Booking.com
reviews and complaints

For my return to London from NY I received an email from Booking.Com

Booking.com sent me an email last minute stating they were unable to process payment directly to the airline for my luggage which meant I had to pay additional buggage fee to the airline in turn booking.com would refund me. It’s been over 2 months and I haven’t received my refund. I’ve called booking.com several times, raised a dispute form on the company website and still nothing resolved nor have I received any status on the dispute resolution form I completed.

Boooked flight ticket for Madurai to HYDERABAD Indigo flight departing at 3PM

today(28/10/23) at about 21:20. Paid through SBI credit card. .

But till now , i have not received the confirmation mail. Please help me. I could not find the MY BOOKED TICKETS option in your site.Please attend to this immediately.

my mail id is [protected]@gmail.com and mobile is +91 [protected]

I showed up at Glasgow airport Europcar to pick up my rental car on Sept 8th.

The agent requested an additional 500 GBP in extra insurance even though I had purchased additional 3rd party insurance and I had an additional $85,000 coverage on my ins card. The agent stated I needed 100,000 GBP of coverage.

I immediately cancelled and went to the next car rental agency.

Europcar said that Booking.com had my money and they could not return it.

Booking.com have made all kinds of excuses so as not to refund me my money

I booked flight from Durban South Africa to Lima Peru

Passenger: Sartorius Kurt Mr

Booking ref: WJGKFK

Ticket number: 118 [protected] - 82

FOID: PP111111

I have been trying to change return date from Dec 5 to Dec 8 but Customer Service in UK insists I must go to airline company who issued ticket

Issuing office:

TAAG CONTACT CENTER ANGOLA, LUANDA

Telephone: +[protected]

Date: 19Jun2023

I live in south africa and cannot contact a local Booking.com customer call center in South africa. My daughter has spent an hour on the phone with UK customer services

I clearly paid GBP 112 for flexible ticket option, why cant I manage booking online?

Hi Good evening,

My name is Rene Llanto I had reservation for 2 person at the Crown Plaza Auckland, an IHG Hotel from October 21 to October 23 when I booked online tru booking.com I didn't receive any deduction in my account I was thinking there is something wrong in my account. We decided not to for check in for the past 2 days there is no payment has been made. Today October 23 I was surprised I received a SMS amounting of NZD 505.47 deducted in my account I called right away the Crown Plaza Hotel but the guy from the reception told me that Booking.com didn't pay the Hotel.

I would like to ask help if possible, to get a refund or I will use the payment for check in instead. I tried to called several times the customer service but no one is picking up my calls.

Please help me to settle this matters.

U can reach me in email at [protected]@yahoo.co.nz / +[protected]

Thanks a lot

It seems that I am the last victim of lisapartment98.

I booked an apartment on booking.com on the 19th of october. The owner asked me to confirm reservation via Telegram @lisapartment98. She sent me a link to pay on booking.com payment platform (I have the screenshots). I proceeded to the paymen, she sent me another message to inform me that the payment was "HOLD" and that her bank needed a screenshot of my credit card (I blured information).

Once I have proceeded to the payment, I tried to contact her but I have no reply...This morning I can see on my bank account that my payment was sent to Cyprus...

I have called booking.com costumer service but thay asked me the reservation number that I never received...just crazy...they confirmed that I have no reservation.

So far as I can see,(previous posts) BOOKING.COM was perfectly aware that lisapartments98 was a scam and they did absolutely nothing. Just a shame..

At the end I lost 1023 euros.

My money paid for my accommodation has been refunded from the manager of the accommodation to Expedia then to booking.com.

It should then have been refunded to me.

I have not received it yet. It’s been weeks. The accomodation was disgusting and we were unable to stay. We had to pay elsewhere. Everyone has agreed to the refund and booking.com has my money but has not transferred it to me yet. There have been countless emails and phone calls. The matter has been escalated but still no refund

I booked a trip through booking.com back in august 2023 in Broadbeach Queensland.

The accommodation was paid in full. When we got to the accommodation the apartment was dirty and uninhabitable and should have had 2 beds which it did not. We stayed one night as there was nowhere else to go.

There were no more rooms available, so we had to go elsewhere.

The manager at the accommodation has refunded my money to Expedia who has refunded the money to booking.com.

I have been waiting for weeks for my refund.

The case has been escalated at booking.com but I'm still waiting. All documentation has been provided showing all monies have been refunded by the other parties.

I booked with Bayside hotel and Self catering based on their advertising of what the place looked like on your app booking.com for my son and 3 other young gentlemen that had to find accommodation for a gala they were attending.

On their arrival the place that they arrived at was NOTHING to what they expected to arrive at based on the website. They were shown to a room and in passing the person that showed them the room said that there would be a party held so a lot of noise. REALLY. My son then said no way not satsified. They were shown to another room and the door was loose. It was not a self catering apartment as booked only a microwave.

Sorry I want a refund of funds paid to them as this is false advertising. Looks nothing reputable from the photos sent to me by my son. They reviews are definitely nothing to go by. How 8.1 is a rating. Have no idea.