Before I leave CVS and take my business to Kroger and Walgreen's I think you should know how CRAPPY the service is at the store 04505 is. I have a LOT of rx filled there, and I've lost count of how many times the pharmacists screw up my prescriptions. EX: I provided a rx for a nebulizer medicine. The rx was clear, but the ordered THE UNIT AND NOT THE MEDICATION. Then they sent it back and said they'd order the actual medicine that goes into the nebulizer ONE WEEK LATER THEY STILL HADN'T ORDERED IT! Same thing today. My doctor called in a prescription over a week ago. I confirmed it with their office, actually waited TWO DAYS before calling CVS and they still hadn't filled it. After waiting over 20 minutes on hold some irritated employee said they didn't fill it because my insurance didn't cover it. SO WHAT? Fill the damn thing anyway or call me! He said they didn't have it but it could be in the next day. Right. He would order it. Right.
One week later, I'm on hold for 15 minutes before someone picks up. 15 MINUTES! Then they hang up...that's it. I had checked the automatic line messages first, but over a week later this prescription still hasn't been filled. so ONCE AGAIN, I HAVE AN RX THAT THE CVS [censored]S SAID THEY'D ORDER AND DIDN'T, AND NOW I HAVE TO SPEND ANOTHER 15 MINUTES WAITING TO GO OVER IT AGAIN WITH A PHARMACIST AND GET IT ORDERED.
It hasn't been ordered...if it was, it would be on the list of Rx that have been filled when I first called into the automatic line.
CVS USED TO DO THAT UNTIL CVS CORPORATE CUT THEIR STAFF SO MUCH THESE GUYS CAN'T KEEP UP WITH ANYTHING AND YOUR CUSTOMERS SUFFER.
In contrast, I've started moving rx over to Kroger. I get automatic phone calls telling me rx is ready, I get phone calls from the pharmacists if ANYTHING is a problem, and they're much cheaper than CVS...even if you take into account the stupid coupons CVS spits out that expire so quickly you can't realistically use them.
And a general aside - the store is ALWAYS A MESS, filthy, and stock in the aisles.
I have had SO MANY instances and problems with CVS (mainly this store) that I can't count. It's more the rule than the exception because there is a core 2 or 3 people that really try. It's CVS corporate that is the problem.
When I write a company, I usually try to be respectful in my letter, avoiding certain language, etc. However, in this instance, CVS doesn't warrant respect. Because you cut budgets and rotate techs so much, you've got an irritated staff that knows nothing, is overworked, and couldn't possibly care less about the customer.
So I have to waste another 15 minutes. Will call CVS, wait on hold, then try to get the rx transferred to Kroger. I just thought you should know why another customer is leaving (and posting complaints on social media)-I've literally spent thousands at CVS pharmacy. Not that you care. I'm sure you'll continue beating up customers as long as you can.
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