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CB Travel Agencies and Tour Operators Booking.com Booking.com charged me for a cancelled reservation – no refund, no transparency
Booking.com

Booking.com review: Booking.com charged me for a cancelled reservation – no refund, no transparency

H
Author of the review
9:01 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Booking.com charged my credit card for a reservation that I had cancelled in advance. I never stayed at the property, nor did I authorize any other booking.

Customer support claimed the charge was linked to a “different confirmed booking” but refused to provide any details (property name, dates, confirmation number), citing GDPR — even though it was on my own card.

I never made any other reservation. They closed my case without proof or clarification.

I have submitted a dispute with my bank and initiated a chargeback.

⚠️ Buyer beware. Booking.com lacks transparency and accountability. No support, no refund, no responsibility.

Recommendation: definately is not recommended

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    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 14, 2025
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed complaints

this is a scam!
3
(opinions to this review)
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 The property
1
(opinions to this review)
 Hotel booking was not allowed to stay manager told me there was no booking under my name
1
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 1799624761523491395
1
(opinions to this review)
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