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F rating from BBB Thousands are owed refunds DO NOT USE
We have been using Booking.com for many, many years. We are totaling exactly how much we have spent because we are considering litigation. So far, roughly I see $14, 676.17. We have direct e-mail communication that they would refund us $2036.29 if we provided an invoice for our stay. A stay we booked through them but somehow, we needed to provide an...
Ruined trip to Vegas
Did a package deal through booking.com and will see if I get my refund. When we got to Vegas the car I paid for was not available from Hertz and their customer service was really bad. They said my problem was with booking.com not them and I could wait a couple of hours for the car I paid for or take what they had. The hotel room was not Garden View it wa...
Read full reviewNever again, good bye
I am quitting booking.com after over 10 years and genius level 3, with at least 5-7 trips a year, if not more. It's as simple as this: this company takes no responsibility for an uninhabitable listing. They lift their hands, AI stonewall, and then claim policy is that unless the host agrees, you lose your money. I have been stranded with a baby. Over...
Read full reviewThey are complicit in these scams
To Whom It May Concern, I am submitting this complaint regarding a reservation booked through Booking.com for a property listed as “Indipendenza Boutique” in Bologna, Italy. In August 2025, I prepaid $524 for this reservation through Booking.com. Immediately after making the booking on August 15, I contacted the property through the Booking.com messaging...
Read full reviewAvoid Booking.com. They manage customer service only with AI agents.
Booking.com 's customer service line routs to an Ai agent that stonewalls customers from reaching a live agent. I needed help finishing a booking after the host accepted our booking request but the Ai agent could do nothing without a reservation number which I did not have yet. Booking.com is a joke. Complete inability to resolve simple questions. They lost...
Read full reviewNever use.
Booking.com has charged me for a booking I did not make. It is impossible to contact them. Their customer service line is a) almost impossible to find b) useless. They only have AI generated FAQ forms for complaints. AND the phone numbers they provide are not connected (Maybe they are for the U.S but here in Australia, 'this number is not connected'.
Recommendation: Never use
Horrible
I booked a room in a neighboring town for my son's surgery. I arrived at the hotel. My room was reserved, and everything was great until I checked my bank account and found that I had been charged at another location of which I was not staying. I called that hotel and they said they can't do anything because I have to cancel through booking.com. The fee for...
Read full reviewFraudsters!!!
I paid $3316 a month in advanced, confirmed by the property and booking.com, on arrival at the property no reservation and certainly no large condo unit with large balcony/terrace as shown on booking.com. The property denied the listing and claimed booking.com hadn't paid them! Booking.com refused to provide a refund claiming it entirely the property...
Booking.com failed to handle multiple cancellations and refunds
I had an extremely frustrating experience with Booking.com. My original accommodation was cancelled just a few weeks before my holiday, through no fault of my own, forcing me to find an alternative at a higher cost. Booking.com assured me that they would cover the difference, and I accepted the new booking based on that promise. To make matters worse, the...
Read full reviewBooking collaborating with thiefs!
I made a reservation via by booking for 2 rooms with the Reservation number : 6479.252.870 On the date of the 26 July I had made a reservation for my soon Attila Nagy 2 room at the Hotel Km 0 Romanian beach hotel at Costinesti via by booking (4 person : 2 adult and 2 children) for 4 nights. On the date of the 29 July the (lady) owner of the hotel contacted...
Read full reviewBooking.com rental problem
I rented a car from booking. Booking number is 698894515. The car rental company overbooked for that and I just complained about the overbooking issue to booking. I have waited 3 hours for the car but booking cancelled and refunded my reservation “after I picked up the car” without asking me. Also at the rental date I paid 49.14€ for extra protection and it...
Read full reviewSerious privacy violation by hotel booked through Booking.com – No response from support
I’m writing this to report a serious issue that happened during my stay at Sapa Hills Hotel in Sapa, Vietnam, which I booked through Booking.com. My booking confirmation number is 6380561697, and I stayed from October 3rd to October 5th. The issue is that the hotel staff entered my room without permission, after I had already unpacked my things, and moved...
Read full reviewUtterly, utterly terrible on all fronts - even negligent and certainly deceitful
Wrong information, on Flights, Car Hire and Hotels. No human beings will answer the phone. Emails not responded to until 3 days later, by fools who ask for your accommodation code and details when you have booked ONLY a flight. And they ask for your email address when they’ve just sent you an email ! The car hire info is all wrong, they trick you into...
Read full reviewNo support from booking.com
Despite being reassured that my complaint was significant and we were entitled to a refund, Booking.com told us that without the property taking responsibility, we had no protection what so ever. See complaint below 22nd September 2025 Dear Customer Service Re: Booking Reference [protected] Pin 7101: Regis Condo, Via Stalloreggie 25, 53100, Siena Italy...
Read full reviewLeft alone with booking problems
I have been a www.booking.com user for nearly 15 years. I have made more than 100 bookings through this website and have become a Genius 3 which is the highest level a user can achieve. I find the website well structured and easy to use. But the Customer Service is literally useless. Whenever a problem with my bookings comes to surface, all of my attempt...
Read full reviewBooking.com is despeakeble a big big scam
In the past I used this site a lot but now this site is untrustworthy at all, first I put my reservation dates right but without noticing it was changed I did not notice this till was tool late ad it was paid in advance, second I react when I saw this and try to changed it back in the policy says that you have right to change it once at no cost, when I send...
Read full reviewZero stars - terrible customer service when you need help most
Review: Booking.com has excellent search functionality, but their customer service is absolutely catastrophic when problems arise. They consistently blame customers and fail to honor their own promises. What happened: I had a confirmed Hilton Geneva reservation. Upon arrival at 1:30 PM, the hotel informed me my booking was cancelled days earlier without...
Booking.com are a disgrace
Took my money, confirmed my booking, then I turned up to the hotel in Sri Lanka but there is no booking for the room. Then when I was stranded as their customer service email system ignored me, noting there was no phone or chat support. Now Im $1067 out of pocket. Do not use them , they are a disgrace, use Agoda instead who are reliable and have phone and chat support for emergencies.
Custom service just doesn’t reply on the critical issue
I’m a very active customer. Have 4-5 booking a month and unfortunately, 2 booking has some critical issues. First one I was charged and the host said they never received and money and cancel my booking , second I was asked credit card information by my host. Both issues were escalated to booking.com , said someone will be in tough and nothing after multiple follow ups. They are prices aren’t better than most of the competitors so why to use them
Recommendation: They are prices aren’t better than most of the competitors so why to use them
Lazna recenzija
**Booking.com allows fake reviews!**
Guest **Mladen Milic** (reservation no. 5080478945), who never stayed at my property, left a score of 1 even though he canceled the reservation himself. I have sent multiple complaints, but Booking ignores partners and does not remove fake reviews. Because of this, I suffered damages and lost trust in their platform.
I do not recommend cooperating with them until this issue is resolved.
Booking.com Complaint 1738
REFUSAL by Booking.com to use an updated credit card, canceling our reservation, and costing us $8,424.62 to rebook.
request reimbursement for a financial loss of $8,424.62 incurred due to a preventable systemic failure by Booking.com. On January 17, 2026, I booked a stay at the Andaz Maui at Wailea Resort in Maui, Hawaii to celebrate our 45th wedding anniversary for March 30 – April 14, 2026, for a total of $17,286.91. At the time of booking, I paid $821.13 for...
Read full complaintNo reservation
Booked Red Roof inn at Bowlingreen KY for June 19th 2026 Got there no room. Called Booking they said motel over booked. Found out they dont like for people to use third party because they dont get full pay for room. Anyway called booking and they said go to another motel and they would pay difference. NOT Only $30 and you can only ise it on there site.
Read full complaintRoom reservation in Charleston WV
Overnight stay on Thursday June 18th. We were supposed to receive a disabled room but it was full of smoke and I couldn't stay there. We were given a different room that was "disabled" but it had a tub and I couldn't get into it because I had two knee replacements, so my husband had to help me. The toilet was screaming each time we used it; there were wire...
Read full complaintTaxi
Would like to alert to a booking.com scam I just experienced. We arrived from Australia to Santiago Chile where we were expecting a complimentary taxi as per emails sent from booking .com to my email 2 weeks previously. (? Part of the scam) No taxi was there and supposed airport worker offered to ring booking .com and see where the taxi was. He put me onto...
Read full complaintScam host / booking.com customer service
I have been trying for 6 weeks for Booking.com to take down a previous host listing at my property. The host Harrison Clayton of Assured Stays is no longer at my property 20 London Road Buxton SK17 9NX . I have sent all documents and evidence for this, had a zoom call to prove the property was the same. In all this time innocent people have been turning...
Read full complaintFlights customer service
2/6/26 found internal Egypt flights on Skyscanner and booked through the Booking.com link. 3/6/26 money taken (cleared) from my credit card. To date, and despite trying to contact Booking.com through their messaging and AI phone service, I still havent received a confirmation number. (Yes, I have checked my junk email). Cannot get to speak to a person...
Read full complaintBooking.com accommodation reservation and customer service, Booking.com failed reservation and unacceptable customer service handling
I am filing this public complaint after weeks of unsuccessful communication with Booking.com regarding reservation 6113982956. My issue is not only the failed reservation itself, but also the extremely poor handling of the case by Booking.com customer service. The original problem: - I had a confirmed and fully paid reservation through Booking.com. - Upon...
Read full complaintwaiting for refund for 2 months now!
Customer reference: [protected] Booking Reference 1451Q7 Dear All, It has now been two months since we first contacted you regarding our refund for booking reference 1451Q7 (Mauritius to Abu Dhabi), following the airline's cancellation of the flight. The airline provided you with the waiver code required to process our refund over two months ago, yet we...
Read full complaintFlight ticket
Dear Sir/Madam On June 6th I made a reservation on Booking.com flight+ Hotel from Los Angeles, California to Cairo Egypt. My Trip Number is 360-343-813-96. My flight scheduled for June 29, 2026 one stop to Cairo by British Airway. The return scheduled for July 14, 2026 as follow: Ticket number from Los Angeles to London 1252237767985 by British airway...
Read full complaintScam
I am the home owner of 8376 South 4800 West West Jordan Utah. My property is being used as a listing without my consent. I have spoken to Booking.com multiple times and they refuse to remove the posting. People are reserving these rooms on a non refundable reservation. Stay away from this home as it is a family home. THIS IS NOT A RENTAL...IT IS A SCAM AND BOOKING.COM IS ALLOWING IT.
Read full complaintPayment successful but booking not confirmed
I made a booking through Booking.com and completed the payment successfully via Google Pay. However, the booking was not confirmed, and it is not appearing under "My Trips" in my Booking.com account. Payment Details: Date & Time:10/06/2026 at 5:40 pm Amount:3827.66 GPay Transaction ID (UTR):616170249616 Property Name:HAMMOCKS HOSTEL MUMBAI. Kindly verify...
Read full complaintNo ability to speak to or email the company.
My son has recently been sent to prison and the police have retained his phone. He had booked an hotel in London on 30th August 2026 for one night. Without his phone we are unable to quote a booking or pin reference and the only online platform and AI bot mean we are refused the ability to use my power of attorney to resolve the matter.
[protected]@me.com
Desired outcome: For booking.com to contact me on07505 677719 [protected]@me.com
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
Escalation – charge without booking confirmation still unresolved
I am writing once again regarding an unresolved charge on my credit card that has now been outstanding for more than two months. As I have explained multiple times, on 24 April I attempted to make a reservation through your website. The first attempt was declined. I then tried to make another booking, but after entering my card details, the final page...
Formal complaint – fraudulent reservation – financial damage 250 EUR
Dear Booking.com Customer Relations / Legal Department, I am submitting a formal complaint regarding Booking.com’s handling of a fraudulent reservation on my property. Reservation number: [protected] On 12.05.2026, I immediately informed Booking.com that the reservation was fraudulent/fake and requested urgent cancellation so my calendar could be reopened...
Unauthorized credit card charge
I was charged for a hotel in Amsterdam back in 2024 and I've been trying to get booking.com to reverse the charge. They keep asking for a reservation # and name of hotel which of course I don't have since I never made the reservation. It's been over 6 months with emails to customer service and calling their customer service number which is also run by AI...
Read full complaintMy refund has not been processed yet after my flight was canceled.
Subject: Urgent Formal Complaint – Refund for Cancelled Flight Booking (Ref: M8JPGW) Dear Booking.com Customer Service, I am submitting a formal complaint regarding my cancelled flight booking made through your platform. Booking reference: M8JPGW Route: Kuwait International Airport (KWI) → King Abdulaziz International Airport, Jeddah (JED) Airline...
Scam / fake listing
The reservation was made Feb 4, 2026 for an overnight stay on Feb 14-15, 2026 They are forcing me to pay a Security deposit amounting to 1500Php week before the check-in period the Address in the booking was owned by another company but they were claiming its theirs, but I reached out with the real owner of the address and they confirmed that it belongs to...
Reservation at a perfect stay Avada house in Tennessee Mountains, Pigeon Forge.
We booked with Booking.com, against my better judgement. We had a big storm coming for all the Southern states, them included. We asked booking.com to change the date, they sent in the information to the owners of the property, I called back in 2 days after speaking with booking.com, they told me we got the modification. They lied we lost our money. We...
Read full complaintBooking.com refuses to act on proven fraud.
Complaint Details: On January 22, 2024, an unauthorized (fraudulent) transaction of HKD 13,847 was charged to my credit card, with the merchant clearly identified as Booking.com. I immediately took all necessary steps: Filed a formal report with the police. Reported the fraud to my bank, which has initiated a formal dispute process. Contacted...
Read full complaintBooking.com fails to fulfill its obligations, shows disrespect to customers, and does not pay promised compensation
I booked accommodation through Booking.com in Azerbaijan, in the city of Gakh (Qax, Ilisu), using my email address vlasovairina84.[protected]@gmail.com, booking number 6417268028, for the period from 3 to 8 November 2025, for five nights for eight adults. Upon arrival, the property owner refused to provide accommodation despite the valid and confirmed booking. I...
Read full complaintYes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
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Well said. I have the same problem. Will never use booking.com again