Menu
Write a review
File a complaint
Booking.com Profile

Booking.com

www.booking.com

Learn how the rating is calculated

1.3 42 Reviews 1695 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Booking.com Complaints Page 5 of 85

ComplaintsBoard
S
12:24 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Booking.com Non-receipt of confirmation mail for the flight ticket booked

Boooked flight ticket for Madurai to HYDERABAD Indigo flight departing at 3PM

today(28/10/23) at about 21:20. Paid through SBI credit card. .

But till now , i have not received the confirmation mail. Please help me. I could not find the MY BOOKED TICKETS option in your site.Please attend to this immediately.

my mail id is [protected]@gmail.com and mobile is +91 [protected]

Read full complaint
Hide full review
ComplaintsBoard
R
11:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Car rental

I showed up at Glasgow airport Europcar to pick up my rental car on Sept 8th.

The agent requested an additional 500 GBP in extra insurance even though I had purchased additional 3rd party insurance and I had an additional $85,000 coverage on my ins card. The agent stated I needed 100,000 GBP of coverage.

I immediately cancelled and went to the next car rental agency.

Europcar said that Booking.com had my money and they could not return it.

Booking.com have made all kinds of excuses so as not to refund me my money

Claimed loss: $900

Desired outcome: My money returned

Read full complaint
Hide full review
ComplaintsBoard
K
4:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Flexible Airticket

I booked flight from Durban South Africa to Lima Peru

Passenger: Sartorius Kurt Mr

Booking ref: WJGKFK

Ticket number: 118 [protected] - 82

FOID: PP111111

I have been trying to change return date from Dec 5 to Dec 8 but Customer Service in UK insists I must go to airline company who issued ticket

Issuing office:

TAAG CONTACT CENTER ANGOLA, LUANDA

Telephone: +[protected]

Date: 19Jun2023

I live in south africa and cannot contact a local Booking.com customer call center in South africa. My daughter has spent an hour on the phone with UK customer services

I clearly paid GBP 112 for flexible ticket option, why cant I manage booking online?

Desired outcome: Change return date

Read full complaint
Hide full review
ComplaintsBoard
R
5:10 am EDT

Booking.com Payment

Hi Good evening,

My name is Rene Llanto I had reservation for 2 person at the Crown Plaza Auckland, an IHG Hotel from October 21 to October 23 when I booked online tru booking.com I didn't receive any deduction in my account I was thinking there is something wrong in my account. We decided not to for check in for the past 2 days there is no payment has been made. Today October 23 I was surprised I received a SMS amounting of NZD 505.47 deducted in my account I called right away the Crown Plaza Hotel but the guy from the reception told me that Booking.com didn't pay the Hotel.

I would like to ask help if possible, to get a refund or I will use the payment for check in instead. I tried to called several times the customer service but no one is picking up my calls.

Please help me to settle this matters.

U can reach me in email at [protected]@yahoo.co.nz / +[protected]

Thanks a lot

Desired outcome: Possitive

Read full complaint
Hide full review
ComplaintsBoard
C
2:44 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, I canceled the reservation I made below on September 16, 2023, from booking.com on September 17, 2023. Cancellation conditions included the right for Free Cancellation until July 8, 2024. Than I cancelled this reservation, The relevant Hotel debited 45,212.00 Turkish liras from my credit card for 3000 BGN (Bulgarian leva) on September 17, 2023...

View 0 more photos
Read full complaint
ComplaintsBoard
M
10:27 am EDT

Booking.com Fraudulent reservation on booking.com

It seems that I am the last victim of lisapartment98.

I booked an apartment on booking.com on the 19th of october. The owner asked me to confirm reservation via Telegram @lisapartment98. She sent me a link to pay on booking.com payment platform (I have the screenshots). I proceeded to the paymen, she sent me another message to inform me that the payment was "HOLD" and that her bank needed a screenshot of my credit card (I blured information).

Once I have proceeded to the payment, I tried to contact her but I have no reply...This morning I can see on my bank account that my payment was sent to Cyprus...

I have called booking.com costumer service but thay asked me the reservation number that I never received...just crazy...they confirmed that I have no reservation.

So far as I can see,(previous posts) BOOKING.COM was perfectly aware that lisapartments98 was a scam and they did absolutely nothing. Just a shame..

At the end I lost 1023 euros.

Desired outcome: I want a refund from booking.com

Read full complaint
Hide full review
ComplaintsBoard
A
4:36 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was charged the correct amount from the hotel but on booking.com I was quoted in GBP and, although the conversation rate was correct, due to being charged in BBD (something they did not tell me they would do) I was charged a currency conversion charge from my bank. Had I have been informed of this, I would have not paid the 50% in advance as this i...

Read full complaint
ComplaintsBoard
W
8:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Refund

My money paid for my accommodation has been refunded from the manager of the accommodation to Expedia then to booking.com.

It should then have been refunded to me.

I have not received it yet. It’s been weeks. The accomodation was disgusting and we were unable to stay. We had to pay elsewhere. Everyone has agreed to the refund and booking.com has my money but has not transferred it to me yet. There have been countless emails and phone calls. The matter has been escalated but still no refund

Desired outcome: Refund to me urgently

Read full complaint
Hide full review
ComplaintsBoard
H
8:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am complaining today in relation to an ongoing issue with a recent stay booked through booking.com. I have used booking.com for a long time now and a Genius member level 2 (almost level 3). I booked a hotel to stay in, in Newcastle for 2 nights. I opted for the "pay at property" feature as I also do. On arrival to the hotel I paid by card at the property...

Read full complaint and 2 comments
ComplaintsBoard
R
9:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Refund of money

I booked a trip through booking.com back in august 2023 in Broadbeach Queensland.

The accommodation was paid in full. When we got to the accommodation the apartment was dirty and uninhabitable and should have had 2 beds which it did not. We stayed one night as there was nowhere else to go.

There were no more rooms available, so we had to go elsewhere.

The manager at the accommodation has refunded my money to Expedia who has refunded the money to booking.com.

I have been waiting for weeks for my refund.

The case has been escalated at booking.com but I'm still waiting. All documentation has been provided showing all monies have been refunded by the other parties.

Desired outcome: I would like my money to be refunded.Booking.com have had the money for weeks and several emails saying this will be sorted out and I will receive the refund.

Read full complaint
Hide full review
ComplaintsBoard
A
8:26 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We were unaware of this guest house was a no breakfasts for £374 for a room also no landlord or any one were to greet us we had telephone them to get codes to open our room to get keys guest house had scaffolding was up around the main property door was broken plus 2x adults were smoking weed outside the property which we where not aware of this I thought...

View 0 more photos
Read full complaint
ComplaintsBoard
N
6:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked my flight via booking.com on August 28th, 2023 (Confirmation number: 40-[protected]). The flight was canceled by the respective airline (Kuwait Airways) on Oct 5th, 2023. On approach, they made it clear that booking.com would be the only people whom I should contact for any query. Now booking.com is not providing me with another ticket with an...

Read full complaint
ComplaintsBoard
A
6:07 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked a car in Rome, Italy with Europcar through Booking.com. I also rented a baby seat for my 6-month-old baby because they offered the option. When I arrived at the rental point, Europcar stated that there were no baby seats left and told me that I could cancel my reservation if I wanted. I canceled the reservation because baby seats are mandatory by...

Read full complaint
ComplaintsBoard
A
1:42 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Booking.com Bayside hotel & self catering

I booked with Bayside hotel and Self catering based on their advertising of what the place looked like on your app booking.com for my son and 3 other young gentlemen that had to find accommodation for a gala they were attending.

On their arrival the place that they arrived at was NOTHING to what they expected to arrive at based on the website. They were shown to a room and in passing the person that showed them the room said that there would be a party held so a lot of noise. REALLY. My son then said no way not satsified. They were shown to another room and the door was loose. It was not a self catering apartment as booked only a microwave.

Sorry I want a refund of funds paid to them as this is false advertising. Looks nothing reputable from the photos sent to me by my son. They reviews are definitely nothing to go by. How 8.1 is a rating. Have no idea.

Desired outcome: I want a FULL Refund of my money. It is shocking how the hospitality industry has taken a dive.DUrban will not be a desitnation for me EVER and I will definitely not be using Booking.com for reputable places.

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
L
6:28 am EDT

Booking.com Scam links in app and fraudulent payment

I received a message through the Booking.com app (not via email or text) that I needed to add a payment card to my booking. I did so in good faith and have now been charged £87.25 twice. When I raised this with Booking.com, they informed me that it was a scam. They took no responsibility that this was through their app. Each time I try to raise a complaint, I just keep going round in circles either having to provide all the booking details (including getting an email asking for this information for an email I have sent providing these details), or by getting the same scam response.

I am not a vulnerable person with regards to technology. I report spam emails and texts. I only responded to this link as it was through their app. This is really serious, as other people could be at risk, but Booking.com are proving difficult to deal with and don't want to accept any responsibility.

Desired outcome: I want them to acknowledge the issue with the app so that other people don't get scammed. I want a refund for both of the incorrect charges.

Read full complaint
View 0 more photos
Hide full review
ComplaintsBoard
J
6:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I learned that a guest provided a fake name and, most likely, fake credit card information. I reported this guest and booking.com was unhelpful. They said the only thing they can do is reach out to the guest to update her credit card information. I told Booking that she will not respond because she provided fake information. Booking advised me to change her...

Read full complaint
ComplaintsBoard
J
6:17 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Booking.com Booking Made for Sentosa in Hoedspruit(29th September-30 September 2023) Ref:[protected]

I made a booking( for 3 adults and 2 kids) at Sentosa for my family to travel to Hoedspruit for the 29th September checking out on the 30th September 2023. Upon my road trip to the place we hit a pothole(4h30pm) which damaged 2 tyres . We were unable to continue with the trip as we had to be towed back to Gauteng. I timeously(8:11 pm) informed booking.com and the host via email and whatsup of my predicament.

Whilst the booking confirmation provided a cancellation time of 23;59 for the 29th September .The host decided to breach the same cancellation policy and refused to refund me the stipulated 50% of my money. I reached out to Booking.com about this and they have since gone silent even not answering phone calls made to their call centre neither responding to messages posted within their APP. This has been frustrating and has led me to even request a chargeback from my bank to Sentosa.

Read full complaint
Hide full review
ComplaintsBoard
M
2:26 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Booking.com Promo code link expired before I can use it

our promo code

7DMTB84UBZ

Use the button below to activate your code. You can also enter it when paying for your booking. Then it says link has expired,when I tried today 8h20 on 30.09.2023. Why?

Terms and conditions

The minimum spend to receive this reward is BWP 680 on one booking

The maximum reward value is BWP 1,400

This code can only be used once

This code must be applied before booking and cannot be applied to an already-existing booking

Reward will be paid in Travel Credits to your Booking.com Wallet

Travel Credits will arrive in your Wallet approximately 2 weeks after you check out from the property

Travel Credits will be valid for one year from the date you receive them in your Wallet

This promotion expires on 30 September 2023

For more information, see the full Terms and

Desired outcome: I want to us the promo of BWP1400

Read full complaint
Hide full review
ComplaintsBoard
L
9:18 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Good day, I am on vacation in Korea (Jeju Int. Airport SK car rental), and I wanted to rent a car while we are here. Date 29/09/2023 - 02/10/2023 As per the rental car terms, one should have a driver's license for more than one year, although I changed my South African license (valid from 2015) to a local Korean license. I provided both licenses on the...

Read full complaint
ComplaintsBoard
J
10:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Hotel Tre Re Como Italy

we did not stay in the hotel booked on confirmation [protected] Pin 5166,

the hotel was very dirty and smelt bad (boild cabbage smell in the whole hotel) the carpets were torn and dirty and the furniture was old and broken. we where shown a room by the staff it was not good just a bed and a sofa (dirty) we ask for another roomand told not possible, the staff had no interest at all. Not sure if you look at hotels on your selection but this one would fail. I feel on this occasion a refund should be made to me. we have allways been happy with your listings but this is making me doubt using you in the furture. I look forward to recieving your coments.

Regards

Jeffrey Hutt

[protected]

email [protected]@gmail,com

Desired outcome: A refund and your comments

Read full complaint
Hide full review
Frequently asked questions (FAQ) about Booking.com customer service
Expand Collapse all
Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Booking.com Category
Booking.com is ranked 1 among 60 companies in the Travel Agencies and Tour Operators category