CB Travel Agencies and Tour Operators Booking.com Complaints #22-41

Booking.com review: Booking.com failed to handle multiple cancellations and refunds

Monika St of GB

Nov 22, 2025 7:13 am UTC

Verified customer

Featured review

I had an extremely frustrating experience with Booking.com. My original accommodation was cancelled just a few weeks before my holiday, through no fault of my own, forcing me to find an alternative at a higher cost. Booking.com assured me that they would cover the difference, and I accepted the new booking based on that promise.

To make matters worse, the second accommodation I booked through them was cancelled in the middle of my stay, again without any fault of mine, causing major disruption to my holiday plans and additional unexpected expenses. Despite submitting all invoices and documentation, Booking.com issued a refund that was only a fraction of what I was owed, and their explanation for the calculation was completely illogical.

Repeated attempts to get a detailed explanation from customer service were ignored, which only added to the stress and financial loss caused by their mishandling.

I am taking this case to court and reporting Booking.com to Trading Standards. I strongly encourage other travellers to stand up for their rights and fight against unfair treatment—do not accept being misled or ignored.

Recommendation: Avoid at any cost. It's fine when things go smooth but as soon as there are any problems, booking.com don't take any responsibility.

I saw your email but it way send from noreply email as most customer service emails so I am unable to provide any details.

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Booking.com Contacts

Booking.com phone numbers

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8%
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Germany

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100%
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33%
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14%
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60%
Confidence score

UAE

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Mexico

More phone numbers

Booking.com emails

customer.service@booking.com

100%
Confidence score: 100%

p.downham@booking.com

Booking.com address

Herengracht 597, Amsterdam, 1017CE, Netherlands

Booking.com social media
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