Booking.com

We booked flights from Perth (AUS) to Kuala Lumper, with Air Asia through Booking.com. When we arrived at the airport for our scheduled flight we found that the flight did not exist! We had to book alternative flights with another airline to make our connecting flight. Booking.com have refused to refund our money saying that we need to make a request to Air Asia, we did this but Air Asia have said that as we purchased the tickets through Booking.com (a third party) we need to get the money back from them. We have send multiple requests to Booking.com complete with screenshots from Air Asia saying they cannot process a refund as we booked through a third party. Booking.com keep saying the same thing to us and will not refund us. This has been going on since the 16th December 2023.

110 east arbor rd Eden North Carolina. Econo Lodge. I booked through booking I am a member came here to visit family in the area. I have never stayed in such a round room in my life. It is totally disgusting. My bed spread on both beds have holes in them and the blankets I wouldn’t even let my dogs lay on EVER! The holes are huge pictures enclosed dingy towels filthy shower the hotel cares less. I made the issue to staff they don’t care. I paid in cash no refund too bad. Booking shouldn’t honor this fleabag which is exactly what it is not charge 118.00 a night loree graley customer 2/9-11/[protected]

I had made a reservation at the YOTEL in Argyll Street in Glasgow for Friday 2nd & Saturday 3rd February. I did not take the cancellation fee as there was ABSOLUTELY NO WAY that we were not going to be requiring the accommodation. Unfortunately as the occupants for this accommodation were travelling from one of the Scottish Island the airplane did not make the journey so therefore they were unable to come to the mainland . I did send a message on that afternoon about this but I did not receive a reply...

I am aware that I did not take the cancellation fee but I do feel that under the circumstances that there could have been some "goodwill".

I would be very reticent to go through booking .com again [which I have used a lot over the years] due to this disappointing incident.

The booking number was [protected] at a cost of £206.55.

I would be very much appreciate a reply.

Best Regards. Mrs Walsh

Contacted customer services to say we had been charged for a pet we don't have and would they refund. Told we had to send proof of payment which is not due for 4 days. Really unhelpful, very difficult to understand and felt like they really didn't care or try and help.

I would expect better from a companies customer services and an completely unhappy with having to provide invoices when its booking.com job and surely they already have that, absolutely ridiculous.

I had such a horrible experience with booking.com this past vacation that I would def not be booking with them ever again!

We drove 16 hours to our destination with 3 kids just to get there and find out that booking OVERBOOKED us.

I tried calling and they said I should start the process of relocating. So I did. This was around 8:30 pm….at MIDNIGHT I had nothing! No one would do anything, all the representatives from out of USA, WOULD DO NOTHING! Jjust tell me to wait for the email with a list of properties for me to choose from. Its been 7 days I did not get that email!

By midnight I was driving around looking for hotels ON MY OWN because of a booking.com mistake! I finally found one but it ended up costing double what I had pay to booking.com

This ruined out first day, our kids were miserable after a long day driving, our budget the trip was ruined and booking.com DON’T EVEN CARE! They will never see my money again…..

I made a booking as early as April 23 on the Booking.com platform and was dully sent the confirmation thereof, after enquiring with the property I was informed that the property could not confirm the booking as it seemed that their (booking.com) platform was used fraudulently to list an existing property, therefore the real property had no record.

My real frustration is that booking.com is stringing me along making all kinds of promises (it’s being investigated, I will accomdated etc)

It’s now 3 Dec and no response from them.

[protected] Booking number

Pathetic service in resolving problems.

I booked an apartment named Hyde Residences in Pattaya, Thailand through Booking dot com

The advert said wifi is free of charge yet upon arrival we was advised it was basic wifi only and we had to pay additional fees of around 400 baht per week to upgrade.

After checking the apartment policies these additional fees were not mentioned anywhere.

We decided that we felt we could not trust this apartment and so we found somewhere else and left.

They refused for some time to give us our deposit back (we did eventually get that back) however to date we still lost £281 for the two week stay which we didn’t proceed with.

We have exhausted with booking com as we either get generic messages or they say the terms and conditions mean we don’t get our money back.

Technically the terms and conditions I feel have been breached as we were mis sold a property.

I don’t think I’ll be using them ever again not that they care.

J'ai réservé une voiture (C4 grand picasso) via Booking.com à LIsbonne.

J'ai payé pour cela 245.93 € 197.28 de location + 48.65 d'assurance complémentaire) à Booking. Lorsque nous avons pris la voiture à la coompagnie OK Mobility à Lisbonne, il m'a fallu payer 451.95 € (ok premium cover, fuel charge, etc). Je pensais avoir payé la location.

D'autre part nous avons eu une Dacia Logdy à la place d'une C4 Gran Picasso Citroen et enfin la caution de 200 € a été débitée.

They have stopped responding to my messages about a booking which had incorrect information, but which was only available after making a non-refundable payment.

Cascina cattabreghetta claims to have a shuttle service from milan airport - but that costs more than the room! Night of 5 to 6 dec 2023 booked sept 2023.

I have messaged customer service multiple times, who tell me to contact the property, which I did via booking.com, and have not received a reply.

And customer service reply to each of my messages in the app saying someone will reply within 24 hours - which has not happened since sept 30!

I am student from University of Westminster and I had booked the round trip flight from London(AI162) to India

(AI887) on 29th Nov and 5th Dec 2023 respectively. The purpose of coming was to appear for an exam however it got reschedule and in this situation I had to cancel my tickets. My Airline reference no is RRH5R9 and I was cancelling the ticket within 24 hours of booking the ticket, still 15000 INR was getting deducted. As per policy if the tickets are cancelled before 24 hours of booking full amount will be given and I am very disappointed with the customer handling service.

My family arrived at a rental location I booked on booking.com (routes car rental) when we arrived at the counter was greeted by the rudest agent in the world. She stated that they don't rent to local residents in which was not disclosed in my contract that has been confirmed. This ruined my family mini vacation in which we had to cancel. There is no one to contact they also charged my credit card for insurance services that I did not receive. This should be illegal. This is a form of discrimination.