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Vanguard Customer Service Phone, Email, Contacts

Vanguard
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Vanguard Reviews 103

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6:19 pm EDT
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Vanguard terrible. customer service is of no help. they charged me but they don't let me get into my account.

I signed up 3 times because I thought the system didnt save my information. I put $3000. In, then the system didnt let me in but Vanguard withdrew $3000 from my bank but I can't get in and customer service says you don't have an account with us. Finally I said these information on the facebook and someone called. She said you have two accounts. and they will withdraw $6000 but I still cannot get into my account. She said she will call in 3 days. I don't understand if I don't have an account why they withdrew money? why customer service doesn't help me?

Recommendation: Don't put your bank's information until you check to see if you can log into your account or not. Don't trust the system, they didn't even send me confirmation email for two times. I didn't know they saw my bank informaiton.

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Vanguard Complaints 102

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11:06 am EDT
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Vanguard 401k

Vanguard closed my 401k and distributed my funds WITHOUT my consent or authorization to do so.

I have called repeatedly, and no one will address this issue. I have asked repeatedly to have a supervisor call me and no one has called back and it's been days!

They have an outstanding check out that has never been cashed and I've repeatedly asked for that check to be cancelled immediately and they refuse to take action.

Claimed loss: Over 303k $$$

Desired outcome: Tell me where my funds are and RETURN my funds to me immediately

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E. Fahey
May 14, 2024 4:47 am EDT
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Document all your interactions with Vanguard, including dates and the names of representatives you spoke with. Send a detailed written complaint to Vanguard's customer service department via email or certified mail, clearly explaining the issue and your desired resolution. If you don't receive a timely response, consider contacting a financial advisor or legal professional for assistance. You can also file a complaint with the appropriate financial regulatory authorities to escalate the issue.

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6:22 pm EDT

Vanguard Account Transition

In J I contacted Vanguard to inquire about a required Mutual Fund to Brokerage Fund transfer. The system did not allow me to proceed online because it concerned an organization. Staff at time, mailed the documents for completion and return in a prepaid envelope. I completed the form the day of receipt, and hand delivered the local post office. Three weeks later in a follow-up call to Vanguard, I was told the documents were not received. I was sent the document electronically through Vanguard Secured Message site. After completing and returning electronically via the same Secured Message site, I was informed I must mail the documents.

Claimed loss: With the technology we currently have, I think mailing the completed documents are a ridiculous waste of time and money.

Desired outcome: Electronic submission should be an option.

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4:23 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am a US citizen living in Australia. I no longer have a US bank account or address in the US. I have been trying for 8 weeks to get all my funds from the Roth IRA at Vanguard USA transferred to my Australian bank. It has been a nightmare. It's just what everyone in this forum has said: no follow-through; you get a different person every time who does not...

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Is Vanguard Legit?

Vanguard earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Vanguard to be a trustworthy company. Although there's a 3% resolution rate for customer complaints, which deserves attention, Vanguard is known for their high standards and safety. If you're thinking about dealing with Vanguard, it's wise to check how they handle complaints.

Vanguard.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Vanguard.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Vanguard as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several mixed reviews for Vanguard have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

We looked up Vanguard and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on vanguard.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Vanguard has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 102 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Vanguard protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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3:56 pm EST
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Vanguard Hardship withdraw and customer service with anything is terrible

FIRST OFF VANGAURD IS VERY UNPROFESSIONAL AN FRAUDULENT IN HOW THEY STEAL YOUR MONEY. Like many other reviews I attempted several hardship withdraws and provided all appropriate documents ( even tho secure 2.0 act states you can self certify ), they will not talk to you , if you do get someone they have absolutely no knowledge nor can they let you speak to someone that does. They will not let you speak to a supervisor or tell you how to contact one. 10 different conversations and all same nonsense. They say a supervisor will contact you within 24 hours but never happened. It’s illegal at the highest level ! They have scam after scam on how to not give you your own money and in return charge fees for doing this

Claimed loss: $5000

Desired outcome: All my funds liquidated by the close of the next business day .

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melissa gibbs va
US
Jan 31, 2024 10:18 pm EST
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Wow this is currently happening to me!

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7:27 pm EST
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Vanguard Never received payment

I asked for a transfer from Vanguard to another pension provider in June.Nothing happened. Vanguard did not communicate with me to let me know what was going on until I complained a week after. They were blaming the other pension provider... but they did nothing to resolve the issue. And the issue was still not resolved 2 months lat er, until I in volv ed ENVE RRA CAP ITAL. IO, a cyber security firm with experience in dealing with issues such as this. They were Able to get my My pension which means a LOT to me. It obviously means nothing to rich, financial institutions like Vanguard who spend millions on advertising but don't look after their customers.

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5:23 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I. along with 8 siblings and a cousin inherited two IRA accounts from my mother. For some reason Vanguard decided to single me out for a screwing. On 10/30/23 they told me I had to file a specific form on their secure email portal, which I did that day. Over a week later they wrote to me saying I needed to send a hard copy of the form, which I did, per...

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9:09 am EST
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Vanguard Hardship withdrawals constantly denied

I have had the last few hardship withdrawal requests July, August, and September to exact, denied. I've been told that I've made too many withdrawals for the same reasons. I've even had some unprofessional customer service agents tell me that I am using my Vanguard account as a slush fund. I want my closed and I want my money out of Vanguard but I am still employed. I diligently trying to find a way to close my account and move money. It's a shame when I can't access my own money because of ridiculous rules.

Desired outcome: I want hardship withdrawals approved.

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11:41 am EST
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Word to the wise. I inherited from my late sister a substantial portfolio with Vanguard. My sister worked in securities and managed her portfolio with much success and continued growth. It took me over a month for Vanguard to do the transfer to just my name was problematic. Then I called numerous times and had appointments with advisors that I wanted to...

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10:19 pm EDT
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I paid £14000 into my vanguard SIPP pension plan by debit card and they couldn't find my payment, despite providing all evidence of transaction from my bank. At some point all I kept getting from customer care were recycled messages, and I got really concerned and started talking to a few people about it, it began to appear like it was some sort of scheme...

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2:05 am EDT

Vanguard HARDSHIP 401K

I've been waiting for almost a month for my money, submitted all proper paperwork and notarized, everything checked out with all proper paperwork only to be dooped out of my money, my hard-working money. I've called and talked to customer service, and they keep saying it was properly issued to my bank. My bank has never received a deposit at all. When I call Vanguard their customer service reps tell me it was deposited. I asked if I'm calling Vanguard in the United States, and they say no. WHERE IS MY MONEY? I have called and asked to speak to a manager, and nobody returns my calls. My money hasn't been sent back to them nor has been received by my bank ? So I guess I'm out of 1440.00 that I WORKED HARD FOR.

Desired outcome: I want to know who took my money ????? this is horrible how Vanguard does business.

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10:47 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Vanguard Holding up my QDRO payment

I'm trying to execute my QDRO thru my 401k account. I contacted them in May 2023 to process it and have had nothing but issues. First, they said I needed a lawyer to do the paperwork. I did that and sent it to them in June and they told me it would take 60 days to process it. After sixty plus days they sent me the paperwork to have the Judge and plaintiffs (my ex-wife and myself) sign it. That was done and it was sent back to Vanguard and now they say it takes another sixty days to process this again and then they'll send more paperwork to sign. I tried to explain that my ex-wife who's getting the money has terminal cancer and needs this money now. I got nothing but poor responses and had associates hang up on me. Just looking to get this accomplished before she dies.

Desired outcome: Get this QDRO done as soon as possible!

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4:14 pm EDT

Vanguard Desperately Need Help!!!!!!!!!

I have been trying for months and months to get a Value At Death statement from Vanguard.

My name is .A.C., my social security # is [protected]. I am the estate representative for M., social security # [protected], plan id # 091795.

I have been trying for months for get a Value At Death statement for the Tarrant County Court and have been ignored, hung up on, lied to and blown off. I am on hold as I write this with a customer person that says no case was ever created. Her name is Leo Camathian.

Please, tell me who do I call? This is a legal document that has to be filed with the court.

M. passed away on February 19, 2023, I have already received the distribution amount of , 211.74, I just need a statement that shows what the account balance was on 02-19-2023.

Can someone please help me?

Desired outcome: I just need a statement showing the value of the account on 02/19/2023 I need that statement as soon as possible........please help me.

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2:38 pm EDT
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Vanguard 401 k

In May, Vanguard issued a $38k check for a 401k rollover. The check was to be sent to CA. The check was deposited in a TX Chase Bank with no endorsement. Vanguard's bank Wells Fargo did not catch the error either. Now Vanguard is insisting that Chase and Wells Fargo are investigating and we may or may not get the money. Both Chase and Wells Fargo have advised that all Vanguard needs to do is to stop payment and reissue - then the banks will sort it out as they do. Complaints have been lodged against Vanguard's advisor and the company but they keep stonewalling. They are negligent at best and corrupt at worst. They seem to be trying to run out the statute of limitations that we have found has happened to others. Move your money - they are not good people.

Desired outcome: Reissue the check.

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Emma Coll
Stakeford, GB
Oct 26, 2023 10:24 pm EDT
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They'll just keep stalling and never really do anything about it.

I realized this and had to seek help someplace else and to my amazement I got my issue solved swiftly. Because they won't let me openly create the awareness I'll leave a note in the photo section, there you'll find the information you need and to do with it as you please.

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9:24 pm EDT
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Vanguard 401k

Hardship withdraw process is a scam and doesn’t even follow federal guidelines and won’t give you the money no matter what proof and they keep claiming they need more proof. I ask what exactly do I need and all they can come up with is documents from a government agency. But could t tell me what government agency and what it needed to give. What a joke and a disgrace of a company

Desired outcome: Remove all money from vanguard and use a better established and knowledgeable and useful company . And vanguard be investigated for fraud and theft and lose their license

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Emma Coll
Stakeford, GB
Oct 26, 2023 10:28 pm EDT
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Experienced the same issue, had to seek help from a cybersecurity firm and they were successful. If you wish you can reach out and take all evidence to them, they'll get your money out.

Left you their info in image attached to comment.

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11:52 pm EDT
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Vanguard 401K hardship withdrawal

I have applied three times now to get a hardship withdrawal from my 401K with Vanguard and each time I sent everything requested and would ultimately receive an email that my paperwork was not sufficient. I learned my now ex hadn’t paid in months and found out when I received a demand for payment.. I was advised on my second attempt since the request expired while I was given the run around… to wait for my eviction notice and it’ll be all they need. In doing so, I now am in a very right time crunch and I have NOWHERE to go! I own my double wide which sits on it free and clear but I can either move the trailer (over 20,000.00 and I have no place to put it…) OR move and lot rent continues to add up until they seize it and I lose everything I have… I’m already paying double now that I had to wait for the eviction notice bc of attorney and court fees. I called before sending this request bc I HAVE to do this within a week… and was told what to send., I asked three times and was reassured that was all… I sent a copy of my drivers license a cover letter and the entire packet I was served by the sheriffs office and on the 5th day (friday of course) an email stating I didn’t provide sufficient paperwork… I called and was told to get a new order, my park changed owners since I moved in here in 2017… but my address matches, the managers name matches, my amount owed is documented, a date it HAS to be paid is documented… there is a court date AND a case number with Lake Co Courts who felt this paperwork was sufficient to evict me.. I was told by the “nice” representative to “calm down” bc I started crying … I’m literally gonna lose EVERYTHING AND BE HOMELESS IN A FEW DAYS.. and this guy is telling me to keep playing games mailing [censored] I’ve sent.. if I lose my home now bc my COURT ORDER with not only the stamp from the clerks office but also the Lake Co. Sheriff’s Office stamp showing the date I was served and the officer’s initials on it is not sufficient to show I am facing a HARDSHIP… I will be contacting an attorney for the damages I suffered as a result of this whole situation… I have every call documented every application every email and every receipt from UPS related to all of the times I was required to mail additional documentation which was either provided already or unnecessary when the documents in their possession clearly meets the definition of hardship for Vanguard and the IRS.

Desired outcome: Escalate my request to management and handle my withdrawal request before I lose my home .. or send it to you legal dept bc my attorney will be in contact at that point

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8:04 am EDT

Vanguard Customer service

Now it's been a month since I filed for my hardship withdrawal and the customer service is at its worse. Ask to get the number for the hardship department, they don't have that. Ask to speak to a supervisor, no one is EVER available and they verify your phone number to get a call back. I have 3 case numbers now and still have yet to get a call back.

On one of their responses they ask for information that didn't coincide with the reason I asked for withdrawal. Then next occasion they tell me May 27 is out side of the allowable timeframe... the timeframe is 90 days, today is Aug 10th. After I say that, the rep states oh the list of my medical services is not listed on EOB, I read for verbatim all the services listed on my EOB. Then wants to tell me oh, well let me push it back through for review again. Why is the customer doing your job for you when all you have to do is READ?

They completed made a hardship HARDER! Now must figure out fees I now incurred because of them.

Desired outcome: Got None but I would like access to my $2300

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1:49 pm EDT

Vanguard Customer Service personnel

So far this is my 3rd phone call to Vanguard Customer Service for the same issue.

Each time I spoke to someone they sent back confirmation WITH THE INCORRECT INFORMATION.

GET REPS WHO UNDERSTAND THE ENGLISH LANGUAGE …….it is obvious that Vanguard Executives do NOT CARE ABOUT THEIR CUSTOMERS. Perhaps are only trying to enrich themselves by hiring customer service personnel in another Country at cheap rates and pocketing more profits for themselves by cutting costs and screwing their investors.

GET ENGLISH SPEAKING AND ENGLISH LANGUAGE UNDERSTANDING CUSTOMER SERVICE PERSONNEL.

SHAME ON YOU VANGUARD FOR SCREWING YOUR CUSTOMERS

Desired outcome: NONE

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2:14 pm EDT

Vanguard Estate transfer

My parents had an account with Vanguard. They passed 3 days apart in February. Because they passed 3 days apart, the King County Superior Court has determined they passed away simultaneously. This is consistent with state law, IRS guidelines, and Federal law. Their is only one estate, not one for each of them.

Vanguard is unwilling to recognize this estate and has now frozen 4 million dollars. One of the beneficiaries is a special needs trust. The frezing of the accounts and unwillingness to help me settle the estate is alarming. We are not able to open two estates to fit into Vanguards policies. Vanguard needs to open one estate account consistent with the law and how 6 other financial institutions have operated since my parents' death.

I filed a complaint with the state in the last hour. I am hoping we can get this resolved, before they contact you.

Best Regards,

Vince

Desired outcome: open estate account and transfer the assets

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8:48 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Vanguard Your support personnel when calling vanguard

I have attempted numerous times to have someone assist me with a withdrawal from my 'many years 401 account. Some of your employees speak poor English and I struggle having them repeat their answers.

One of the Vanguard support people hung up on me during our conversation.

Upon telling a young employee exactly what I wanted and needed (and during the course of su mitting the info) ... she stated, we need to start all over. I have initiated multiple phone calls 6 to 8 total over a few weeks, and still have not received what I now need ... a withdrawal and a rollover.

I am so aggravated with Vanguard, I am ready to close my acct. Your employees need much additional trng.!

Desired outcome: I want someone from Vanguard to contact me (Daniel R. Newberry) 10:00 a.m. mountain time or after at [protected] as soon as possible regarding a withdrawal from my Vanguard acct and perform an IRA roll-over.

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11:24 am EDT
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Vanguard Hardship withdrawal

We submitted a request for a hardship withdrawal to purchase a primary residence. We are relocating for my wife’s work. We submitted all of the paperwork. We were supposed to close on 7/12/23. No funds have been released but they have asked us for a 3rd time to submit paperwork we have already submitted. We are furious. Customer service is worthless. With the most recent fax I submitted a letter telling them exactly what page and line of the purchase agreement they can find our closing date and signatures of both parties plus where to find the cash needed for closing on the loan disclosures. We are cleared to close with underwriting but can’t close due to Vanguard giving us a run around. It’s unprofessional.

Desired outcome: Process our withdrawal request so we can buy our home. Failure to process this request can result in my wife losing her job. This is unacceptable business practices.

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Overview of Vanguard complaint handling

Vanguard reviews first appeared on Complaints Board on Dec 11, 2008. The latest review 401k was posted on May 10, 2024. The latest complaint Refusal to allow access to my funds was resolved on Nov 24, 2014. Vanguard has an average consumer rating of 1 stars from 103 reviews. Vanguard has resolved 4 complaints.
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  1. Vanguard Contacts

  2. Vanguard phone numbers
    +1 (877) 662-7447
    +1 (877) 662-7447
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    +1 (800) 340-8399
    +1 (800) 340-8399
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    +1 (800) 523-1036
    +1 (800) 523-1036
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    +1 (888) 888-7064
    +1 (888) 888-7064
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    +1 (800) 585-9187
    +1 (800) 585-9187
    Click up if you have successfully reached Vanguard by calling +1 (800) 585-9187 phone number 0 0 users reported that they have successfully reached Vanguard by calling +1 (800) 585-9187 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (800) 585-9187 phone number 0 0 users reported that they have UNsuccessfully reached Vanguard by calling +1 (800) 585-9187 phone number
    +1 (800) 997-2798
    +1 (800) 997-2798
    Click up if you have successfully reached Vanguard by calling +1 (800) 997-2798 phone number 0 0 users reported that they have successfully reached Vanguard by calling +1 (800) 997-2798 phone number Click down if you have unsuccessfully reached Vanguard by calling +1 (800) 997-2798 phone number 0 0 users reported that they have UNsuccessfully reached Vanguard by calling +1 (800) 997-2798 phone number
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  3. Vanguard address
    14321 N. Northsight Blvd., Scottsdale, Arizona, 85260, United States
  4. Vanguard social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2024

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