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CB Travel Agencies and Tour Operators Booking.com Unauthorized charge
Booking.com

Booking.com review: Unauthorized charge

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1:27 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Booked a room on Aug 20 for Aug 23. Stated I had till the 22nd to cancel, which I did. They did not honor this and charged my card with no reimbursement. I called several times and was told I had to call the hotel myself. I did this and was told Booking.com could only cancel. Continue calls that day only to get an AI answer. The cancellation was made early August 22 with a verbal and written notice. I have filed a complaint with Booking.com, with no response.

Claimed loss: 132.00

Desired outcome: I would like to be reimbursed.

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  3. Booking.com emails
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    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 16, 2025
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Booking.com Category
Booking.com is ranked 1 among 60 companies in the Travel Agencies and Tour Operators category
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