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Avoya Travel / Rev Agency Customer Service

1
Complaints20
Pending1
Resolved0

Rev Agency, LLC

401 E Las Olas Blvd STE 1400
Fort Lauderdale
Florida
United States - 33301-2218

Customer Support Phone Numbers

1800 651 320(Australia) 0 0
+1 888 447 8459(USA and Canada) 0 0
+1 760 305 5070(International) 0 0
+44 800 098 8475(United Kingdom) 0 0
+1 760 631 0742(United States) 0 0
Mon4:45 AM - 8:15 PM
Tue4:45 AM - 8:15 PM
Wed4:45 AM - 8:15 PM
Thu4:45 AM - 8:15 PM
Fri4:45 AM - 8:15 PM
Sat4:45 AM - 7:30 PM
Sun4:45 AM - 7:30 PM
At Avoya Travel we combine the ease of online search, with the expertise and personalized service of Independent Vacation Planners, plus secure exclusive deals and extras so you get more out of every vacation.
Plus

Avoya Travel / Rev Agency Complaints & Reviews

Avoya Travel / Rev Agency / agent

Xo
Jun 14, 2019

Worst travel-agent experience of my life (Ft. Lauderdale branch). Avoid at all costs. The most egregious errors (there were many others): 1. Booked specific plane route (and first class) to Caribbean island. Route was changed without client notification. Attempts to remedy the situation by...

Avoya Travel / Rev Agency / travel agent

Fa
Feb 22, 2019

We and my family have used this travel agent, ilene premer, many times in the past without any difficulties. We paid for a viking cruise in full. The agent agreed to refund $700 from her commission when we completed the cruise. This is a practice she had done with us on several cruises we...

Avoya Travel / Rev Agency / cruise cancellation

St
Dec 21, 2018

I had to cancel my trip. 200 US $ was lost instantly to the agent (Shannon Jabbour) at Avoya Travel. The next step was that my remaing 700 US $ refundable money came back as a voucher. And it was valid for 12 monts. Then the money goes to Avoya Travel. No information on this arrangement wa...

Avoya Travel / Rev Agency / travel insurance

Bo
Jul 30, 2017

Booked a 14 day transatlantic cruise with Tina Bradley. We paid for the travel insurance, on day 8 of the cruise my wife slipped and broke her knee. The insurance was through the RCCL and when they checked they told us we didn't have insurance. I looked on my booking confirmation and...

Avoya Travel / unethical/unprofessional behavior - failure to honor promotions

Av
May 25, 2017

Stay away from this company at all costs. Extremely unprofessional, incompetent agents. Booked a cruise based on a promotion offered on their website. Agent was asked if I have to use Amex Card for promotion, agent said no. Used MC, didn't get promotion. Called agent then agent said I wa...

Avoya / Cruise trip

Ns
Jan 29, 2017

I have booked mine and my partner's trip for April 2017. Thus far, our Personal Vacation Planner has been readily available for questions, comments, and suggestions concerning our trip. However, we have never been on a cruise before and we were naive about some aspects of the process, and...

Avoya Travel / Contact

La
Jan 05, 2017

They send me emails with nice rates concerning holland america cruises. Since I live in the netherlands I was not sure if they would sell these rates to me. I asked 3 times by email if they would honor those rates to me, ? No answer—reaction abouth make a booking with a 800 number... And again no answer at all. Avoya ? Aloha !

Avoya Travel / Travel agency

Ml
Aug 01, 2016

Michael L. Wrote a review for Avoya Travel 2 minutes ago 1.0 star rating 8/1/2016 The issue was simple- I wanted and paid for a room for 4 (suite) rather than 2 separate rooms which would have been less expensive. When I asked for help I was told the agency was an independent contractor and was not...

Avoya Travel / Crise & booking

Me
Jun 25, 2016

■■■■■ avoid avoya travel■■■■ A separated mom of 3. I scheduled a cruise for last year 2015 as a graduation present to my daughter. I made a $750 deposit. I emailed my avoya rep at the time to cancel my cruise or push it back to a later date. She informed me this would bring a penalty of $250...

Avoya Travel / Cruise

Re
Dec 10, 2015

Avoid this travel agency. It is a total front with call centers receiving the first call which is transferred to individual travel agents who don't follow up, are disconnected with the Avoya mothership and are not responsible for anything but taking your credit card and booking your...

Avoya Travel / No reply from travel agent

Fu
Nov 10, 2015

I have booked a cruise with a independent travel agent of Avoya Travel. I have been trying to contact her since Thursday September 5 with no luck. I am receiving no response back from her. I am very frustrated!! When I book the trip in Feb. of this year, only Jr. Suites were available. At...

Avoya Travel / Scam--false advertising

Dc
Mar 17, 2015

I have used Avoya travel on a prior cruise and was promised onboard credit. When I went on the cruise I was given credit but it was minus $300 promised. Fortunately, I had the information in writing so the Guest Relations on Azamara did some checking and we did get the credit. I thought it...

Avoya Travel / Competency

Fi
Feb 08, 2015

I have just completed a contract with Avoya Travel and Celebrity Cruise Lines. The agent, Ellen S. bent over backwards to supply me with all of the information I reqested. I had read the negative reviews placed here about Avoya so I was apprehensive in entering into a contract with them...

Avoya Travel / Non-Existent Customer Service and Overcharging

Sc
Nov 07, 2014

I booked a Norwegian (NCL) cruise with Avoya Travel on Wednesday October 15, 2014, for January 30, 2015 sailing on the Norwegian Gem from New York. I booked with their agent, Lisa Coram (of Andrea Coram travel). Prior to booking, I had great customer service. I have documented in email the...

Avoya Travel / Sue Ratliff / Not trust worthy

Ka
Aug 13, 2014

Just a brief review to let people know that when I used Avoya Travel/Sue Ratliff for an Oceania Cruise in June 2014 everything went as scheduled. However, when booking our next cruise trip while on board, all information relating to the next trip is given to the travel agency/agent of...

Avoya Travel / Fail to deliver promise shipboard credit and other amenty

An
Jun 09, 2014

Filed against : Avoya travel 5201 blue lagoon dr ste 900 Miami fl 33126 - 7050 Complaint description: Failure to deliver the shipboard credit as promised when book the cruise. Deborah ross is a liar and incompetent travel agency. Avoya agent deborah ross failure to deliver what she...

Avoya travel Agency / Agent vanished with my money

Sw
Apr 03, 2014

I chose cruise from the company Avoya travel Agency. I contacted the agent and after several days I already paid the whole sum. After that I waited for the confirmation and the ticket, but the agent continued to keep silence. I waited more, but nothing happened. I tried to reach thi...

Avoya Travel / Cruise

Be
Jan 28, 2014

I have a TA I have dealt with for several yrs and followed him. He went to Avoya Travels. I booked 2 cruises with him in april 2013, first one in June 2013 no issues, second one for April 2014. I contacted him in Early Dec to chg my cc for final ymt on cruise. He replied to me he was no...

Avoya Travel / Nancy Rabold

Dl
Oct 16, 2013

I have booked cruises previously and never had as bad an experience as I did with Avoya independent contractor NANCY RABOLD. I got an e-mail saying oceanview and inside cabins were the same price if booked as assigned at check in. This was fine by me and so I called and e-mailed to confirm...

Avoya Travel / Stay away from this travel agency

De
Oct 13, 2012

I called up Avoya Travel & inquired about a few cruises. They transferred me to an agent named Jay Ravede. I spoke to him throughout the day regarding a couple different cruises on Fri., Oct. 5, 2012. I decided on the one cruise, Carnival Splendor, & he gave me a price of $2, 100 to...