StayForLong Customer Service Phone, Email, Contacts

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1.0 9 Reviews

StayForLong Complaints Summary

0 Resolved
9 Unresolved
Our verdict: Engaging with StayForLong at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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StayForLong reviews & complaints 9

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Newest StayForLong reviews & complaints

10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

StayForLong No refund

Miserable experience.

We needed to cancel our trip two days before due to a monsterous hurricane. I called three times and got no answer in any way. Their number was impossible to find on mobile. They refused to give a refund when I finally got in touch with them the day before.

Then they told me “they had no communication in the system”

Their number is [protected].

Don’t work with these scam artists.

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11:33 am EDT
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StayForLong My refund!!!!!

I have been trying to et my refund from this company since early July. We made reservations in which after 1st day I got terrible sick had to cut vacation short. The Bahia immediately sent refund to company but Stay for Long has yet to refund me. I've been on phone and many emails with info they requested over and over again. The ppl on phone you can't understand and when asked to talk to supervisor they said unable to allow that. I want my refund please... Suzy Daley

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8:04 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

StayForLong - Lied about my refund

SCAM! AND WILL STEAL YOUR MONEY! I reserved a stay at the Hilton in Williamsburg for my family when the confirmation came back everything was correct so I proceeded to pay but when the page refreshed it had the wrong dates. I called them immediately about the error on the site and the told me they would put in a ticket and call me back. Well 24hours passed...

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Is StayForLong legit?

Our verdict: StayForLong emerges from Complaints Board's rigorous review process as a business with pronounced trust issues, calling into question its legitimacy. Customers are advised to take comprehensive precautions and conduct in-depth research before any form of interaction with StayForLong.

StayForLong earns 22% level of Trustworthiness

Low Trust Caution: Complaints Board finds StayForLong with a 22% trust rating. Suggest safeguarding personal information when using.

Based on our evaluation, StayForLong has resolved only 0% of 9 complaints, indicating a severe lack of commitment to customer satisfaction, trustworthiness, and responsiveness. This may suggest that the company is apathetic or disinterested in addressing the opinions and concerns of its customers.

An inactive or unused can be a sign of a potentially problematic or fraudulent business. If you made a payment to a website that appears to be inactive or not in use, it could indicate that the company is not operating as it should, or that it is no longer in business. This could also be a sign that the company is not following through on its commitments to customers, such as providing the products or services that were paid for.

StayForLong protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We have received reports that the website associated with StayForLong is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

However ComplaintsBoard has detected that:

  • has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Our scan shows StayForLong website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
  • Several positive reviews for StayForLong have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • We looked up StayForLong and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
10:00 am EDT

StayForLong Booking of 6/27/23 for NYC hotel stay. Plenty of time for them to re-book.

I am a 71 year old woman who is flying from Denver to Florence, Italy on 11/23/23 and returning 12/6/23. I wanted to spend a week in NYC (where I lived for 22 years) and did not want to burden friends so was looking for an economical place to stay 12/6/23-12/13. I went on the site and selected Hotel St. James for $2,079.00 Researching flights I could not find any flights that were not 6 times the cost with the NYC stay, I tried to cancel the Stayforlong reservation and they said it was non refundable/non cancellable. I did agree to terms but it did not clearly state that this was not cancellable. I believe this Spanish company is using false advertising to entice citizens to book without clearly stating that when they push the button, they have no recourse. As a retiree, I ask for your intervention with this outfit. I have filed a disputed claim with my credit card company — Visa. My attorney suggested that, since their US headquarters is in Seattle, I should appeal to your state.

Desired outcome: Reimbursement of $2,079.00 to credit card. I plan to file a small claims case if this is not resolved and also write an explicit web negative web review.

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11:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

StayForLong Customer service in handling a booking error.

I booked a room in Destin, Fl. when it was confirmed it had it was a smoking room ( I didn't think they still had these) and I am traveling with a child with allergies and this will not work. It is a nonrefundable room so I can't take that route. After numerous attempts to get and understand customer service, they told me they would let me know at the time of checking if they had been able to change the status of the room. I can't cancel, no one can let me know if they were able to change room and I am out of options or lose my money. Intend to notify American Express of issue and will see if they can help. And to let them know this is an unreliable company.

Desired outcome: Conformation of room changed to nonsmoking

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Tustin, US
Jul 09, 2023 7:40 pm EDT

Keep in mind in Stayforlongs terms and conditions, if Amex takes the side of Stayforlong (which Citi did with me), they will refuse any right you had for a refund. Stayforlong calls it 'Winning the chargeback'. It's win-win for them and lose-lose for you.

8:47 am EDT

StayForLong Overcharged

This company charged us $238 more than the regular room rate.

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3:28 pm EST

StayForLong Out of town lodging reservations

We pre booked with months in advance for our week in Florida. In the day we had to pay for my room, I paid with my credit card and the charge went through. On time. The money went to them, and they still cancelled our reservation anyway. I called them after I verified with my bank that the charge went through. I ended up having to book with another company at the last minute and at an additional cost of over 300 dollars extra. I called them and asked them to return the money to my account, and the customer service representative kept making excuses as to why he couldn't do it. I called my bank and it has been 5 days and they still have not returned my money. This company has no concern for you, they will not provide a supervisor, they make excuses. They are not located here in the United States, either. I recommend not using them ever. The customer service people are rude 😒

Desired outcome: a refund of my money. they cancelled my reservation

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12:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

StayForLong Hotel booking

Please can you help? I booked the Leonardo St Pauls Hotel in London for Fri 24th to Mon 27th 21 using Stayforlong site ref [protected]. However, when London announced a major incident in the city as the omicron cases started to surge I decided not to risk the health and safety of my family to continue with this trip. Especially, as my daughter needs to be protected as she has Down Syndrome, thinner nasal tubes, suffers badly from upper respiratory tract infections and has a poor immune system. I got in touch with Stayforlong to explain this but they said it was not up to them to refund me but down to the hotel. I got in touch with the Leonardo Hotel directly and they have said I can only sort this with the Third Party Stayforlong. Now Stayforlong are ignoring my emails. Please can you help as I cannot afford to loose £360. I have acted in the most responsible way not just for my family but to help stop the spread to others also. Regards Mrs Emma Alm

Desired outcome: Refund

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Jeannien E
, US
Dec 27, 2022 9:27 am EST

My family of 6 traveled from the States to Tenerife and booked our lodging in faith through Stayforlong. The accommodations booked were for 6 but upon arriving to the serviced apartment it only fit 5. We requested a correction but reception refused, and after sending two emails in the situation to Stayforlong we heard nothing back! As a result, we needed to leave the hotel to find another and currently in pursuits of requesting a refund!

Stayforlong should not do business with suppliers without validating their arrangements. HUGE disappointment.

ניצן שלגי
, US
Jun 17, 2022 6:49 am EDT

I booked a room in president hotel in london with stay for long.

I paid 708$ and got a confirmation by mail for my reservation.

But i didnt stay for long in that hotel,because when i got there,the hotel didnt have a room on my name and he was fully booked,so we went to another hotel and paid 159 pounds for 4 nights.

We were shure will get a refund from stay for long.

But they dont want to give us our money back aven thought they made a mistake with the booking number.

11:54 am EDT

StayForLong Service

I booked a holiday on behalf of my son to Rhodes, but he was unable to go due to the return flight being cancelled by EasyJet. I paid final balance 6 weeks before departure on May 10th. On May 20th I informed "Emily" (generic term) he couldn't go. I was told they would contact the holiday resort and explain and get a refund. I was then told a refund would be given. Then I was informed it would not be given. Today I was informed by Kylie (after 15 emails) that I would get a refund within 7-10 days. Only to be told the same day that this was a mistake and would not be given a refund. I have tried to escalate my problem and the confusion plus the delays to sort the problem out to the complaints team. Unfortunately my emails... As usual, seem to go into a black hole. On their website, it says final money would not be taken till 10 days before. My other son blocked his card to prevent payment. Si I have now taken up my case with Mastercard who are in dispute as Stayforlong had loads of time to cancel my holiday and tell the resort. The emails are curt and unfriendly and no information is ever forthcoming except "they are looking into it". I assume they hope I will simply give up and go away. My next step is to complain to the Directors and Atol team. I would advise never to use this company when booking a holiday. I have 15 email responses on file which I have now presented to Mastercard in support of my case

Desired outcome: Get the £633 I paid for the accommodation back or at least a partial refund as the situation was beyond my control

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Jill E Brantley
, US
Nov 19, 2023 1:38 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I was charged twice for this reservation

Voucher number:


Security code:


This is for my reservation at the Margaritaville Vacation Club by Wyndham in St Thomas

One studio for 6 nights for 1 person

Check in November 18, 2023

Check out November 24, 2023

Andrea Czinege
, US
Nov 04, 2023 9:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I had to cancel my booking due to illness and they are refusing to issue a cancellation invoices , therefore my travel insurance is not paying

m mohy
Sharjah, United Arab Emir..., AE
May 30, 2022 7:40 am EDT

this site is a scam

let you book with best price on the market and after they send you mail changing the price and you accept or cancel and lose your deposit

and whatever you do with there customer care the deposit will not back

Frequently asked questions (FAQ) about StayForLong

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Is Stayforlong a legitimate platform for booking hotel stays?

Yes, Stayforlong is a legitimate online platform that specializes in offering hotel bookings, particularly for extended stays.

How reliable are the hotel bookings made through Stayforlong?

Stayforlong works with various hotels to provide reliable bookings, but it's essential to read customer reviews and experiences to gauge the overall reliability of the platform.

Can I trust the customer reviews of Stayforlong?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with Stayforlong.

Are the hotel prices on Stayforlong competitive compared to other booking platforms?

Stayforlong may offer competitive pricing on hotel stays, especially for extended bookings. However, it's essential to compare prices across multiple platforms before making a reservation.

What is Stayforlong's cancellation policy for hotel bookings?

Stayforlong's cancellation policy depends on the specific hotel and booking terms. Be sure to review the terms and conditions before making a reservation.

Does Stayforlong offer a secure online booking experience?

Stayforlong uses encryption and secure payment processing methods to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does Stayforlong handle customer support and inquiries?

Stayforlong offers customer support through email and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for Stayforlong online?

Yes, you can find user reviews for Stayforlong on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when booking through Stayforlong?

Be aware of any additional fees, such as taxes or service charges, when booking through Stayforlong. Review the terms and conditions before placing a reservation.

Does Stayforlong offer any promotions or discounts for hotel bookings?

Stayforlong may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

How extensive is Stayforlong's selection of hotels?

Stayforlong offers a wide range of hotel options, including budget, mid-range, and luxury properties. The availability and selection may vary depending on your destination and travel dates.

Can I trust the hotel ratings and reviews on Stayforlong?

While Stayforlong aims to provide accurate hotel ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

Is the hotel information and images on Stayforlong accurate and up-to-date?

Stayforlong strives to provide accurate hotel information and images, but it's essential to verify the details with the official hotel websites or other reputable sources.

Can I book hotels in different countries through Stayforlong?

Yes, Stayforlong offers hotel bookings in various countries worldwide, allowing users to find accommodations for their international travels.

Does Stayforlong have a mobile app for booking hotel stays?

As of now, Stayforlong does not have a dedicated mobile app, but their website is mobile-friendly, allowing users to browse and book hotel stays using their smartphones or tablets.

Can I make last-minute hotel bookings through Stayforlong?

Stayforlong may offer last-minute hotel booking options depending on the specific hotel and availability. Check their website for up-to-date information on available accommodations.

How can I modify or cancel my hotel booking through Stayforlong?

To modify or cancel your hotel booking, contact Stayforlong's customer support team.

Does Stayforlong offer any loyalty or rewards programs for frequent users?

As of now, Stayforlong does not have a dedicated loyalty or rewards program. However, it's essential to check their website periodically for any updates or special offers for frequent users.

How can I stay informed about upcoming deals and offers on Stayforlong?

To stay informed about upcoming deals and offers, you can sign up for Stayforlong's newsletter or follow them on social media platforms.

Are the payment methods provided by Stayforlong secure and reliable?

Stayforlong uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

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StayForLong contacts

Phone number

+1 (949) 377-0263


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Is associated with StayForLong? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with StayForLong Customer Service. Initial StayForLong complaints should be directed to their team directly. You can find contact details for StayForLong above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about StayForLong. Discuss the issues you have had with StayForLong and work with their customer service team to find a resolution.