New York & Company
reviews and complaints

1.On January 10th, 2024, I ordered 4 items.

On January 24th I received my clothing (2 colorblock pencil skirts; 1 sleeveless midi dress; and 1 straight leg pant). They were all to tight.

On the same date I contacted the refund department and received return labels. The items were returned in the same package received in. On Feb 4th, I had not received a response. I sent an email requesting the status. On 3/3/24 you stated that my clothing were being process and apologized for late processing. On March 19th I sent the coompany a memo with attached documents. requesting refund.

As of today, I have not received a refund for only 1 skirt. There still is refund due to my American Express.

I returned an item back in December 2023 and I have yet to receive a refund back to my credit card. The order number is N2956427. I have tried so many times to speak to someone with no luck. I have emailed 7 times and they say, they are working on it. This is absolutely rediculous how long it is taking them. If I could report them in other ways, I would!

I have a merchandise credit with more than a $50 balance. However, I am unable to redeem online, because the card does not have a PIN.

In December 2023, I spoke with Josh in Customer Service; and also received an email that he and "store management" were reviewing the issue. After several attempts for updates, I still have not received a revised card containing a PIN. Three months have passed.

I returned some pants because they sent me the wrong size. I returned them in October, and I have yet to receive the refund. I got an email in January telling me that it had been credited back to my method of payment, which was their rewards card, and I have not received the almost 30.00 refund. I have been paying interest on a returned item for 3 months now.

Waiting on my freaking refund! ORDER N3230190

Been over a month since they received my return! They are not even giving me what I paid per the email and I still haven’t received what they claimed they would refund me! No answering any call or emails - this company is terrible! My order is from last year! The least they can do is return calls!

I need my call or email answered - the clothes are not great quality / the company has totally gone wrong! That’s why I’m returning _ I bought the same pants in different color….all were different sizes and material type. It’s a joke.

I placed an order on 11/24/23 and the order was never received. It was sent back to their warehouse on 12/8/23. They have still not issued me a refund. I have been emailing and calling customer service for almost 2 months and they have all been giving me the run around the entire time. I just want the refund issued and the amount taken off of my credit card. I will never purchase anything from NY and Company again.

To whom it may concern,

I am writing because I have had an issue since October and have yet for anyone to resolve this matter and refund my money. I placed an order (#N2875601)

in which NY&Co. sent it to the wrong place. Once I tracked the order through UPS and found where it was actually shipped I informed NY&Co. The order was send back by UPS and I still have not received my refund or the order. This is absolutely ridiculous. I've tried numerous of time corresponding with NY&Co emailing me sparingly with NO RESOLVE! Different people kept emailing the same thing, "they are looking into the matter" with no follow up or solution. I demand my money or I need to look into other methods such as lawyers to fight on my behalf. I've sent all information over and over again and still no one responds. I can't believe NY&Co. service has fell by the wayside and become so absolutely TERRIBLE!

Regards

Andrea Butler

Mz.[protected]@gmail.com

[protected]

On November 14,2023 @ 9pm I have ordered the following products from New York and Company online store: Tie -Front Short Sleeve Cardigan- Royal Blue, Lace -Trim Split -Neck Blouse -Green, Lace- Accent Tie waist Off the Shoulder Top- Blue, Striped- Collar Sleeveless Button- Front Blouse, Halter Neck Tunic- Red, Tie- Front Cardigan -white, Linen- Blend Button -Front Shift Dress White, Petite- Super High Rise Button- Front Pencil Skirt-Green, Lens Over Frame Round Sunglasses, (order number N3093742).

The items shipped does not reflect the order slip and I have repeatedly emailed their customer department for a resolution to the problem, and to date I have yet to receive the correct items or full refund for my purchase.

Below, I have sent 4 pictures of the medium, large and x-large clothing (4 items) that were shipped to the shipping address in Florida.

Signed.

Valrie Lawrence

Email: [protected]@gmail.com

I called to verify return policy and was quoted incorrectly.

Yesterday on 12/6 at 5:04 p.m. I tried to return 2 of the 14 items I ordered. I am told I am 6 days too late to return even though there was a holiday and even though I was quoted incorrectly.

It's also been very difficult to sign onto my account. I can't change password either. It's also nearly impossible to call Customer Service and actually get a live person after holding for a long time. Had to keep calling back.

I have ordered alot previously from New York and Company. This is a huge turn-off not being able to make a simple return.

I ordered 3 items on Oct 6th. When I noticed that PayPal auto filled an old address for the shipping address i immediately sent an email to NYCO to notify them. That started two weeks of constant attempts to rectify the address problem. I got absolutely nowhere with their useless chatbot, emails and no return phone calls. After weeks of trying, inevitable the package was delivered to the wrong address. I filed a claim with UPS and after 5 days they closed the case and determined the package as "lost" and " to contact the shipper". Yah, if only. Their "Customer support" is anything but. I have never had such terrible customer service. I wasn't aware they are going out of business.

I haven't a rats [censored] chance of getting my money back.

What a disgrace.

I must express my deep disappointment regarding the unprofessionalism displayed by your company. On September 16th, I placed an order with your company, only to have it cancelled due to the item being out of stock, despite it still being advertised on your website. To my dismay, on September 23rd, I decided to give it another try and placed a new order, only to have it cancelled once again, while the item continues to be advertised on your website at a higher price. I find it difficult to comprehend how such practices can be deemed acceptable.

I endured an excruciating 4-hour wait in hopes of speaking to a representative, only to be met with utter disappointment as the phone abruptly disconnected. Presently, I find myself trapped in a seemingly endless hold for the past 2 hours, desperately yearning for someone to answer my call, yet to no avail.

ORDER N2807163 I ordered the dress on August 17th, expecting to receive it before a funeral event on August 24. It said online, I would receive the product within 3-4 days. Today is August 21st and it hasn't even been shipped yet. I chatted and they said their system was down and to check back within 24-48 hours. I called and they were unable to tell me when it would be shipped and told me standard shipping is 5-7 business days which is not what they promised online. This is false advertisement. I asked them to expedite to fulfill their promise and they said they cannot. If you go to the New York & Company website, and add anything to your cart, it will give you an option to purchase economy or standard. Standard is 3-4 days which I'm attaching a screenshot of. Standard is what I paid for. On the phone, she said 5-7 business days. It's been 3 business days and has not even been shipped out yet.

I had a lot money on gift card coat some

Coats but the where to right since pay with gift card I got merchandise credit I didn’t use it cause Covid noone

Was

Getting dressed up

Going out it’s 0 balance I call customer service Ny company has the worst serive I kept asking for manger corporate or Human Resources n the said they have none of that information n I try take tbe would not answer my question n JUAT kept repeating themself n I kept asking n thank they like I can hear ur breaking up n I get hung up on this happen dozen times if I

Don’t get Human Resources or corporate call me so

We can try to

Fix this I will go

Down to

Small claim court n file

Shot I have it all recorded

I made a purchase online with New York & Co, I returned the items, they were received by them on February 17, 2023 and today May 31, 2023 they have yet to refund in full. Every month a minimum payment is expected I refuse to pay because they are behind on refunds so I can only imagine the process for reimbursement. I email several times a month and they do waive the late fee and interest charges and have provided a few small credits until the refund is processed but why is it not processed? why put small refunds instead of the full amount. there is still a small charge and a payment is now due soon and all they say is that the refund is pending they are running behind but I am still responsible for minimum payment, I refuse to pay for something I do not owe and don't have in my possession. This ordeal has been very time consuming and stressful. I will NEVER purchase from them again. They were once a good company but once they went fully online their quality of clothing and customer care has diminished substantially. 103 days and still no refund on merchandise they have at their warehouse is just unacceptable, they should no longer be in business if they are borderline stealing from customers.

I returned an item and it was delivered to the warehouse on April 10 in Lancaster. I didn't get notified by NEW YORK COMPANY until May 8 stated that I will receive a refund $29.98 but instead I received 17.02. I called customer service and was told that " shipped fee will be deducted and a return fee as well ". Now I know about the shipping fee but this return fee for $10.99. So now if you order something and return it they will deducted from your balance.

Returned merchandise that New York and Company customer service confirmed twice on the phone they received back on 4-5-2023 and 4-6-2023. Spoke with Cath - ID #310473 on [protected] & again on [protected] - she confirmed both times that their warehouse has the two packages and all items are eligible for return. Claims warehouse is behind processing returns. on [protected], Cath said the refund would be processed within 7-10 business days from the date their warehouse received the packages. On [protected], Cath said the warehouse is still behind processing returns and they are only up to returns received on [protected] so can't give me date when my refund will be processed. Advised Cath that I was having my credit card company reverse the charges, which I have done. This company is illegally keeping customer's monies for returned merchandise so they can invest and make money to keep their thieving business afloat.

I purchased a suit in March and it arrived within a reasonable amount of time. I did not like the quality so I promptly returned the item. The item was confirmed as received back to NY&Co on April 7, 2023. Today is April 25, 2023 and I have yet to receive my refund. I have reached out several times via email and while the return responses from NY&C are prompt, I continue to be told how sorry they are, there is an issue with the warehouse, and that executives are aware of the issue.

I returned my order and it was received in the warehouse on 2/15/23, however, as of today 3/25/23, I have still not gotten a refund for the items returned. I keep getting the message from customer service on the phone that “executives are aware of the delay”, but they cannot say when I will get the refund. They state there are delays in the warehouse, however orders are still being shipped. So why is it so hard to process my return and provide a refund if you already have the items in hand? Disgusting.