Booking.com

Its very unfortunate that I have to write this review on Booking.com.Ive used the website multiple times to book places to stay for vacations, however, this is my last time using them. I booked a hotel for a 4-day Memphis vacation. I decided to cancel the two rooms I booked because I found another hotel that had a better deal/location. I canceled well within the free cancellation period. I thought everything was good to go. NOPE! Once the check-in date came first I was charged for both rooms, was refunded, then charged for one of the rooms. I went back and forth between calling and emailing both the hotel and Booking.com. NO ONE WANTED TO TAKE RESPONSIBILITY! Booking.com lied after their little investigation and said the hotel never charged me. Then they said that the amount charged was just a hold.The transaction was pending and then cleared! How it that a hold? Anyway I ended up resolving it with the hotels help (THEY ended up calling booking.com to get it sorted out). I guess Booking.com cares more about keeping their business with the hotels than their own customers. Booking.com really needs to work on their communication between their website and the hotel. I did exactly what was instructed in order to avoid getting charged, but ended up getting charged anyway due to poor communication and service from Booking.com. *** learned! What an unnecessary headache and frustration after a great vacation. I will not be using them again. For others, call the hotel to make sure Booking.com did what they were supposed to! Cause they sure wont.

Booking has gone downhill. I've used the service for years but this latest experience has ended that. I booked "Dream Luxury" in downtown *** for the Memorial Day weekend. It turns out, the apartment is in a building that does not allow AirBnB type rentals. We literally had to sneak in. Here are the instructions we received (as we were driving to ***):Please Do not mention AIRBNB to anyone in the building do to a private property , because im under corporate lease if they find out there will be a $199 fee for your background check because the required me to do that , and you will be responsible for it .Please be aware this is not a Hotel its a Resident living , any confusion that you have please contact me directly xxxxxxxxxxx do not go to the leasing office . My policies is very strictly . If something happen due to a guest going to the leasing office for instructions , you will not have any refund !Check in instructions ***if you have any questions please come directly to me***Parking is not free. Due to Downtown location there is slim to no free parking. Drive to ***. Parking Garage, Guest parking is from floor1-7 Please park in the 6th floor near the elevator, and you will see a big gate open , in the left side before the gate you will see fire extinguisher box, open it you will find the the key fob inside, if there is no gate open to enter please take the elevator you see in the garage to 1st floor down, make a the left and right to the leasing office, scan it to the door to open, entered take the elevator is on the left down to 5th floor . Make a right and walk down until you see unit is 507. The door key under the floor mat in front of the door .Please do not answer any questions for anyone in the apartment *** Leave your luggage in the car , and pick up after check in***Please contact me directly @ xxxxxxxxxxx if you have any question or concerns. Booking still allows this listing.

The staff interactions were pleasant. We did not stay here because the rooms were overbooked. We used booking.com to reserve one room as we were driving , as coming into town. We arrived (WE WERE THERE IN PERSON) and the staff though apologetic and nice reported they did not have a room for us. She reported she had to cancel the reservation. Key word I heard was HAD. TURNS OUT THEY DID NOT INFORM BOOKING.COM. We did not call booking.com about this, but right away through booking.com reserved at a different hotel in ***. *** did not charge us for the room BUT BOOKING.COM did. Concerns and WHAT TO DO IS BELOW:Weary traveler if a hotel is reserved through a middleman/agent like booking.com and especially if the hotel overbooked and THEY cancel your reservation do this:1. ask why room not available 2. get name of person at hotel you are communicating with 3. CALL BOOKING AGENT (middleman) RIGHT THEN AND THERE AND PLACE STAFF ON PHONE. INFORM (in this case booking.com) booking agent you are there and room not available so this reservation needs cancelled. Make sure they know you are there, not a no show, and hotel had to cancel not you.4. Get the booking.com agent name.5. Then go immediately to the site (in my case a downloaded app for booking.com) AND send a message to customer service , with all details of what transpired. This is so names and interactions and times are in Writing. 6. The next morning check the site (in this case booking.com) make sure this reservation shows it WAS CANCELLED. If not reflected cancelled ie reservation still open THEN CALL, call customer service right away, CONTACT THEM BEFORE THE CHECK OUT TIME WOULD HAVE BEEN.Then hopefully you will not be charged by booking.com.

My family had a reservation for a bed and breakfast and unfortunately we had to cancel our trip due to a sudden back problem which made it almost impossible for my husband to walk. The bed and breakfast would only allow cancellations within 30 days. We were 29 days out when we tried to cancel. Our reservation was via Booking.com. We reached out to them, explaining our situation and they were able to get us a full refund within 30 minutes! We were amazed! Will definitely continue to use their services.

During our trip to Egypt. I booked two nights with my wife and children from January 13th to January 15th, 2022, in Alexandria, Egypt. @ ***. Then we could not stay in the apartment for more than an hour and left the place immediately to another hotel and the place is not related to the Four Seasons standard at all or even a sole star hotel and it was dangerous to stay there especially during the COVID pandemic. I contacted Booking.com and they refused to refund or provide any assistance. The issues were as shown below:1- The master bathroom is not working and is locked. 2- A very foul smell emanating from the apartment, because of problems with the sewers and the lack of cleanliness in the place. 3- The dining chairs are bad and damaged. 4- The glass window of the middle room is not tight and freezing air leaks from the balcony, which makes it impossible to sleep in the room. 4- Sheets and covers were not washed from the previous person, and there was a hair over the pillows. 5- The bed linen is not clean. 6- The main air conditioning in the entrance is not working. 7- Painting the walls under finishing, sound like they tried to fix the wall but not finished 8- the bathroom doors, do not close and are damaged. 9- The bathroom is not clean and smells bad. 11- The lighting is bad and there are many bulbs that do not work 10- We did not use the kitchen or the beds. Not a pleasant experience for us and we do not want to repeat it and do not recommend it to anyone in the future

I used bdc many times. It was always difficult to get cs on the phone. I was genius 3 level. It means nothing to them. They confirmed a stay for me but the hotel was fully booked. It took 8 international calls to get someone. One cs rep wouldn't allow me to speak with a supervisor. I was told they would reimburse me for the mistake. I booked another place .what a hassle that was as I was already on my trip. Then bdc offered me 20.00. I told them to keep it and I deleted me account. Way too many problems with this company. The ceo is American. He should run his company with guests in mind. It's a travel company.

We travelled to Madrid for holiday and made a reservation at Hostal El Pilar for four nights. The accommodation was prepaid and the terms non-changeable and non-refundable.

However, departing from Cape Town in South Africa, our airline experienced technical problems and cancelled our flight for that day. We immediately advised the accommodation and they reverted, confirming to hold the reservation until 17 September 2023, referring us to the terms and conditions, which we were well aware of. Upon arriving at the accommodation the following day 17:00, we were advised that at 12:00 that day we were classified as a no-show and that the reservation had been cancelled. I.e. 24hours.

Firstly, in an industry where flight cancellations and delays are quite common, one would expect Booking.com and their partners to have accommodating policies in place for such events. Therefore, I was quite surprised that Booking.com subscribes to the policy of the partner that, despite delays/cancellations beyond the travellers' experiences supports the policy of not extending the no-show period for valid reasons. What makes it even more surprising that all this communication was via the Booking.com app. Hence, they have full insight into how the events unfolded.

Secondly, subsequently reading the reviews of the accommodation in more depth, it soon became evident that this was a common occurrence at the Hostal. Both partners happy, double revenue in respect of accommodation and booking fees, whilst the traveller's circumstances are completely ignored.

Their argument that the airline is at fault does not sit with me either. The airline did accommodate us in a hotel and they did fly us out of Cape Town as early as possible the following day, re-routing us via Lisbon to get us to Madrid as soon as possible. Despite all, we were in Madrid at the Hostal 29 hours later.

You be the judge who is at fault. In my opinion, Booking.com, as I have made my reservation on their platform.

I recently made several booking through Booking.com, having supported them for a while now and having obtained a loyalty status that allegedly allows for discounted rates. I recently booked a trip to Turkey and used Booking.com for accommodation and airport transfers. There was a mixup on my airport transfer, because of a system design issue and I was charged for the service, but couldn't use it and it cost be almost 4 times the fee to rectify the issue at the last minute. Customer care was terrible and unhelpful. I had trouble booking the hotel as well and had to book it twice, with one booking being cancelled. It didn't seem like too much of a problem at the time, because when I successfully rebooked, I managed to get a slightly better price. They refunded me the wrong payment and kept payment for the more expensive booking that they cancelled. I had booked another trip through them in December and had made partial payments against a free cancellation booking and decided to cancel everything, because of these issues and it's almost a month after the fact and I have still not been refunded. Zero assistance through the platform and you end up wasting so much time trying to get these issues sorted out.

I have spoken three different times to your customer service and was told each time that I would have a total refund on my reservation confirmation number 2199.008.036 which was supposed to be for red carpet inn, norwalk, ct. 06851 telephone [protected]. I immediately cancelled after checking in because there was black mold on the shower. All three times your customer support spoke to the owner and I was assured that I would get the total rufund and not just half. The owner has lied. I will never use bookings.com again unless you can resolve this issue. This was on april 13, 2023

Customer service by Booking.com is NON service. They repeatedly refused to process the refund from Motel 6 that I already had the receipt for. Even providing that and an additional copy of same from Motel 6 corporate offices wasn't good enough. They claimed 'REPEATED"attempts to contact the property. Turned out to be 3 attempts. 2 hours on the phone, demanding to speak to a manager finally got her to call the property. Suddenly, a verbal confirmation from the front desk person was"enough" proof. Then she put me on terminal hold for over 2 hours!

Booked a hotel for 3 nights couldn’t get full address from them till I nearly arrived key was in box outside not problem said own shower no shower it was shared with other people’s belongings in it was a flat where 3 rooms were rented out no kitchen to get drinking water room no fire alarms no fire exit small wardrobe in front of window tea tray 3 teabags no milk 3 spoons of sugar coffee sachets 2 out of date that had to last us the whole 3 days-no hair dryer nothing it was someone’s room that went away for weekend all persons belonging in in wardrobe it was a disgrace an dirty someone’s hair in bed we slept on top of bed in our cloths on our towels I’ve never stayed any where like this in my life it’s not hotel it’s just a flat being sublet while owners move out for weekend

I Ave contacted Edinburgh council no response booking. Com no response an my card company that will do nothing I couldnt cancel because they left it to minute so it was to late to cancel and a padlock on bedroom door

Many thanks Josie

I would like a refund as it is

I booked on Sunday 1 night at the Astor hotel queensbourgh terrace W23SY

ref [protected]

I arrived approx midday to put 3 heavy suitcases in the hold.

When I arrived I was asked for my boking ref, It had not shown on my emails but I had a ref number Astor hotels would not let me stay or leave my bags, " other staff members came and sat down staring at me and were talking about the olympics opening ceremony... As if I had something to do with it, pure spite, So having a disability I had to lug all my suitcases and book another hotel, I even asked the manger to call m3e if the situation changed and he got my booking, By 5pm I was so tired and angry I booked another hostel Still having no contact from Astor staff, later that evening after checking my account I found the transaction and the payment so I called the Hostel to be told by an idiot he could not see the booking. I want an refund

I made a reservation at Wingate by Wyndham Miami Airport, I am at room 406. I have just noticed that the room has not been properly prepared, the bed sheets have not been changed, the carpet is not clean. The only person at the hotel says that he is full and he brought me clean sheets, but I had to do the bed. I will have to stay in a room that has not been prepared for a new guest, this has never happened to me before, can you please help me. I tried to call in the international number provided in the confirmation email but the waiting time is over 10 minutes

Good evening

Booking No [protected] - date 29 - 31.07.2024.

Unbelievable no alternative options offered should Sandrati Villa confirmation not be withstanding, all accepted OK online,

Now I do not understand the follow-up email, please clarify as this is not acceptable creating stress for a 75 year old lady travelling on her own with no accommodation secured? why?..

Immediate resolution appreciated urgently as unacceptable creating stress for elderly lady, travelling within next week

...

Thank you

Regards

DA Jones

I first contacted customer service of Booking.com on Friday 14th May following suspicious activity on my account. After receiving an email to confirm that I was successful in changing my email on my account, I clicked on the link to say I had not done this and restored my own email address. I then went on my account to see that someone had tried to make two hotel bookings - both to Naumi Hotel.

1. Confirmation Number [protected] Pin number 5194 and a payment of £202 was taken from a credit card that I had loaded on the account. A second booking to the same hotel was attempted to be made - for a longer stay - totalling £2976 Confirmation Number [protected] Pin 9489. Payment from my card was not accepted as it exceeded my credit limit.

I rang with great concern and first of all the customer service lady totally misunderstood - contacted the hotel and came back and said to me that the booking needs me to change my card details etc .

When I said again the situation, she then was surprised and said that she will send this over to be investigated.

I called the next day to also say that it seems that someone had also been looking at flights on my account which was not me.

The man confirmed that my query had been sent for investigation and said that they would add the concern about the flights. I changed my password and removed cards off.

A few days later I had not heard from anyone from booking,com and the hotels still saying confirmed and awaiting payment. I contacted the hotel direct - initially the reply came back to say that they had also referred it to booking,com but on the second attempt they removed booking and cancelled payment.

Later I started using booking.com for my own holiday plans and saw that my travel credit of £22.77 had been spent on a flight! I had not done this. I contacted booking.com again. All I get is the matter is being investigated.

I am concerned as even this was after the date I reset my password.

On the 10th July I then got a notification pop up that my flight had been booked. I have not done this! There is nothing on my account that says that I have a booking button my genius record I see 4 hotels and one flight booked

Somehow someone is still accessing my account.

There continues to be great concerns and my complaints are that I can not get the matter resolve with booking.com. I have no information back. I can not easily talk to any one. Today I cant even be connected on the phone. I want to know who is booking these trips and how come someone can still. I want to know what other ways is this affecting me. I want to close my account and have genuis level transfered to a new one I have open, I want my travel voucher transferred, I want the person hacking my account identified.

Some how an email address [protected]@send4.uk is always appearing as a reply to email. This is not mine!

I want to hear from someone at booking.com immediately and get help. Please contact me [protected]@gmail.com

While I was on holiday in Cornwall staying at cottage I had through Booking.com in the last week in May, half way through the holiday I was involved in a car accident that left my car undrivable which meant I had hire a car to get me and my luggage back to the midlands, I was originally booked a car from Europcar. but after a phone call to my nephew, he arranged a car hire from Enterprise car rentals in Newquay which I thought would be cheaper and I could leave the car another Enterprise car rentals in the midlands, but on checking my bank account statement I found on the 31st of May, Cars on Booking took out £188.12 and also on the same day Enterprise car Rental took out another £215.00 which made it nearly twice as expensive as Europcar, I have contacted customer service sometime ago and I was sent a message someone would get back to me, but no one did

I feel the need to share my recent experience with bookings.com.

I had a guest stay 28th April and since then I have made over 30 emails and over 10 calls regarding the fact that the guest broke my sofa and a lamp with visible evidence of photos on the day.

I have submitted the damage payment request on the 30th April and I have had a $150 guest damage deposit before this stay.

The guest had refused to pay any damages and bookings.com continue to send me in circles with no answers. Even after the guest refused to pay (quality guest) bookings.com sent me another message to send a damage payment request to guest: it seems they have no records to refer to as I am consistently being asked to submit damage photos and they keep sending the same generic emails after a month I can only assume their only recourse is if the guest has discernment and discretion to pay for the damages otherwise it seems there is no other recourse.

I was on hold for 1.5 hours on the phone last week after waiting 20 minutes to be put through. And the person hung up after saying I would receive a document to fill in.

My feedback is bookings.com leave it to guest discretion if they want to pay for damages and out of the 3 platforms they have the highest charges.

My experience with Airbnb and guest Damages was much better. With evidence, receipts and the guest refusing to pay out they compensated me and it was a relatively efficient process.

Bookings.com will Likely send me over 4 emails this week telling to submit a damage payment request to the guest and put a damage deposit on the house that was done weeks ago.

It is important to know of other people’s experiences with the different platforms to make informed decisions and the lack of resolution and generic emails I receive.

I haven’t even received the $150 damage deposit to me.

one amount of $543.05
second amount of $546.21 has ben charged to my credit card
date of stay- 01/06/24 to 07/06/24
Please rectify this and refund the second amount to my credit card
Hexagon International Hotels and Vila and Spa
Nadi Airport Fiji
Tin Number-[protected]
Invoice number-52788
Arrived-01/06/24
Departed- 07/06/24
Room 507
Jack Kumar
PH- [protected]
jack.[protected]@hotmail.com

Good afternoon,
My name is Janet Frudd, [protected]@live.co.uk, 6 The Grove, Bilsborrow,
Preston PR3 0SA
I am reluctantly filing this complaint as I believe I have exhausted every other possible route to get this matter sorted. Below is copy of email sent to your customer services:
Janet Frudd. [protected]@live.co.uk. 6 The Grove Bilsborrow Preston PR3 0SA

Dear sir, madam

I have messaged you several times about this matter. I have tried for almost two hours to try and contact you again by message but have repeatedly had the message"booking id invalid" even though the confirmation number has been copied directly from my account. I have tried the confirmation number for each of the hotels concerned, but still receive the same message. When I have gone into message error help the message I receive is not listed and there is no error number on it.

I originally had a booking made through you with the Sky Residence Hotel Vancouver, confirmation number:4338.111.246 pin no:3159
I was requested to cancel the booking, which I did through you following their instructions. You can access their message through my account but I have attached it to this email anyway, it is the last message received that is relevant.
I then booked replacement Hotel, through you and messaged you to explain that it was the cheapest comparable location to the original booking that I was able to find.
I was advised by your customer services to email you with the invoice from the hotel I stayed in and send this to you.

I have also attached that.
I request that you deal with this matter as soon as possible, it has caused me a lot of distress and difficulty, and because of the extra money that I had to find has impacted severely on my holiday.
The confirmation and pin for the Hotel I stayed in,
The Palmer Hotel, confirmation no: [protected]
pin no:5195.
I cannot attach the file from The Sky Residence Club as it is a web page, you can access the message from my account, it is the last one they sent me, but I have copied the message below

Dear Guest,

We are terribly sorry but we had water damage at the property today and can no longer accommodate you. Multiple units are affected that will require repair. We have notified bookings today and asked them to assist us on this matter.

We have offered to cover the cost in the event the new reservation you are going to book is higher than the original reservation. In order to speed things up as there will be a delay in us responding back to you.

Please follow the following steps.

When you are looking at cancelation options, there is a last button that says “request cancellation fee to be waived “Please click on this so that we can initiate the refund.

The non refundable policy will be waived by us since we can not accommodate you. Please note that once it is canceled/status changes to canceled only then is the refund initiated back to the credit card you have paid with. Allow 5-7 business days for the return of the funds.

Please confirm with us that the payment has been received so that we can make a note on your file. We do not have the option to cancel only you or bookings.com can request the cancellation and we will certainly waive the policy.

We want to address if you do not hear from the website you have booked with which could be bookings.com/Agoda/Priceline, you have the option to contact them directly and advise them of the situation.

Please note you are required to speak to the relocation team of the website you have booked with and they will have to "approve" the new accommodation with you in order for the cost difference to be covered. We do not approve the price difference rather the website will invoice us back for payment. If you decide to book through another website such as airbnb/vrbo/expedia the price difference will not be covered.

However you have the option to independently choose another website if you feel there are better options. In case you have difficulties with the cancellation, be aware that we have already notified bookings.com and the status change will take place in the next 24 hours.

However if you require an immediate cancellation you have to contact them directly. Their contact information can be found under your reservation or the help center. We are extremely sorry for this event that has now caused anxiety/stress on you but this accident can not be normalized before your check in time. We understand that prices may be higher due to the last minute booking and therefore we ask you to please act as soon as possible to find the best possible option. We hope in spite of this, you will be able to find suitable accommodation and enjoy your stay in our beautiful city.

Kind regards,

Sky Team

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Avoid suspicious activity – do not click on or respond to unusual links or messages. Read more
I am appalled at the difficulty I am having with this, and the failure of booking.com to ensure that people can get their problems solved efficiently and quickly.
I have been a customer of yours for years but this whole episode has almost completely destroyed my confidence in you
Regards
Janet
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On May 4th, 2024 I made a reservation, through Booking.com, for a room at Motel 6, 1111 E Sheldon St, Prescott AZ 86301, for May 6th, 7th & 8th 2024. I arrived at Motel 6 on Monday afternoon of May 6th. I was the only customer there & the clerk spent 20 minutes trying to confirm my reservation & was unable to do so. He handed me my paperwork back & said I would have to contact Booking.com for a refund. When I returned home from my trip, after having to find another place to stay, I contacted Booking.com & explained my issue and asked for a refund. They told me I would have to contact Motel 6 to get a reference number. Now I have a reference number & can't get through to Booking.com.

Booking.com Confirmation Number 4850.913.704

Pin Number 0852

Motel 6 reference number GRXKCV25

We went to St Margarets Loch Apartments on 25th May to stay for 2 nights, for my son to run the marathon on 26th May. En route we were delayed by accidents and phoned customer services to try and make arrangements to pick up key as keyholder was not available after 7 pm and we were going to arrive at 9pm. Was on phone whilst on road for over an hour - agent didnt understand anything (very poor english). Eventually we phoned proprietor direct and made arrangements with him (he had been told we were waiting outside and he wouldnt give us keys which was untrue!)

On Monday 27th May as we were leaving I got an email saying booking had been cancelled by Booking.com and that a refund would be issued., The landlord got same email and promptly took another £259 from my account to cover himself as he wasnt at fault.

No refund came from B.Com and when I phoned to complain was told they dont handle the finance (so why tell me a refund is coming from B.Com?). When I said my account was now overdrawn I was offered £21 as compensation! For all that stress and hassle! I still am overdrawn - no sign of any money to come back - no word from B.Com

Booking.com booking reference; [protected] Pin; 1560

Cannes Apartment booking dates; 30th April 2024-9th May 2024.

The Owners of this apartment have used photos of the Mondrain Hotel and give the impression that these Hotel pictures g Garden area- lit pathway and front of Hotel are linked to their apartment. This is a TOTAL case of deception to entice NON REFUNDABLE BOOKINGS for their apartment. The Eider apartment is about 10 yds from the above hotel. The Use of the Hotels address in Cannes is incorrect. There was a previous comment made on the Booking.com about this deception which apparently Booking.com have ignored.

We had to endure 6 days of work at different apartments from 8am until 5pm. The workmen were using drills into the wall- even on a Sunday morning. My Wife and I are near 70 yrs of age -had to leave the apartment each day and not return until after 5pm due to the incessant wall drilling and tracking.We have request a £350 rfund as our holiday stay has been ruined by the above deception and problems with our apartment stay. To date Booking.com have not made any comment.

We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is cancelled.we travelled to celebrate our marriage anniversary in london about 40 miles and cancellation at the last moment put us in awkward situation whether to find any accomodation in night time as it was too late to find new property esp. London is expensive.when we called booking.com we were told that we cancelled and refunded you but no compensation was offered for the time lost and our otger arrangements were affected as we had to return back to our home.the experience was not good one and no apologies from booking.com

I have 2 Delta Ecredits through Booking.com that are set to expire 6/1/24; I was trying to book a future trip to Brazil with my mother in October, but there's NOT ONE Delta flight going to Brazil. Spain, Italy, Florida, and California, HOW IS THAT POSSIBLE?! Trying to reach a live representative without a booking number, which is completely ridiculous. I feel like I'm being scammed. Also, the reason I have these 2 Delta credits is because last year I booked a package to Italy, I immediately called to try to adjust the # of nights at the hotel but that wasn't possible, I told the rep to cancel everything, I mean it's a package, he only cancelled the hotel. I do take responsibility for not checking the cancellation email, but I called them just so they can listen to the call and that got me nowhere, just more agita. My mother and I have accepted that we are going to be out 2K (1K each ticket). I've called everyone I can and it's not getting me anywhere.

I want to make a complaint about a fraud that happened with Booking.com and a host. I was searching for a place to stay in on Booking.com. On April 27th, I found an apartment on their website. It said I should contact the host to check if it's available. I did as told and got a message from Booking.com that they sent my message to the host. Then, I saw a note on the listing that said to book the apartment, I should message the host on WhatsApp with the number given.

I messaged the host on WhatsApp, and a person named said the apartment was ready to book and that Booking.com would email me the details and booking steps. She mentioned her company was Era Immobilier. Soon after, I got an email from Booking.com with instructions to book the apartment. It told me to wire $1,800 for a 5-day rental to a bank account they provided. I thought it was odd to wire money, so I called Booking.com customer service. They told me to follow the email instructions, so I sent the money.

I kept talking to the host on WhatsApp, and after I sent the money, she asked for a screenshot of the transaction. She said she would send me a receipt and a contract the next day. I got a receipt but no contract. I kept asking for it, but she said it was still being made. While waiting, I asked about other properties for the second part of my trip in Nice. She showed me some and gave me prices. When I showed interest, she asked for a $1,000 deposit and $1,300 for the rental. But she wanted me to wire it to a different account. I got suspicious and told her I wanted everything done through Booking.com and wouldn't pay for the second place until I got the first contract. She got angry and demanded an extra $2,200, or she'd keep all my money.

We messaged a lot, and then she stopped replying. I contacted Booking.com, and they said they had no record of my reservation or messages. I showed them all the emails and the listing. They said the messages weren't from them but would look into it. I got a few emails from Booking.com saying they couldn't help because the transaction wasn't with them.

I also told my bank, CHASE, about it and they suggested I report it to ComplaintsBoard.com for cyber-fraud. I filed the report right away. I have all the emails from Booking.com, messages with the host, and information about ERA Immobilier. When I called ERA Immobilier, they said they were in a legal issue with Booking.com for listing their properties without permission. They also said they only sell properties, not rent them.

I'm worried because Booking.com hasn't fixed this fraud even though the property and host are on their site. It's troubling that they do business in America without checking if listings are real. They don't have a proper customer service to handle these problems, so I keep having to explain my story. It's been a week, and there's no solution or refund for my money.

I have rent car via booking.com

The provider didn’t give me the car

Made me book the same car with higher price same day same time with the promise of full refund

Booking.com is being ignorant didn’t even contact the provider just telling me no on the service they never provided

It’s like going to a restaurant you booked in advance they dont serve you food and force you to pay! That’s booking.com

My daughter and myself were looking for a property to stay in August she found one For 4 nights priced at £550.00 right on our budget, she clicked on the Property and looked at all the details, she then sent the link to me I looked and checked it was suitable, which it was. I messaged her to say go ahead and book it and within FOUR minutes the price had risen to £800.00 this is extortionate and priced out of our budget. We left it for a while then went back in still at £800.00.

I went back on to try and contact the host only to now see. WE'RE SORRY BUT THIS PROPERTY ETC, (SEE Photos attached) not taking bookings.

Again my daughter went on again and it was available to book, not knowing what was happening I requested to book and it was accepted, this is very stressful and unacceptable and false advertising. Please inform and adjust the price so we can continue with this booking.

I have found it even more stress full trying to contact you be email as you just want a booking reference to help us and because I haven't got that information I am being penalised. Please LOOK INTO THIS AS A MATTER OIF URGENCY.

It will not let me add the evidence that the property was back available?

kind regards

I Hession

I had booked reservations with a Holiday Inn online but it for some reason went through Booking.com instead of directly with the hotel. And I need to make a change in my reservation because I cannot be there for the dates I chose. When I Made my reservation, it said. I could cancel with no. problem, as long as I let them know. 24 hours in advance. I Have been trying to reach them for. 2 days now, booking.com. Either I get an automated machine. or I get put on hold. and nobody answers the phone or. nobody answers the phone altogether. If for some reason I do get a live person, they want to. know a pin number that would be on my reservation. Well, I never received a reservation from. booking.com. So I called the hotel where I was going to be staying at. And they sent me a confirmation last night. But on that confirmation, there is no pin number. So without a pin number, they will not help me. I am very frustrated. I've been on the phone for at least 7 1/2 hours already between last night and today. And the hotel said they cannot help me because I have to go through booking .com. I. have called at least 14 phone numbers now. and have gotten nowhere. Even the hotel where I was going to be staying at, tried to get ahold of booking .com today three times and they cannot get through either. I definitely am giving them 24 hour notice. because I have been trying. to call. 7 days before I was to arrive. So they're getting plenty of notice, but I can't talk to nobody. I have had so many issues with booking.com before. they love to take your money. and screw you over. when something comes up. Or if you need to make a change to your reservation. I have ran out of phone numbers or ideas of who to call or what to do. The main hotel where I was gonna stay really tried to help me, and they wished they could've, but because booking dot com is a 3rd party, they Can't do anything with. the reservation. they said that they've had a lot of issues with booking .com. I was supposed to arrive. April 6 and check out. on April 7. 2024 And when I was making my reservation online, they. said they would not put my credit card through until I. was there at the hotel. They would take it then the only reason they needed the credit card was to save the room. But March 20th they did. charge my credit card for the full amount. So I have paid for a room in full. I need to change it and they will. not answer their phones. for me or for the hotel. I was going to stay at. And the reason I cannot make it for those dates is our state New York. state. has issued a weather warning. that there should be no traveling because we are expected to receive 18 inches of snow. and they do not want us on the roads. It was not my choice to have to cancel.