Booking.com

We booked a hotel stay in Santorini, Greece back in September 9, 2023, and we thought we booked with free cancellation before Sept 27, two weeks before check-in. Two days later we cancelled the reservation, but we found out that the confirmation was non refundable. We lost over US $1334. We contacted Booking.com customer service and it was not help at all. We think the website was cliched or not reliable and what the result from their website.

We attached the screenshot file that was similar when we booked the rooms.

Now we don't recommend anyone to book any travels through Booking.com and you can check other website like, Expedia, Kayak or direct from the hotels since the price at Booking.com was not cheaper than other sites mentioned. Other website might be easier to deal with customer service.

host beware. don't use booking. They straight up lie and don't care. they tell you to setup direct deposit then there is no direct deposit. you have to accept cash at booking which it doesn't tell you that on the site. who can be at your house every check in. like everywhere now.

government that condones bad behavior. criminals know this rent your house destroy it then leave. thanks book.com The people at booking.com no clue total different stories but all agreed that this is scam. they didn't agree because the website should be shut down until fixed. The call desk didn't even try to fix they just agree its a scam. first time for everything.

Hello, I booked at this apartment on booking.com for 30 September 2023 upon arrival the place had no electricity and the pictures of the place where totally different place was smelling everything was very dirty could not sleep phoned host no answer and phoned bookin.com they took complaint upto now when I phone them for my refund they tell me host has not come back to them I want my refund as we ended up looking for another place to sleep which was now very expensive. I have realised everyone who has booked there has never slept in that place the advertised property is not the one physical and the property is disgusting I feel booking.com is letting this host get away with fraud/scam as they still let people book under that host have a look at the reviews

Booking Ref: [protected] pin 5136 guest Shamiso Muwande mobile [protected]

Property address is

For my return to London from NY I received an email from Booking.Com

Booking.com sent me an email last minute stating they were unable to process payment directly to the airline for my luggage which meant I had to pay additional buggage fee to the airline in turn booking.com would refund me. It’s been over 2 months and I haven’t received my refund. I’ve called booking.com several times, raised a dispute form on the company website and still nothing resolved nor have I received any status on the dispute resolution form I completed.

Boooked flight ticket for Madurai to HYDERABAD Indigo flight departing at 3PM

today(28/10/23) at about 21:20. Paid through SBI credit card. .

But till now , i have not received the confirmation mail. Please help me. I could not find the MY BOOKED TICKETS option in your site.Please attend to this immediately.

my mail id is [protected]@gmail.com and mobile is +91 [protected]

I showed up at Glasgow airport Europcar to pick up my rental car on Sept 8th.

The agent requested an additional 500 GBP in extra insurance even though I had purchased additional 3rd party insurance and I had an additional $85,000 coverage on my ins card. The agent stated I needed 100,000 GBP of coverage.

I immediately cancelled and went to the next car rental agency.

Europcar said that Booking.com had my money and they could not return it.

Booking.com have made all kinds of excuses so as not to refund me my money

I booked flight from Durban South Africa to Lima Peru

Passenger: Sartorius Kurt Mr

Booking ref: WJGKFK

Ticket number: 118 [protected] - 82

FOID: PP111111

I have been trying to change return date from Dec 5 to Dec 8 but Customer Service in UK insists I must go to airline company who issued ticket

Issuing office:

TAAG CONTACT CENTER ANGOLA, LUANDA

Telephone: +[protected]

Date: 19Jun2023

I live in south africa and cannot contact a local Booking.com customer call center in South africa. My daughter has spent an hour on the phone with UK customer services

I clearly paid GBP 112 for flexible ticket option, why cant I manage booking online?

Hi Good evening,

My name is Rene Llanto I had reservation for 2 person at the Crown Plaza Auckland, an IHG Hotel from October 21 to October 23 when I booked online tru booking.com I didn't receive any deduction in my account I was thinking there is something wrong in my account. We decided not to for check in for the past 2 days there is no payment has been made. Today October 23 I was surprised I received a SMS amounting of NZD 505.47 deducted in my account I called right away the Crown Plaza Hotel but the guy from the reception told me that Booking.com didn't pay the Hotel.

I would like to ask help if possible, to get a refund or I will use the payment for check in instead. I tried to called several times the customer service but no one is picking up my calls.

Please help me to settle this matters.

U can reach me in email at [protected]@yahoo.co.nz / +[protected]

Thanks a lot

It seems that I am the last victim of lisapartment98.

I booked an apartment on booking.com on the 19th of october. The owner asked me to confirm reservation via Telegram @lisapartment98. She sent me a link to pay on booking.com payment platform (I have the screenshots). I proceeded to the paymen, she sent me another message to inform me that the payment was "HOLD" and that her bank needed a screenshot of my credit card (I blured information).

Once I have proceeded to the payment, I tried to contact her but I have no reply...This morning I can see on my bank account that my payment was sent to Cyprus...

I have called booking.com costumer service but thay asked me the reservation number that I never received...just crazy...they confirmed that I have no reservation.

So far as I can see,(previous posts) BOOKING.COM was perfectly aware that lisapartments98 was a scam and they did absolutely nothing. Just a shame..

At the end I lost 1023 euros.