Booking.com review: Custom service just doesn’t reply on the critical issue

I’m a very active customer. Have 4-5 booking a month and unfortunately, 2 booking has some critical issues. First one I was charged and the host said they never received and money and cancel my booking , second I was asked credit card information by my host. Both issues were escalated to booking.com , said someone will be in tough and nothing after multiple follow ups. They are prices aren’t better than most of the competitors so why to use them

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