They offer a "free" hand vac when ordering the product, just pay for shipping and handling. When I got confirmation of my order, I noticed 2 "free" vacs with $20 EACH for shipping. I contact the company numerous times and they said there is nothing they can do since the vac was "free". They refuse to provide a phone number, probably because their original product (fixitwood) does not work.
Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem