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Booking.com Complaints 1680

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2:12 am EST
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Really disappointing experience that requires a senior bookings.Com to take charge of liwith a confirmed booking ~ checked at the time of the following event with booking.Com ~ the manager spoke to booking.Com and told her that they [hyatt] had cancelled the reservation - unilaterally. Before that, the manager, charlie rubalcava treated the situation a...

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3:46 pm EST
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Dear Sir/Madam: We are partners with a rental property under the name Serenity by the Sea, ID No.: 9425780, located on the Island of Bonaire at the Sand dollar Condos. As such, we have been trying for months now to inform your company that the individual who opened the account, and who is NOT the legal owner of the property, and who has been collecting...

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12:38 am EST
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I have tried to register to booking.com as a property owner. I saw the mock ad at first but I was not done fixing my advertisement. Then on another date, when I tried to log in again to complete the creation of my profile, I could not log in. The username and passwords were not working. I tried several times to contact them but they only have the automated...

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11:41 am EST
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I never received any information from Booking.com or Royalton Splash Riviera Cancun about their 14-day cancellation policy. If I had received correspondence about their 14-day cancellation policy from Booking.com or from Royalton Splash Riviera Cancun, I would have cancelled before the deadline; or in my case, I would have requested that the trip be...

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10:37 pm EST
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While booking for an attraction from Booking.com app on an iPad, the page refreshed back to the cart without giving a confirmation that the booking was done. This made me do the booking twice and both the times I did not get the confirmation page from the app. However, the next day I realised that my money was deducted twice from my account and two ticket...

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8:01 pm EST

Booking.com Confirmation received but no booking by the property

I made a booking as early as April 23 on the Booking.com platform and was dully sent the confirmation thereof, after enquiring with the property I was informed that the property could not confirm the booking as it seemed that their (booking.com) platform was used fraudulently to list an existing property, therefore the real property had no record.

My real frustration is that booking.com is stringing me along making all kinds of promises (it’s being investigated, I will accomdated etc)

It’s now 3 Dec and no response from them.

[protected] Booking number

Pathetic service in resolving problems.

Claimed loss: I need my booking

Desired outcome: Accommodation to be honoured , booking.com to take responsibility and admit that there’s a problem , instead of avoiding

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12:35 am EST
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Booking.com Mis sold an apartment

I booked an apartment named Hyde Residences in Pattaya, Thailand through Booking dot com

The advert said wifi is free of charge yet upon arrival we was advised it was basic wifi only and we had to pay additional fees of around 400 baht per week to upgrade.

After checking the apartment policies these additional fees were not mentioned anywhere.

We decided that we felt we could not trust this apartment and so we found somewhere else and left.

They refused for some time to give us our deposit back (we did eventually get that back) however to date we still lost £281 for the two week stay which we didn’t proceed with.

We have exhausted with booking com as we either get generic messages or they say the terms and conditions mean we don’t get our money back.

Technically the terms and conditions I feel have been breached as we were mis sold a property.

I don’t think I’ll be using them ever again not that they care.

Claimed loss: £281

Desired outcome: I want them to get the money back from the host or take the hit financially.

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Update by Katy Andrews
Dec 02, 2023 12:35 am EST

Please help

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10:08 am EST

Booking.com Paiement supplémentaire pour la location de voiture

J'ai réservé une voiture (C4 grand picasso) via Booking.com à LIsbonne.

J'ai payé pour cela 245.93 € 197.28 de location + 48.65 d'assurance complémentaire) à Booking. Lorsque nous avons pris la voiture à la coompagnie OK Mobility à Lisbonne, il m'a fallu payer 451.95 € (ok premium cover, fuel charge, etc). Je pensais avoir payé la location.

D'autre part nous avons eu une Dacia Logdy à la place d'une C4 Gran Picasso Citroen et enfin la caution de 200 € a été débitée.

Desired outcome: Remboursement de la caution et de la somme payée à OK Mobility

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2:18 am EST
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Greetings, My name is Debra Engel and I live in Victoria Australia. My phone number is [protected] My booking was a nightmare and Booking.com agreed to refund me the full amount of 384.80 Euros. (Refer email from them below) I have had numerous emails, they even gave mean ARN number for my bank. ARN 15425953249002862360155. My credit card number end...

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9:19 pm EST
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Booking.com Customer service

They have stopped responding to my messages about a booking which had incorrect information, but which was only available after making a non-refundable payment.

Cascina cattabreghetta claims to have a shuttle service from milan airport - but that costs more than the room! Night of 5 to 6 dec 2023 booked sept 2023.

I have messaged customer service multiple times, who tell me to contact the property, which I did via booking.com, and have not received a reply.

And customer service reply to each of my messages in the app saying someone will reply within 24 hours - which has not happened since sept 30!

Claimed loss: Euros 83.16

Desired outcome: At the very least this fraudulent accommodation should be removed from the platform - and ideally my payment should be refunded to me by Booking.com if they are now unable to contact the property themselves, as they claim.

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2:35 pm EST
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Booking.com flight cancellation request

I am student from University of Westminster and I had booked the round trip flight from London(AI162) to India

(AI887) on 29th Nov and 5th Dec 2023 respectively. The purpose of coming was to appear for an exam however it got reschedule and in this situation I had to cancel my tickets. My Airline reference no is RRH5R9 and I was cancelling the ticket within 24 hours of booking the ticket, still 15000 INR was getting deducted. As per policy if the tickets are cancelled before 24 hours of booking full amount will be given and I am very disappointed with the customer handling service.

Claimed loss: 15000

Desired outcome: I would appreciate if they refund the full amount of my ticket which was 59000

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12:43 pm EST
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On Sep. 16th, I initially made a reservation on booking.com with confirmation number [protected], and pin code 0147, I cancelled this reservation immediately after I realized that the room was only accommodating 4 people which did not fit our requirement. Few days later I noticed my account was charged for $1356.63 and then refunded for $1284.74, for a...

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10:20 am EST
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Booking.com Rental car

My family arrived at a rental location I booked on booking.com (routes car rental) when we arrived at the counter was greeted by the rudest agent in the world. She stated that they don't rent to local residents in which was not disclosed in my contract that has been confirmed. This ruined my family mini vacation in which we had to cancel. There is no one to contact they also charged my credit card for insurance services that I did not receive. This should be illegal. This is a form of discrimination.

Claimed loss: $48.00

Desired outcome: This company needs to disclose all information . ROUTES CAR RENTAL SHOULD BE SHUT DOWN. Compensation is requested.

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10:51 am EST
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Booking.com Booking hotels

We booked a hotel stay in Santorini, Greece back in September 9, 2023, and we thought we booked with free cancellation before Sept 27, two weeks before check-in. Two days later we cancelled the reservation, but we found out that the confirmation was non refundable. We lost over US $1334. We contacted Booking.com customer service and it was not help at all. We think the website was cliched or not reliable and what the result from their website.

We attached the screenshot file that was similar when we booked the rooms.

Now we don't recommend anyone to book any travels through Booking.com and you can check other website like, Expedia, Kayak or direct from the hotels since the price at Booking.com was not cheaper than other sites mentioned. Other website might be easier to deal with customer service.

Claimed loss: US $1334

Desired outcome: Get a refund on Confirmation number: [protected]

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9:00 pm EST
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3 Experiences with booking.com Nov 22. I rented an apartment in Valencia with pictures of a terrace. We arrived and there was no terrace. The landlord said it was a different apartment yet the pictures were on my booking. Oct 23. I went to Cypress having picked an aparthotel with a pool. The hotel was basically closed for renovations, I could have still...

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3:21 pm EST
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Booking.com scam from booking.com

host beware. don't use booking. They straight up lie and don't care. they tell you to setup direct deposit then there is no direct deposit. you have to accept cash at booking which it doesn't tell you that on the site. who can be at your house every check in. like everywhere now.

government that condones bad behavior. criminals know this rent your house destroy it then leave. thanks book.com The people at booking.com no clue total different stories but all agreed that this is scam. they didn't agree because the website should be shut down until fixed. The call desk didn't even try to fix they just agree its a scam. first time for everything.

Claimed loss: 26000

Desired outcome: 2600plus a days work. nine hours trying to find numbers and figure this out.

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6:12 am EST
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My wife and I booked a self-catering cottage in Somerset via Booking.com Upon our arrival on 5th August 2923, the place was filthy, smelt musty, and no cleaning had been done. Dirty sheets were still on the bed, old food was in the fridge, etc. It was not fit for purpose, and we could not stay there. We had travelled for 7 hours and were tired and...

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4:27 am EST
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Booking.com Accommodation

Hello, I booked at this apartment on booking.com for 30 September 2023 upon arrival the place had no electricity and the pictures of the place where totally different place was smelling everything was very dirty could not sleep phoned host no answer and phoned bookin.com they took complaint upto now when I phone them for my refund they tell me host has not come back to them I want my refund as we ended up looking for another place to sleep which was now very expensive. I have realised everyone who has booked there has never slept in that place the advertised property is not the one physical and the property is disgusting I feel booking.com is letting this host get away with fraud/scam as they still let people book under that host have a look at the reviews

Booking Ref: [protected] pin 5136 guest Shamiso Muwande mobile [protected]

Property address is

Desired outcome: I want my money back for the property I booked and never slept in it.

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I booked a taxi on booking.com's website, in August. I have been trying for nearly 3 months to have payment taken from the bank card and have my Wallet reinstated. The cost of the taxi was: £411.28 – the full amount should have been taken from my bank card, but booking.com took £410 from my Wallet and the remaining balance of £1.28 from the bank card...

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We scheduled a car to pick us up at our hotel in Tokyo and take us to the cruise ship terminal. When I selected a location for the car to take us to, your website would not accept the addresses I had for the cruise ship terminal which was in Yokohama so I ended up choosing the international cruise ship terminal which it turns out is not the one in Yokohama...

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About Booking.com

Screenshot Booking.com
Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers around the world. The platform allows users to search for and book hotels, apartments, villas, hostels, and other types of lodging in various destinations across the globe. With a user-friendly interface and a vast selection of properties, Booking.com has become a go-to resource for travelers looking to plan their next trip.

One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.

Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.

Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.

Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com customer service
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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

Overview of Booking.com complaint handling

Booking.com reviews first appeared on Complaints Board on Jan 27, 2008. The latest review Couldn’t fly on 22.11.2024 from Gatwick Airport, London, due to security reasons. was posted on Dec 5, 2024. The latest complaint The staff interactions were pleasant was resolved on Feb 27, 2024. Booking.com has an average consumer rating of 1 stars from 8225 reviews. Booking.com has resolved 124 complaints.
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  1. Booking.com Contacts

  2. Booking.com phone numbers
    +44 203 320 2609
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    8%
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    +49 211 9098 5000
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    100%
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    Portugal
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    Sweden
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    33%
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    14%
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    60%
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    UAE
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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 06, 2024
  7. View all Booking.com contacts

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