CVS
complaints

I purchased lottery tickets for daily 3 on the month of may 2023, at cvs store #9594 off of w. Alondra blvd. And central ave. I had the winning ticket numbers for may 12, 2023. I went in on may 13, 2023, to cvs store #9594 to a cashier register to check on prize winnings on ticket. I was given two receipts: one to verify daily 3 winnings and winning ticket with the words "cashed" printed in dark black at the bottom of the winning ticket given back to me for my records (which I did not receive cash at all) and an application form for the ca lottery to file with sacramento, ca. From august 7, 2023 through november 28, 2023, I am still waiting on winnings. I have done the necessary procedures: phone call complaints to: cvs complaints regarding ca lottery cases (which my case number was changed twice) and ca lottery claims regarding on not receiving cvs store #9594 replies for verifying lottery ticket winnings.

Thank you, happy holidays.

This about the pharmacy at 2530 south road Poughkeepsie New York 12603. I tried to call the pharmacy in regards a prescription and was put on hold for 45. Never got ahold of the pharmacist called again 6:55 and the pharmacy was already closed. Was there weeks before there was a line out to the back of the store for no apparent reason. At this point right now I’m considering switching my prescription to a smaller pharmacy where I can get the Customer Service I deserve.

Thank you,

Tina

I WAS WAITING IN LINE WHEN THE WOMAN BEEFORE ME FINISHED, THEY TOLD ME "SORRY, WE'RE CLOSED", BUT i WAS THERE, STANDING THERE WAITING, THEY JUST PULLED THE DIVIDER DOWN IN FRONT OF ME LIKE I WASNT THERE. The cashier looked at the pharmacist and he shook his head. Once the cashier saw the expression on my face, he again replied, sorry, were open again at 2pm.

BUT IF A CUSTOMER IS STANDING THERE, WAITING FOR ANOTHER CUSTOMER TO FINISH, DONT YOU THINK SOMEONE SHOULD SAY CLOSED, RATHER THAN HAVE IT DONE IN THEIR FACE? I HAVE NEVER HAD A WORSE EXPERIENCE WITH CUSTOMER SERVICE. THIS WAS NOV. 27, 2023 AT 1:30 BY WHOEVER WS ON DUTY AT CVS ON NORTH TEXAS STREET, IN FAIRFIELD. I WILL NOT BE RETURNING FOR ANYTHING.

A new prescription was sent in to the pharmacy on the 14th of the month. I called to check on why it wasn't filled. The pharmacy told me the directions were not clear and they attempted to notify the doctor for clarification on several occasions. The medication is a controlled drug with a black box warning. In the warning states to not stop taking this drug abruptly or seizures or death could occur. I've been on this medication for over 10 years.

The staff do not seem aware of these potential life threatening complications that can arouse from the pharmacy sitting on an order for 2 weeks without picking up the phone and getting an answer from the doctor. Nor did they notify me.

Unfortunately, there have been so many mistakes made this last year with CVS, I'm thinking of changing pharmacies at this point.

It is now the 26th of the month, and still no medication. Sloppy.

I have been trying to get a refill for several weeks. I make several trips to the pharmacy. I arrived once when the pharmacy was having their midday break. BTW, can’t you staff so that lunch breaks are covered? The remainder of my attempts have failed because the line was so long it was trailing out to the middle of the store. On Monday 11/19/23 the poor pharmacist was there by himself. God bless him as he tried to manage it by himself. I’m in school, I have a busy job, I care for a sick family member. I don’t have time to wait that long for prescription Pickup. Then finally, husband went yesterday and they are out of a medication that I’ve been trying to pick up for weeks. The original Rx was returned to stock and now no supply. Wow! This is a failure to provide medical care at its highest level. Prescriptions. It’s what you do. Not well I’m afraid.

CVS Pharmacy

4101 C US Highway 77, Corpus Christi, TX 78410

[protected]

The worst customer service: First of all, they never call to let me know when my prescriptions are ready, so I have to call every single time I get a script filled. I was hung up on by the girl working in the pharmacy when I told her I do not use txt. I called again and supposedly, the system is down, so they can't give me my insulin. I am not sure that they did not give my insulin to someone else, which I have been waiting for since Nov 17th. I called again and I got upset with the girl working there and she said you don't have to yell, and I said I need the insulin. she hung up on me again. I will never fill prescriptions at CVS again.

I placed an order online to be delivered to my home. I got a notice via email that it was delivered. When I got home I seen an envelope between my door with the bottom ripped out and no product inside. I tried to co tact CVS at the 800 number and the call kept failing as invalid. No email address is provided to contact them. It wasn’t an expensive product however I do t like being charged for something I did not receive. I contacted UPS and was told I have to wait for a driver to come and inspect the package and product but I don’t have a product.

Hello , my name is jim lemboin lebanon p.A. My complaint about this cvs is this always late with perscriptions i needed a perscription for a colonoscopy they told me i would have to wait a few minutes so i sat down and after 15 minutes they still did not call me i went up to the attendant and they said they were out of it but i could go to another cvs and pick it up after this they told me their computer was down i have talked to three other customers there and they also were dissatisfied. Now i have a petition starting with people with the same problem therefor i will be collecting names from this location and sending out to headquaters in care of jonathan roberts. Thanks jim lembo

Today is November 19th 2023 at 1 PM. Today I was on my way home from church and had to stop at CVS in months before a prescription for my granddaughter. And I went inside and witnessed this woman at the drive through yelling at this man that apparently had just left the hospital and told him that his script wasn't ready yet, and the man said. What am I to do I live in the port which is probably about 40 miles away from where they were. And the woman said I don't know what to tell you to do. And she shut the door use Lord's name in vain and started swearing and said. I don't care what you do. Go to wises and sent in the parking lot. I think this was terrible and it's very bad to hear someone teeth. Treating an elderly customer in this manner. This was muncy pa. The woman was on heavy side with curly hair

This is just a general complaint about the CVS pharmacy on Lakeview Ave in lowell, ma. I don't know if all the pharmacies are the same because I only deal with this one. But the pharmacy closer for lunch is ridiculous. $I don't know why there has to be a complete pharmacy shutdown. Why can't there be a split shift. Where half go to lunch and when they come back the other half goes. You can't expect the general public to remember the time the pharmacy is closed. Your doing your errands and you have to go to the pharmacy to pick some medication. You get there and you find out the pharmacy is closed and you'll have to wait or come back. This happens quite often and is ridiculous. Things that are very important cannot completely close. You need a skeleton shift or whatever to keep it open until the day shift is over. Please change this policy and make it practical for the general practice. Thank you