Expedia cares more about profits then the health of our Nation
During this time of health concerns throughout our country especially when flying, I want to share my story with America about the difficulty I encountered when I was encouraged to cancel my flight because I because ill with the flu.
After listening to the news and doctors throughout the country, they asked us as Americans not to travel if we knew we were sick or give time to get well before traveling. Therefore the day before my flight, which I had booked on Expedia, (I had purchased the the insurance for flight protection) I called Expedia.
They first informed me although because I had purchased the flight protection, it did not cover the flight because the airline has their own policies. This is not something they let you know in bold letters. In addition, they put me on hold for one hour and twenty three minutes.
I took the time to call United and explained my situation, and they said; "Tell the Expedia Rep to call the Executive Desk at United, and also ask for a three way call." I did this, only to find out from the rep that this was not their policy and they could not do anything to help me.
I went to the doctor on the 2nd of March and the Doctor did in fact tell me I had the flu and it was not a good idea to fly because I could infect other people.
I came home and started to fill out the paperwork for the insurance company. It took me 4 attempts and I'm still not able to upload the files because they say the file is to large. I re-sized it, still the same info. I finally sent what I had. I spent two hours on the phone; had to go to the doctor; had to travel to the airport so I could get this all documented; and finally fill out the paperwork, which I am sure is not complete yet.
When profits over-rule the care for a human being, when protocol become more important then the person at the other end of the phone and when all of us who are traveling put our hands into the hands of Expedia and their travel insurance company, it will take you over 6 hours of your time, and weeks if not months to get things resolved.
Expedia wants to wash their hands of being responsible for what is going on. The insurance company tells you have to talk to United or the airline you choose and United said, you have to go through Expedia since they booked the flight. It is a cat and mouse game. Finally the consumer gets tired and gives up. Expedia is more concerned about the profits then the person they are dealing with. It is time all of us take a stand and let Expedia, and all the other money grabbing corporations understand as Americans when we have been told to do what's smart for the health of our community, and they could care less. Bottom line….I'm not flying today because your health is more important then the money I will lose, Thanks Expedia.
