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Booking.com Complaints & Reviews

Booking.com / unauthorized charges for hotel

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Harrison Chiger on Feb 13, 2019

My Name is Harrison Chiger my email is [email protected] I am currently residing in Rome Italy for the academic semester. Last week I was trying to book a hotel for the dates 3/4-3/6. I found a hotel and went through all the steps on the website to book it. I entered my credit card...

Booking.com / unauthorized credit card charges

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Uftade Muskara on Jan 22, 2019

I was using booking.com for some years and Itrusted them. However, I realized that this was a big mistake. For a booking at Convention Porte De Versailles Paris, I canceled my reservation timely (November 29, 2018) due to a change in my travel plans, it was an early cancellation and it wa...

Booking.com / your staff

No

I work at a hotel and you guys screw up a lot booking rooms we don't have giving people rooms they don't want . I wish you people would do things right. like when someone says 2 rooms 1 bed each you book 1 room with 2 bed get your shit together before the busy season. ive already had to...

Booking.com / hotel reservation cancellation

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I was charge in my credit card last October 20, 2018 in Mandarin plaza hotel in Cebu eventhough I cancelled the hotel reservation and did not Use it for checking it. I was informed upon booking online that the card is just use for reservation and I will not be charge. When I went to the...

Booking.com / departamentos pleno centro merced 562, santiago, 8320148

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Tara Hagarty on Jan 8, 2019

Hello, I booked this apartment in the middle of December, it was confirmed. I tried to email them three times, text once and call once, all with no answer. I then noticed I had a whatsapp message from them explaining how to register. I had never contacted them that way and don't know...

Booking.com / room alloted in j w marriot walnut groove munssorie india

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Shilpa Gupta on Jan 4, 2019

This is to inform u that when we made the booking we were given room with garden view. As we reached there we were given a room in 3rd floor which had no view. Upon request they gave us room in 4 th floor but this also didn't have garden view n the staff is saying there is no room with...

Booking.com / customer service

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Review WIMMER on Jan 3, 2019

Customer service at booking.com is terrible! The second time in my life i've needed booking.com to help fix a problem. (the first problem was 4 years ago when a shady hotel owner in chile insisted on collecting the government tax, which is not due by a non-chillenean guests = booking.com...

Booking.com / booking.com

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Majozy✊ on Dec 29, 2018

We booked with booking.com for a place in margate in dbn SA we drove from Jhb to Dbn only to find out no booking in SA booking was made in the UK we called as we were stranded with 2 small boy we were told sorry but no refund as the apartment owner instructions, If we didn't have cash with...

Booking.com / unexpected commission charge from booking.com

Fr
Francisco De La Rosa on Dec 27, 2018

RE: Booking number: 1290995238 PIN code: 8742, date: Dec 27, 2018 In your Booking.com message I received while making today an online reservation you sated: Booking.com does not charge for hotel bookings whatsoever. However, the Urdiñola Hotel charged me 104 Mexican pesos, telling that it i...

Booking.com / expressions klcc by rsq

Mo
Mohammad Farid on Dec 22, 2018

Booking 19/12/18 - 21/12/2018 Confirmation no = 1222041526 Arrived at 615pm to check in. Receptionist call owner but sound like have problem with my reservation. She told me to wait for staff RSQ come. Waiting for 15 minute at lobby with no action from owner. Try to get info owner RSQ...

Booking.com / credit card get charged on 2 incomplete transactions full refund required

Te
Teow on Dec 20, 2018

Hi sir/madam, We are going to have family trip to taiwan on 24/dec & book hotel rooms through www.booking.com. There are total 3 booking steps in booking.com web (1) your selection... (2) your details... (3) final step. When we did the booking, we faced some system error where the 1st...

Booking.com / pinewood motel

Ja
james pruett on Dec 14, 2018

1st ck in two hot in room so turned heat off, , , never came back on, , , no heat all night, told the in keeper she said do not touch heater leave it alone, , , I paid for heat to use as i please you had to leave at the temp not good, 2nd then she said stop going in and out ...my rm, , , ...

Booking.com / double charge

Le
Leticia Arredondo on Dec 13, 2018

I have used booking.com before with no problem, but yesterday I was booking a room for 3 nights in saltillo coahuila mexico, I had a choice wheter to pay at the hotel or pay now, I decided to pick "pay at the hotel". After I keyed in my credit card info, it gave me a message saying "credit card...

Booking.com / credit card details and problems in the booking.com platform

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Cristina Marques on Dec 9, 2018

Tried to book an hotel in Colombia for almost a whole afternoon and received constant messages from the the website that the operation was refused. Gave up entirely and did not even book the flight. Never received a confirmation email. A whole month later received a telephone call from...

Booking.com / charged double

An
Andrew Ssssssssss on Dec 7, 2018

Booking.com arranged for me to stay at Hotel Dandy in Faro Portugal and pay on arrival 40 Euro for two nights when i checked my bank statement they had also taken 60 Euro for the booking two days even before i arrived at the moment they are giving me a run around with every excuse not to...

Booking.com / central ring apartments budapest

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peternnnnnnnnnnnnnnnnnn on Dec 6, 2018

re booking confirmation 1194, 515, 639 Peter Overtn [email protected] we went to the address on the confirmation Baross Utca 45 and there is nothing there. A kind man in the shop next door called the number and was given an address for main reception. We took a taxi($10) to the...

Booking.com / request for refund

Ad
adina1010 on Dec 5, 2018

on the 03/12/18, I booked a apartment "Linton Apartments" it said non-refundable so I made sure to read thoroughly everything to make sure I was 100% sure with booking it. I read everything NOWHERE did I see it written how a "£300-500 CASH" deposit was expected for the night that I would be...

Booking.com / condition of room

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Denise Walker on Dec 4, 2018

The condition of the room did not look anything like the pics that were on the website. Old furniture, unfinished patching and painting inside the bathroom. Outside patio furniture was weathered. No flowers at all at the dining table, living room table, outside patio, inside the bedroom...

Booking.com / hotel booking done at hyatt miami via booking.com in november 2018

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Uthra Jairaman on Dec 3, 2018

I had a booking at Hyatt Place Miami Airport-West/Doral hotel for November 23 booked via booking.com. And when I reached the hotel at the middle of the night of 23rd along with my toddler and an infant and aged parents, I was informed by the person at Hyatt that my booking ha...

Booking.com / mismanaged booking

Ma
MattSchultz on Dec 1, 2018

We booked our stay at Pallazo Tomasi in Cortona, Italy through Booking.com on 9/15/18, more than 2 months prior to our anticipated stay on 11/17/18. I received a confirmation from Booking.com. We arrived at the hotel at 6:00 p.m. on 11/17/18 after driving 2 hours and were told that the...