Latest Reviews and Complaints
No reservation
Booked Red Roof inn at Bowlingreen KY for June 19th 2026 Got there no room. Called Booking they said motel over booked. Found out they dont like for people to use third party because they dont get full pay for room. Anyway called booking and they said go to another motel and they would pay difference. NOT Only $30 and you can only ise it on there site.
Read full complaintRomana booking support partner agent
A massive thank you Mohamed and Romana P. team I want to express my deepest gratitude to the Booking team for their exceptional support recently. When managing premium guest experiences, ensuring absolute digital security and smooth operations is crucial, and this team truly delivered. I was thoroughly impressed by their quick initial response time. More...
Read full review62 Booking.com Reviews
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Indonesian suppliers (or anyone) to booking.com beware!
Tread carefully with this company, as should there be a problem in your Accommodation Business, they will not support you. The customer to them is always right. They will never support you. They will just give you the "run around" with automated "templated" "robotic" replies. They are fake and dishonest and need to be held accountable to. They will lose my...
Read full review and 1 commentTerrible customer service
I need their help to make a name correction, they told me to contact the airline company, I contacted the airline company, they said I will send my passport information to booking.com and booking will forward the information to the airline company. I called booking customer service again and told them what they need to do, the guy help me said that I will...
Read full reviewFalse advertising & double decution of payment needs reversal
Botha South Africa 1.0 bad poor not good at all COMPARE MY PHOTOS TOWARDS THE ONES ON WEBSITE Liked · Good Morning, attached also find the next place receipst that i paid and then they deducted again I am writing to formally request a refund for my recent stay at your property. Unfortunately, the experience was extremely disappointing and did not meet...
Colston Hall Farmhouse Suffolk
Colston Hall is situated in Badingham (about 15 miles north of Woodbridge) and is set in a lovely rural location. The hosts are pleasant, there was always hot water available and the breakfast was fine - although a menu as to what was available would have been appreciated. We booked two rooms - "The Hayloft" and "The Tack" rooms and we were very...
Read full reviewDisappointed - will never use again and will cancel all upcoming bookings
My friends and I booked flights which were cancelled by the airline. It has been potluck as to who has received a refund. Despite numerous calls - a number of us are being given the run around by call centre staff. Exceptionally poor service - and no accountability. I have emailed Bookings CEO Glen Fogel and lodged a formal complaint via ACCC. We are also...
Read full reviewPayday for a reservation but it cancelled, and I never received my refund
I am writing to reiterate my concern regarding a booking that was canceled despite successful payment. The funds were received, but the refund has not yet been processed. I require an immediate update on the status of my refund or the prompt issuance of the refund itself.
Transaction time/date: 2026-04-18T17:00:35Z
Payment reference: 6bcbba03-8357-4f0f-bc70-52f93d466672
Bad experience with booking.com
I've booked a car through Booking.com. The confirmation that I received, confirmed that I booked a car from Budget and that our pick up point was at 94th Street, Manhattan. We went there on time, but the pick up point was AVIS and they could not help us. We went at the nearest Budget office, where they informed us that the confirmation was wrong and that...
Read full reviewF rating from BBB Thousands are owed refunds DO NOT USE
We have been using Booking.com for many, many years. We are totaling exactly how much we have spent because we are considering litigation. So far, roughly I see $14, 676.17. We have direct e-mail communication that they would refund us $2036.29 if we provided an invoice for our stay. A stay we booked through them but somehow, we needed to provide an...
Ruined trip to Vegas
Did a package deal through booking.com and will see if I get my refund. When we got to Vegas the car I paid for was not available from Hertz and their customer service was really bad. They said my problem was with booking.com not them and I could wait a couple of hours for the car I paid for or take what they had. The hotel room was not Garden View it wa...
Read full reviewNever again, good bye
I am quitting booking.com after over 10 years and genius level 3, with at least 5-7 trips a year, if not more. It's as simple as this: this company takes no responsibility for an uninhabitable listing. They lift their hands, AI stonewall, and then claim policy is that unless the host agrees, you lose your money. I have been stranded with a baby. Over...
Read full reviewThey are complicit in these scams
To Whom It May Concern, I am submitting this complaint regarding a reservation booked through Booking.com for a property listed as “Indipendenza Boutique” in Bologna, Italy. In August 2025, I prepaid $524 for this reservation through Booking.com. Immediately after making the booking on August 15, I contacted the property through the Booking.com messaging...
Read full reviewAvoid Booking.com. They manage customer service only with AI agents.
Booking.com 's customer service line routs to an Ai agent that stonewalls customers from reaching a live agent. I needed help finishing a booking after the host accepted our booking request but the Ai agent could do nothing without a reservation number which I did not have yet. Booking.com is a joke. Complete inability to resolve simple questions. They lost...
Read full reviewNever use.
Booking.com has charged me for a booking I did not make. It is impossible to contact them. Their customer service line is a) almost impossible to find b) useless. They only have AI generated FAQ forms for complaints. AND the phone numbers they provide are not connected (Maybe they are for the U.S but here in Australia, 'this number is not connected'.
Recommendation: Never use
Well said. I have the same problem. Will never use booking.com again
Horrible
I booked a room in a neighboring town for my son's surgery. I arrived at the hotel. My room was reserved, and everything was great until I checked my bank account and found that I had been charged at another location of which I was not staying. I called that hotel and they said they can't do anything because I have to cancel through booking.com. The fee for...
Read full reviewFraudsters!!!
I paid $3316 a month in advanced, confirmed by the property and booking.com, on arrival at the property no reservation and certainly no large condo unit with large balcony/terrace as shown on booking.com. The property denied the listing and claimed booking.com hadn't paid them! Booking.com refused to provide a refund claiming it entirely the property...
Booking.com failed to handle multiple cancellations and refunds
I had an extremely frustrating experience with Booking.com. My original accommodation was cancelled just a few weeks before my holiday, through no fault of my own, forcing me to find an alternative at a higher cost. Booking.com assured me that they would cover the difference, and I accepted the new booking based on that promise. To make matters worse, the...
Read full reviewBooking collaborating with thiefs!
I made a reservation via by booking for 2 rooms with the Reservation number : 6479.252.870 On the date of the 26 July I had made a reservation for my soon Attila Nagy 2 room at the Hotel Km 0 Romanian beach hotel at Costinesti via by booking (4 person : 2 adult and 2 children) for 4 nights. On the date of the 29 July the (lady) owner of the hotel contacted...
Read full reviewBooking.com rental problem
I rented a car from booking. Booking number is 698894515. The car rental company overbooked for that and I just complained about the overbooking issue to booking. I have waited 3 hours for the car but booking cancelled and refunded my reservation “after I picked up the car” without asking me. Also at the rental date I paid 49.14€ for extra protection and it...
Read full reviewSerious privacy violation by hotel booked through Booking.com – No response from support
I’m writing this to report a serious issue that happened during my stay at Sapa Hills Hotel in Sapa, Vietnam, which I booked through Booking.com. My booking confirmation number is 6380561697, and I stayed from October 3rd to October 5th. The issue is that the hotel staff entered my room without permission, after I had already unpacked my things, and moved...
Read full reviewUtterly, utterly terrible on all fronts - even negligent and certainly deceitful
Wrong information, on Flights, Car Hire and Hotels. No human beings will answer the phone. Emails not responded to until 3 days later, by fools who ask for your accommodation code and details when you have booked ONLY a flight. And they ask for your email address when they’ve just sent you an email ! The car hire info is all wrong, they trick you into...
Read full review1716 Booking.com Complaints
Room reservation in Charleston WV
Overnight stay on Thursday June 18th. We were supposed to receive a disabled room but it was full of smoke and I couldn't stay there. We were given a different room that was "disabled" but it had a tub and I couldn't get into it because I had two knee replacements, so my husband had to help me. The toilet was screaming each time we used it; there were wires hanging out of the air conditioner, it was too close to the highway and there was highway noise all night long.
Desired outcome: Please refund; I would appreciate a response. The manager was Amber Wexler
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
Taxi
Would like to alert to a booking.com scam I just experienced.
We arrived from Australia to Santiago Chile where we were expecting a complimentary taxi as per emails sent from booking .com to my email 2 weeks previously. (? Part of the scam)
No taxi was there and supposed airport worker offered to ring booking .com and see where the taxi was. He put me onto his phone where a man told me they’d mixed the times up but would email me for another free trip. He then organised a taxi for us where we were driven to a dark street and scammed for thousands of dollars !
I’m sure this is happening commonly and should be warnings on the booking .com site not accept free taxi rides
Desired outcome: Phone response to discuss this+61 [protected]
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
Scam host / booking.com customer service
I have been trying for 6 weeks for Booking.com to take down a previous host listing at my property. The host Harrison Clayton of Assured Stays is no longer at my property 20 London Road Buxton SK17 9NX . I have sent all documents and evidence for this, had a zoom call to prove the property was the same. In all this time innocent people have been turning...
Read full complaintIs Booking.com Legit?
Booking.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Booking.com. The company provides a physical address, 29 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Booking.com has received 15 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Booking.com has claimed the domain name for booking.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Booking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Booking.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Booking.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Booking.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 1716 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Booking.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Booking.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Flights customer service
2/6/26 found internal Egypt flights on Skyscanner and booked through the Booking.com link. 3/6/26 money taken (cleared) from my credit card. To date, and despite trying to contact Booking.com through their messaging and AI phone service, I still havent received a confirmation number. (Yes, I have checked my junk email). Cannot get to speak to a person...
Read full complaintBooking.com accommodation reservation and customer service, Booking.com failed reservation and unacceptable customer service handling
I am filing this public complaint after weeks of unsuccessful communication with Booking.com regarding reservation [protected]. My issue is not only the failed reservation itself, but also the extremely poor handling of the case by Booking.com customer service. The original problem: - I had a confirmed and fully paid reservation through Booking.com. - Upon...
Read full complaintwaiting for refund for 2 months now!
Customer reference: [protected] Booking Reference 1451Q7 Dear All, It has now been two months since we first contacted you regarding our refund for booking reference 1451Q7 (Mauritius to Abu Dhabi), following the airline's cancellation of the flight. The airline provided you with the waiver code required to process our refund over two months ago, yet we...
Read full complaintFlight ticket
Dear Sir/Madam On June 6th I made a reservation on Booking.com flight+ Hotel from Los Angeles, California to Cairo Egypt. My Trip Number is 360-343-813-96. My flight scheduled for June 29, 2026 one stop to Cairo by British Airway. The return scheduled for July 14, 2026 as follow: Ticket number from Los Angeles to London 1252237767985 by British airway...
Read full complaintScam
I am the home owner of 8376 South 4800 West West Jordan Utah. My property is being used as a listing without my consent. I have spoken to Booking.com multiple times and they refuse to remove the posting. People are reserving these rooms on a non refundable reservation. Stay away from this home as it is a family home. THIS IS NOT A RENTAL...IT IS A SCAM AND BOOKING.COM IS ALLOWING IT.
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
Payment successful but booking not confirmed
I made a booking through Booking.com and completed the payment successfully via Google Pay. However, the booking was not confirmed, and it is not appearing under "My Trips" in my Booking.com account. Payment Details: Date & Time:10/06/2026 at 5:40 pm Amount:3827.66 GPay Transaction ID (UTR):616170249616 Property Name:HAMMOCKS HOSTEL MUMBAI. Kindly verify...
Read full complaintNo ability to speak to or email the company.
My son has recently been sent to prison and the police have retained his phone. He had booked an hotel in London on 30th August 2026 for one night. Without his phone we are unable to quote a booking or pin reference and the only online platform and AI bot mean we are refused the ability to use my power of attorney to resolve the matter.
[protected]@me.com
Desired outcome: For booking.com to contact me on07505 677719 [protected]@me.com
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
Escalation – charge without booking confirmation still unresolved
I am writing once again regarding an unresolved charge on my credit card that has now been outstanding for more than two months. As I have explained multiple times, on 24 April I attempted to make a reservation through your website. The first attempt was declined. I then tried to make another booking, but after entering my card details, the final page...
Formal complaint – fraudulent reservation – financial damage 250 EUR
Dear Booking.com Customer Relations / Legal Department, I am submitting a formal complaint regarding Booking.com’s handling of a fraudulent reservation on my property. Reservation number: [protected] On 12.05.2026, I immediately informed Booking.com that the reservation was fraudulent/fake and requested urgent cancellation so my calendar could be reopened...
Unauthorized credit card charge
I was charged for a hotel in Amsterdam back in 2024 and I've been trying to get booking.com to reverse the charge. They keep asking for a reservation # and name of hotel which of course I don't have since I never made the reservation. It's been over 6 months with emails to customer service and calling their customer service number which is also run by AI...
Read full complaintMy refund has not been processed yet after my flight was canceled.
Subject: Urgent Formal Complaint – Refund for Cancelled Flight Booking (Ref: M8JPGW) Dear Booking.com Customer Service, I am submitting a formal complaint regarding my cancelled flight booking made through your platform. Booking reference: M8JPGW Route: Kuwait International Airport (KWI) → King Abdulaziz International Airport, Jeddah (JED) Airline...
Scam / fake listing
The reservation was made Feb 4, 2026 for an overnight stay on Feb 14-15, 2026 They are forcing me to pay a Security deposit amounting to 1500Php week before the check-in period the Address in the booking was owned by another company but they were claiming its theirs, but I reached out with the real owner of the address and they confirmed that it belongs to...
Reservation at a perfect stay Avada house in Tennessee Mountains, Pigeon Forge.
We booked with Booking.com, against my better judgement. We had a big storm coming for all the Southern states, them included. We asked booking.com to change the date, they sent in the information to the owners of the property, I called back in 2 days after speaking with booking.com, they told me we got the modification. They lied we lost our money. We...
Read full complaintBooking.com refuses to act on proven fraud.
Complaint Details: On January 22, 2024, an unauthorized (fraudulent) transaction of HKD 13,847 was charged to my credit card, with the merchant clearly identified as Booking.com. I immediately took all necessary steps: Filed a formal report with the police. Reported the fraud to my bank, which has initiated a formal dispute process. Contacted...
Read full complaintBooking.com fails to fulfill its obligations, shows disrespect to customers, and does not pay promised compensation
I booked accommodation through Booking.com in Azerbaijan, in the city of Gakh (Qax, Ilisu), using my email address vlasovairina84.[protected]@gmail.com, booking number 6417268028, for the period from 3 to 8 November 2025, for five nights for eight adults. Upon arrival, the property owner refused to provide accommodation despite the valid and confirmed booking. I...
Read full complaintPartner account & payments
I am a hotel owner and an official Booking.com partner. Booking.com froze approximately $77,000 USD of my funds and suspended my partner account without providing any official evidence or verified customer complaints. Real reservations where guests actually stayed were labeled as chargebacks/fraud without a fair investigation. Customer support i...
Read full complaintDisaster with booking.com: three failed bookings and no accountability
Booking.com cancelled my confirmed Orlando villa twice and each “alternative” they proposed was pricier or cancelled again. Their own agent later recommended a third property $3,600 higher than the original, yet refused to cover the full difference, offering only a partial refund despite being their mistake. Over several calls I was bounced between agent...
Read full complaintYes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Booking.com complaints: history and resolution overview
Out of all reported cases, 125 complaints (7%) have been marked as resolved, while 1591 complaints (93%) remain unresolved. The most recent resolved complaint, Scam / fake listing, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Most discussed complaints
this is a scam!Recent comments about Booking.com company
Escalation – charge without booking confirmation still unresolved
Expedia
1419 reviews
Guest Reservations
55 reviews
GoToGate
528 reviews
Firebird Tours
14 reviews
eDreams
1848 reviews