booking.com's inconsistency with the hotel policies
On June 2, 2010 I have made a hotel reservation from booking.com on behalf of a friend of mine who was planning to visit Prague and stay in My Hotel Apollon from June 25 to July 6, 2010.
This reservation was necessary for her visa application before coming to Prague, and the reason that I advised her to use Booking.com was its flexibility in the cancellation process in advance in case the visa in question can not be obtained on time, which can happen quite often in the Czech Embassy in Istanbul.
As you can see from the link: http://www.booking.com/hotel/cz/apollon-prague.html?aid=304142 and the screenshots that I attached, the Hotel Conditions section for My Hotel Apollon clearly states that no fee will be charged on the credit card until the 24 hours prior to the booking start date. Based on this information, I logically I assumed that Booking.com would prove a trustworthy site which could be relied upon not to abuse the sensitive credit card information provided. Unfortunately, this proved to be far from the case.
On review, the "small print" of the booking on the second page was understandably missed given the clear assurances to the contrary on the first page of booking. Without noting the small text in the
Conditions column below, I therefore continued with giving my friend's personal data and credit card information, assuming that the transaction would be kept on hold until one day prior to the booking date.
Unlike stated on the website, I was informed by my friend that the equivalent of 423 Euros in Turkish Lira currency was in fact credited from her account by this hotel. On review of the reservation details on Booking.com, I noticed in a separate page that, in blatant contradiction to the flexibility so generously offered on the first page, that cancellation was in this case not a possible option after all and the reservation would be charged anyway.
I am very frustrated by the inconsistency between the information given on this site and the hotel's policy. Now my friend is having problems with getting the visa, and probably she will not be able to come to Prague on the stated dates. This is not only the abusive use of my friend's personal details, but also a big amount of lost money which has been illegitimately drawn from her credit card just because that booking.com didn't show My Hotel Apollon's cancellation policy in a clear and consistent way on their site. I am attaching some proof images, just have a look to avoid falling into this scam. I have contacted both the company and the hotel director, asking for a refund to compensate their negligence, but booking.com refused to pay my friend back what they have already taken claiming that this is the policy of the hotel and not that of Booking.com. I am going to share this unfortunate experience with everyone I know until they correct their mistake on their site and refund what they have taken from my friend's credit card.
double charges for stay
booked hotel vintimille france (ref :[protected]) in Jan 2009 through booking.com. gave credit card details as per booking format and for in case no show. Visited france Jan 2009, stayed at hotel, paid the full and final bill of 119 euros when checked out.Later after 15 days recieved CC statements, shocked that the also charged us on our credit card. Since then we have emailed and are in communication for refund of double charges which they have agreed but not sent us yet
zoeb badamia
The complaint has been investigated and resolved to the customer’s satisfaction.
i also faced the same problem on my recent trip to hollnad and london...used booking.com to book for hotel...duly stayed at the hotel reserved earlier...paid the stay in cash but ot my shock i was also charged on my credit card...never reveal your credit card detail online...it is a scam...
misleading, charged in full even though it said that I can cancel until day before arrival
I booked a hotel in Ottawa through booking.com and, even though on the page it clearly says "If cancelled up to 1 day before the date of arrival, no fee will be charged", my credit card was charged the full price, months in advance of my stay. Supposedly somewhere it said that the room is "non-refundable", what ever that is supposed to mean. For one, it is not visible, and second, it is never explained. I went back and tried to find an explanation, but to no avail. I was very careful to check the policy on cancellation, which clearly stated that I have until the day before the reservation to cancel. I saw no mention of being charged right away and not being able to make ANY changes to my reservation at any point during my reservation. Booking.com is deceitful, dishonest and misleads customers. I will NEVER book through booking.com again. Their customer service response basically says that they do not give a damn.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here - I cancelled online and was told on-screen that there was no charge. However, no email was sent out to me and, because of this lack of evidence, Booking.com charged me as a no- show. Polite rejection of my claim but not listening! Lesson learned and now using every opportunity to tell the world to avoid them.
Oh my god! I totally understand how you feel because exactly the same thing just happened to me. It states clearly on the booking page that "If cancelled up to 2 days before the date of arrival, no fee will be charged", and i made my cancelation 1 month prior to the arrival date. Still, 90% of the total fee was charged. The information given on the booking page and the confirmation page is totally different. They are misleading the costumers. Even though I made a call, sent the email to complain. Nothing changes. I will never ever use this website again.
never give your credit card details to booking.com
I had been(!) using booking.com for years and during this time I felt comfortable about giving my credit card details to them. However, I realized that this was a big mistake because I understand that they just pass your credit card details to the hotel and feel no responsibility about it, they dont care if the hotel overcharges you or even charges you for...
Read full review of Booking.com and 235 commentscharged and then booking canceled
We booked to stay at the above resort for 7 nights, at the time of making the booking our card was charged for 6 nights. We later received an email informing us that the booking had been canceled as our card details were incorrect. Two weeks after our funds were stil not refunded and we were stranded in orlando with 2 young kids and no accomodation. When we contacted them they stated that we had insufficient funds in our account, they were not aware that they had charged our card. We have recieved no apology, and they have now refunded less money then they original charged.
The complaint has been investigated and resolved to the customer’s satisfaction.
Well I have booked with these idiots 4 months in advance and I have been asked for my credit card details again TWICE for confirmation despite them already sending me a confirmation!
Despite me already confirming it with my details twice... the booking was then cancelled "because I did not give my credit card details"
I am dealing with the hotel directly now but the price for the room has now gone up by 80 Euros... I am going to contact my bank now and tell them to watch out for my account being debited...
Wow, I just received the same email. I am sure that my car was fine, I am now really worried and will have to monitor my CC. What a scam.
Did book a Hotel in sunny beach Bulgaria (Dune residence)
The hotel description showing a Fake Drawing(hotel picture) on a 4 star hotel with pool and direct access to the beach.
When check in it show the hotel are just a condotel and a annex to a Hugh overcrowded charter hotel(burgas beach hotel).
The "Dune" have absolutely no amenity's and are 300 meters from the beach behind the "main" burgas beach hotel
booking.com take no responsibility for the Dune residence cheating the costumers with fake pictures and information on the website of "booking.com"
bad service
My complaint is because bookings.com works with a hotel by the name of Bungalowpark Domaine de Chodes in Belgium, which apart from being of awful quality, also rips off their customers. In the confirmation they sent me they said that the credit card was only for reservation, and that they wouldn't apply payment. Then they asked for a wire transfer. I sent the wire transfer, and immediately after they charged my credit card. In that sense they charged me twice. During my unfortunate stay at the hotel I tried to get reimbursement and they gave me the runaround, it is 6 months later, and now they tell me that the rate was wrong... Clearly this is a fraud. My complaint is that booking.com should make a more thorough due diligence of the hotels they provide access to on their site. In this case I was robbed. Will never use booking.com again, and recommend that people be aware that the quality of the hotels they provide in very questionable.
The complaint has been investigated and resolved to the customer's satisfaction.
I booked a non-refundable room, but the hotel weren't able to supply it and are instead forcing me to stay in a more expensive room. Because the room was non-refundable, I cannot get my money back and have had to pay £40 more than I agreed to.
Long story short.Booking.com cancelled my reservations as a no show, because we changed the dates.You all cancelled before our trip reservation dates. Now your telling me you charge to change the dates as if you cancelled. Unbelievable tactics, I would like a full refund. All of this was booking.com and oceana venice fault., not us the consumers. Please take responsibility for your actions.Stop taking people money this is so unfair to all consumers. It's called mis leading your consumers.
booking.com penny wise pound foolish
they cheat customer and government they pocket the tax. As I mentioned them before also that this way you will be loosing your business.
and you will be one of them it has come true and I can see so many companies with less price sometimes.Booking.com charge you 15 usd extra per night on each room. or they mislead you room size and charge you more if you compare other sites.
2. Also you see many complains against them.
3. I have saved so much money not going through bookin.com
I Booked a hotel in Nice using Booking.Com with a sterling price on website. On receiving confirmation I find that the amount will not be taken until I arrive at the hotel- 6 months time and in euros- by which time the price may have moved in a detrimental way. I made the booking thru Easy Jet but the booking was directed to Booking.Com- I would never have made this booking if I had known it was Booking.com- cannot get a reply on the phone.Desperate - pensioner and cannot afford the difference in exchange rate
I made a reservation on booking.com with a b&b whch accepted my late check in on the phone. However, in the end they didn't wait for me and me being alone in a foreign city in the middle of the night is not their problem. I told this to booking.com but they refuse to reimburse me because I had no evidence. Conversation was made on the phone and they told me they cannot help me with that. Eventually, I was in a bad situation and I had to pay for the hotel and no one helped me about it.
Never use booking.com they should choose their partners wisely and protect travelers.
Booked with booking.com for Beachcomber Hotel Surfers Paradise QLD..
I called the hotel to enquire about check in only to be told there wasn't the room for my family..
Called booking.com spoke to a Steven/Stefan only to be hung up on..
Then called back then again hung up on..
Called third time asked for a supervisior after 5 times requesting 1 finally got transferred to 1 only to be told its my fault nothing they can do then hung up...
DO NOT USE BOOKING.COM They are so rude...
Had the worst experience with Booking... REALLY unprofessional staff! i reserved a vacation home and when i got there Christmas eve, it was occupied! what a shame! after 2 hours of waiting on the line, they offered me a villa that is $906 more than what i already paid and said that they will refund afterwards... Well that NEVER happend! not even a compensation was offered!
Hi, I booked a room for 6 nights via Booking in Low Cost Bed Point Be Hostel on 24 october 2015, 16:38 with a free cancelation. I had to cancel in just a few hours which I did more than a month prior to check-in date: on 25 october 2015, at 07:45. My booking number is [protected].
However on 24 october 2015 my card was debited with 65 euro - a 30% deposit. My account at booking.com shows I have cancelled the reservation: "We have sent an email confirming your cancellation your email. We are in the process of updating your information. This change will soon be visible everywhere."
I received a confirmation email that the reservation is cancelled with 0 cancelation fee.
I contacted booking.com with the question when my deposit will be refunded and they promised to get in touch. Meanwhile the hostel changed the fine print by adding that the 30% deposit is not refundable. But as this was made post factum and it was not written anywhere during my booking and in my confirmation email, they still are legally binded to refund my deposit. Could you kindly look into this and refund my money back. Waiting urgently for your response. Kind regards, Y. Ivanova
Booked a hotel on booking.com for 1 week under their supposed special rates which were non cancellable. In under 24 hours i found that it was not a special rate nor was it cheaper but infact they was charging more. I contacted them and asked for a price match and terms and conditions match. They refused terms and conditions match. Their price match was still more than what was being charged elsewhere.
Arrived at hotel - not as described. It all made sense why it was non cancellable. People could see into our room from overlooking apartments. There was no privacy. The hotel added additional fines and rules. Which i could not agree to. I contacted booking for assistance and asked them several times for their complaints procedure. I am still waiting for this. But booking did nothing to help. I would never use booking.com again nor would i stay at that hotel again. Worst company ever
Booked 4 rooms; 2 adults, 1 child, breakfast included. Total 8 adults and 4 children
Was asked by the hotel to pay extra for the children breakfast.
Booking.com refused to honour the booking agreement
this is a scam!
My complaint is because booking.com works with a hotel by the name of Bungalowpark Domaine de Chodes in Belgium, which apart from being of awful quality, also rips off their customers. In the confirmation they sent me they said that the credit card was only for reservation, and that they wouldn't apply payment. Then they asked for a wire transfer. I sent the wire transfer, and immediately after they charged my credit card. In that sense they charged me twice. During my unfortunate stay at the hotel I tried to get reimbursement and they gave me the runaround, it is 6 months later, and now they tell me that the rate was wrong... Clearly this is a fraud. My complaint is that booking.com should make a more thorough due diligence of the hotels they provide access to on their site. In this case I was robbed. Will never use booking.com again, and recommend that people be aware that the quality of the hotels they provide in very questionable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Totally useless customer service and no ability to complain to them if a booking fails. I’ve written countless emails, to customer service, Glenn Fogel and others. They simply do not care that I lost my money on a booking at Best City Home Near Checkpoint Charlie and was stranded in Berlin.
i have sent you 2 pages of complaint about my booking at the bruce hotel in early june, please reply,i expect a full refund
I got my booking cancelled 3 days before my stay, without any explanation at all. And the property was available for those dates after the cancellation, only for more money! I wrote to customer service, but received no reply at all. We were already in Corfu at the time, with everything booked including 3 day stay in Parga, and just left stranded
Imposible to contact by phone or email. Have not got a booking reference so contact with bookin.com is imposable, accommodation has my booking, but I have not been sent a booking reference nor is there any record of booking on my account Hawthorn cottages Oban 25-27 August 2024
I paid Booking.com $1051.13 in January 2024 for 5 night's accommodation at Newport Beachside Hotel in Sunny isles Florida Conf. # [protected] pin code 858151. My card was charged, a few days after I checked out, by the hotel For $904, they claim that Keytel did not pay them so I had to pay again. Date of stay was 03/11/2024 to 03/16/2024
I made booking reservations for 2 rooms for 2 nights and Booking.com duplicated this request and booked me 2 rooms/2 nights twice and charged me twice.
Booking ID [protected]
Booking ID [protected]
Booking ID [protected]
Booking ID [protected]
I bought tickets for dreamworld all day at booking.com . On the day we were about to split up, the park was closed due to weather issues, so we couldn't go. We live 10 hours away from there so we asked for a refund but they don't refund us.
My Booing number is [protected] PIN 2396
I was only supposed to be charged for a deposit but the Hotel Grand Mecure has charged us the full amount.
Is this Correct is there any thing that can be done.
Please write too me my email is kevard807@gmail.com.
kind regards
I booked my Ticket through Booking.com and its been 2 weeks no update on my refund and they have no deadlines to how much time it takes!
Simple one answer, we have escalated to Airline and its pending at their end.
A guest has made a booking request for 3 nights on Monday 23 October 2023 and before confirming they want to know if they can check in earlier. The platform does not allow me to respond to them without it being confirmed! This is really not good enough and could lose this booking.
logo
Booking.com
20 October 2023 - 05:23:34
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
-
Booking.com Contacts
-
Booking.com phone numbers+44 203 320 2609+44 203 320 2609Click up if you have successfully reached Booking.com by calling +44 203 320 2609 phone number 236 236 users reported that they have successfully reached Booking.com by calling +44 203 320 2609 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 203 320 2609 phone number 304 304 users reported that they have UNsuccessfully reached Booking.com by calling +44 203 320 2609 phone numberInternational+1 (888) 850-3958+1 (888) 850-3958Click up if you have successfully reached Booking.com by calling +1 (888) 850-3958 phone number 38 38 users reported that they have successfully reached Booking.com by calling +1 (888) 850-3958 phone number Click down if you have unsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone number 295 295 users reported that they have UNsuccessfully reached Booking.com by calling +1 (888) 850-3958 phone numberUnited States+44 208 612 8000+44 208 612 8000Click up if you have successfully reached Booking.com by calling +44 208 612 8000 phone number 34 34 users reported that they have successfully reached Booking.com by calling +44 208 612 8000 phone number Click down if you have unsuccessfully reached Booking.com by calling +44 208 612 8000 phone number 29 29 users reported that they have UNsuccessfully reached Booking.com by calling +44 208 612 8000 phone number8%Confidence scoreUnited Kingdom+353 14 283 000+353 14 283 000Click up if you have successfully reached Booking.com by calling +353 14 283 000 phone number 8 8 users reported that they have successfully reached Booking.com by calling +353 14 283 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +353 14 283 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +353 14 283 000 phone numberIreland+61 292 559 200+61 292 559 200Click up if you have successfully reached Booking.com by calling +61 292 559 200 phone number 28 28 users reported that they have successfully reached Booking.com by calling +61 292 559 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +61 292 559 200 phone number 33 33 users reported that they have UNsuccessfully reached Booking.com by calling +61 292 559 200 phone numberAustralia+64 93 004 670+64 93 004 670Click up if you have successfully reached Booking.com by calling +64 93 004 670 phone number 1 1 users reported that they have successfully reached Booking.com by calling +64 93 004 670 phone number Click down if you have unsuccessfully reached Booking.com by calling +64 93 004 670 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +64 93 004 670 phone numberNew Zealand+43 120 5550+43 120 5550Click up if you have successfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have successfully reached Booking.com by calling +43 120 5550 phone number Click down if you have unsuccessfully reached Booking.com by calling +43 120 5550 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +43 120 5550 phone numberAustria+32 22 075 800+32 22 075 800Click up if you have successfully reached Booking.com by calling +32 22 075 800 phone number 3 3 users reported that they have successfully reached Booking.com by calling +32 22 075 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +32 22 075 800 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +32 22 075 800 phone numberBelgium+45 33 443 340+45 33 443 340Click up if you have successfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have successfully reached Booking.com by calling +45 33 443 340 phone number Click down if you have unsuccessfully reached Booking.com by calling +45 33 443 340 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +45 33 443 340 phone numberDenmark+358 961 291 700+358 961 291 700Click up if you have successfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +358 961 291 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +358 961 291 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +358 961 291 700 phone numberFinland+33 153 251 312+33 153 251 312Click up if you have successfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have successfully reached Booking.com by calling +33 153 251 312 phone number Click down if you have unsuccessfully reached Booking.com by calling +33 153 251 312 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +33 153 251 312 phone numberFrance+49 211 9098 5000+49 211 9098 5000Click up if you have successfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have successfully reached Booking.com by calling +49 211 9098 5000 phone number Click down if you have unsuccessfully reached Booking.com by calling +49 211 9098 5000 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +49 211 9098 5000 phone numberGermany+39 683 365 700+39 683 365 700Click up if you have successfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +39 683 365 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +39 683 365 700 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +39 683 365 700 phone numberItaly+47 21 052 300+47 21 052 300Click up if you have successfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +47 21 052 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +47 21 052 300 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +47 21 052 300 phone numberNorway+48 224 892 000+48 224 892 000Click up if you have successfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +48 224 892 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +48 224 892 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +48 224 892 000 phone numberPoland+351 211 208 000+351 211 208 000Click up if you have successfully reached Booking.com by calling +351 211 208 000 phone number 1 1 users reported that they have successfully reached Booking.com by calling +351 211 208 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +351 211 208 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +351 211 208 000 phone number100%Confidence scorePortugal+46 851 758 000+46 851 758 000Click up if you have successfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +46 851 758 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +46 851 758 000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +46 851 758 000 phone numberSweden+41 442 003 850+41 442 003 850Click up if you have successfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have successfully reached Booking.com by calling +41 442 003 850 phone number Click down if you have unsuccessfully reached Booking.com by calling +41 442 003 850 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +41 442 003 850 phone numberSwitzerland+86 216 080 7200+86 216 080 7200Click up if you have successfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have successfully reached Booking.com by calling +86 216 080 7200 phone number Click down if you have unsuccessfully reached Booking.com by calling +86 216 080 7200 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +86 216 080 7200 phone numberChina+852 29 558 700+852 29 558 700Click up if you have successfully reached Booking.com by calling +852 29 558 700 phone number 0 0 users reported that they have successfully reached Booking.com by calling +852 29 558 700 phone number Click down if you have unsuccessfully reached Booking.com by calling +852 29 558 700 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +852 29 558 700 phone numberHong Kong+60 322 967 800+60 322 967 800Click up if you have successfully reached Booking.com by calling +60 322 967 800 phone number 2 2 users reported that they have successfully reached Booking.com by calling +60 322 967 800 phone number Click down if you have unsuccessfully reached Booking.com by calling +60 322 967 800 phone number 1 1 users reported that they have UNsuccessfully reached Booking.com by calling +60 322 967 800 phone number33%Confidence scoreMalaysia+63 29 882 000+63 29 882 000Click up if you have successfully reached Booking.com by calling +63 29 882 000 phone number 5 5 users reported that they have successfully reached Booking.com by calling +63 29 882 000 phone number Click down if you have unsuccessfully reached Booking.com by calling +63 29 882 000 phone number 9 9 users reported that they have UNsuccessfully reached Booking.com by calling +63 29 882 000 phone numberPhilippines+65 66 033 400+65 66 033 400Click up if you have successfully reached Booking.com by calling +65 66 033 400 phone number 3 3 users reported that they have successfully reached Booking.com by calling +65 66 033 400 phone number Click down if you have unsuccessfully reached Booking.com by calling +65 66 033 400 phone number 5 5 users reported that they have UNsuccessfully reached Booking.com by calling +65 66 033 400 phone numberSingapore+27 216 812 520+27 216 812 520Click up if you have successfully reached Booking.com by calling +27 216 812 520 phone number 24 24 users reported that they have successfully reached Booking.com by calling +27 216 812 520 phone number Click down if you have unsuccessfully reached Booking.com by calling +27 216 812 520 phone number 18 18 users reported that they have UNsuccessfully reached Booking.com by calling +27 216 812 520 phone number14%Confidence scoreSouth Africa+886 287 268 300+886 287 268 300Click up if you have successfully reached Booking.com by calling +886 287 268 300 phone number 0 0 users reported that they have successfully reached Booking.com by calling +886 287 268 300 phone number Click down if you have unsuccessfully reached Booking.com by calling +886 287 268 300 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +886 287 268 300 phone numberTaiwan+971 44 358 200+971 44 358 200Click up if you have successfully reached Booking.com by calling +971 44 358 200 phone number 8 8 users reported that they have successfully reached Booking.com by calling +971 44 358 200 phone number Click down if you have unsuccessfully reached Booking.com by calling +971 44 358 200 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +971 44 358 200 phone number60%Confidence scoreUAE+54 115 296 5600+54 115 296 5600Click up if you have successfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have successfully reached Booking.com by calling +54 115 296 5600 phone number Click down if you have unsuccessfully reached Booking.com by calling +54 115 296 5600 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +54 115 296 5600 phone numberArgentina+55 113 956 4000+55 113 956 4000Click up if you have successfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have successfully reached Booking.com by calling +55 113 956 4000 phone number Click down if you have unsuccessfully reached Booking.com by calling +55 113 956 4000 phone number 0 0 users reported that they have UNsuccessfully reached Booking.com by calling +55 113 956 4000 phone numberBrazil+52 555 047 1800+52 555 047 1800Click up if you have successfully reached Booking.com by calling +52 555 047 1800 phone number 0 0 users reported that they have successfully reached Booking.com by calling +52 555 047 1800 phone number Click down if you have unsuccessfully reached Booking.com by calling +52 555 047 1800 phone number 2 2 users reported that they have UNsuccessfully reached Booking.com by calling +52 555 047 1800 phone numberMexico
-
Booking.com emailscustomer.relations@booking.com100%Confidence score: 100%Supportmarlen.penner@booking.com100%Confidence score: 100%Supportcustomer.web@booking.com100%Confidence score: 100%Supportcustomer.service@booking.com100%Confidence score: 100%Support
-
Booking.com addressHerengracht 597, Amsterdam, 1017CE, Netherlands
-
Booking.com social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
- View all Booking.com contacts
Most discussed Booking.com complaints
this is a scam!Recent comments about Booking.com company
Booking a hotel room




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
As I have seen from the 1st picture you attached, under the hotel policy part it says this is the general hotel policy it may vary per room type...
I think most of us not even reading conditions of websites that we are shopping from...