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No refund
Miserable experience.
We needed to cancel our trip two days before due to a monsterous hurricane. I called three times and got no answer in any way. Their number was impossible to find on mobile. They refused to give a refund when I finally got in touch with them the day before.
Then they told me “they had no communication in the system”
Their number is [protected].
Don’t work with these scam artists.
My refund!!!!!
I have been trying to et my refund from this company since early July. We made reservations in which after 1st day I got terrible sick had to cut vacation short. The Bahia immediately sent refund to company but Stay for Long has yet to refund me. I've been on phone and many emails with info they requested over and over again. The ppl on phone you can't understand and when asked to talk to supervisor they said unable to allow that. I want my refund please... Suzy Daley
Lied about my refund
SCAM! AND WILL STEAL YOUR MONEY! I reserved a stay at the Hilton in Williamsburg for my family when the confirmation came back everything was correct so I proceeded to pay but when the page refreshed it had the wrong dates. I called them immediately about the error on the site and the told me they would put in a ticket and call me back. Well 24hours passed...
Read full review of StayForLongIs StayForLong legit?
StayForLong earns a trustworthiness rating of 47%
Double-checking is the best solution in this case.
An inactive or unused stayforlong.com can be a sign of a potentially problematic or fraudulent business. If you made a payment to a website that appears to be inactive or not in use, it could indicate that the company is not operating as it should, or that it is no longer in business. This could also be a sign that the company is not following through on its commitments to customers, such as providing the products or services that were paid for.
StayForLong protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
We have received reports that the website associated with StayForLong is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.
Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
However ComplaintsBoard has detected that:
- Stayforlong.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- Several positive reviews for StayForLong have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
- We looked up StayForLong and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Booking of 6/27/23 for NYC hotel stay. Plenty of time for them to re-book.
I am a 71 year old woman who is flying from Denver to Florence, Italy on 11/23/23 and returning 12/6/23. I wanted to spend a week in NYC (where I lived for 22 years) and did not want to burden friends so was looking for an economical place to stay 12/6/23-12/13. I went on the site and selected Hotel St. James for $2,079.00 Researching flights I could not find any flights that were not 6 times the cost with the NYC stay, I tried to cancel the Stayforlong reservation and they said it was non refundable/non cancellable. I did agree to terms but it did not clearly state that this was not cancellable. I believe this Spanish company is using false advertising to entice citizens to book without clearly stating that when they push the button, they have no recourse. As a retiree, I ask for your intervention with this outfit. I have filed a disputed claim with my credit card company — Visa. My attorney suggested that, since their US headquarters is in Seattle, I should appeal to your state.
Desired outcome: Reimbursement of $2,079.00 to credit card. I plan to file a small claims case if this is not resolved and also write an explicit web negative web review.
Customer service in handling a booking error.
I booked a room in Destin, Fl. when it was confirmed it had it was a smoking room ( I didn't think they still had these) and I am traveling with a child with allergies and this will not work. It is a nonrefundable room so I can't take that route. After numerous attempts to get and understand customer service, they told me they would let me know at the time of checking if they had been able to change the status of the room. I can't cancel, no one can let me know if they were able to change room and I am out of options or lose my money. Intend to notify American Express of issue and will see if they can help. And to let them know this is an unreliable company.
Desired outcome: Conformation of room changed to nonsmoking
Keep in mind in Stayforlongs terms and conditions, if Amex takes the side of Stayforlong (which Citi did with me), they will refuse any right you had for a refund. Stayforlong calls it 'Winning the chargeback'. It's win-win for them and lose-lose for you.
Overcharged
This company charged us $238 more than the regular room rate.
Out of town lodging reservations
We pre booked with stsyforlong.com months in advance for our week in Florida. In the day we had to pay for my room, I paid with my credit card and the charge went through. On time. The money went to them, and they still cancelled our reservation anyway. I called them after I verified with my bank that the charge went through. I ended up having to book with another company at the last minute and at an additional cost of over 300 dollars extra. I called them and asked them to return the money to my account, and the customer service representative kept making excuses as to why he couldn't do it. I called my bank and it has been 5 days and they still have not returned my money. This company has no concern for you, they will not provide a supervisor, they make excuses. They are not located here in the United States, either. I recommend not using them ever. The customer service people are rude 😒
Desired outcome: a refund of my money. they cancelled my reservation
Hotel booking
Please can you help? I booked the Leonardo St Pauls Hotel in London for Fri 24th to Mon 27th 21 using Stayforlong site ref [protected]. However, when London announced a major incident in the city as the omicron cases started to surge I decided not to risk the health and safety of my family to continue with this trip. Especially, as my daughter needs to be protected as she has Down Syndrome, thinner nasal tubes, suffers badly from upper respiratory tract infections and has a poor immune system. I got in touch with Stayforlong to explain this but they said it was not up to them to refund me but down to the hotel. I got in touch with the Leonardo Hotel directly and they have said I can only sort this with the Third Party Stayforlong. Now Stayforlong are ignoring my emails. Please can you help as I cannot afford to loose £360. I have acted in the most responsible way not just for my family but to help stop the spread to others also. Regards Mrs Emma Alm
Desired outcome: Refund
My family of 6 traveled from the States to Tenerife and booked our lodging in faith through Stayforlong. The accommodations booked were for 6 but upon arriving to the serviced apartment it only fit 5. We requested a correction but reception refused, and after sending two emails in the situation to Stayforlong we heard nothing back! As a result, we needed to leave the hotel to find another and currently in pursuits of requesting a refund!
Stayforlong should not do business with suppliers without validating their arrangements. HUGE disappointment.
I booked a room in president hotel in london with stay for long.
I paid 708$ and got a confirmation by mail for my reservation.
But i didnt stay for long in that hotel,because when i got there,the hotel didnt have a room on my name and he was fully booked,so we went to another hotel and paid 159 pounds for 4 nights.
We were shure will get a refund from stay for long.
But they dont want to give us our money back aven thought they made a mistake with the booking number.
Service
I booked a holiday on behalf of my son to Rhodes, but he was unable to go due to the return flight being cancelled by EasyJet. I paid final balance 6 weeks before departure on May 10th. On May 20th I informed "Emily" (generic term) he couldn't go. I was told they would contact the holiday resort and explain and get a refund. I was then told a refund would be given. Then I was informed it would not be given. Today I was informed by Kylie (after 15 emails) that I would get a refund within 7-10 days. Only to be told the same day that this was a mistake and would not be given a refund. I have tried to escalate my problem and the confusion plus the delays to sort the problem out to the complaints team. Unfortunately my emails... As usual, seem to go into a black hole. On their website, it says final money would not be taken till 10 days before. My other son blocked his card to prevent payment. Si I have now taken up my case with Mastercard who are in dispute as Stayforlong had loads of time to cancel my holiday and tell the resort. The emails are curt and unfriendly and no information is ever forthcoming except "they are looking into it". I assume they hope I will simply give up and go away. My next step is to complain to the Directors and Atol team. I would advise never to use this company when booking a holiday. I have 15 email responses on file which I have now presented to Mastercard in support of my case
Desired outcome: Get the £633 I paid for the accommodation back or at least a partial refund as the situation was beyond my control
I was charged twice for this reservation
Voucher number:
[protected]
Security code:
SFL-1FCDE0E098
This is for my reservation at the Margaritaville Vacation Club by Wyndham in St Thomas
One studio for 6 nights for 1 person
Check in November 18, 2023
Check out November 24, 2023
I had to cancel my booking due to illness and they are refusing to issue a cancellation invoices , therefore my travel insurance is not paying
this site is a scam
let you book with best price on the market and after they send you mail changing the price and you accept or cancel and lose your deposit
and whatever you do with there customer care the deposit will not back
Yes, Stayforlong is a legitimate online platform that specializes in offering hotel bookings, particularly for extended stays.
Stayforlong works with various hotels to provide reliable bookings, but it's essential to read customer reviews and experiences to gauge the overall reliability of the platform.
It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with Stayforlong.
Stayforlong may offer competitive pricing on hotel stays, especially for extended bookings. However, it's essential to compare prices across multiple platforms before making a reservation.
Stayforlong's cancellation policy depends on the specific hotel and booking terms. Be sure to review the terms and conditions before making a reservation.
Stayforlong uses encryption and secure payment processing methods to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Stayforlong offers customer support through email and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for Stayforlong on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
Be aware of any additional fees, such as taxes or service charges, when booking through Stayforlong. Review the terms and conditions before placing a reservation.
Stayforlong may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
Stayforlong offers a wide range of hotel options, including budget, mid-range, and luxury properties. The availability and selection may vary depending on your destination and travel dates.
While Stayforlong aims to provide accurate hotel ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
Stayforlong strives to provide accurate hotel information and images, but it's essential to verify the details with the official hotel websites or other reputable sources.
Yes, Stayforlong offers hotel bookings in various countries worldwide, allowing users to find accommodations for their international travels.
As of now, Stayforlong does not have a dedicated mobile app, but their website is mobile-friendly, allowing users to browse and book hotel stays using their smartphones or tablets.
Stayforlong may offer last-minute hotel booking options depending on the specific hotel and availability. Check their website for up-to-date information on available accommodations.
To modify or cancel your hotel booking, contact Stayforlong's customer support team.
As of now, Stayforlong does not have a dedicated loyalty or rewards program. However, it's essential to check their website periodically for any updates or special offers for frequent users.
To stay informed about upcoming deals and offers, you can sign up for Stayforlong's newsletter or follow them on social media platforms.
Stayforlong uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Overview of StayForLong complaint handling
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StayForLong contacts
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StayForLong phone numbers+1 (949) 377-0263+1 (949) 377-0263Click up if you have successfully reached StayForLong by calling +1 (949) 377-0263 phone number 0 0 users reported that they have successfully reached StayForLong by calling +1 (949) 377-0263 phone number Click down if you have UNsuccessfully reached StayForLong by calling +1 (949) 377-0263 phone number 0 0 users reported that they have UNsuccessfully reached StayForLong by calling +1 (949) 377-0263 phone number
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