Booking.com

I made a booking for Hotel with Booking.com. I arrived to Hotel Horizon Abuja Nigeria on December 17 to spend 3 nights. the reception said they had no record of my booking. i presented a copy of my reservation. They declined to accept and went on to charge me double the rate. Booking.com are impossible to communicate with and i was left with no hotel that first night. I was furious and would never again make any reservations with Booking.com

I got my confirmation of booking via email on the 28.11.2017 15:59 from booking.com:

Buchungsnummer
1309.307.926

When I arrived at the hotel they told me that the hotel is fully booked and that they can't give me a hotel room. They also said that booking.com was giving by mistake to me this confirmation?
It was too late for me to find another hotel as all were booked so I was screwed this night.
I was more than angry about this and I will never again book through booking.com.

Thanks booking.com!

I booked from 10 to 30 january via booking. In summit hotel .
Confirmation number :[protected]

I had a free cancelation booking before 8 january and i found surprisingly the hotel charged me today 6th of january 249 dirhams? The conditions of the reservation was to pay at property and the credit card was to ensure that i will pay. Plus i was guaranteed a free cancelation.

I canceled the entire booking later on thinking something went wrong, and sent them an email asking for a refund. So they answered that they have the right to withdraw one night! This was never mentioned in the reservation, plus i wasnt asked before they use the credit card!
I find this totally unacceptable
I made another reservation as my visa has the info of the hotel
Kindly advice and i would like to have my money back
Best regards
Nirmeen el sayyad

The advert for the accomodation was that booking could be made without any payment.However;as soon as the booking was made, the establishment kept bombarding me with e mails for payment. The deposit was paid and subsequently before l could book in on the 29th of December 2017, the balance was paid. I had to also pay for a cleaning service of R 250.00, which according to the website was a daily cleaning fee. When l subsequently asked about cleaning services, l was advised that the cleaning takes place after we book out. No cleaning detergents or implements were neither left for this purpose. I was also advised that a damages deposit of R 1000.00 was to be paid on booking in 29th December. When we arrived at the establishment, reception was not aware of our booking and after much fumbling the owner sent her maid to hand over the keys. I was under the impression that the deposit would be debited to my account, as many establishments do but the maid informed me that cash was needed. I informed her that l would go to the ATM and withdraw cash.l subsequently did withdraw the cash and sent the owner a message at 19.30 that l had been to the ATM amd have the damage deposit and someone could fetch it. However, by 12 H00 the following day no one had arrived for the deposit and we had to leave to a function. Earlier that morning l had opened to burglar guard gate only to find it falling off from the top end and the bottom was practically falling.l called my son who thought it better to leave the gate against the wall as it was very windy and the gate could have fallen over the balcony and caused much more serious damage. I immediately called the owner and informed her of this. She promised to send someone over to assess the gate and l assume that it was done after we had left on 30th December 2017. On the 31st prior to booking out, her maid again came to demand the deposit, which l paid.l was then informed that we are responsible for the repairs of the gate, which l denied as l was travelling with my two sons and niece and they had not ledt the apartment prior to me leaving on the 30th. The owner, Ms Mitasha Kanjee informed me that she would forward a quote and then remit the balance of my deposit after 3 to 4 days. She has to date failed to revert either with a quote or the balance of my deposit. She has since refused to take my calls nor has she answered my e mails. Booking dot com needs to verify credentials of people using their facility as it is clear Ms Kanjee does not operate from an ethical and professional manner. Kindly assist to get the courtesy of a response from her. Ms S.Pillay

Dear resolver group,

I booked an apartment in Vienna Heart of Vienna "Opera House" Studio and for my surprise they charged me without my consent for additional 48€

I did all the screenshots while booking the apartment, and nowhere was any such fee mentioned.
I feel scammed!
I already wrote to the apartment owner about asking to refund my booking because their fee wasn't included during the booking procedure

I expect to have my booking cancelled with full refund and Booking app to prevent such scamming from happening again

The additional fee is not included in the important details, only the fee for smoking in the apartment 300€

Thank you
Best regards,
[removed]

Dear Sirs,

I proceeded to book a classic double room for 2 guests on the booking.com website yesterday, 3rd January 2018, before confirming the booking I was given a breakdown of the hotel details. I proceeded with the booking once I checked the details, and confirmed that I was happy with the non-refundable cancellation policy and we were to pay at the property.

Upon receiving the confirmation email, I scrolled down to ensure all details were correct. At this point I noticed that the confirmation email stated 'single use'. I have evidence that the confirmation page on the website does not state 'single use'.

I contacted booking.com immediately to advise them. I spoke to a very helpful gentle, Joshua. Joshua contacted the hotel whilst I was on hold, however, the reservation department was closed until this morning. Joshua told me to call back in the morning, so that is what I did. I spoke to a very unhelpful lady called Megan Pay. She advised me that the hotel are prepared to add an extra guest to the room but at an additional cost of €160.00. I am not prepared to pay this as the website is very unclear.

I am also unable to cancel as the cancellation fee is the full amount. I also found on the website that I can book directly with the hotel for cheaper, however, I would have to pay upfront. That is not possible at this time.

I really need a response as soon as possible before I pass this matter on to my Solicitor to deal with.

Please see attached evidence that the confirmation on booking.com did not state 'single use' whilst I was booking.

I look forward to hearing from you as a matter of urgency.

Kind regards,

Mollie Ellerman
On behalf of Anthony Ellerman

Confirmation number: [protected]
Pin code: 4613
Your booking has been successfully cancelled for free
Dear stephanie la,
We can confirm that your reservation at huahin beach luxury condominium has been cancelled. you don't need to take further action, but if you have any queries for the property, their contact details are: +[protected].
Huahin beach luxury condominium
Khao tao, thailand cancelled
Phone: +[protected]
Email property
Check-in monday 1 january 2018
Check-out thursday 4 january 2018
Terms of cancellation cost
Huahin beach luxury condominium has agreed to waive the cancellation fee on this occasion. you will not be charged for this cancellation.
Total cancellation cost: thb 13000 thb 0

The hotel has not refunded me in full even though I have received confirmation above.

Please help refund me asap because I want to close this out asap

Its not fair to customers to have to chase their refunds.

No one at customer. [protected]@booking.com is helping me about this refund and I am extremely disappointed because I have used your website many times.

I will contact better business bureau to resolve this if you are unable to assist thanks.

I am trying to cancel a reservation and the hotel (riff hotel chelsea ny) is trying to charge me $200.00, the cancellation is well within 24hrs, can booking.com assist me in this? the cancellation was made due to the hotel being so dirty and the health risk to my four young kids.
Confirmation number: [protected]
Pin code: 2078
Riff hotel chelsea ny [protected]

I am sending you a complaint from me regarding the Ramada Encore Ribalta hotel not refund me a sum despite although there is a free cancellation on the grounds and they said to me that i should inform your esteemed company.
More over that the rooms are not identical to the international standards and the rooms very tightness
then I referring the balcony they said that it is on the top floor when i go there I did not even find a chair to sit on it
So the name of this hotel was exploited by them and its not classification five stars and the quality of the food presented is not varied and they said it for show only
As a result of all these circumstances
I requested for cancellation the reservation.

Confirmation Number: [protected]
Please raise this complaint with your officials

Regards

Ahmed shoukri

On 26DEC2017 (us eastern) saw a charge from booking.com for a hotel in Europe. I proceeded to call my bank and report fraud and cancel the card. My fiance, who's card number was stolen then called bookings customer care. They said they would see about canceling it and call back. They took her name and number, along with her email to send the original conformation email. That email was in italian. The next day, we called and was told that they never contacted the hotel but would now and would call us back. Today, 28DEC2017 (EST), we called again. This time she was told that the hotel won't cancel and if they do, we owe the cancellation fee, plus a 200 dollar fee to bookings. She got off the phone and I called. I spoke to Hercules, who told me the email, name and phone number are hers now, so it's not fraud any more. He also informed me that they remote accessed my "IP address" and it will match.

So now it's not only identity theft and fraud, but your company is profiting from the fraud. This is unacceptable. I have already filed with the European better business bureau. And to have your company be complicit in frauding anyone is reprehensible.

Sir, i booked a room 3 days ago as planned to reach here(Dwarka).
When i reached dwarka. I went to hotel they told me that booking.com guys could do anything it doesn't mean that we will give you room. And they talk in many disrespectful manner and due to these we took hotel in other room it cost us much more than oir budget..

Regards
Shivraj soyal
[protected]

They didn't give us proper service. They said that they will.drop us from bus stand as we r new in maharashtra so we were tention free.but when we reach in bus stand and call to them then they didn't pick call we call them atleast 30 to 40 times .we were waiting in sunlight but thanks to Oyo app. They help us .We will put this complain in consumer forum.

December 19, 2017-logged on to Booking.com to cancel my reservation with the Heritage Hotel in NYC and I was able to, but not without paying a $125 cancellation fee. I never received the email confirmation and the booking process said free cancellation with no penalty.
Spoke with Amy at the Heritage Hotel in New York City, they would not waive the cancellation penalty. Booking.com was no help either. I'm sure the Heritage Hotel will have no trouble filling the room, they'll get my $125 and their current internet rate at almost double the price.
I would like the Heritage to refund the penalty since I canceled within 48 hours and never received the confirmation email.

I never believed in reservation throw the Internet, but this is the way it works these days.
I made a reservation throw Booking.com by end of Sep, 2017 for the new year eve in Dubai at Hyatt regency hotel for 10 days, at that time the price was 3300$ for 2 rooms 3 adults 2 child, at the 2nd of Dec, I got an email from booking.com telling me that (you credit card is invalid) update or add new one, so I provide them with new credit card, 3rd of Dec, I get an email (credit card update successfully), at 8th of Dec, got an email from Hyatt regency says that my reservation was cancelled because of an invalid credit card, at this time the hotels prices were very high double or treble, and I had to make another reservation at another hotel because I was already bought the airplane tickets, and I pied for the new reservation 6000 $, at 10th of Dec, I got a massage from my bank with the first credit card says that I was charged 3000$ and I don't know way!
Allow me to say this... either booking.com cannot control their serves or the hotel did not like the price I take from them or from booking.com and they want to change it, and how did they charged me with 3000$ and they send me an email that I had invalid credit card.

Booking.com sent me an e-mail to state bookings confirmed. Unfortunately when I arrived on 15th, the studio suit thatbI booked was not available. I called Booking.com and they said that is not their problem. According to them it is between the hotel and customer. Is that true? Booking.com gets a fee for and does not take responsibility of the matter. I think it is very irresponsible of them. My advice is DO NOT TRUST booking.com.

This hotel has one room with promised facilities but they provide it to other people and customers are provided with basic room once we arrived. When we checked in little late we do not have much options to change the hotel. I booked this hotel for two nights 17 and 18 Dec 2017. Thisara ECO Rest & Safari Yala 3km pole sella kataragama road kataragama . I'll be closely following up your actions against this complaint. My email is [protected]@yahoo.com
Thank you.

I am writing to you to raise an issue about Online travel agent at Booking.com on September 23rd, 2017.

Booked hotel and paid 487 Euros then found out that the place have Rats/Mice/and Cockroches I informed them I want to cancil because I could not stay in this hotel. I want my money back. Hotel Pennsylyania refused to give give me a refund and booking.com passed the buck leaving me high and dry I feel sick

I would most certainty want my hard earned money returned.

Below is the email received from Booking.com. That they cancelled my 30 days prior booking with some fake/vague reason.

"This is in reference to your booking made via booking.com on our property in Singara Road, Masinagudi, Tamil Nadu

We have been trying to reach you over your registered mobile number to inform you that this property is unavailable on your requested dates."

This is absolutely unprofessional services. We checked the availability and blocked the rooms. Now today (after so many days) you are writing to us and saying different story. Not acceptable. Will take this up in all the forums including social media. Highly unethical, just you got better package/tariff due to season demand you cancelled my booking.

I'll never use booking.com henceforth and endorse this incident to all my near & dear ones.

I am planning a trip to Wyoming for December 23rd through the 30th. I called the lodge where I am planning on staying and their voice message says "We are currently closed for the season, for reservations please use Booking.com". I then log on to Booking.com find the lodge, get the dates and the rooms I need and then enter my credit card information to make the reservation. Booking.com then states you will not be charged for your stay until you arrive at the hotel, however the hotel may place a hold on your account to ensure sufficient funds. I stay in hotels 200 days out of the year so this isn't anything out of the ordinary. Two days later I start noticing odd charges to my credit card. One is for a computer software company in Canada in the amount of 894$ and change. Two more for identical amounts at a retail store in NY for 134$. (I live in California and the hotel is in Wyoming).. I use my credit card for every purchase so this is not the first time my card has been compromised. I call the credit card company and notify them of the charges to my account that I did not authorize. My card obviously gets canceled and they will send me a new one. Now I have to log back into booking.com to ensure I have a valid card on the reservation. I go back on to booking.com and under my reservation there is an option to update credit card. I enter my Debit card which I have as a backup, and mind you have not used for any purchase in the last 3 months. The next day (being today) I receive a phone call from my Debit card company saying there have been some strange charges to my account. This time it was for the Same computer software company in Canada for .72$, and a tire shop in Canada for 394$. (once again I live in California and have not visited Canada in over ten years). I try to call the hotel to see if for whatever reason maybe the software company in canada is actually them trying to see if I have the funds, being as it is the same merchant. Again the voicemail is the same that they are closed for the season. And once again I have to cancel this 2nd card. I call booking.com and tell them my situation, the agent, although pleasant wasn't really able to help me out. He said that no one from booking.com can ever see your card information and that it is passed straight along to the hotel. I explain to him that the hotel currently is still closed for the season and doesn't even have anyone in operations working. He repeated that the security booking.com is 100% safe and secure and there is no way anyone on their end could see my information. I then told him that Nicolas Cage once managed to steal the Declaration of independence. (National Treasure), however he didn't find it amusing, but the point is still valid anything can happen right? He then just said he would send me a link to re update my card. Fool me once shame on you, fool me twice, well. I have one debit card left as a source of money and cannot manage to have it shut off. And still I don't know if I will have a room when I get to WY.

We book an all inclusive vacation with a balcony and ocean view. When we arrived at hotel we got a 4 story walk up with no balcony. Then when we asked to get moved to another room they give us a ground floor room with a view of a tree with [censor] and toilet paper on the floor. When we asked to get moved they told us no. We would have left then but this was intended as a pit stop between Disney World and a transcanal cruise. So two weeks all inclusive was a chance to not spend money plus I was preauthorised for stay and have no room on visa for new resort. Plus the location and view are amazing. The staff is great the only problem was with the booking.

Our all inclusive plan included buffet breakfast lunch snacks and dinner as well as free drinks. There is also supposed to be a pool and bar.

First of all, there are no buffet breakfast lunch snacks and dinner. All a la carte. What you order and what you get are two separate things. We ordered sausage and sautéed potatoes we got rotten wieners and boiled potatoes. Lunch was inedible I can not eat something that I don't know what it is. Dinner is a choice of a steak cooked one of four ways but each way turns out the same. Snack was hamburger or hot dog. There is a pool but there is no water in it only thing only thing advertised was correct.

There is a pool bar but it's closed probably because of no water in pool. We can oreder drinks at the restaraunt when it's open.

If we leave we will have to pay for full two week booking. Not much room lest on card after that,

When I contacted booking they said they are not responsible for what hotels advertise on there site.

When I googled booking.com I read that website is a fraud and there are hundred and thousands of complaints against them. And that it has been going on for over 5 years. This is the longest running scam I have ever read about. I have no idea how they stay in business but I have a feeling they are lining a lot of peoples pockets.