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CB Travel Agencies and Tour Operators Booking.com
Booking.com

Booking.com review: Booking.com refuses to act on proven fraud.

M
Author of the review
8:58 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Complaint Details:

On January 22, 2024, an unauthorized (fraudulent) transaction of HKD 13,847 was charged to my credit card, with the merchant clearly identified as Booking.com. I immediately took all necessary steps:

Filed a formal report with the police.

Reported the fraud to my bank, which has initiated a formal dispute process.

Contacted Booking.com customer service multiple times via email. In these communications, I clearly explained the situation and presented the complete evidence, including the police report and bank dispute documentation. I explicitly requested them to freeze this disputed payment.

Booking.com’s response has been wholly inadequate. In their email replies, while they confirmed the existence of the transaction, they did not address its fraudulent nature, the evidence I provided, nor my request to freeze the funds. Instead, they provided a generic response stating they “cannot proceed with a refund” for this disputed amount. By failing to act upon a legitimate fraud report supported by evidence, and choosing to process a payment that is under active investigation by both the police and my bank, Booking.com is neglecting its fundamental risk control responsibilities. This inaction directly exposes me to financial loss and constitutes unfair practice.

My formal demands are clear:

Immediately flag this transaction as “disputed” and halt any settlement to the merchant.

Provide all transaction details (full order info, merchant identity, payment records) to aid the investigation.

Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.

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  1. Booking.com Contacts

  2. Booking.com phone numbers
    +44 203 320 2609
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    International
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    United States
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    8%
    Confidence score
    United Kingdom
    +353 14 283 000
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    +61 292 559 200
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    +43 120 5550
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    Austria
    +32 22 075 800
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    Belgium
    +45 33 443 340
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    +358 961 291 700
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    Finland
    +33 153 251 312
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    France
    +49 211 9098 5000
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    Germany
    +39 683 365 700
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    Italy
    +47 21 052 300
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    Poland
    +351 211 208 000
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    100%
    Confidence score
    Portugal
    +46 851 758 000
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    Sweden
    +41 442 003 850
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    Switzerland
    +86 216 080 7200
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    +60 322 967 800
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    33%
    Confidence score
    Malaysia
    +63 29 882 000
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    Singapore
    +27 216 812 520
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    14%
    Confidence score
    South Africa
    +886 287 268 300
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    Taiwan
    +971 44 358 200
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    60%
    Confidence score
    UAE
    +54 115 296 5600
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    +55 113 956 4000
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    Brazil
    +52 555 047 1800
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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 29, 2026
  7. View all Booking.com contacts
Booking.com Category
Booking.com is ranked 1 among 50 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

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