CoolerDepot’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of commercial equipment buyers are dissatisfied with their purchases.
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Walkin refrigerator worked great for about 3 weeks until the compressor burned up. Paid an additional $666 to expedite a new compressor that hasn’t been shipped yet (2 weeks ago). They keep trying to send me a similar compressor (as in they don’t have one and will have to order the original compressor from the factory). The compressor they have is physically different and I will have to modify the unit to make it fit. I ask repeatedly if they will stand behind this modification of the unit, and they go silent.
Order #[protected]-34296
9-29-24 Purchased online 9-29-24
10-8-24 Installed unit
10-19-24 Compressor failed
10-20-24 Paid deposit to expedite compressor replacement
Claimed loss: $3700
Desired outcome: Send someone to repair it, or send a complete unit. I shouldn’t have to repair it myself.
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Is CoolerDepot Legit?
CoolerDepot earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for CoolerDepot. The company provides a physical address, 10 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
CoolerDepot has claimed the domain name for coolerdepotusa.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Coolerdepotusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Coolerdepotusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Coolerdepotusa.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to CoolerDepot. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About CoolerDepot
Overview of CoolerDepot complaint handling
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CoolerDepot Contacts
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CoolerDepot emailsservice@coolerdepotusa.com100%Confidence score: 100%
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CoolerDepot address14923 Proctor Ave, City Of Industry, California, 91746, United States
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CoolerDepot social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 26, 2025
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