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Ravinia School25 minutes on hold need information for online order I placed

ORDER INFORMATION
Order #: EC19466833
Ordered on: November 16, 2018

I am wondering if our order has been shipped. I faxed and emailed our tax exempt letter on November 16 (the day I placed the order) and again earlier this week. And again today along with this same information. I have tried to call on several occasions and even waited 25, yes 25 minutes on hold just now. I would just like to know my order status so I can determine if the mugs will be here in time for our event. Thank you,
Amy

Am
Nov 30, 2018

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