Booking.com

I have spoken three different times to your customer service and was told each time that I would have a total refund on my reservation confirmation number 2199.008.036 which was supposed to be for red carpet inn, norwalk, ct. 06851 telephone [protected]. I immediately cancelled after checking in because there was black mold on the shower. All three times your customer support spoke to the owner and I was assured that I would get the total rufund and not just half. The owner has lied. I will never use bookings.com again unless you can resolve this issue. This was on april 13, 2023

Customer service by Booking.com is NON service. They repeatedly refused to process the refund from Motel 6 that I already had the receipt for. Even providing that and an additional copy of same from Motel 6 corporate offices wasn't good enough. They claimed 'REPEATED"attempts to contact the property. Turned out to be 3 attempts. 2 hours on the phone, demanding to speak to a manager finally got her to call the property. Suddenly, a verbal confirmation from the front desk person was"enough" proof. Then she put me on terminal hold for over 2 hours!

I went to the London City View Hotel and there was no staff at the front desk. I made many phone calls and no one responded.

This meant that I didn't stay at this hotel at all, so I applied for a refund on the platform.

I also spent a lot of time looking for a new hotel, but by then the other hotels were full and I sat at the train station until 5am, leaving London and returning to the city I live in, Leeds, which was very distressing.

Afterwards, I tried to contact Booking and the hotel to request a refund, the hotel said they hadn't received the money and I had to go and contact Booking, but I couldn't get hold of Booking's customer service at all!

Both sides are passing the buck to each other. Neither side will come out to solve the problem.

I have been trying to change two of my bookings dates, part of the problem is the calendar on the site is not the customary Sunday to Saturday layout. I have tried to change two bookings dates and the pink bar says contact property. I emailed the property and they said booking.com has to change it. Booking.com has gotten too big and is no longer functional. I am a Genius Level 3 on their site and it is no longer something I can rely on.

I am highly upset about the fact that I cannot get through to Booking.com through there telephone number nor their email and I get the same response to emails which seems to be a generic email asking for information about the booking I need help with. Every time I dial the number it goes through and AI automated voice asking for the confirmation number and pin number of which when I type it in it just repeats the same thing over and over and does not put me through to anyone to speak too. When I send an email, I have no joy with that either I need to change dates for my booking as the dates are wrong and I can't even do that on the site or through the app I need customer service to help of which they are non-existent. I am now needing to spend an extra £80 to book directly with the hotel of which I will lose my £80 from my previous booking as there is no refund options. I am absolutely disgusted and cannot believe the level of service from such a large organisation.

I have been trying to contact booking.com and it is just impossible.

I have been trying to make a booking for Accommodation in Izmir Turkey - Facinating Sea Views & it allows me to fill in details & then when I get to filling in bank details it wont give me any selection for my card - visa & then I can go no further with my booking. So I dont have a confirmation no yet so cant phone on booking.coms no. & they say the email is no longer in use.

How do I get to speak to someone about this problem. Please help as I would like to book this accommodation.

Thanking you

We booked flights from Perth (AUS) to Kuala Lumper, with Air Asia through Booking.com. When we arrived at the airport for our scheduled flight we found that the flight did not exist! We had to book alternative flights with another airline to make our connecting flight. Booking.com have refused to refund our money saying that we need to make a request to Air Asia, we did this but Air Asia have said that as we purchased the tickets through Booking.com (a third party) we need to get the money back from them. We have send multiple requests to Booking.com complete with screenshots from Air Asia saying they cannot process a refund as we booked through a third party. Booking.com keep saying the same thing to us and will not refund us. This has been going on since the 16th December 2023.

110 east arbor rd Eden North Carolina. Econo Lodge. I booked through booking I am a member came here to visit family in the area. I have never stayed in such a round room in my life. It is totally disgusting. My bed spread on both beds have holes in them and the blankets I wouldn’t even let my dogs lay on EVER! The holes are huge pictures enclosed dingy towels filthy shower the hotel cares less. I made the issue to staff they don’t care. I paid in cash no refund too bad. Booking shouldn’t honor this fleabag which is exactly what it is not charge 118.00 a night loree graley customer 2/9-11/[protected]

I had made a reservation at the YOTEL in Argyll Street in Glasgow for Friday 2nd & Saturday 3rd February. I did not take the cancellation fee as there was ABSOLUTELY NO WAY that we were not going to be requiring the accommodation. Unfortunately as the occupants for this accommodation were travelling from one of the Scottish Island the airplane did not make the journey so therefore they were unable to come to the mainland . I did send a message on that afternoon about this but I did not receive a reply...

I am aware that I did not take the cancellation fee but I do feel that under the circumstances that there could have been some "goodwill".

I would be very reticent to go through booking .com again [which I have used a lot over the years] due to this disappointing incident.

The booking number was [protected] at a cost of £206.55.

I would be very much appreciate a reply.

Best Regards. Mrs Walsh

Contacted customer services to say we had been charged for a pet we don't have and would they refund. Told we had to send proof of payment which is not due for 4 days. Really unhelpful, very difficult to understand and felt like they really didn't care or try and help.

I would expect better from a companies customer services and an completely unhappy with having to provide invoices when its booking.com job and surely they already have that, absolutely ridiculous.

I had such a horrible experience with booking.com this past vacation that I would def not be booking with them ever again!

We drove 16 hours to our destination with 3 kids just to get there and find out that booking OVERBOOKED us.

I tried calling and they said I should start the process of relocating. So I did. This was around 8:30 pm….at MIDNIGHT I had nothing! No one would do anything, all the representatives from out of USA, WOULD DO NOTHING! Jjust tell me to wait for the email with a list of properties for me to choose from. Its been 7 days I did not get that email!

By midnight I was driving around looking for hotels ON MY OWN because of a booking.com mistake! I finally found one but it ended up costing double what I had pay to booking.com

This ruined out first day, our kids were miserable after a long day driving, our budget the trip was ruined and booking.com DON’T EVEN CARE! They will never see my money again…..

I made a booking as early as April 23 on the Booking.com platform and was dully sent the confirmation thereof, after enquiring with the property I was informed that the property could not confirm the booking as it seemed that their (booking.com) platform was used fraudulently to list an existing property, therefore the real property had no record.

My real frustration is that booking.com is stringing me along making all kinds of promises (it’s being investigated, I will accomdated etc)

It’s now 3 Dec and no response from them.

[protected] Booking number

Pathetic service in resolving problems.