BudgetAir
reviews and complaints

One of the worst companies out there to buy cheap flights. You think you’ll get a good deal when you buy your ticket but actually it will cost you more and you’ll get one of the worst experiences from their customer services. I purchased a ticket which came basic with no seat and no handbag or checked luggage, which you have to purchase separately. When you go to purchase the hand luggage and your seat you realise that you can’t do it from the link provided on BudgetAir website as there is an error and the only option you have is to buy the checked luggage which is more expensive than buying it directly from the airline. After you purchase the checked luggage you get an email in a few days saying that there was an a problem while processing the luggage and you’ll get a refund issued to your original payment method between 15 and 20 days. When you try to buy your seat and luggage from the airline you also have the surprise of your booking not being recognised by the airline and you have to go back again to their customer services to find out what is going on. In case you fed up with all this nonsense and you ask to get your ticket cancelled you’ll find out from their customer services that you loose all your money if you cancel because it’s basic and it’s nonrefundable or nonchangeable even then on their chat helpline if you check cancellation fees you’ll find that they are up to £60. Every time I interacted with their customer services and I was told that they will come back to me with instructions of what do they need to do next they never did a follow up or come back to me about my issues like they didn’t care. I know I won’t be using them again and I’ll tell everyone to think twice before booking any services from them.

Prior to this occasion, I had used budgetair.com/en_ca several times successfully without any issues. I always received my tickets, confirmation numbers and receipts within 24 hours or less, and everything was accurately done without exception.

Unfortunately, my most recent experience was different. I bought 3 different tickets on the Canadian version of the website, and the webpage showed the Canadian flag in the upper right corner along with a "c" before all of the dollar signs before the prices. I had assumed, given that I was searching on the Canadian version of the website and that all of the prices were quoted in Canadian dollars, that my credit card would be charged in CAD.

You can imagine that I was then disappointed when I received my credit card statement this month, and learned that two of the three tickets were charged in the "USD equivalent," not taking into account that most Canadian credit cards charge a 3 (or greater) % foreign transaction fee per transaction. I contacted BudgetAir and was initially told that I had been charged in CAD and that they did not know what the fuss was about. In a subsequent email, I received an apology and was told 'there is nothing we can do about this, as the airlines charge in whatever currency they choose...'

If that is the case, then why quote customers in CAD on a 'Canadian travel' website? Just quote the local currencies that the airlines choose to use, so people know what they're paying and in what currency.

Though they generally do have great prices, after this experience, we are unlikely to use them again.

We appreciate your prompt and efficient responce to our concern. We will not hesitate to recommend Budget Air
To our friends and relatives for their travel needs.We will definitely book with this company on our next travel.
Thumbs up to Shukria.

I booked my ticket and then with horror came across all of these reviews. For those who are now panicking about your purchase, I'm here to tell you that sometimes everything works out just fine without any hiccups :)

We had no issues with the airline, we got a good price paid and booked. Coming back from our holiday we took the wrong covid test and needed to redo a test, and rebook our flight. It took some time to get hold of them, but they changed our flight ( we did have to pay in as it was our fault, but still got a better price than the actual airline) i would use them again!

So all the other companies were quoting ?1150 for flights London to Atlanta and Budgetair were stood on their own quoting ?850. Seemed too good to be true, but I was on a tight budget so I called Virgin Atlantic as the tickets were for their airline. They said it was probable as they had probably bought in bulk and were selling them off (this was a week before the flight). Make sure they are in ATOL he said, I checked and they weren't.

I decided to get myself some decent travel insurance and use my credit card, this however doesn't give you as much insurance as you may think but I took the chance. I held my breath and processed the order, it cost me ?35 to pay my credit card but worth it. Within a couple of hours my e tickets had been emailed to me and my reservation was listed on the Virgin website. The only hiccup was that we couldn't choose our seats. All went well so thanks BudgetAir you saved me nearly ?300.

This BudgetAir is the worst, man! They took my money even though my flight got canceled, but they ain't giving me a refund and they ain't even responding to me. It's like they don't care about their customers at all. I'm so mad right now, I can't even tell you. I mean, who does that? Taking people's money and then not giving it back when they cancel their flights? It's just not right, you know? I've been trying to get in touch with them for ages, but it's like they've disappeared off the face of the earth or something. It's so frustrating, I can't even put it into words. I just want my money back, man. Is that too much to ask? I thought this BudgetAir was supposed to be legit, but now I'm starting to think they're just a bunch of scammers. I wouldn't recommend them to anyone, that's for sure. Stay away from BudgetAir, folks. They'll take your money and leave you hanging, just like they did to me. It's a total rip-off, and I'm not happy about it at all.

everyone! I recently had a terrible experience with BudgetAir UK (budgetair.co.uk). I must say, they are a real con company and the biggest scammers out there. It has even been reported to the Watchdog Police, so you know it's serious.

I want to warn as many people as possible about this company. They have taken hundreds of thousands of pounds from innocent people all over the world. It's truly alarming and we need to spread the word to protect others from falling into their trap.

I personally fell victim to their deceitful tactics. I booked a flight through their website, thinking it was a reliable and trustworthy platform. Little did I know, I was about to be scammed big time.

After making the payment, I never received any confirmation or e-ticket. I tried reaching out to their customer service, but they were completely unresponsive. It was as if they vanished into thin air, along with my hard-earned money.

I was devastated and felt helpless. I couldn't believe that such a reputable-looking website could be involved in such fraudulent activities. It's truly a shame that they prey on innocent people who are simply looking to travel and explore the world.

I urge you all to be cautious and avoid BudgetAir UK at all costs. Don't make the same mistake I did. Spread the word and let's protect others from falling victim to their scams. It's important to report them to the authorities and make sure justice is served.

In conclusion, BudgetAir UK is a company you should steer clear of. They are nothing but scammers who take advantage of unsuspecting travelers. Let's stand together and put an end to their fraudulent practices. Stay safe and always do thorough research before making any online bookings.

So, I had this flight booked with BudgetAir UK, right? And let me tell you, it was a total disaster. The carrier went ahead and cancelled my whole return flight because of these lockdowns and border closures. Can you believe that? I mean, what a bummer!

But here's the real kicker. BudgetAir, those sneaky devils, are actually trying to charge me to cancel a flight that the carrier has already cancelled. Like, seriously? I'm entitled to a refund here, not to be charged even more money! It's like they're a bunch of crooks or something.

I mean, come on, BudgetAir. Get your act together. This is just not cool. I trusted you to handle my booking, and this is how you repay me? It's just not right.

So, folks, take my advice and steer clear of BudgetAir UK. They may seem all nice and friendly at first, but when it comes down to it, they're just out to make a quick buck. Don't fall for their tricks like I did. Save yourself the headache and book with someone else. Trust me, you'll thank me later.

This BudgetAir UK company, let me tell you, has been the absolute worst experience of our lives. If you're thinking of flying somewhere, I strongly advise you to steer clear of these fraudsters! A few months back, I decided to book our Christmas trip to go home to our families in Krakow, Poland from London. It was me, my wife, and our daughter, you know. So, I found this deal on BudgetAir that was supposedly £80 cheaper than my usual last-minute booking. I thought, "Hey, why not save some money this time?"

Well, let me tell you, months went by and then out of the blue, I received an email just three days before our supposed departure date. Can you believe it? They had the audacity to cancel our tickets! I was fuming, mate! They told me to call their customer service, but let me tell you, getting through to them was like trying to find a needle in a haystack. It took me ages, but finally, I managed to speak to someone!

And you know what they had the nerve to say? They claimed that part of our journey was cancelled and if we wanted to fix it, we had to cough up £266 per passenger! Can you imagine? Our Christmas plans were shattered, mate! We don't have any family here in the UK, and my six-year-old daughter had even made a little calendar, counting down the days until she could see her grandma. It breaks my heart, it really does. I wouldn't wish this on anyone else this Christmas, I tell ya. These companies like BudgetAir need to face some consequences for their actions, I reckon.

And let me tell you something else, mate. Don't go believing all those good reviews you see online. They can easily be bought or made up, you know what I mean? It's all a big sham! Now, I don't know how to break it to my daughter, after all the calls and emails we made, they only returned part of our money. It's not a full refund, mind you. I don't understand why it wasn't their fault in the first place. And why do they have to keep an administration fee? It's just not right, mate. And now, the prices for tickets close to the dates we wanted are sky high! I can't afford that, no way.

So, there you have it, mate. BudgetAir UK is a real nightmare. I hope no one else has to go through what we did this Christmas. These companies need to be held accountable, I tell ya. It's just not fair.

I would strongly advise against using BudgetAir UK for your online bookings. There are numerous reasons why I say this, but the main one is that they are a complete rip-off. I ended up losing a whopping £3600.00 and missed out on important factory visits abroad. On top of that, I also lost £2400.00 because Budget Air failed to provide my passport information to the airline. Can you believe it? I was turned away at the check-in gate and it took me a whole five days to sort out this mess. I even had to make a trip to the embassy in Manchester because the airline claimed I had a black mark against my name. Turns out, they were wrong!

Let me tell you, I will never make the mistake of using BudgetAir again in my entire life. You know what they say, "buy cheap, buy twice." And boy, is that true in this case. The worst part is that they don't even have a proper contact number that you can call. All they have is a silly chat button on their website, which is basically useless. What good is a robot chat when you're facing a serious issue? All you can do is click on boxes with no option to type in your own words. They do have an email address for inquiries, but guess what? When you send them an email, they have the audacity to reply saying that you'll get a response within the next five days. How helpful is that? My advice is to stay far away from these cheap online booking sites. Instead, book directly with the airline to avoid losing your hard-earned money. Trust me, I've learned my lesson the hard way, and it seems like many other customers have faced similar issues.

In fact, I am seriously considering seeking legal advice to recover the money I lost. These online companies need to take responsibility for their customers instead of just taking their money and leaving them in the dust. It's about time they face the consequences for their actions.

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I booked 3 tickets back in May 2019
I booked 3 tickets back in May 2019. Got an email in regards to the flight change Aug 2019, unfortunately it was accepted (which by all means is my fault). Oct 2019 I called to ask if it's possible to change it so that we dont have a 24hr layover, the first agent said yes no problem (Great, I waited 2 weeks, didn't get confirmation. So I looked on their site showing me an updated ticket *I have a picture of the update*)
I contacted our connecting flight just for confirmation, and found out the flight that was switched too did not exist. I contacted them again in Dec 2019 and spoke to the second representative who said that since the ticket was issued they couldn't help us change it up (by a few hours). After speaking to her for an hour she finally spoke to another rep and said she will request for a change but the departure will be earlier (I was fine with that). So, I waited the 48 hours. I called them 2 days later and was informed by the third rep that the 2nd rep requested a flight change(west jet) with a different airline( american airlines) and that's why it got declined (like obviously no airline wants to lose a client) with that, I called West jet to see if they have earlier flights available the day of our departure and she said their were plenty and she was unsure as to why the agent requested with a different airline. Again, I called budget air and spoke to the manager and explained the situation and again was informed that since the ticket in August was accepted their was nothing they could do. I told him that I called in Oct and requested a change and the rep was willing (and did so) and same with the 2nd rep (also did). But the manager kept saying they cannot change it at all, as it was accepted in Aug. Through this conversation he has disregarded what I said about the Oct phone calls(requesting help) saying it is my fault and I should just accept it (I admit, for confirming). I now have the OG ticket from Aug and an updated ticket stating their is no layover (which I got directly from their website). I asked him, as to why the OG ticket (which is irrelevant since their was a change) is completely different from the ticket I got from their website. He said that the ticket from their website is wrong and that the OG (ticket which was sent in Aug is right.) AGAIN, disregarding the fact about how I spoke with 2 of his representative between Aug and Dec. I still did not have an answer as to why my emailed ticket is completely different from your website. BTW your overview page is not loading.

I have never had an issue with other sites and they bent over backwards to make sure we were a happy customer.

All I wanted was help but instead I was just given the run around and given 3 different answer without a solution.

*I have pictures and videos of flight change, tickets and conversation*

AWFUL SERVICE DO NOT BOOK WITH THEM!

*Also compained with the Business at the Better Business Bureau (BBB)

We booked flight from Vancouver Canada to Bangkok Thailand on Jan 14 2024 price, specified in Canadian dollars was shown 2954.00. Our visa alerted us to possible fraud as the amount BudgetAir was trying to collect was 3034.99!

Thus transaction was declined. We booked the same flight with different agent and paid as quoted. Next day BudgetAir resubmitted visa payment without our knowledge with the SAME wrong amount and it went thru. Now we are stuck with double booking and 3034.99$ loss. We can't even transfer tickets to anyone else! We contacted Cathay pacific, the airline, and they said it wasn't their problem. We are elderly and on fixed income, that's a lot of money for us, seems like highway robbery and fraud. can anyone help us? '

tair.co.uk Travel Agents case [protected]

Case Details

Company: Budgetair.co.uk

Service: Travel Agents

Reference:

Date Raised:

30th November 2023 at 12:19

Booking Reference: S8B8WT

When it happened: August 29th, 2020

Where it happened:

5Fawzy Moaaz Street ,Smouha, Alexandria, Egypt , Alexandria , Egypt , 531002

What happened:

Tickets reserved on 12/8/2020 by Mastercard then journey cancelled by Egypt Airways co.

I have requested refund.

Egypt air informed me that they had sent refund of first ticket *********5944 on 25/3/2021 to A E CARD ***********6372

My bank in Saudi Arabia denied that refund money had been sent to my account.

If you plz give me a document on official form about my refund.

What I want:

Help me to get my refund

User account email [protected]@gmail.com

The company alleged that they have sent the refund but they refused to send the swift copy of the transaction payment

I booked one ticket for ANA flight Manila-New York-Manila, Reservation 2NPNOV, E-ticket no. [protected], Departing December 12, 2023 for Manuel Hizon.

When I received my credit card statement, I found out that I was BILLED TWICE for the same ticket!

I am asking you to reverse the second charge as I should only pay for one ticket.

Please facilitate this request.

Thank you,

Manuel Hizon

[protected]@gmail.com

I book ticket return flight from Sydney-Hk. I pay full amount on Dec 30 22, however airline change schedule few times and i decided to cancel flight. Budgetair agree my total refund as the fault not create by me. I cancelled flight on Feb 26. And start ask for refund.

Almost every two months i email them and ask for refund. Their answer is waiting airline refund. From waiting 8-12 weeks, then 12-16 weeks, 16-20 weeks. Till now, i make a refund tequest again. They still saud waiting. Its has already Nov. Almost a year since i pay my money. Dont know if i can get bk a cent

Hi team,

My booking no. Is W3RF8F i booked round trip from macau to manila as i fly from macau to manila the return flight is on 17 th October but due to some personal reasons i have to cancel the flight as i already purchased something when i am booking the ticket any time cancellation for any reason. But now the situation is as per step i follow its showing your policy has expired. Although, when i was booked the tickets its shows before check in you can cancel it your ticket anytime where is that now as i book ticket and the insurance from you so its your responsibility to give that a service to your customer instead of i cant see someone will help me easily. Please get on this matter and make it cancel my ticket as well as get my refund from your coo company of insurance.

I have booked my flight for 30.08.2023 from Mumbai (BOM) to Jaipur (JAI) on 27.08.2023 amounting to Rs.2237/- with booking reference number B-7651040 in Vistara Airline. Now, I have received a message from budgetair.com informing me that "Unfortunately, your booking with Budgetair was unsuccessful. The fare you chose is no longer available from the airline. We have cancelled your booking request BIN-7651040 and refunded your payment of Rs.2237/-." This is not a justice about without my confirmation or consent, how you have cancelled my booking. If there is any issue with you, this is your problem not mine. Please provide me my ticket and allow me to journey on the scheduled date and time. Otherwise i will file a complaint against the company and also inform to DGCA about your misbehavior.

Skyscanner redirected us to BudgetAir.co.uk to complete tickets purchase for 01 Sep OTP-LCA flight - A3519 (Aegean). Bought 3 tickets on 27 Feb.

Friends of ours bought from Skyscanner > eDreams and directly from the airline on 6 march.

On 24 March they were told the flight is cancelled and they were offered alternative routes at no extra cost. Both eDreams and Aegean sent emails to announce the changes.

We emailed BudgetAir on 10 Apr to confirm our flight status and they told us we're good to fly.

Now more friends of ours tell us they had the same fate.

For the past 2 weeks we've been trying to contact BudgetAir to ask about our flight, they don't know what to tell us.

Managed to get an answer from Aegean via Messenger this morning. They confirm flight is cancelled and advised us to get in contact with athe agency that issued the flight.

Emailed BudgetAir this morning to show them the conversation, they told us to contact the airline.

What's this non-sense?

I risk missing my own wedding because of their incompetence!

I booked tickets for my son's friends who wanted to visit India with him in July 2022. The booking was made and correct information was provided. I paid a sum of AUD 4836. These tickets were for Jordan Finn Stewart and Aiden Luke Tester Booking reference no BAU 3710863

I received a ticket for Jordan but no ticket was issued for Aiden. Upon checking with airlines directly I was advised that the tickect was cancelled by the agent(budget air) for Aiden. I sent emails but got no response so i booked another ticket for Aiden as there was not much time left to travel.

I have since then been requesting a refund and get a response that the Air India has not refunded budget air. Can i please request some one to look into this matter and respond back. It's not a small amount($2418) . I then bougt another ticket from gotogate for Aiden Tester and all the boys travelled together.

I can be reached at [protected]@yahoo.com.au or on +[protected]

There was a mistake in their booking seats. They were able to allow me to book for the flights, only to find out there there is no more available seats for the flight that I was booking. I paid everything already but refund is taking so long for the mistake that happened from their side. The customer care is being inconsistent with their response. They don't have any phone number and the conversation is just through email. One agent is telling me that the refund will happen in 5 - 10 working days, another one is saying 10 to 15 working days and the other agent is telling me 10 to 20 days. It's been 16 days now and until now I still don't know when exactly my refund will happen and it is so frustrating that I am suffering that much for the mistakes that happened from their side.

Budget Air has NO contact number, stating it's because of covid 19 which is over and not affecting their ability to staff phones. They continually changed the last leg of my return flight from Turkey with Alaska Air making the time very late. When I contacted Alaska Air, they said there was no reason I couldn't get the earlier flight. When I emailed Budget Air about this several times, I received no reply. They are a terrible business to deal with and should be shut down.

Title: A Disappointing Journey with BudgetAir

Rating: ★★☆☆☆

My recent experience with BudgetAir left me profoundly dissatisfied and frustrated. While I understand that issues can arise in the travel industry, the lack of effective customer service and the mishandling of my situation made it difficult to find any semblance of understanding.

Initially drawn to BudgetAir by their competitive prices and seemingly convenient booking process, I had high hopes for a smooth and enjoyable trip. Unfortunately, my optimism quickly dissipated when I encountered a significant problem with my reservation.

In my attempts to seek assistance, I reached out to BudgetAir's customer service. While I anticipated a language barrier due to outsourcing, I was disheartened by the difficulty in communicating effectively. The representatives struggled to understand my concerns, and their responses often felt scripted and impersonal. It was evident that they were ill-equipped to handle complex issues, leaving me feeling unheard and frustrated.

The most disheartening aspect of my experience was the prolonged timeline it took to resolve the problem. Over the course of two months, I found myself entangled in a web of bureaucratic processes and delayed responses. Each interaction with BudgetAir's customer service seemed to yield more confusion than clarity, further exacerbating my frustration.

While I acknowledge that resolving such issues can be challenging, BudgetAir's lack of timely and effective communication only served to compound the difficulties I faced. It felt as though my concerns were met with indifference, and I struggled to navigate the convoluted channels of support offered by the company.

In the end, the financial loss I incurred and the mental toll taken during this ordeal were significant. I had hoped for a more understanding and empathetic approach from BudgetAir, considering the impact their mishandling had on my travel plans and overall experience.

I implore BudgetAir to invest in improving their customer service infrastructure, including better training for their representatives and more streamlined processes for issue resolution. A clearer line of communication and a genuine commitment to assisting customers would go a long way in restoring faith in their brand.

In conclusion, my journey with BudgetAir was marked by disappointment and a lack of understanding. While I can comprehend the challenges inherent in the travel industry, the company's ineffective customer service and prolonged resolution process left me feeling dissatisfied and disheartened. I hope that BudgetAir takes the necessary steps to rectify these issues and prioritize customer satisfaction in the future.

I missed my flight on 15 April 2023. The booking number was BMY2758129. When I missed my flight the return was automatically cancelled. Called and emailed but no response from budget air. Took ticket from another air provider which is so much more efficient.

Put up refund on same day. Yet to receive any notice in spite of my emails. I am getting tired waiting for my refund.

Doing a police report soon. Also advising friends and family not to deal with budget air which is so inefficient.

Thanks

Vishalache

Whats app: +[protected]

It's the worst booking site! Please don't book tickets from this site ever. I had requested for some modification on my flight tickets. They cancelled my original ticket, never issued a new one and on top of everything didn't refund a single penny. I have been speaking with their support team from last 1 month, about 30+ email exchanges but no help. I only receive a automated email stating "we are looking into the matter" but no actual resolution is provided. It's a SCAM ! Please do not book from here and help in reporting this site.

See the images below:

The conversation (on chat) started way before the email thread and they finally gave me in written on 22nd April'23 and I'm still following up with them to get resolution, last email on 25th May'23.

They have been mentally harassing me from the last one month by giving fake assurances and standard replies.