than $6.99 for the pants.
So my question is, why am I the consumer being penalized?

New York & Company - customer service at fair oaks location

I went to the store on 05/18 at the Fair Oaks NY&C location in VA. I stood in line for 15 minutes while 2 people were being helped in front of me and I was standing directly in front of the cashier on the right. At this point I was holding my crying son (crying for 10+ minutes). After 15 minutes of standing there, the cashier in the middle (young African American woman) yells out saying "MA'AM YOU'RE GOING TO NEED TO GO BEHIND THE BACK OF THIS LINE.. THAT'S NOT A LINE OVER THERE." I look over to my left and I see that there are 2 other lines formed as well behind each cashier (3 cashiers). I told her I had been standing in my spot for 15 minutes and have witnessed her take multiple people in front of me and she should have told me that I was standing in the wrong spot 15 minutes ago as opposed to waiting for the lines to form and making me wait much longer with a crying baby. She responded and said "NOPE I DIDN'T SEE YOU THERE SO YOU NEED TO STAND BEHIND THIS LINE." I told her I wasn't going to be standing in the back of the line and that she needs to speak to me with respect and multiple people behind me agreed that I shouldn't be moving to the back and that I could go in front of them since I was there before them to begin with. She starts ringing me up and then proceeds to ask me for my email. I told her I didn't want to provide my email and then she responds "FINE WELL THEN YOU DON'T GET ANY COUPONS." I let her know she was acting like a b**** and she got mad and told me she wasn't going to help me and wanted to call security on me. I let her know that yes I cursed at her however she has been mistreating me in front of everyone and speaking to me in such a condescending manner. I asked her for her manager and she was like OH HONEY I AM THE MANAGER CAN I HELP YOU? Finally, the cashier (older indian lady) to the right of her told her to go to the back and stop helping customers. She stepped away and the cashier told me to wait and she'll help me. She apologized to me multiple times on behalf of her coworkers behavior and told me she heard my son crying and saw me standing there and that the wait was long because the customer she was helping needed her to call other stores and that the other cashiers shouldn't have made me wait so long, shouldn't have taken people in front of me, and shouldn't have told me to move because there aren't actually any signs showing where the line starts. I asked her for the manager and she begged me not to complain and told me that her coworker was having a bad day. I have been a New York and Company rewards member for a long time and haven't ever experienced this type of disrespect and behavior there. I spent $200 on Saturday and regret doing so after what I experienced. I need someone to contact me ASAP to let me know how this will be handled.

New York & Company - madie wide crop style id 9956

Good Afternoon,

I am writing to you regarding my dissatisfaction of the service I have been receiving for an lost order. I placed an order in the store on 4/27. The item was shipped and said to be delivered on 5/1.
My order # is S01800004001929. I never received the order. I have called numerous times to get this resolved. I was told that the item will reship. I still have not seen a tracking number for the new item. I spend a lot of money with you and I think the way this is being handled is unacceptable. I should not have to wait this long. I would like to see if my item can ship ASAP. I am afraid it will become out of stock.
My name is Trina Filmore. I can be reached @trina.[protected]@yahoo.com or [protected].

New York & Company - New york & co rewards and customer service dept

I love shopping here, about the only place I can get a size 0 tall professional looking pair of pants. Because of this, every time they get a new style in my size I buy them. About 3 wks ago I went...

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