Booking.com – Couldn’t fly on 22.11.2024 from Gatwick Airport, London, due to security reasons.

Dear Sir/ Madam,
I had the following experience with Booking.com .

From 22nd November 2025, I have been contacting Booking.com to request a refund or voucher for my flight booking (Flight Number TK1998) from Gatwick Airport to Istanbul Airport on November 22, 2024. The booking reference number is [protected]. Customer reference number is
40-[protected].
Airline Booking Reference number is 220RES. I couldn’t use my return flight ticket either.

Due to a security alert and subsequent evacuation at Gatwick Airport, I was unable to reach the airport and felt unsafe due to the bomb threat. As a result, I missed my flight.

Turkish Airlines has provided a waiver, allowing Booking.com to issue a new flight ticket. However, it has been taking a long time for Booking.com to make a decision. In the meantime, I have made my own arrangements and purchased a return flight to Turkey.

Given the circumstances, I continue to request a refund or a voucher that I can use for future travel. I have already informed my travel insurance company about the situation and am awaiting their response.

I appreciate your prompt attention to this matter and look forward to your favorable response.

I copied and pasted my flight information for you as below:
Change in Your Flight Plan
Reservation code
TIRV83
Manage booking
Dear EMINE GURBUZ
There has been a change in your flight TK1964 London,Gatwick (LGW) 13:45 - Istanbul,Istanbul (IST) 20:40 on November 22 ,2024 due to operational reasons.

PREVIOUS FLIGHT
FLIGHT DATE
22 November 2024 Friday
FLIGHT CODE CABIN
TK1964 Economy

LGW IST
GATWICK
LONDON
3H:55M
ISTANBUL
ISTANBUL

PREVIOUS DEPARTURE TIME
13:45
PREVIOUS ARRIVAL TIME
20:40

NEW FLIGHT
NEW FLIGHT DATE
22 November 2024 Friday
FLIGHT CODE CABIN
TK1964 Economy

LGW IST
GATWICK
LONDON
4H:00M
ISTANBUL
ISTANBUL

NEW DEPARTURE TIME
14:00
NEW ARRIVAL TIME
21:00
The cost:£188.57
I was told that I can’t use my return flight on 6th December 2025.
So, I bought new return tickets with the following details:


Booking No. [protected]
E-Receipt
Dear Emine Gurbuz,
As requested, please find your e-receipt attached. You can find a summary of your booking details below.
Booking Details
Booking No. [protected]
Flight Details
London - Ankara
Departure : 15:45, November 27, 2024
Arrival : 22:40, November 27, 2024
Passenger Name & Ticket No.
EMINE GURBUZ
Total £48.42

E-Receipt
Dear Emine Gurbuz,
As requested, please find your e-receipt attached. You can find a summary of your booking details below.
Booking Details
Booking No. [protected]
Flight Details
Ankara - London
Departure : 13:05, December 4, 2024
Arrival : 14:50, December 4, 2024
Passenger Name & Ticket No.
EMINE GURBUZ 220RES
Total: £51

Thank you for your understanding and assistance.

I have the copies of all the emails and I couldn’t take a photos of them so I copied and pasted the information on this section.
Look forward to hearing from you.

Sincerely,
Emine Gurbuz
17 The Pastures
Hatfield
Hertfordshire AL108PB
Tel no: [protected]
Email: [protected]@icloud.com