Booking.com

I am extremely disappointed with our (incl. Thozama Mxenge) experience at this accommodation. The listing was misleading, as it failed to disclose that the property is a student accommodation. On the way to the unit, the building itself was in terrible condition—dirty white walls, loud students, and balconies cluttered with hanging clothing and even mattresses.

Upon arrival at the unit, I was appalled by its state. It was poorly maintained, with dirty and worn-out couches, cracked tiles, and stained, yellowing bedding. The plumbing was in terrible condition, with loose taps, while the surfaces were sticky and appeared never to have been deep cleaned. The showers had visible dirt and grime in the corners and between the tiles.
Due to these unacceptable conditions, we decided not to check in. The platform initially promised to refund our booking fee of R10 413.68, yet despite their assurances, we have not received our money back. Repeated attempts to contact them and their service provider have led nowhere, with no resolution or reimbursement.

Their failure to honor their promise, along with their lack of proper vetting of this property, has prompted me to consider filing a complaint under the Consumer Protection Act of South Africa. I hold them accountable for allowing this property to operate on their platform and for facilitating the loss of our money.

The lack of transparency, poor service, and refusal to issue a refund have left a lasting negative impression. I strongly advise against booking this accommodation or using this booking.com.

The company needs to follow up on negative reviews and vett properties offered.

Tip for consumers:
No

Products used:
None... the partial refund is 3.3 %

I reach out regarding a refund issue for my canceled flight bookings. Despite multiple follow-ups, they have not received the refund after 2 month.

Customer reference: 40-[protected]
It has been over two months since the airline confirmed the refund was sent to Booking.com, yet I still have not received my money. I have reached out multiple times (at least 15) and was assured each time that the refund was forthcoming. LITERALLY, NOBODY tells me where my money is! I tried and contacted every BOOKING department.
Airline made payment to Booking on September 13. I have been trying to get my money from them more than 2month.
They said on November 14, I wıll receive in 72 hour and also it did not happen.
Be careful with your money on this website!

I am compelled to share my extremely disappointing experience with Booking.com regarding my booking reference 40-*******8. This situation has not only caused me significant stress but has also led to substantial financial losses.

Denial of Boarding:
On 24 June 2024, I was denied boarding at London Heathrow Airport due to the absence of a valid ESTA. I was instructed by the airline to contact the agent through whom I booked my ticket for further assistance.

Inadequate Customer Service:
During my initial call to Booking.com on the same day, I spoke with an agent named ***. To my dismay, I was not informed that my entire journey was canceled due to the "no-show" status marked by the airline. Instead, I was misled into thinking I could still catch my connecting flights.

I made multiple attempts to clarify the situation and initiate a refund for my unused tickets on 25th June, and also raised my complain for refund both via calls and a complain made on 15th July but customer service agents, consistently failed to provide accurate information or resolve my issues. The lack of support was both frustrating and exhausting. The complaint made on 15th July was never responded.

Failed Refund Process:
Despite my persistent efforts, it wasn't until 26 September 2024 that I was told my refund request was acknowledged. However, I received only a partial refund of GBP 386.22 on 02 October 2024. I incurred additional expenses exceeding GBP 2000 due to alternative travel arrangements that I had to make as a direct result of Booking.com’s mishandling of my case.

Inadequate Response from Customer Service:
I recently received a response from a senior customer service representative, stating that no enquiry on my delayed refund and no response on the compliant made on 15th July and directly addressed that no full refund is possible and that I should be satisfied with the minimal refund provided. This is unacceptable considering the distress and financial burden I have endured due to their incompetence.

Seeking Legal Advice
Given the circumstances, I am now seeking legal advice regarding my rights as a consumer and the appropriate steps to take to recover my losses. I strongly advise anyone considering booking through Booking.com to think twice, as their customer service has proven to be inadequate, and they appear unwilling to take responsibility for the issues that arise.

I hope my experience serves as a warning to others and encourages Booking.com to improve their customer service practices and resolve complaints in a timely and fair manner.

Booked accommodation in London. Paid 1 month prior to check-in. Received no code for keylock. Contacted both accommodation company and Booking.com up until day of check-in for details. On morning of check-in, booked alternative accommodation through Booking.com again, because we did not want to arrive in London with no accommodation. Brand new flat in Notting Hill has been sent emails to cancel the original booking, so that it will trigger a full refund to me. They have not replied, yet Booking.com will still take bookings for that property. Is that ethical?

I recently had an awful experience with both Booking.com and the accommodation they listed, Haven of Trees. Upon arriving, we were met with an absolute nightmare: the shower was covered in sewage, there were no towels, the entire place was filthy, and the room smelled terrible. It was completely uninhabitable, so we had no choice but to leave and find another place to stay at the last minute.We contacted Booking.com immediately, seeking support and a refund. The initial response was frustratingly dismissive. They claimed to have spoken with the owners of the accommodation, who supposedly refused a refund. However, after pressing further, they admitted that they hadn't actually managed to contact the owners because all calls went straight to voicemail. Despite this, Booking.com still decided against processing our refund because we had booked a "non-refundable" rate.It's incredibly disappointing that Booking.com doesn’t take responsibility for the quality of the accommodations they list. We paid for a place to stay and instead got a health hazard. The fact that Booking.com wouldn’t refund us despite the situation being completely out of our control makes them unreliable and untrustworthy.Over the course of 10 days, I spoke with three different customer service representatives, sent multiple messages through their chat system, and provided photo evidence of the disgusting conditions. Their final response? A £21 voucher as "compensation" for an accommodation that cost £167 and left us scrambling to book another place at £330. There was no meaningful compensation for the stress and financial burden they caused us.This experience was beyond disappointing. I will not be using Booking.com again, and I urge others to think twice before booking through them. The lack of accountability and poor customer service is simply unacceptable.

ONLY put 5 so it would be read. I used booking.com a few times and had no issues, however... Last month for me and my husbands anniversary we booked a place for a few nights. While out to dinner on our first night we received a phone call from a different hotel asking us when we would be arriving. I had never even heard of and never received any confirmation emails about. I received multiple reminders about the hotel we did book but not ONE about this other hotel we supposedly booked the same weekend as the other. We ended up paying $200 for the first night at the place we were not even staying at... needless to say I was very frustrated and when I called booking.com they would not do anything about it. They said on there end that they sent a confirmation email. We looked on both my husband and my email history & spam up till the day that I supposedly booked the other hotel and there was NO email confirmation about it nor were their any reminders like for the hotel I actually did book. Not use this site you will loose time and money you work hard for!

Stayed at Tourist & Resort Hotel Cappadocia, booked through Booking.com. This Hotel classified as Four Star but the treatment we received was 5 star. My partner and I would like to thank, the house maid, the reception staff, the breakfast staff, the chef (who make the most amazing omelettes), and the doorman, and last but not least the manager, who made our stay the greatest part of our world trip. We arrived tired at 05:30 in the morning a car (driven by doorman) picked us up from the bus station and took us to the hotel, reception seeing how tired we were gave us a room immediately, while the doorman carried our two heavy bags upstairs to our room, and we were invited to have breakfast after a short sleep, everything thereafter was just as perfect. Cannot recommend this place enough. I would also recommend that any tours, ballon rides be booked through the hotel manager, he speaks perfect English, and did not rip us off, in fact he was cheaper than quotes we received from local agencies we got quotes from. Dates stayed 13/7/15 to 17/7/15 inclusive. From an Australia traveller couple

I was pleased with getting a hotel reservation in Tennessee using booking.com: good price, no problems. I went through PayPal; everything was tidy. I then discovered a foreign transaction fee assessed by BOA. I was informed that if I use my BOA card from a company located outside of the U. S (booking.com), I will have to pay a foreign transaction fee. BOA added a designation to my PayPal transaction with "NLD." I am told by a BOA associate that NLD stands for "Never Land." I didn't catch the designation for "D."

The folks at BOA graciously waived the fee this time; I think because I am a long-standing member. I did some research and discovered that the HQ of booking.com is located in the Netherlands, hence, "foreign!". If I use anything related to booking.com in the future and use my BOA card, I will be assessed a foreign transaction fee, and so will you if that is your preferred credit card. The fee was minimal, but for me, it was the principle of the matter. BOA may be a trendsetter or following behind someone else. I am retired and living in Tennessee, and I thought I would inform others of what I just discovered.

I stayed at Barmston beach. Park Dean, I had a beautiful caravan great kitchen with big fridge and freezer spacious living room may only complaint would be that the double mattress had seen better days was sprung, I was in Rowan Vale, 4. I must point out that I stayed there mon'17th, may till 21st, 2021. But until now had no Internet, so maybe the mattress has been sorted out the living room with 32inc dvd combo flatscreen & proper so
Sofa & separate chairs had a door separating the kitchen & the kitchen also had a separating door from the bed rooms one with two single beds and the double with on suite & the bathroom with bath&shower, more like I home than a caravan facilities were very good & it's a five minute walk to the beach at the back of the park, you can walk along the beach to Bridlington in about an hour a lovely walk that brings you to bridlington Spar, I recommend that you can safe money on meals if you don't bring your own food to cookby using the Blackbull Pub in the village about 8-10, walk away from the park. Much cheaper for family meals and very friendly staff, As are the staff at the park I can't fault them!, Nice quiet place during my stay, Looking forward to using Barmston Beach Holiday Park Again!

I have been a member of booking.com for almost 4 years. I travelled a lot for my business and leisure with my family. Each time I booked thru this website is smooth, the photo in website and actual condition is correct all the time.

One time in Nov 2016, my family and I went to Sicily, Italy for 3 days. Booked a hotel one month in advance. Picked a Villa location is beach front. Arrived in The Villa, greeted by the owner and his wife. They speak only Italian. My husband and I speak little Italian. They tried to explained to us that there was a small huricane hit The Villa 2 nights before we arrived, therefore, our room is a mess. He recommended me to another Villa own by his friend. Arrived in new Villa but I do not like it. It is not beach front and no linen and pillows ready. I've called booking.com and she called the owner of the Villa trying to solve the issue. She called me again and offered me different Villa with similar situation (beach front, kitchen ready, etc). She also able to full refunded my money from previous booking.

I think this is very profesional customer service who would go out of her way tried to call me and villa's owner to solve problems of all parties.

Booking.com can count on me as their customer.

My experience with Booking.com's customer service was handled in a very professional and timely manner. I accidentally booked a hotel in SF that I was not intending to retreat at online and while trying to undo it, I confirmed it! I didn't realize it until I had received an email with a confirmation number followed by my computer error. On the website, if I had done it, a cancellation fee would apply if reservation was to be cancelled and I just did not feel good about it. I immediately called the hotel and explained the situation and they were not able to cancel my reservation, I would have to contact Booking.com. I reached representative ERIC and I cannot be more thankful for his understanding and going out of his way to cancel and waive the fee for me! I was put on hold for about 10 mins and ERIC came back on to apologize for the wait and explained to me that he had to contact three agencies to get them to cancel the reservation without any fee. I was ecstatic and thanked him for going above and beyond! Such a genuine representative! Although the hotel was not for me, I definitely will be using Booking.com for the one I'll be SURE of this time. And I'll book it properly! (: thank you again, ERIC! We need more people like you in this business!

We have used Booking.com on many occasions. We travelled to over 35 countries and we are pretty fair in our reviews as we're an elderly couple. I am also a very senior contributor for Trip Advisor.
We stayed in Hotel Sentral in KL Malaysia about a week ago. Prior to that we had a fantastic 12 days in Subang Jaya ( 4 nights at Grand Dorsett), 4 nights in White Lodge Langkawi, 4 nights in Noordin Mews Penang. We only picked Hotel Sentral because of it's proximity to K
L Sentral. After the first night my wife was bitten by something and she was breaking out in rashes. I went to a Chemist nearby and explained the symptoms and he got me the medication from 1 spot in the front of the counter for bed bug bites. The location of the hotel is good and so are the staff. Breakfast was also OK but who would like to be bitten by bed bugs while on holiday. My wife wrote an honest review but Booking.com did not publish it. Even the Hotel Management apologized to my wife but not Booking.com. I would advise people to desert them in droves. They are dishonest. I read a review on Agoda where a customer complained about the same problem and got a refund. I would strongly recommend people who are travelling not to use Booking.com and also Sentral Hotel. After 10 days my wife has still not recovered.

I recently had an extraordinary experience with Booking.com's Transport Department, all thanks to a wonderful individual named Isah. Facing unexpected delays with my flight, I found myself in a bit of a predicament regarding my taxi booking. It was during this stressful time that Isah stepped in, not just as a representative, but as a beacon of support and understanding.

From the moment I reached out, Isah was there to calm my nerves, reassuring me that I was in safe hands. He went above and beyond to accommodate my situation, ensuring that my taxi booking was rescheduled seamlessly amidst the chaos of travel hiccups. His empathy, professionalism, and unwavering dedication to helping me navigate through these difficulties were nothing short of remarkable.

Isah's exceptional service and the assurance that "he will do whatever he can to help" truly set a new standard for customer care. It's rare to encounter someone so committed to the well-being and satisfaction of customers. This experience not only alleviated my stress but also reinforced my trust in Booking.com's services.

To Isah and the entire Transport Department at Booking.com: thank you for turning a potentially disruptive travel setback into a testament to outstanding customer service. Your efforts are sincerely appreciated, and I look forward to relying on your services in my future travels. Isah, you are a true asset to your team, and your dedication deserves the highest praise.

Booked a room and 10 hrs later tried to cancel
1st problem automated system had no choice for customer to cancel so picked 1st option got no where with operator 2ed choice again not the right choice but she did transfer us to the right department, where I was told right away to calm down, I was a bit excited to get the right department after being on hold for almost 45 min altogether and was talking fast because I was cut off once already, so I slowed my talk then I was told to stop talking and listen to her! That's when I had enough I asked to speak to a supervisor, I was never transferred, I told her she needs to listen to my request to cancel, she informed me that I can and would have to pay a hundred dollar penalty when the room only cost $106 I asked again to speak to a supervisor she then told me she would speak to the supervisor and get back to me this went back-and-forth for quite a while the total phone time was two hours and 10 minutes in the end the hotel manager agreed to cancel our reservation because it was less than 24 hours but booking.com had no intentions of cancelling it and if it wasn't for me to keep pushing for a supervisor or the manager of the hotel we booked through we would've been stuck with that reservation so disappointed with the customer service in the way the people speak to customers and keep in mind we went through three different operators all of them had bad attitudes I'm going to file a complaint with them, it's a good thing all calls are recorded I'll just show the bad customer service I would never use them again I don't care how cheap they are I'll pay an extra $25 and go with a reputable company

We have used booking.com to book accommodation for our 6 week trip to USA and Canada. We have found one hotel in Newark that makes untrue statements and as this was the first we booked for our trip we did foolishly book the cheapest option which has cost us ?112 to cancel both bookings! I was hopeful that if I contacted booking.com and told them how undisclosed extra charges learnt from an email to this hotel had forced us to cancel that they would help not wanting this type of hotel on their site? But after reading many posts on this site about the very poor customer service you have all received I do wonder if I too should cancel all bookings with booking.com and book personally myself? So if a booking.com customer service rep wants to reply and satisfactory deal with my concerns please do! As at present I am far than happy with booking.com!

I always speak as I find. So my advice to all the people that post complaining on this Booking.Com site is when contacted and requested to supply your booking numbers? Do it if you haven't done so yet? I did using the email address supplied? One day later I received an email reply from Booking.Com customer service telling me they had contacted the hotel direct and due to my concerns and circumstances the hotel have decided there would not be any cancellation fees made for cancelling my booking. So as far as I am concerned Booking.Com do care about their guests booking rooms with them and will step in to assist if you need them?
So we are now happy to leave all our booked accommodation in their capable hands for our road trip as I now know they will be there if I do need them all I have to do is ask!

Customer service is nice and short wait, however they are not too bright. My hotel reservation was never sent to hotel and i almost was not able to get a room. I called booking.com customer service and the agent was able to get me in a room. Few hours after i checked into room i got notification that I cancelled my room and would be refunded. I checked bank account and i was refunded. This is a mistake because I am in a room agent promised to pay them. Now who knows whats gonna happen. I contacted booking.com customer service again and after being on hold I got disconnected.

First off, I didnt get notice that my reservation - made at booking.com - was actually Priceline.com. I went onto Booking.com to view my upcoming trip in May and was unable to locate it. It was quite an adventure to locate it and I began feeling very uncomfortable about the situation. So much to the point that I decided to cancel. I notified the representative, who asked why I wanted to cancel. EXCUSE ME? Why do I have to get permission from him to cancel a reservation six months out? Then, as he was looking at whether I can cancel, I informed my partner that I feel like this is a scam. The representative immediately asked why Im calling it a scam. I was on the call/chat for over an hour and had to call back because my $410 refund was confirmed (with email) for only $228. NEVER AGAIN!

Its very unfortunate that I have to write this review on Booking.com.Ive used the website multiple times to book places to stay for vacations, however, this is my last time using them. I booked a hotel for a 4-day Memphis vacation. I decided to cancel the two rooms I booked because I found another hotel that had a better deal/location. I canceled well within the free cancellation period. I thought everything was good to go. NOPE! Once the check-in date came first I was charged for both rooms, was refunded, then charged for one of the rooms. I went back and forth between calling and emailing both the hotel and Booking.com. NO ONE WANTED TO TAKE RESPONSIBILITY! Booking.com lied after their little investigation and said the hotel never charged me. Then they said that the amount charged was just a hold.The transaction was pending and then cleared! How it that a hold? Anyway I ended up resolving it with the hotels help (THEY ended up calling booking.com to get it sorted out). I guess Booking.com cares more about keeping their business with the hotels than their own customers. Booking.com really needs to work on their communication between their website and the hotel. I did exactly what was instructed in order to avoid getting charged, but ended up getting charged anyway due to poor communication and service from Booking.com. *** learned! What an unnecessary headache and frustration after a great vacation. I will not be using them again. For others, call the hotel to make sure Booking.com did what they were supposed to! Cause they sure wont.

Booking has gone downhill. I've used the service for years but this latest experience has ended that. I booked "Dream Luxury" in downtown *** for the Memorial Day weekend. It turns out, the apartment is in a building that does not allow AirBnB type rentals. We literally had to sneak in. Here are the instructions we received (as we were driving to ***):Please Do not mention AIRBNB to anyone in the building do to a private property , because im under corporate lease if they find out there will be a $199 fee for your background check because the required me to do that , and you will be responsible for it .Please be aware this is not a Hotel its a Resident living , any confusion that you have please contact me directly xxxxxxxxxxx do not go to the leasing office . My policies is very strictly . If something happen due to a guest going to the leasing office for instructions , you will not have any refund !Check in instructions ***if you have any questions please come directly to me***Parking is not free. Due to Downtown location there is slim to no free parking. Drive to ***. Parking Garage, Guest parking is from floor1-7 Please park in the 6th floor near the elevator, and you will see a big gate open , in the left side before the gate you will see fire extinguisher box, open it you will find the the key fob inside, if there is no gate open to enter please take the elevator you see in the garage to 1st floor down, make a the left and right to the leasing office, scan it to the door to open, entered take the elevator is on the left down to 5th floor . Make a right and walk down until you see unit is 507. The door key under the floor mat in front of the door .Please do not answer any questions for anyone in the apartment *** Leave your luggage in the car , and pick up after check in***Please contact me directly @ xxxxxxxxxxx if you have any question or concerns. Booking still allows this listing.

I book with booking.com for a stay at Extended Stay American in Fremont Calif. The hotel was supposed to be a non-smoking hotel. Once I checked in and went to my building. The smoke was so strong it gave me an instant headache. I immediately went back to the front desk and asked for another room. Unfortunately, they could not accommodate me, and refund my money back to Booking.com, and informed me I had to get my refund back through booking.com.
I immediately called Booking.com at 888 850-3958 and explained my situation, letting them know, the hotel canceled and refunded my money, due to the issue with smoke. I was assured I would receive my refund. That was on Nov 10, 2024, here it is Nov 27, 2024, and they are still telling me they are investigating. I provided Booking with the names of the Manager and assistant manager. Up until today, far as I know, they have not contacted the hotel. But they received back the money. I have the invoice showing the money was returned back to booking. I will not stop until I receive my refund, even if I have to take them to court, or to the new station. I have booked with Booking.com many times before, without any issues. I find this very alarming. What is most alarming, there is direct contact to Owner/Corporate.

Delores Shelton booked a room at Holiday Inn Express Hotel & Suites Auburn AL on May 8, 2024. Delores canceled the booking with the hotel Last week. The person at the hotel desk told her she had to contact Booking.com to

get a refund. To this instant she has been unable to reach them by phone or email.

Please respond.

Harvey Shelton. Deloress's husband

01 08 2024

Dear Sirs

Confirmation Number [protected]

This is a complaint about my aborted stay at 23 Cherrywood Drive Drogheda 26th July 2024. When we arrived at the premises the code we were given was incorrect and we had to contact the owner who gave us a different code allowing us access to the property. He indicated that he would come round and see us because he had no idea that we were booked in to his property.

Upon entering the property b we found it had not being cleaned and most certainly not ready to receive guests. Even if that had been the case it was an entirely different property to that which was described on booking.com. Essentially it was a room in a shared house. When the owner arrived he told us that he had cancelled his arrangement with booking.com and had fully booked out his premises with them so that nobody else would be booked in. He did not want to deal with booking.com again , he said, and he dealt with another company called Airbnb or something similar. Consequently he was not ready to receive guests and we would not have wanted to stay had we known it was an Airbnb. We do not stay at Airbnb properties. We explained to the owner that we would not be staying and he fully understood. We have texts from him and photos

Then, of necessity, we booked in to the only hotel room in Drogheda that we could find available at a cost of €179 . That is €59 more than we would have paid at Cherrywood Drive had the accommodation been suitable.

It appears that the €120.00 for Cherrywood Drive has been taken from my credit card and I want that refunded please. I also seek your comments on the additional monies I was compelled to pay to have somewhere to stay. I have confirmation of payment to The Marcy Hotel.

Incidentally I've tried to call booking.com about this problem and when I enter the confirmation number shown at the beginning of this e-mail it is not recognised. However I note that in the recorded message on the telephone helpline the expression confirmation number is used but when one is trying to access assistance the expression used is booking number. If these are the same thing then it would be very helpful if the same terminology could be could be used each time.

Yours faithfully

Jack Jennings

I made a reservation at Wingate by Wyndham Miami Airport, I am at room 406. I have just noticed that the room has not been properly prepared, the bed sheets have not been changed, the carpet is not clean. The only person at the hotel says that he is full and he brought me clean sheets, but I had to do the bed. I will have to stay in a room that has not been prepared for a new guest, this has never happened to me before, can you please help me. I tried to call in the international number provided in the confirmation email but the waiting time is over 10 minutes

Good evening

Booking No [protected] - date 29 - 31.07.2024.

Unbelievable no alternative options offered should Sandrati Villa confirmation not be withstanding, all accepted OK online,

Now I do not understand the follow-up email, please clarify as this is not acceptable creating stress for a 75 year old lady travelling on her own with no accommodation secured? why?..

Immediate resolution appreciated urgently as unacceptable creating stress for elderly lady, travelling within next week

...

Thank you

Regards

DA Jones

I first contacted customer service of Booking.com on Friday 14th May following suspicious activity on my account. After receiving an email to confirm that I was successful in changing my email on my account, I clicked on the link to say I had not done this and restored my own email address. I then went on my account to see that someone had tried to make two hotel bookings - both to Naumi Hotel.

1. Confirmation Number [protected] Pin number 5194 and a payment of £202 was taken from a credit card that I had loaded on the account. A second booking to the same hotel was attempted to be made - for a longer stay - totalling £2976 Confirmation Number [protected] Pin 9489. Payment from my card was not accepted as it exceeded my credit limit.

I rang with great concern and first of all the customer service lady totally misunderstood - contacted the hotel and came back and said to me that the booking needs me to change my card details etc .

When I said again the situation, she then was surprised and said that she will send this over to be investigated.

I called the next day to also say that it seems that someone had also been looking at flights on my account which was not me.

The man confirmed that my query had been sent for investigation and said that they would add the concern about the flights. I changed my password and removed cards off.

A few days later I had not heard from anyone from booking,com and the hotels still saying confirmed and awaiting payment. I contacted the hotel direct - initially the reply came back to say that they had also referred it to booking,com but on the second attempt they removed booking and cancelled payment.

Later I started using booking.com for my own holiday plans and saw that my travel credit of £22.77 had been spent on a flight! I had not done this. I contacted booking.com again. All I get is the matter is being investigated.

I am concerned as even this was after the date I reset my password.

On the 10th July I then got a notification pop up that my flight had been booked. I have not done this! There is nothing on my account that says that I have a booking button my genius record I see 4 hotels and one flight booked

Somehow someone is still accessing my account.

There continues to be great concerns and my complaints are that I can not get the matter resolve with booking.com. I have no information back. I can not easily talk to any one. Today I cant even be connected on the phone. I want to know who is booking these trips and how come someone can still. I want to know what other ways is this affecting me. I want to close my account and have genuis level transfered to a new one I have open, I want my travel voucher transferred, I want the person hacking my account identified.

Some how an email address [protected]@send4.uk is always appearing as a reply to email. This is not mine!

I want to hear from someone at booking.com immediately and get help. Please contact me [protected]@gmail.com

While I was on holiday in Cornwall staying at cottage I had through Booking.com in the last week in May, half way through the holiday I was involved in a car accident that left my car undrivable which meant I had hire a car to get me and my luggage back to the midlands, I was originally booked a car from Europcar. but after a phone call to my nephew, he arranged a car hire from Enterprise car rentals in Newquay which I thought would be cheaper and I could leave the car another Enterprise car rentals in the midlands, but on checking my bank account statement I found on the 31st of May, Cars on Booking took out £188.12 and also on the same day Enterprise car Rental took out another £215.00 which made it nearly twice as expensive as Europcar, I have contacted customer service sometime ago and I was sent a message someone would get back to me, but no one did

I feel the need to share my recent experience with bookings.com.

I had a guest stay 28th April and since then I have made over 30 emails and over 10 calls regarding the fact that the guest broke my sofa and a lamp with visible evidence of photos on the day.

I have submitted the damage payment request on the 30th April and I have had a $150 guest damage deposit before this stay.

The guest had refused to pay any damages and bookings.com continue to send me in circles with no answers. Even after the guest refused to pay (quality guest) bookings.com sent me another message to send a damage payment request to guest: it seems they have no records to refer to as I am consistently being asked to submit damage photos and they keep sending the same generic emails after a month I can only assume their only recourse is if the guest has discernment and discretion to pay for the damages otherwise it seems there is no other recourse.

I was on hold for 1.5 hours on the phone last week after waiting 20 minutes to be put through. And the person hung up after saying I would receive a document to fill in.

My feedback is bookings.com leave it to guest discretion if they want to pay for damages and out of the 3 platforms they have the highest charges.

My experience with Airbnb and guest Damages was much better. With evidence, receipts and the guest refusing to pay out they compensated me and it was a relatively efficient process.

Bookings.com will Likely send me over 4 emails this week telling to submit a damage payment request to the guest and put a damage deposit on the house that was done weeks ago.

It is important to know of other people’s experiences with the different platforms to make informed decisions and the lack of resolution and generic emails I receive.

I haven’t even received the $150 damage deposit to me.

one amount of $543.05
second amount of $546.21 has ben charged to my credit card
date of stay- 01/06/24 to 07/06/24
Please rectify this and refund the second amount to my credit card
Hexagon International Hotels and Vila and Spa
Nadi Airport Fiji
Tin Number-[protected]
Invoice number-52788
Arrived-01/06/24
Departed- 07/06/24
Room 507
Jack Kumar
PH- [protected]
jack.[protected]@hotmail.com

Good afternoon,
My name is Janet Frudd, [protected]@live.co.uk, 6 The Grove, Bilsborrow,
Preston PR3 0SA
I am reluctantly filing this complaint as I believe I have exhausted every other possible route to get this matter sorted. Below is copy of email sent to your customer services:
Janet Frudd. [protected]@live.co.uk. 6 The Grove Bilsborrow Preston PR3 0SA

Dear sir, madam

I have messaged you several times about this matter. I have tried for almost two hours to try and contact you again by message but have repeatedly had the message"booking id invalid" even though the confirmation number has been copied directly from my account. I have tried the confirmation number for each of the hotels concerned, but still receive the same message. When I have gone into message error help the message I receive is not listed and there is no error number on it.

I originally had a booking made through you with the Sky Residence Hotel Vancouver, confirmation number:4338.111.246 pin no:3159
I was requested to cancel the booking, which I did through you following their instructions. You can access their message through my account but I have attached it to this email anyway, it is the last message received that is relevant.
I then booked replacement Hotel, through you and messaged you to explain that it was the cheapest comparable location to the original booking that I was able to find.
I was advised by your customer services to email you with the invoice from the hotel I stayed in and send this to you.

I have also attached that.
I request that you deal with this matter as soon as possible, it has caused me a lot of distress and difficulty, and because of the extra money that I had to find has impacted severely on my holiday.
The confirmation and pin for the Hotel I stayed in,
The Palmer Hotel, confirmation no: [protected]
pin no:5195.
I cannot attach the file from The Sky Residence Club as it is a web page, you can access the message from my account, it is the last one they sent me, but I have copied the message below

Dear Guest,

We are terribly sorry but we had water damage at the property today and can no longer accommodate you. Multiple units are affected that will require repair. We have notified bookings today and asked them to assist us on this matter.

We have offered to cover the cost in the event the new reservation you are going to book is higher than the original reservation. In order to speed things up as there will be a delay in us responding back to you.

Please follow the following steps.

When you are looking at cancelation options, there is a last button that says “request cancellation fee to be waived “Please click on this so that we can initiate the refund.

The non refundable policy will be waived by us since we can not accommodate you. Please note that once it is canceled/status changes to canceled only then is the refund initiated back to the credit card you have paid with. Allow 5-7 business days for the return of the funds.

Please confirm with us that the payment has been received so that we can make a note on your file. We do not have the option to cancel only you or bookings.com can request the cancellation and we will certainly waive the policy.

We want to address if you do not hear from the website you have booked with which could be bookings.com/Agoda/Priceline, you have the option to contact them directly and advise them of the situation.

Please note you are required to speak to the relocation team of the website you have booked with and they will have to "approve" the new accommodation with you in order for the cost difference to be covered. We do not approve the price difference rather the website will invoice us back for payment. If you decide to book through another website such as airbnb/vrbo/expedia the price difference will not be covered.

However you have the option to independently choose another website if you feel there are better options. In case you have difficulties with the cancellation, be aware that we have already notified bookings.com and the status change will take place in the next 24 hours.

However if you require an immediate cancellation you have to contact them directly. Their contact information can be found under your reservation or the help center. We are extremely sorry for this event that has now caused anxiety/stress on you but this accident can not be normalized before your check in time. We understand that prices may be higher due to the last minute booking and therefore we ask you to please act as soon as possible to find the best possible option. We hope in spite of this, you will be able to find suitable accommodation and enjoy your stay in our beautiful city.

Kind regards,

Sky Team

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I am appalled at the difficulty I am having with this, and the failure of booking.com to ensure that people can get their problems solved efficiently and quickly.
I have been a customer of yours for years but this whole episode has almost completely destroyed my confidence in you
Regards
Janet
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On May 4th, 2024 I made a reservation, through Booking.com, for a room at Motel 6, 1111 E Sheldon St, Prescott AZ 86301, for May 6th, 7th & 8th 2024. I arrived at Motel 6 on Monday afternoon of May 6th. I was the only customer there & the clerk spent 20 minutes trying to confirm my reservation & was unable to do so. He handed me my paperwork back & said I would have to contact Booking.com for a refund. When I returned home from my trip, after having to find another place to stay, I contacted Booking.com & explained my issue and asked for a refund. They told me I would have to contact Motel 6 to get a reference number. Now I have a reference number & can't get through to Booking.com.

Booking.com Confirmation Number 4850.913.704

Pin Number 0852

Motel 6 reference number GRXKCV25

We went to St Margarets Loch Apartments on 25th May to stay for 2 nights, for my son to run the marathon on 26th May. En route we were delayed by accidents and phoned customer services to try and make arrangements to pick up key as keyholder was not available after 7 pm and we were going to arrive at 9pm. Was on phone whilst on road for over an hour - agent didnt understand anything (very poor english). Eventually we phoned proprietor direct and made arrangements with him (he had been told we were waiting outside and he wouldnt give us keys which was untrue!)

On Monday 27th May as we were leaving I got an email saying booking had been cancelled by Booking.com and that a refund would be issued., The landlord got same email and promptly took another £259 from my account to cover himself as he wasnt at fault.

No refund came from B.Com and when I phoned to complain was told they dont handle the finance (so why tell me a refund is coming from B.Com?). When I said my account was now overdrawn I was offered £21 as compensation! For all that stress and hassle! I still am overdrawn - no sign of any money to come back - no word from B.Com

Booking.com booking reference; [protected] Pin; 1560

Cannes Apartment booking dates; 30th April 2024-9th May 2024.

The Owners of this apartment have used photos of the Mondrain Hotel and give the impression that these Hotel pictures g Garden area- lit pathway and front of Hotel are linked to their apartment. This is a TOTAL case of deception to entice NON REFUNDABLE BOOKINGS for their apartment. The Eider apartment is about 10 yds from the above hotel. The Use of the Hotels address in Cannes is incorrect. There was a previous comment made on the Booking.com about this deception which apparently Booking.com have ignored.

We had to endure 6 days of work at different apartments from 8am until 5pm. The workmen were using drills into the wall- even on a Sunday morning. My Wife and I are near 70 yrs of age -had to leave the apartment each day and not return until after 5pm due to the incessant wall drilling and tracking.We have request a £350 rfund as our holiday stay has been ruined by the above deception and problems with our apartment stay. To date Booking.com have not made any comment.

We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is cancelled.we travelled to celebrate our marriage anniversary in london about 40 miles and cancellation at the last moment put us in awkward situation whether to find any accomodation in night time as it was too late to find new property esp. London is expensive.when we called booking.com we were told that we cancelled and refunded you but no compensation was offered for the time lost and our otger arrangements were affected as we had to return back to our home.the experience was not good one and no apologies from booking.com

I have 2 Delta Ecredits through Booking.com that are set to expire 6/1/24; I was trying to book a future trip to Brazil with my mother in October, but there's NOT ONE Delta flight going to Brazil. Spain, Italy, Florida, and California, HOW IS THAT POSSIBLE?! Trying to reach a live representative without a booking number, which is completely ridiculous. I feel like I'm being scammed. Also, the reason I have these 2 Delta credits is because last year I booked a package to Italy, I immediately called to try to adjust the # of nights at the hotel but that wasn't possible, I told the rep to cancel everything, I mean it's a package, he only cancelled the hotel. I do take responsibility for not checking the cancellation email, but I called them just so they can listen to the call and that got me nowhere, just more agita. My mother and I have accepted that we are going to be out 2K (1K each ticket). I've called everyone I can and it's not getting me anywhere.