Booking.com review: Fake property booking through booking.com!

I have booked a private sea view vilaa in einbay compound located in ain sokhna - egypt and it was non refundable and tried to contact the property several times always mobile closed and offcourse I went directly day before checkin date to confirm with booking.com as they should be the trusted place where I booked through it!, they told me that they are unable to reach the property however I should normally go to the location and if they faced any issue with me will solve it immediately and don’t worry, we went to the compound and there was no booking instructions and no villa at all with the booked description and they told me that its a scam (fake), I contacted booking call center team 10 times! And every time they told me to wait 30 min to try contacting the property and no reply! Also their promise changed & told me to wait till checkin time so they can immediately solve my issue - after the checkin they told me they can only rebook with maximum over price $28! However at the begining they told me through their recorded calls and I have mine as well that they will book a villa with same discription and location for me immediately to solve my issue!- after the 12th complaint and staying outside the compound gate 7 hours! I told them to escalate the matter and that I will raise all the recorded calls through social media and they told me to book any place and they will pay back the differnece to me capped $350, but to provide them with receipt, and I replied back that it will be from broker not hotel or online website ad their is no immediatelly availabilty and they confirmed with me thaf they will accept it but to be with same checkin and check out dates! Now surprisely they changed their promise and refuse to refund me the paid money as its invalid receipt! - really its the worest booking experience I have ever had don’t book ever from booking.com!

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