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New York & Company Customer Service

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New York & Company

330 West 34th Street
New York
New York
United States - 10001

Customer Support Phone Numbers

+1 800 961 9906(Online Orders & Shopping) 5 0
+1 800 889 0494(Bill, Payments, Rewards Program, Credit Available) 7 0
+1 800 324 1952(In Store Special / "Ask Us" Orders) 3 2
Mon7:00 AM - 12:00 AM
Tue7:00 AM - 12:00 AM
Wed7:00 AM - 12:00 AM
Thu7:00 AM - 12:00 AM
Fri7:00 AM - 12:00 AM
Sat10:00 AM - 6:00 PM
Sun10:00 AM - 6:00 PM
New York & Company brings the energy, excitement, and style of New York City to women everywhere. NY&C is the modern wear-to-work destination.
Store Locator

Payment Address

NY&C Rewards Credit CardComenity Bank, P.O. Box 659728, San Antonio, TX 78265-9728
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New York & Company Complaints & Reviews

New York & Company / online orders returned to warehouse

Ci
Jul 09, 2019

I returned swimwear originally ordered online to the warehouse, which was the only way to return the items. Two of the tops were sent back to me with a note stating the items must be unworn with original tags intact, which is exactly how the items were returned. When I called Customer Service to...

New York & Company / credit card

Sa
Jul 05, 2019

I bought a jacket worth 20 bucks for thanks giving 2018. The sales rep said did you want to enroll for the company accounts. I specifically asked if there is going to be any hard check or is this for a credit card application and the rep said "NO". Later in Feb, 2019 I receive a call...

New York & Company / billing and customer service

Kl
Jun 28, 2019

After being a platinum status customer for over 10 + years, I am sad to say I just had to cancel my credit card. After 6 months of being charged a late fee on a $0 balance, I am sick of having to call and deal with this every single month. Every month I am assured this balance has been...

New York & Company / sold defective item

Wa
Jun 02, 2019

I bought linen boyfriend pants from NY&Company store, located in Indianapolis, IN (Store 661). After buying the pants, the item was put in my closet as usual. Not thinking anything was wrong with the product. Upon getting ready to wear the item, I found out that I bought a defected item...

New York & Company / customer service at fair oaks location

Fa
May 20, 2019

I went to the store on 05/18 at the Fair Oaks NY&C location in VA. I stood in line for 15 minutes while 2 people were being helped in front of me and I was standing directly in front of the cashier on the right. At this point I was holding my crying son (crying for 10+ minutes). After 15...

New York & Company / madie wide crop style id 9956

Tr
May 07, 2019

Good Afternoon, I am writing to you regarding my dissatisfaction of the service I have been receiving for an lost order. I placed an order in the store on 4/27. The item was shipped and said to be delivered on 5/1. My order # is S01800004001929. I never received the order. I have called...

New York & Company / new york & co rewards and customer service dept

Ja
May 05, 2019

I love shopping here, about the only place I can get a size 0 tall professional looking pair of pants. Because of this, every time they get a new style in my size I buy them. About 3 wks ago I went into the store when they had 1/2 off their slacks, they didn't have my size which if very...

New York And Company / clothing

Di
Apr 28, 2019

This is a fraudulent company a fraud Your complaint has been submitted Thank you for submitting your complaint to us. The BBB that will process your complaint is: BBB of Metropolitan New York 30 East 33rd Street 12th Floor New York, NY 10016 Phone: (212)533-6200 Fax: (212)477-4912 Email Address: [email protected] Website: www.newyork.bbb.org

New York And Company / shipping

Am
Apr 24, 2019

I placed an order to New York and Company and put in an address for billing with a separate address for shipping. When I received the confirmation, it had the wrong address for shipping. When I called them, the CSR stated that they could not make any changes to the shipping. We would have...

New York & Company / was assaulted in your store today april 23rd

Te
Apr 24, 2019

On 4-17-2019, I purchased 55964829-slim cargo w/belt (NY DEAL buy one get one free special order #S0250001002057 (instore) I also purchased safari jkt w/belt item#41231126 $89.95. On 4/23/2019, I had decided to Check on order, cause I never received email, called customer service and they...

New York & Company / store order

Li
Jan 22, 2019

So back in November of 2017 I went to the NY and CO store in Knoxville TN at West Tpwn Mall. They placed and order and took money for a shirt I wanted that they did not have in store. I got an email stating the order shipped but the order and purchase number never worked. I reached out 3...

New York & Company / use of birthday coupon

Jl
Jan 21, 2019

I would like to file a complaint regarding the service I have received while trying to redeem a coupon that you company sent to me to celebrate my birthday. I have tried for the better part of two weeks to use this coupon and yet have been unable to do so. I have tried to find something in...

New York & Company / velour jacket and pants

Ta
Jan 14, 2019

I purchased this in November for my daughter for Christmas when she went to return it asking for full price store credit she was told she would get 4.99 well under the amount I paid we weren't asking for cash just the amount paid so she could buy something that fit. She was 7 days over...

New York & Company / shirt, long sleeve

Ee
Jan 11, 2019

My daughter wore this shirt for the first time yesterday, she is a athlete, so her size isn't the issue. It was a Christmas gift. She wore it for picture day, for the school yearbook, she's a senior. She a editor. She stood up for her photo, and her shirt, your product ripped open in the...

New York & Company / coat

Du
Jan 10, 2019

My husband purchased a coat for my birthday Within 30 days the die from the clothing come off of it when I called them ask can they replace it they said no I have to call the corporate office so I am going to call the corporate office this is bad service I don't like that . They would...

New York & Company / coupons, prices, quality

Ti
Jan 09, 2019

Hi I'm Tia Kirk. I'm writing today because I'm a long time Ny&co customer and I'm really tired of the treating customers badly. Prices are much higher, & I recently was told that I could not use my bday$ 15 coupon and take advantage of the stores mass 20% coupon. Horrible! Why even send a...

New York & Company / return policy/customer service

Da
Dec 04, 2018

I purchased a black poncho in mid October. I never wore the poncho, the tag is still attached and I have the receipt. I decided I no longer wanted the poncho because I do not like the way it looks on me. Today, December 4th, I tried to return it to the Massapequa store I purchased it in...

New York & Company / customer service

Me
Dec 01, 2018

As i went into the store on 11/30/2018 at approximately 4pm, not only was i not greeted but i could find any assistance. When i finally found some i ask if i can speak to the manager the young lady told me to give her a second. She went to the back to get a the manager and it took about 20...

New York & Company / new york & company store 23 green acres mall

Gi
Nov 20, 2018

I went to the New York & Company store to buy some clothes for work and I was trying multiple items of clothing and I needed to get another size for a dress since it was too big for me and the minute I walked out of the dressing room to get another size leaving clothes in the dressing room...

New York & Company / product and service

De
Nov 17, 2018

When I saw a door buster sign, i entered store about 12.50 on 11/17/18. i picked up three pair of pants for 19.99 got to the counter, and the price was more. I told the cashier the pants are 19.99, her and two others stated this was not so. The problem is they had several pairs of this one...

New York & Company / employee

An
Nov 12, 2018

I walked in the Little Rock, Ar. Park Plaza Mall Saturday November 10, 2018. I was the next customer in line to return merchandise. The cashier finished checking out the customer in front of me and she just walked away without even acknowledging that I was standing there. I had to say...

New York & Company / even exchange

Gr
Oct 03, 2018

Good afternoon, My name is Grace Nzameyo, and my account number is 587607842. I purchased a pink suit (style 7688, size 6, Dept 57) at NY & CO about three months ago. I never wore the suit. A few weeks ago I got sick and so I lost weight. I went back to a NY & CO (AT Newport Mall Center in...

New York & Company / my return was over 45 days

Dh
Oct 01, 2018

I have been in your store prior but lines be crazy.So finally I bring my return they tell me its over 45days.I have the receipt & all clothes tag with receipt.i told my mom got sick with Blood clots around her lung & my brother at 53y just found out Stage 4 Colon Cancer. Im not asking the...

New York & Company / double charging my debit card

Sa
Sep 27, 2018

I have a problem with you all double charging my debit card. On 9/25/2018 I used my debit card at one of your stores. I was at the outlet in Colonial Heights, Va I bought three items and was charged 108.37 it cleared my debit card on 9/26/2018. How surprised I was to see that I still have...

New York & Company / poor customer service in your fredericksburg, va 22407 store

Be
Sep 25, 2018

Looks like a junk store. I was told by one of your employees they didn't have time to steam clothing before placing in store. I spent a lot of money in your store. Who would want to purchase clothing and have to go home and iron. People in retail and management should care what there store...

New York & Company / order processing

Ch
Sep 24, 2018

I placed an order then I noticed that I forgot to change the shipping address. I called Customer Service and they informed me that there was nothing that they could do about it. I was told that the order was already "processed" and I would have to make the changes when I receive a tracking...

New York & Company / return policy

Jo
Sep 06, 2018

This is the last tine I would ever go to nyand company my sister had bought me some items at the ny and company at the pembroke garden in Florida I wanted to exchange a item and I was getting more I was in a hurry and left the receipt home the manager tell me I can only get $5.99 for a...

New York & Company / your return policies

Di
Sep 02, 2018

I have been a loyal customer for 35 years!! I have daughters that are now starting to wear NY&CO clothes. I brought items to be returned at my local store. All the items had receipts with them. Because of your insane return policy I could not even get a store credit and i am now STUCK with...

New York & Company / customer service

Li
Aug 17, 2018

Hello my name is Lilian. I just recently tried to place an order over the phone with a phone Agent by the name of Karen (this person was from GEORGIA). Let me say that because of that phone call I will never shop with the New York and company ever again! Not very friendly or very...

New York & Company / account assure

Ke
Aug 13, 2018

Hello, I have been paying on my NYC card from 2013 to present. I just noticed my credit card balance isn't going DOWN as it should since I haven't been charging to this card. I simply pay above my monthly minimum . Once I combed through my statement I noticed a recurring fee from Account...

New York & Company / coupon offer through email didn't work never got my refund

Lb
Aug 05, 2018

I joined the email and was sent a offer went on the website the offer was no good, i called about 4hrs later placed the order still couldn't use the offer was given was charged the wrong price, then i was told i had to wait 3 billing cycles to get my refund. I will never shop there again...

New York & Company / poor customer service

Mi
Jul 25, 2018

My daughter and I were shopping at this store in Albany NY at crossgates mall. Store manager Amanda & another associate were making fun of customer in fitting room and harassing / racial profiling another customer.. I will never shop for this company again. I've been shopping for thi...

New York & Company / return policy

Fu
Jul 24, 2018

I did a purchase back in may with my new York & company card. I when to the store today07/24/2018 and they didn't want to return the money to credit card. I was told by manager that policy had change 2 months ago. They can only give me store credit ( in a gift card) as per cashier was not...

New York & Company / customer service

Pd
Jul 24, 2018

I mistakenly missed a payment for the month of july on my New York and Company rewards card. Once I realized it I went into my online account to make a payment but was given limited access. My card was locked, my online account was locked and I felt like I was being punished for an over...

New York & Company / product exchange

Br
Jul 24, 2018

I recently purchased several dresses from the New York and Company store in Westminster, Maryland. Several in June and some several months ago. However, after I wore the recently purchased dresses, I washed and dryed them accordingly, however, these particular dresses shrunk about 2 inche...

New York & Company / store location now outlet store

Sh
Jul 18, 2018

The New York & Company located in Harlem on 125th st was an excellent for Harlem residents. I recently found out the location I frequently shop since the location open is now an Outlet. I was told that the location wasn't doing well in sales as a result. The employees are very friendly and...

New York & Company / manager

Sh
Jul 17, 2018

Embarrassed Loyal Customer I was in Gatlinburg, TN shopping at New York & Company outlet store on Saturday, July 14th at 2:45 p.m. I decided to travel with the family to enjoy the weekend with the highlight of the trip been shipping at the Tanger Outlets Mall. I walked the mall to find my...

New York & Company / the treatment I received in store number 209

St
Jul 14, 2018

Hello my name is Stephanie Parker and I've been a loyal customer for many many years at New York and Company i shopped online three times this week so I decided to go in the store on Thursday, July 12 around 7PM and I wanted to purchase a dress for a wedding that I was going to the next...

New York & Company / customer service

La
Jul 14, 2018

I recently visited New York & Company 820 W Stacy Rd #346, Allen, TX. When I entered the store I was not greeted at all. While shopping there was a sales associate on the floor and she did not ask if I needed assistance. Customer service was very bad. I called the next day and Spoke with...

New York & Company / service/store condition #0445

Ma
May 17, 2018

Dear customer service, I am writing to file a complaint and to bring your attention to store # 0445 at the woodlands mall. I am a frequent shopper and majority of my wardrobe is from your stores. I have been to almost all of your stores and outlets but this is the worst I have ever...