Booking.com – Hotel booking was not allowed to stay manager told me there was no booking under my name ( 1 comment)

I booked on Sunday 1 night at the Astor hotel queensbourgh terrace W23SY

ref [protected]

I arrived approx midday to put 3 heavy suitcases in the hold.

When I arrived I was asked for my boking ref, It had not shown on my emails but I had a ref number Astor hotels would not let me stay or leave my bags, " other staff members came and sat down staring at me and were talking about the olympics opening ceremony... As if I had something to do with it, pure spite, So having a disability I had to lug all my suitcases and book another hotel, I even asked the manger to call m3e if the situation changed and he got my booking, By 5pm I was so tired and angry I booked another hostel Still having no contact from Astor staff, later that evening after checking my account I found the transaction and the payment so I called the Hostel to be told by an idiot he could not see the booking. I want an refund