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Booking.com charged my credit card for a reservation that I had cancelled in advance. I never stayed at the property, nor did I authorize any other booking.
Customer support claimed the charge was linked to a “different confirmed booking” but refused to provide any details (property name, dates, confirmation number), citing GDPR — even though it was on my own card.
I never made any other reservation. They closed my case without proof or clarification.
I have submitted a dispute with my bank and initiated a chargeback.
⚠️ Buyer beware. Booking.com lacks transparency and accountability. No support, no refund, no responsibility.
Recommendation: definately is not recommended
Similar experience standing in foyer of accommodation told it was cancelled had to look for another hotel and never received a refund should be called booking.scam