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Booking.com Complaints Page 25 of 85

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C
4:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Booking.com Failure to pay me - I am a host

I am a Booking.com host. I have hosted their guests for over a year with no problem. Then in the last three months they have not paid me for guests who have booked and stayed at my property during that time. All I get is "We are sorry for your inconvenience. This is a Stripe issue." My contract is not with Stripe, it is with Booking.com. They owe me over $5,000. They claim they need to verify my bank account. The problem with that explanation is that they pull their commissions from that same bank account that they claim they need to verify every month. In addition to that, I also host through FutureStay who uses Stripe as their merchant account. I use the same bank account and Stripe has no problem issuing payouts to the exact same account that Booking.com says needs to be verified with FutureStay. I think they are blowing smoke. I know they are blowing smoke. I have now taken them to court to sue them for the money they owe me, plus interest and court costs.

Desired outcome: Pay me the money they owe me.

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12:46 pm EDT

Booking.com Doubled Payment-Booking.com and Hotel

I've been attempting to resolve a double payment issue.Booking.com charged my credit card and upon checkout I was also charged by the Hotel.

I've been since March trying to get a credit from Booking,com and have been told that credit was approved (June 6th) but that credit has not posted to my credit card account. Too much double talk and not enough action! Very Frustrated !

Desired outcome: Complete my approved credit refund. Total $337.27. ASAP

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11:31 am EDT
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Booking.com The Glenburn Hotel Rothesay

Booking Confirmation Number: [protected]

Emailed the Glenburn Hotel on 27/06/2022 - no reply. Booking.com are not responding to any messages via there app ‘manage booking’.

I booked a 2 night stay at the Glenburn Hotel through booking.com and changed my dates, which they approved and modified as follows:-

Check in: 7th August 2022 (was 19th June)

Check out: 9th August 2022 (was 21st June)

The Glenburn Hotel took two separate payments from my bank account in the amounts of £149.00 and £9.00?

Payment term you’ll pay when you stay at the Glenburn Hotel (which I haven’t yet).

Desired outcome: I request my refund is paid back to my card in full in the amount of £158.00.

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3:19 pm EDT
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Booking.com Price match

I found a cheaper price on another website. Beginning on June 30 I sent several emails and phone calls requesting the price match. I was told it would be taken care of. Today July 2 I received an email from Booking.com advising the price was not available. Upon checking it looks like the room was booked sometime between last night and this morning and the link will not show the price any longer. I spoke with booking.com today July 2 who advised I need to send them a screenshot of the pricing, I do not have a screenshot and was never told I had to take one. I asked them where it was written that I needed to send a screenshot and was advised it is their internal policy.

_________________________________________________________

From booking.com on July 1, 2022 at 10:32:43 AM :

Hi Debra,

We would like to start by wishing you a lovely day. Counting you among our customers is something for which we are especially grateful.

Thank you for giving us an opportunity to serve you.

We understand you might have seen something different. If that's the case, send us a link to the offer you saw.

To complete your We Price Match claim, we'll need some more info:

• A link to the website with the cheaper reservation

• Price (including taxes, service fees)

• Meal plan

Please respond within 24 hours, and we'll do our best to honor your claim.

Whenever you need us, we're always here.

Have a lovely day.

Yassin A.

Booking.com Customer Service Team

I immediately replied on July 1, 2022 at 11:00:13 AM EDT:

Here is the link.

Please adjust my reservation cost to $553.00

https://booking.airriva.com/vrp/unit/BayShore_220-464-15

Thank you,

Debra Kingsbury

I actually started to ask for a reduction on June 30

Today July 2 I received this email and now on the phone they tell me I have to send a screenshot which I do not have:

Hi Debra,

First of all, I'd like to apologize for the frustration you've had with this reservation, this is never something we wish for our guests to experience.

When we visited the website you provided, we found that the page does not contain room price

because the dates 3/5 July are not available. The room type, dates, policy, and conditions all have to be the same.

We understand you might have seen something different. If that's the case, could you please resend us a link to the offer you saw.

To complete your We Price Match claim, we'll need some more info:

• A link to the website with the cheaper reservation

• Price (including taxes, service fees)

• Meal plan

Please respond within 24 hours, and we'll do our best to honor your claim.

Whenever you need us, we're always here.

Nizah E.

Booking.com Customer Service Team

Desired outcome: Reservation price of $553.00 will be matched. I am currently paying $883.00.

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12:18 pm EDT
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Booking.com Booked Stay at the Resorts in Atlantic City

No information on site that the resorts pool is under construction. I am paying $999.10 for a 3 night stay with no access to a pool. My stay dates are July 3d though July 6th.

I would like to see about a refund for this stay

This is a booking over the holiday day and higher prices are paid during that time,

I could have stayed at a cheaper site with a pool, had booking,com made aware on your site that it is under construction.

I am traveling from Pittsburgh PA which is a 6 hour drive from Atlantic city which will be another $250worth of gas - to travel to a "resort" with no pool

Desired outcome: I would like a refund for this stay.

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8:52 am EDT

Booking.com Transport

I booked a return transfer for my manager from Katowice Airport to her hold on the 26th June and her return on the 2nd July through booking.com. The service provider in Katowice was GR8 WAY Sp. z o. o. As an NGO, we are on a very limited budget. Unfortunately she missed one of her connecting flights due to the previous flight being delayed. I tried to change my booking online but their was an additional cost of over R4000/234 euros/$244. This may be reasonable in countries that have a strong currency, however ours is not. I called booking.com and they tried to contact the service provider but were unsuccessful, so an email was send to the service provider.

I did not receive a follow up email or call from booking.com, so I was unsure of what the situation was. I thereafter also tried calling the service provider and sent emails requesting the change in pick up times. I received no response until I got the details of the driver from the booking. When I called him, he was already on his way to the airport and checked with his office if the pick up can be rescheduled. They informed me that I had to make a completely new booking and pay for it. In desperation, I did so as my manager had travelled for 33hrs already.

Today unfortunately her return flight was also cancelled and a new flight booked. This meant that the pick up time was also changed. After calls and emails between myself/booking.com and the service provider, the service provider informed me that the booking cannot be changed and I should cancel it and book with another service provider. I subsequently did cancel the transfer. The problem is that they are the only service provider in the area that is listed on booking.com.

While I do understand that the service provider is running a business, I still believe that they could have been more understanding in this type of situation in which we have no control over. I feel that they lack empathy.

Desired outcome: More option for transport service providers

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4:46 pm EDT
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Booking.com Booked room at the Cosgrove which was in terible state holiday date 4th june to 8 june

When we got there we was shown to the room they did not come in nowere to hange your cloths no chairs to sit on there was a small cupboard which had Ants othe top also Ants on floor under cupboard so packed up and left i can only on our room not upstairs our room was nothing like the advert we manage to get one night room at premier inn fo one night next morning we went home under the state of the room i have my money returned Kind Regards M Cox

Desired outcome: PLEASE REFUND

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6:27 am EDT
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Booking.com [protected]

This reservation made at the VP Jardin Metropolitano hotel for the 7/8 August 2 rooms was cancelled despite my mastercard having been debited by Booking and me sending photo of proof.

The hotel has cancelled the reservation. I cannot accept that if Booking charged the card on the 28 Hune 2022 at 11,23.41

Either return my money or make sure I get the rooms I had booked pls.

I have contacted booking via phone and email, no use!

Pls see photo provided.

Desired outcome: Have the rooms I booked guaranteed

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1:21 pm EDT

Booking.com Service and fraudulentcy

I made a booking on booking.com at [protected]@summersands when I get to the premises the guard would let me in and says he doesnt know anything about a flat to let. I paid for my booking online.

So I had to find another place to stay.

I asked for a refund from booking.com but there's no answer.

I want my refund. It's unfair. If it's a scam I hold booking.com responsible and want a full refund.

Desired outcome: I want a refund

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12:43 pm EDT
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Booking.com bairro alto blue & green by homing

We were supposed to stay there from 31st of may to june 1st 2022.

I'm still seeking refund.

Her is the reservation number: 3091.890.472

We received keys 4 hours after the check in time... at 7PM instead of 3PM... (this only is worth financial compensation)

I want full refund I was billed 106 euros when it was written 52 euros on booking... the appartement was in horific condition (worst of my life). - Insects in the appartement - trash left in the appartement so cleaning not done. - appartement picture we saw not reflecting the current state of the appartement. - not feeling safe in the appartement, (thin door no sound isolation.. would be impossible to sleep. Feeling like someone is breaking in constantly..)

I am now starting legal actions for if you don't accept. I have pictures that I am willing to share with you if you want to strat a dialog with me. I give you 10 business days to do so otherwise I will give you the bad review that you desurve on booking and start my legal procedures.

Thanks in advance.

Raphael

Desired outcome: at least full refund. (We were both traumatised by the experience. We will have trouble trusting Booking website again and even home rental again).

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9:48 pm EDT

Booking.com Insect infestation at hotel, lack of support at booking.com at time of incident

- I refer to health and sanitation issue encountered during the stay (insect infestation) at Suasanna All Suites Johor Malaysia on 23jun (booking ref [protected]) (https://drive.google.com/file/d/1vTCetn-xYvflb1FOm-UxyI-A_Oqv4kXI/view?usp=drivesdk).

- Requested for Hotel Reception staff to investigate issue, whom did NOT arrive after waiting for 1 to 2 hours.

- Went down to reception at 12.03am 24jun. Reception staff claimed he was changing shift. Was re-directed to speak with another staff (https://drive.google.com/file/d/1oxkKnZYd9RKwFT4mpZPB-krY_hVXDyyY/view?usp=drivesdk).

- Staff claimed issue was common at the hotel (https://drive.google.com/file/d/1fl1m6Ze6TKFTu5Vmgu_j-pJLAW7bR2VZ/view?usp=drivesdk).

- I refer to Duty of Care principle of Hotel and Travel Agency towards hotel guests. Issue was unresolved at time of stay.

- Booking.com staff were uncontactable at time of incident thru live chat (app) and call. Able to verify failed attempts to contact booking.com thru videos taken at that stage.

- Email was sent to booking.com on 24jun and 26jun, dispute resolution form submitted on 26jun 8.36am, detailing issue with relevant evidences. Till date (29jun) there were no reply from booking.com on the matter.

Desired outcome: Full refund of stay and explanation on issues encountered

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1:22 pm EDT
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Booking.com Hotel changed hands and cancelled with no refund!

Hello,

We booked a romantic anniversary get away just before Covid hit in 2020, we've been trying to get there ever since. Our last booking we tried to arrange, we was told that the hotel has changed hands and cancelled our booking with no refund. We have e-mailed you before but not heard anything back. I work for the NHS, holidays were cancelled, and it was hard to arrange around Covid! We kept getting our stay cancelled. How can we get our money back? Your customer service is the hardest to get through to! We had given up but this is our money! Please help! Steph and Darrin Watson - [protected]

Desired outcome: We would like a refund please, or to at least be offered another venue.

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5:19 pm EDT
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Booking.com Car Rental

Booking Reference [protected]. I reserved a rental car on 6/2/2022 thru booking.com for a vehicle from 6/19/2022 thru 7/30/2022 at the Jerez (XRY) Airport in Spain. Through no fault of mine, the flight, IB8906 was CANCELLED to Jerez on 6/19/2022. I was rerouted to Seville, and unable to pick up the vehicle in Jerez on 6/19/2022. On 6/20/2022 I called the Dollar car rental at Jerez Airport to verify they had a vehicle ready. They said they had NO VEHICLES available, and since I booked it “third party” (booking.com) I would have to contact booking.com to straighten matters out. It would be easier to book a trip to the moon, as booking.com has the WORST CUSTOMER SERVICE KNOWN TO MAN. I have sent email, upon email, upon email, as I don’t have a phone in Spain, and when I finally did borrow a phone, after going through a nightmare, they wanted a PIN NUMBER that I never got. They charged my credit card the full amount for the vehicle rental and it has been over one week and not only do I not have a vehicle, I can’t even get a response on how they are going to rectify my situation.

Desired outcome: I need booking.com to contact me at [protected]@yahoo.com to rectify the vehicle I paid for and do not have for over a week because their website and customer service are the worst ever. I also apparently need a PIN number I never got.

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6:57 am EDT
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Booking.com Booking.com

Booked a hotel. Arrived at the location 6/11/2022 to find the hotel was closed until 2023 for renovations. Asked for a refund. They declined stating the location was open at the time of the booking. No, no it wasn’t. Only kick myself for not taking a picture of the sign on the door. I called the hotel directly. Guess what? It rang and rang. Why? It’s Closed. Sadly, when you call Choice Hotels themselves, they show the hotel is booked, not closed. Please tell everyone not to book with booking.com. Total scam.

Desired outcome: Refund to credit card

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10:58 am EDT

Booking.com Booked overnight stay did not exist, confirmation number [protected]

We booked Criteria SLC Downtown Central Amenities Trendy 1BR 1BA, the address does not exist and the host was unreachable. We paid for the confirmation number [protected] but had to find a last minute hotelroom to stay.

Support from Booking.com was non existent.

Desired outcome: Refund, damage compensation. Please contact [protected]@hotmail.com.

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5:08 pm EDT
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Booking.com Hotel reservation

I had a $3,640.49 reservation for a 7 day a Grand Park Royal in Cancun from

5-28-22 thru 6-4-22 with the agreement to pay upon my arrival. I received an email from booking on 5-7-22 that stated that my reservation was cancelled. I called them and the agent said that the hotel had cancelled my reservation. he put me on hold to contact the hotel. when he came back, he said he spoke with the people at the hotel and they were going to reinstate my reservation "Don't worry Mrs. Gonzales" he said "I will fight for it" He assured me that he was going to take are of us. When I arrived at the hotel, they stated that booking cancelled my reservation, not them. They couldn't reinstate my reservation because they didn't cancel it. They didn't have a similar room available, they only had a villa. The villa was $1,931 over the price of my original reservation. Being at the hotel I had no choice but to accept. This situation put my family through a very high level of stress. No one deserves to go over a situation like this, especially when you are traveling with your children.

Desired outcome: I am requesting that booking reimburse me for the extra $1,931.00dollars that I had to pay to get a room.

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4:39 pm EDT

Booking.com Fake / Scam Accommodation?

I'm not one to normally complain, but out of principle, I need to put this on here because the experience I've had with booking.com's customer service has been nothing short of disgusting.

I have spent almost an hour on the phone only to be disconnected. I’m convinced the agent who I was dealing with just did not want to help. This was one of many calls I’ve had over the past month, trying to resolve this refund request.

I booked a place in Hurghada, Egypt for 2 nights. I turned up and no one was there to greet me nor did they answer the messages I sent. The receptionist explained that someone already lived in that apartment and even rang the room up. I spoke to the tenant and he confirmed he never put this site up on Booking.com.

I went to the app and looked to somehow contact Booking.com for help. I used the priority call, but that was only in Arabic which I can’t speak. I tried to contact the UK, but the sim card did not allow me since it was data only. I then tried to message for help, but it only allowed me to contact the property. I tried several times, but the app forces you to contact the property, which I did.

It was getting late and I needed to find another place to stay. I expected booking.com to see that I had tried to contact them and I did contact the property and waited hours, so when I got back, they would refund me. Oh boy was I wrong.

When I first messaged the CS, the guy was polite and explained that they would look into it. Then later I got a message that I was not eligible for a refund because my check in was late. I proved that I messaged the property and even then, they have not been responsive at all. The CS asked for documents, which I sent over. After that, I hear nothing.

Next I called up as I wasn’t getting anywhere with the chat. The call seemed productive at first. The guy understood that it was not my fault and said he will speak with someone senior to get the refund sent. Weeks go by and I hear nothing.

I followed up with another call, again, the CS agent seemed nice and reasonable. I explained what happened and he agreed that I should be getting a refund. He also explains that Booking.com still has my money and that the property hasn’t taken it. So the refund should be simple, right? Think again.

Some time goes by and I get the message from the CS: “We've been in contact with property but unfortunately they never replied to our emails. Unfortunately, after your checkout date, there is little we can do to help you find a suitable solution as we cannot work further with the accommodation to assist you.”

You honestly couldn’t make this up. They can’t give me a refund because the host which they have on their platform isn’t responding, which is why I couldn’t use the service in the first place!

Finally losing my patience, I asked for this to be escalated over the phone. The agent refuses and tells me it’s not possible. She makes up some ‘policy’ excuses and when I asked for it in writing, she couldn't produce it. She said she would put me on hold and speak to a ‘senior’, and It was then the call disconnected. The response from the CS agent (who was not the same person on the phone) was ridiculous. Well see for yourselves.

I’m a Genius level 3 member and have spent thousands on this platform, but this will be the last dime. This is unfortunately not the first time this has happened, but it’s clear the CS agents are not on the customer’s side. They are just robots reading off a script and aren’t allowed to deviate. I won’t give up on my refund though. I will keep at it, whilst raising awareness of how shoddy their CS really is.

Desired outcome: I just want my refund, and I know this is wishful thinking, an apology.

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4:24 pm EDT
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Booking.com Incorrect order

2022-06-23

Klaipeda, Lithuania

To: Booking.com support team

Re: Claim for financial loss and ruined vacation

I would like to start this claim letter by expressing our anger and frustration with the services and lack of support received (not received) through Booking.com and requesting compensation for our loss of time and finances as well as a horrible start of our family vacation.

We had booked a hotel in Athens, Greece through Booking.com, reservation no [protected] (Bomo Palace Hotel) for the period of 2022.06.09-2022.06.16. In choosing our hotel, we had very clear search criteria – we wanted to be close to the city, but still have an affordable price, so access to public transportation meant we would be able to move around in an affordable way. We wanted to make sure the hotel had a pool and was close to the beach area – so we could choose whether we wanted to be at the beach or head down into the city.

About a week before our departure, we once again checked our reservation page and the information still stated that this hotel had requirements for Covid 19 – either full vaccination or PCR test, although the Greek government revoked all Covid requirements as of May 1, 2022. We wrote an email to the hotel in order to confirm this requirement. There was no answer from the hotel. Then we also tried to contact the hotel by phone listed on the Booking com page. No answer again. On June 7, 2022 I contacted Booking. com and told them about the current situation and my anxiety that something does not feel right about this situation. I was told to not hang up and wait for them to contact the hotel. Since the call could not be made, Booking.com wrote an email to the hotel promising me that as soon as they receive a reply, they will inform me immediately at the same time they assured me that everything was fine with our reservation. In the evening I contacted Booking.com again. There was no response from our hotel. Once again I asked what would happen if the hotel was closed when we got there. The employee gave me a 100 percent guarantee that she would find us a hotel that meets our needs and financial capabilities.

So we did the PCR tests (that cost our family 130EUR) and left for our long awaited family summer vacation. On June 9, 2022, at about 11 a.m. we were standing at the closed hotel door. People inside (not staff) reported that the hotel closed a little over a month ago. So I had to contact Booking.com again. I can’t remember exactly how many times I had called (I am sure you can check your records), but every time I repeated the problem, I was told that Booking.com will get back to me. A couple of options were offered by the evening, but none of them could compare to our initial choice and the criteria with which we had chosen the initial hotel. None of this mess would have happened if Booking.com had seriously looked into my concerns when I called on 2022.06.07.

So we were waiting for a solution from 11 in the morning, standing in front of the closed hotel, out there in the street and in the sun – starting our vacation with disappointment, fatigue and a lot of frustrations. At 4 pm an apartment was offered to us by Booking.com. It wasn’t comparable to what we had booked originally, but at least there was a pool in the pictures and the description noted that there is a beach nearby – 600 m away. We had no more strength to continue with calls and searching for ad adequate replacement to our original booking, so we confirmed the reservation no. [protected]. However, when we arrived at the place, we did not find anything what was offered/promised. The description did not correspond to reality. There was no pool and we didn't find any beach after about 10-15 minute walk. The apartment was in some residential dense area with brick fences around (I attach photos taken in a hurry).

Naturally, we canceled the reservation. I had to find a hotel by myself. It was no longer a suburb of Athens as many places had been sold out. We ended up living much further where there was no access to public transportation, so we ended up incurring extra expenses for additional taxi costs (none give receipts that I could send to you now) and the hotel was more expensive. So we do feel that because of incompetence on behalf of your employees we ended up in this situation that could have been avoided. And then the solution that was offered was not comparable to our original reservation. Besides the ruined mood for the vacation, we also incurred additional expenses which we are demanding for Booking.com to cover.

We have been using Booking.com throughout our travels and this experience has really been an ugly one. We would not wish this onto anyone else. We felt a lot of anger and wanted to go public with this, but we will choose to trust Booking.com and that you can accept your mistakes. We are looking forward to hear from you re compensation for additional costs incurred as well as moral damage for a ruined vacation for our family.

Extra costs in Greece for 2022.06.09-06.16

1. Covid test – PGR (130 euros)

2. Taxi from Airport to Bomo Place hotel (47 euros)

3. Taxi between two hotels in Athens (5 euros)

4. Hotel (1000 Euro in cash, 351 Euro by card), difference between Bomo Place and Ramada hotels 150 Euros.

5. Bus from Athens to Ramada hotel (11,60 euros) (we did not receive tickets when we go to Athens)

6. We lost taxi receipt from Athens to Ramada hotel (45 euros) (I think that's normal in that stressful day)

7. We did not got the receipts from the local taxi drivers for rides to nearest small town (we spent about 25 euros)

On behalf of Sabaliauskai family –

Ilona Sabaliauskiene

[protected]@gmail.com

Desired outcome: Please compensate for all extra (425 euros) costs and damage to the damaged holiday

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1:31 pm EDT

Booking.com Not being refunded

Had to cancel a hotel because of COVID-19, the hotel refunded booking.com but they refuse giving me back the money... This is after spending days on the phone (after a 40 minutes wait till they answer the call)

I have the e mails from the Hotel requesting Booking.com to give back the money but to no avail...

They don't give any reason, just a simple no...

This happened for a reservation on January 31 2022

Reservation number [protected]

Desired outcome: I need the full refund

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*Blue-Eyes1
Oroville, US
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Jun 25, 2022 8:57 am EDT

same here. contacted Booking.com and the motel and no refund.

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R
6:13 am EDT

Booking.com Fraud on my credit card.

This is Raja from South Africa.

I am an Genius Level 2 user from last 3 years.

I made a few bookings using @bookingcom

last week using my Woolies Credit Card for my Trips.

This Morning when i check my Credit card statement I was shocked.

I can clearly see an FRAUD Transaction as below done by

@bookingcom

THE TRANSACTION IS AS BELOW

HOTEL AT BOOKING .COM

Amsterdam NL

ZAR 12 304

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Frequently asked questions (FAQ) about Booking.com customer service
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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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