Freedom2vapeThey have totally ignored any communication

This review was posted by
a verified customer
Verified customer I have had problems with this website and I wonder if they actually exist apart from taking your money. On the 20th Dec 2010, I ordered an E-Cigar which cost £9.28. I have not received the goods to date (20th Jan 2011). I mailed them several times via their ‘Contact Us’ link on the website. They have not replied. I sent them a text, again no reply. I then sent them an e-mail to their sales department, again no response. They have totally ignored any communication. They give their address as 4 Percy Street, London. This address is a ladies fashion shop. They may well have rented an office above the shop, that I don’t know. I have phoned their number five times, the phone rings but there is no answer. In my opinion this website is a complete scam. A decent company listens to their customers.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.