Latest Reviews and Complaints
Car rental
I rented a car from Rentalcars.com (booking.com) and paid for that. The reservation was for 11 pm on September 30, 2025 in the Barcelona Airport. My plane was late and the office was closed after we arrived. We waited all night to rent the car as early as possible. They opened at 8 am. The person in charge told us that our reservation had been canceled...
Read full complaintUtterly, utterly terrible on all fronts - even negligent and certainly deceitful
Wrong information, on Flights, Car Hire and Hotels. No human beings will answer the phone. Emails not responded to until 3 days later, by fools who ask for your accommodation code and details when you have booked ONLY a flight. And they ask for your email address when they’ve just sent you an email ! The car hire info is all wrong, they trick you into...
Read full review42 Booking.com Reviews
Booking.com’s earns a 1.3-star rating from 42 reviews and 1695 complaints, showing that the majority of travelers are dissatisfied with accommodation bookings.
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No support from booking.com
Despite being reassured that my complaint was significant and we were entitled to a refund, Booking.com told us that without the property taking responsibility, we had no protection what so ever. See complaint below 22nd September 2025 Dear Customer Service Re: Booking Reference [protected] Pin 7101: Regis Condo, Via Stalloreggie 25, 53100, Siena Italy...
Read full reviewNonexistent customer service
I have been a www.booking.com user for nearly 15 years. I have made more than 100 bookings through this website and have become a Genius 3 which is the highest level a user can achieve. I find the website well structured and easy to use. But the Customer Service is literally useless. Whenever a problem with my bookings comes to surface, all of my attempt...
Read full reviewBooking.com is despeakeble a big big scam
In the past I used this site a lot but now this site is untrustworthy at all, first I put my reservation dates right but without noticing it was changed I did not notice this till was tool late ad it was paid in advance, second I react when I saw this and try to changed it back in the policy says that you have right to change it once at no cost, when I send...
Read full reviewZero stars - terrible customer service when you need help most
Review: Booking.com has excellent search functionality, but their customer service is absolutely catastrophic when problems arise. They consistently blame customers and fail to honor their own promises. What happened: I had a confirmed Hilton Geneva reservation. Upon arrival at 1:30 PM, the hotel informed me my booking was cancelled days earlier without...
Booking.com are a disgrace
Took my money, confirmed my booking, then I turned up to the hotel in Sri Lanka but there is no booking for the room. Then when I was stranded as their customer service email system ignored me, noting there was no phone or chat support. Now Im $1067 out of pocket. Do not use them , they are a disgrace, use Agoda instead who are reliable and have phone and chat support for emergencies.
Custom service just doesn’t reply on the critical issue
I’m a very active customer. Have 4-5 booking a month and unfortunately, 2 booking has some critical issues. First one I was charged and the host said they never received and money and cancel my booking , second I was asked credit card information by my host. Both issues were escalated to booking.com , said someone will be in tough and nothing after multiple...
Lazna recenzija
**Booking.com allows fake reviews!** Guest **Mladen Milic** (reservation no. 5080478945), who never stayed at my property, left a score of 1 even though he canceled the reservation himself. I have sent multiple complaints, but Booking ignores partners and does not remove fake reviews. Because of this, I suffered damages and lost trust in their platform. I do not recommend cooperating with them until this issue is resolved.
Booking.com charged me for a cancelled reservation – no refund, no transparency
Booking.com charged my credit card for a reservation that I had cancelled in advance. I never stayed at the property, nor did I authorize any other booking. Customer support claimed the charge was linked to a “different confirmed booking” but refused to provide any details (property name, dates, confirmation number), citing GDPR — even though it was on my...
Read full review and 1 commentThe refund and cancellation conditions are a fraud despite paying double.
I am very disappointed with the way my booking has been handled. I paid more than double the base fare by choosing the flexible ticket option and travel insurance, expecting some level of protection in case of cancellation. However, I was informed that I will not receive any refund and that the flexible fare only allows date changes, not cancellations. They...
No customer service.
I was booked to go to the UK for 12 days to see my ailing mother, and the day of travel I was struck down with food poising ! Even though my wife called and spoke to two people at British airways, they did not alert the departure gate of my predicament ! Due to their lack of communication within the organization, I was deemed a "No Show " When trying to...
Read full reviewBooking.com is a scammer
I will never again use scammer booking.com. My flight ended up costing double what I paid because booking.com didn't warn me that if one leg of a multi-leg flight was cancelled by the operator, booking.com wouldn't reroute the flight. Although I bought the whole flight with it on one ticket, they said it was totally my problem. Last minute booking cost a...
Read full reviewBooking.com is a fraud
Terrible Experience – Unauthorized Cancellation, No Support from Booking.com I had a confirmed booking (ID: [protected]) at Hotel Munich City in Germany for 17–19 April 2025, made through Booking.com. A day before my trip, I contacted their Twitter support to confirm check-in time. Shortly after, my reservation was cancelled without my knowledge or...
Read full reviewEndless email loop, can't cancel reservation
I sent over six emails to cancel a reservation. I I was asked for the same information at least 4 times and each time I have provided it. I also explained that I never received the confirmation email to be able to cancel the reservation yet I am repeatedly told to cancel via the confirmation email. Do not do business with these people! They do not allow cancellations, no matter what they advertise!
Read full reviewExtremely disappointed
I am extremely disappointed with our (incl. Thozama Mxenge) experience at this accommodation. The listing was misleading, as it failed to disclose that the property is a student accommodation. On the way to the unit, the building itself was in terrible condition—dirty white walls, loud students, and balconies cluttered with hanging clothing and even...
Never buy and book in this website
I reach out regarding a refund issue for my canceled flight bookings. Despite multiple follow-ups, they have not received the refund after 2 month.
Customer reference: 40-[protected]
It has been over two months since the airline confirmed the refund was sent to Booking.com, yet I still have not received my money. I have reached out multiple times (at least 15) and was assured each time that the refund was forthcoming. LITERALLY, NOBODY tells me where my money is! I tried and contacted every BOOKING department.
Airline made payment to Booking on September 13. I have been trying to get my money from them more than 2month.
They said on November 14, I wıll receive in 72 hour and also it did not happen.
Be careful with your money on this website!
Frustrating experience with booking.com - seeking legal advice
I am compelled to share my extremely disappointing experience with Booking.com regarding my booking reference 40-*******8. This situation has not only caused me significant stress but has also led to substantial financial losses.
Denial of Boarding:
On 24 June 2024, I was denied boarding at London Heathrow Airport due to the absence of a valid ESTA. I was instructed by the airline to contact the agent through whom I booked my ticket for further assistance.
Inadequate Customer Service:
During my initial call to Booking.com on the same day, I spoke with an agent named ***. To my dismay, I was not informed that my entire journey was canceled due to the "no-show" status marked by the airline. Instead, I was misled into thinking I could still catch my connecting flights.
I made multiple attempts to clarify the situation and initiate a refund for my unused tickets on 25th June, and also raised my complain for refund both via calls and a complain made on 15th July but customer service agents, consistently failed to provide accurate information or resolve my issues. The lack of support was both frustrating and exhausting. The complaint made on 15th July was never responded.
Failed Refund Process:
Despite my persistent efforts, it wasn't until 26 September 2024 that I was told my refund request was acknowledged. However, I received only a partial refund of GBP 386.22 on 02 October 2024. I incurred additional expenses exceeding GBP 2000 due to alternative travel arrangements that I had to make as a direct result of Booking.com’s mishandling of my case.
Inadequate Response from Customer Service:
I recently received a response from a senior customer service representative, stating that no enquiry on my delayed refund and no response on the compliant made on 15th July and directly addressed that no full refund is possible and that I should be satisfied with the minimal refund provided. This is unacceptable considering the distress and financial burden I have endured due to their incompetence.
Seeking Legal Advice
Given the circumstances, I am now seeking legal advice regarding my rights as a consumer and the appropriate steps to take to recover my losses. I strongly advise anyone considering booking through Booking.com to think twice, as their customer service has proven to be inadequate, and they appear unwilling to take responsibility for the issues that arise.
I hope my experience serves as a warning to others and encourages Booking.com to improve their customer service practices and resolve complaints in a timely and fair manner.
Recommendation: Never ever book the booking.com. WORST CUSTOMER SERVICE ever . You loose your money
Brand new flat in Notting Hill.
Booked accommodation in London. Paid 1 month prior to check-in. Received no code for keylock. Contacted both accommodation company and Booking.com up until day of check-in for details. On morning of check-in, booked alternative accommodation through Booking.com again, because we did not want to arrive in London with no accommodation. Brand new flat in Notting Hill has been sent emails to cancel the original booking, so that it will trigger a full refund to me. They have not replied, yet Booking.com will still take bookings for that property. Is that ethical?
Recommendation: Be very careful of booking accommodation when their service is not very good.
Never ever booking there
They offered a low quality motel as an hotel. Hotel O Markham IL near Harvey/Tinley Park, should not be on business. When arrived, unsafe area ambience was evident. As soon as I went out of my car, people asked me for money, panhandlers are in property. Before me on the check in a prostitute was checking in a room for a couple of hours. When I enter the...
Read full reviewAwful do not use booking.com
I recently had an awful experience with both Booking.com and the accommodation they listed, Haven of Trees. Upon arriving, we were met with an absolute nightmare: the shower was covered in sewage, there were no towels, the entire place was filthy, and the room smelled terrible. It was completely uninhabitable, so we had no choice but to leave and find another place to stay at the last minute.We contacted Booking.com immediately, seeking support and a refund. The initial response was frustratingly dismissive. They claimed to have spoken with the owners of the accommodation, who supposedly refused a refund. However, after pressing further, they admitted that they hadn't actually managed to contact the owners because all calls went straight to voicemail. Despite this, Booking.com still decided against processing our refund because we had booked a "non-refundable" rate.It's incredibly disappointing that Booking.com doesn’t take responsibility for the quality of the accommodations they list. We paid for a place to stay and instead got a health hazard. The fact that Booking.com wouldn’t refund us despite the situation being completely out of our control makes them unreliable and untrustworthy.Over the course of 10 days, I spoke with three different customer service representatives, sent multiple messages through their chat system, and provided photo evidence of the disgusting conditions. Their final response? A £21 voucher as "compensation" for an accommodation that cost £167 and left us scrambling to book another place at £330. There was no meaningful compensation for the stress and financial burden they caused us.This experience was beyond disappointing. I will not be using Booking.com again, and I urge others to think twice before booking through them. The lack of accountability and poor customer service is simply unacceptable.
Recommendation: Do not use
Not loose out!
ONLY put 5 so it would be read. I used booking.com a few times and had no issues, however... Last month for me and my husbands anniversary we booked a place for a few nights. While out to dinner on our first night we received a phone call from a different hotel asking us when we would be arriving. I had never even heard of and never received any confirmation emails about. I received multiple reminders about the hotel we did book but not ONE about this other hotel we supposedly booked the same weekend as the other. We ended up paying $200 for the first night at the place we were not even staying at... needless to say I was very frustrated and when I called booking.com they would not do anything about it. They said on there end that they sent a confirmation email. We looked on both my husband and my email history & spam up till the day that I supposedly booked the other hotel and there was NO email confirmation about it nor were their any reminders like for the hotel I actually did book. Not use this site you will loose time and money you work hard for!
1695 Booking.com Complaints
Non existent apartmant
The live us all day out with luggage and in 17:00 pm they send mesagge that previous gast demolish apartment and thay must cancel our reservation the booking still not have any answer and me my wife and child need to find new accommodation theat was very stressful and no sign of booking to solve this problem and I within theat I will never yousing Booking again
Read full complaintUnrightful payment deduction with no reimbursement
Booking is becoming a ripoff and they don’t respond and it becomes very very expensive to reach out to solve a problem. I booked tickets through them. They have deducted the payment to order has been canceled and it’s been three months. I’m trying to retrieve the money and it’s almost hopeless case lots of complaints because we don’t have a booking number...
Read full complaintUnacceptable accomodation
I am writing to follow up on my previous email regarding a serious issue with my recent booking in London (Confirmation number: 4524585616, PIN: 7035). Despite providing a detailed description of the problems encountered, along with supporting photos, I have not yet received a response. To reiterate, the property was in unacceptable condition: it wa...
Is Booking.com Legit?
Booking.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Booking.com. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Booking.com has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Booking.com has claimed the domain name for booking.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Booking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Booking.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Booking.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Booking.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 1695 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Booking.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Booking.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unauthorized charge
Booked a room on Aug 20 for Aug 23. Stated I had till the 22nd to cancel, which I did. They did not honor this and charged my card with no reimbursement. I called several times and was told I had to call the hotel myself. I did this and was told Booking.com could only cancel. Continue calls that day only to get an AI answer. The cancellation was made early...
Refund for xiamen airlines ticket
Description of Events: On February 2, 2024, I purchased a service from the merchant. On April 7, 2024, I requested a date change, and on April 10, 2024, the merchant charged me for the change to a ticket scheduled for April 17. I later canceled this transaction and purchased another ticket. On May 1, 2024, the merchant processed a partial refund of...
Read full complaintHotel booking
Company: Booking.com Booking ID: 5183498468 Stay: July 15–16 I prepaid a hotel. On arrival, the owner said it was full. No options available, I had to sleep on the airport floor. The owner told me to cancel for refund, then kept the money. I contacted Booking immediately. They admitted the hotel ignores them but refuse to refund me. Their stance: if the...
Read full complaintWrong name on ticket, no help to fix it
I have used Booking.com previously but I will never do it again. Here's why: My daughter is moving from Vancouver to Montreal at the end of August for school. I booked several airline tickets to Montreal (for me, my husband, and my daughter) through Booking.com — and they accidentally put the wrong name on my daughter's ticket [redacted]... "A simple...
Read full complaintLast minute booking.com cancellation in Rome, Italy
After nearly 19 hours of travel from Canada, we arrived in Rome only to find ourselves completely stranded. Despite having a confirmed booking, we received no check-in instructions from the property owner and were unable to reach them through multiple calls and text messages. At no point prior to arrival were we contacted with entry or key handover...
Read full complaintBooking a hotel room
I spoke yesterday to your fraud department alerting them to a potential fraud. It concerns a hotel booking I made - I thought with Village Hotels direct, but the site turned out to be confirmations@hotelvalues.com and Village hotels subsequently told me they believe it is a part of or associated with the booking.com group As background, I went on what I...
Read full complaint and 1 commentFake property booking through booking.com!
I have booked a private sea view vilaa in einbay compound located in ain sokhna - egypt and it was non refundable and tried to contact the property several times always mobile closed and offcourse I went directly day before checkin date to confirm with booking.com as they should be the trusted place where I booked through it!, they told me that they are...
To stop false advertisement
626 Kent Street SE, Atlanta, GA via booking.com While Sean might have been accommodating to a point, the house was not. There was no on-site parking per se, there was only on street parking. The on-street parking was only on one side of the street as if you parked on the other side of the street, no one would be able to drive down the road as the road wa...
Read full complaintReserved room
I reserved a room at the Saintlo Ottawa Jail Hostel on February 8 and 9th through your online booking site. When I was scrolling through the different room options your website showed a cartoon picture of a double-bed for $61 plus tax. I went to all the actual pictures of the hostel showing the inside and outside of the hostel. One particular shot showed a...
Read full complaintFree airport taxi transfer to hotel promotion
The current free airport transfer promotion for accommodation booked on Booking.com is also very hit or miss. I recently booked accommodation for a four week stay in Pattaya, Thailand that featured this offer. I read the the Booking.com T and Cs, and they specify nearest airport without mentioning the arrangements for particular cities. It was only after...
Customer service
Subject: Formal Complaint Regarding Discriminatory and Unsafe Accommodation at Athens Relax G1 Dear Booking.com, I am writing to formally lodge a complaint regarding my recent booking at Athens Relax G1, which I have previously reported to you. I am deeply disappointed and distressed by the circumstances I encountered during my stay and the lack of action...
Couldn’t fly on 22.11.2024 from Gatwick Airport, London, due to security reasons.
Dear Sir/ Madam, I had the following experience with Booking.com . From 22nd November 2025, I have been contacting Booking.com to request a refund or voucher for my flight booking (Flight Number TK1998) from Gatwick Airport to Istanbul Airport on November 22, 2024. The booking reference number is [protected]. Customer reference number is 40-[protected]...
Read full complaintRefund
I book with booking.com for a stay at Extended Stay American in Fremont Calif. The hotel was supposed to be a non-smoking hotel. Once I checked in and went to my building. The smoke was so strong it gave me an instant headache. I immediately went back to the front desk and asked for another room. Unfortunately, they could not accommodate me, and refund my...
Read full complaintRefund for a cancelation
Delores Shelton booked a room at Holiday Inn Express Hotel & Suites Auburn AL on May 8, 2024. Delores canceled the booking with the hotel Last week. The person at the hotel desk told her she had to contact Booking.com to
get a refund. To this instant she has been unable to reach them by phone or email.
Please respond.
Harvey Shelton. Deloress's husband
Claimed loss: $190.97
Desired outcome: a refund>
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
23 Cherrywood Drive
01 08 2024 Dear Sirs Confirmation Number [protected] This is a complaint about my aborted stay at 23 Cherrywood Drive Drogheda 26th July 2024. When we arrived at the premises the code we were given was incorrect and we had to contact the owner who gave us a different code allowing us access to the property. He indicated that he would come round and see u...
Read full complaintThe property
Booked a hotel for 3 nights couldn’t get full address from them till I nearly arrived key was in box outside not problem said own shower no shower it was shared with other people’s belongings in it was a flat where 3 rooms were rented out no kitchen to get drinking water room no fire alarms no fire exit small wardrobe in front of window tea tray 3 teabag...
Hotel booking was not allowed to stay manager told me there was no booking under my name
I booked on Sunday 1 night at the Astor hotel queensbourgh terrace W23SY ref [protected] I arrived approx midday to put 3 heavy suitcases in the hold. When I arrived I was asked for my boking ref, It had not shown on my emails but I had a ref number Astor hotels would not let me stay or leave my bags, " other staff members came and sat down staring at me...
Read full complaint and 1 commentYes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Overview of Booking.com complaint handling
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