Booking.com’s earns a 4.2-star rating from 8222 reviews, showing that the majority of travelers are very satisfied with accommodation bookings.
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Frustrating experience with booking.com - seeking legal advice
I am compelled to share my extremely disappointing experience with Booking.com regarding my booking reference 40-*******8. This situation has not only caused me significant stress but has also led to substantial financial losses.
Denial of Boarding:
On 24 June 2024, I was denied boarding at London Heathrow Airport due to the absence of a valid ESTA. I was instructed by the airline to contact the agent through whom I booked my ticket for further assistance.
Inadequate Customer Service:
During my initial call to Booking.com on the same day, I spoke with an agent named ***. To my dismay, I was not informed that my entire journey was canceled due to the "no-show" status marked by the airline. Instead, I was misled into thinking I could still catch my connecting flights.
I made multiple attempts to clarify the situation and initiate a refund for my unused tickets on 25th June, and also raised my complain for refund both via calls and a complain made on 15th July but customer service agents, consistently failed to provide accurate information or resolve my issues. The lack of support was both frustrating and exhausting. The complaint made on 15th July was never responded.
Failed Refund Process:
Despite my persistent efforts, it wasn't until 26 September 2024 that I was told my refund request was acknowledged. However, I received only a partial refund of GBP 386.22 on 02 October 2024. I incurred additional expenses exceeding GBP 2000 due to alternative travel arrangements that I had to make as a direct result of Booking.com’s mishandling of my case.
Inadequate Response from Customer Service:
I recently received a response from a senior customer service representative, stating that no enquiry on my delayed refund and no response on the compliant made on 15th July and directly addressed that no full refund is possible and that I should be satisfied with the minimal refund provided. This is unacceptable considering the distress and financial burden I have endured due to their incompetence.
Seeking Legal Advice
Given the circumstances, I am now seeking legal advice regarding my rights as a consumer and the appropriate steps to take to recover my losses. I strongly advise anyone considering booking through Booking.com to think twice, as their customer service has proven to be inadequate, and they appear unwilling to take responsibility for the issues that arise.
I hope my experience serves as a warning to others and encourages Booking.com to improve their customer service practices and resolve complaints in a timely and fair manner.
Recommendation: Never ever book the booking.com. WORST CUSTOMER SERVICE ever . You loose your money
Brand new flat in Notting Hill.
Booked accommodation in London. Paid 1 month prior to check-in. Received no code for keylock. Contacted both accommodation company and Booking.com up until day of check-in for details. On morning of check-in, booked alternative accommodation through Booking.com again, because we did not want to arrive in London with no accommodation. Brand new flat in Notting Hill has been sent emails to cancel the original booking, so that it will trigger a full refund to me. They have not replied, yet Booking.com will still take bookings for that property. Is that ethical?
Recommendation: Be very careful of booking accommodation when their service is not very good.
Booking.com - Never ever booking there
They offered a low quality motel as an hotel. Hotel O Markham IL near Harvey/Tinley Park, should not be on business. When arrived, unsafe area ambience was evident. As soon as I went out of my car, people asked me for money, panhandlers are in property. Before me on the check in a prostitute was checking in a room for a couple of hours. When I enter the...
Read full review of Booking.com-
Pros
- Vast hotel inventory
- User-friendly interface
- Free cancellation options
- Verified guest reviews
- Competitive pricing deals
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Cons
- High commission fees for hotels
- Intense competition from Airbnb, Expedia
- Limited control for property owners
- Customer service can be inconsistent
Awful do not use booking.com
I recently had an awful experience with both Booking.com and the accommodation they listed, Haven of Trees. Upon arriving, we were met with an absolute nightmare: the shower was covered in sewage, there were no towels, the entire place was filthy, and the room smelled terrible. It was completely uninhabitable, so we had no choice but to leave and find another place to stay at the last minute.We contacted Booking.com immediately, seeking support and a refund. The initial response was frustratingly dismissive. They claimed to have spoken with the owners of the accommodation, who supposedly refused a refund. However, after pressing further, they admitted that they hadn't actually managed to contact the owners because all calls went straight to voicemail. Despite this, Booking.com still decided against processing our refund because we had booked a "non-refundable" rate.It's incredibly disappointing that Booking.com doesn’t take responsibility for the quality of the accommodations they list. We paid for a place to stay and instead got a health hazard. The fact that Booking.com wouldn’t refund us despite the situation being completely out of our control makes them unreliable and untrustworthy.Over the course of 10 days, I spoke with three different customer service representatives, sent multiple messages through their chat system, and provided photo evidence of the disgusting conditions. Their final response? A £21 voucher as "compensation" for an accommodation that cost £167 and left us scrambling to book another place at £330. There was no meaningful compensation for the stress and financial burden they caused us.This experience was beyond disappointing. I will not be using Booking.com again, and I urge others to think twice before booking through them. The lack of accountability and poor customer service is simply unacceptable.
Recommendation: Do not use
Mixed Experiences with Booking.com
As someone who has explored various travel options, I must say that Booking.com has its ups and downs. While some users have praised the ease of booking and great deals, others have faced challenges with customer service, cancellations, and unexpected charges. It's essential to read the fine print and be cautious when booking through them. Despite some positive experiences, it seems that Booking.com still has room for improvement to ensure a consistently positive customer experience.
Not loose out!
ONLY put 5 so it would be read. I used booking.com a few times and had no issues, however... Last month for me and my husbands anniversary we booked a place for a few nights. While out to dinner on our first night we received a phone call from a different hotel asking us when we would be arriving. I had never even heard of and never received any confirmation emails about. I received multiple reminders about the hotel we did book but not ONE about this other hotel we supposedly booked the same weekend as the other. We ended up paying $200 for the first night at the place we were not even staying at... needless to say I was very frustrated and when I called booking.com they would not do anything about it. They said on there end that they sent a confirmation email. We looked on both my husband and my email history & spam up till the day that I supposedly booked the other hotel and there was NO email confirmation about it nor were their any reminders like for the hotel I actually did book. Not use this site you will loose time and money you work hard for!
Wonderful place to stay
Stayed at Tourist & Resort Hotel Cappadocia, booked through Booking.com. This Hotel classified as Four Star but the treatment we received was 5 star. My partner and I would like to thank, the house maid, the reception staff, the breakfast staff, the chef (who make the most amazing omelettes), and the doorman, and last but not least the manager, who made our stay the greatest part of our world trip. We arrived tired at 05:30 in the morning a car (driven by doorman) picked us up from the bus station and took us to the hotel, reception seeing how tired we were gave us a room immediately, while the doorman carried our two heavy bags upstairs to our room, and we were invited to have breakfast after a short sleep, everything thereafter was just as perfect. Cannot recommend this place enough. I would also recommend that any tours, ballon rides be booked through the hotel manager, he speaks perfect English, and did not rip us off, in fact he was cheaper than quotes we received from local agencies we got quotes from. Dates stayed 13/7/15 to 17/7/15 inclusive. From an Australia traveller couple
Watch for "foreign transaction fee" by your credit card company using booking.com!
I was pleased with getting a hotel reservation in Tennessee using booking.com: good price, no problems. I went through PayPal; everything was tidy. I then discovered a foreign transaction fee assessed by BOA. I was informed that if I use my BOA card from a company located outside of the U. S (booking.com), I will have to pay a foreign transaction fee. BOA added a designation to my PayPal transaction with "NLD." I am told by a BOA associate that NLD stands for "Never Land." I didn't catch the designation for "D."
The folks at BOA graciously waived the fee this time; I think because I am a long-standing member. I did some research and discovered that the HQ of booking.com is located in the Netherlands, hence, "foreign!". If I use anything related to booking.com in the future and use my BOA card, I will be assessed a foreign transaction fee, and so will you if that is your preferred credit card. The fee was minimal, but for me, it was the principle of the matter. BOA may be a trendsetter or following behind someone else. I am retired and living in Tennessee, and I thought I would inform others of what I just discovered.
I usually pay at the hotel with my Traveller MasterCard so there is no fee, but with my most recent booking I paid upfront with my Visa card. And the same surprise. 2.5% international fee.
Good Caravan
I stayed at Barmston beach. Park Dean, I had a beautiful caravan great kitchen with big fridge and freezer spacious living room may only complaint would be that the double mattress had seen better days was sprung, I was in Rowan Vale, 4. I must point out that I stayed there mon'17th, may till 21st, 2021. But until now had no Internet, so maybe the mattress has been sorted out the living room with 32inc dvd combo flatscreen & proper so
Sofa & separate chairs had a door separating the kitchen & the kitchen also had a separating door from the bed rooms one with two single beds and the double with on suite & the bathroom with bath&shower, more like I home than a caravan facilities were very good & it's a five minute walk to the beach at the back of the park, you can walk along the beach to Bridlington in about an hour a lovely walk that brings you to bridlington Spar, I recommend that you can safe money on meals if you don't bring your own food to cookby using the Blackbull Pub in the village about 8-10, walk away from the park. Much cheaper for family meals and very friendly staff, As are the staff at the park I can't fault them!, Nice quiet place during my stay, Looking forward to using Barmston Beach Holiday Park Again!
Highly recommended for travellers
I have been a member of booking.com for almost 4 years. I travelled a lot for my business and leisure with my family. Each time I booked thru this website is smooth, the photo in website and actual condition is correct all the time.
One time in Nov 2016, my family and I went to Sicily, Italy for 3 days. Booked a hotel one month in advance. Picked a Villa location is beach front. Arrived in The Villa, greeted by the owner and his wife. They speak only Italian. My husband and I speak little Italian. They tried to explained to us that there was a small huricane hit The Villa 2 nights before we arrived, therefore, our room is a mess. He recommended me to another Villa own by his friend. Arrived in new Villa but I do not like it. It is not beach front and no linen and pillows ready. I've called booking.com and she called the owner of the Villa trying to solve the issue. She called me again and offered me different Villa with similar situation (beach front, kitchen ready, etc). She also able to full refunded my money from previous booking.
I think this is very profesional customer service who would go out of her way tried to call me and villa's owner to solve problems of all parties.
Booking.com can count on me as their customer.
Awesome customer service!
My experience with Booking.com's customer service was handled in a very professional and timely manner. I accidentally booked a hotel in SF that I was not intending to retreat at online and while trying to undo it, I confirmed it! I didn't realize it until I had received an email with a confirmation number followed by my computer error. On the website, if I had done it, a cancellation fee would apply if reservation was to be cancelled and I just did not feel good about it. I immediately called the hotel and explained the situation and they were not able to cancel my reservation, I would have to contact Booking.com. I reached representative ERIC and I cannot be more thankful for his understanding and going out of his way to cancel and waive the fee for me! I was put on hold for about 10 mins and ERIC came back on to apologize for the wait and explained to me that he had to contact three agencies to get them to cancel the reservation without any fee. I was ecstatic and thanked him for going above and beyond! Such a genuine representative! Although the hotel was not for me, I definitely will be using Booking.com for the one I'll be SURE of this time. And I'll book it properly! (: thank you again, ERIC! We need more people like you in this business!
We have used Booking.com on many occasions
We have used Booking.com on many occasions. We travelled to over 35 countries and we are pretty fair in our reviews as we're an elderly couple. I am also a very senior contributor for Trip Advisor.
We stayed in Hotel Sentral in KL Malaysia about a week ago. Prior to that we had a fantastic 12 days in Subang Jaya ( 4 nights at Grand Dorsett), 4 nights in White Lodge Langkawi, 4 nights in Noordin Mews Penang. We only picked Hotel Sentral because of it's proximity to K
L Sentral. After the first night my wife was bitten by something and she was breaking out in rashes. I went to a Chemist nearby and explained the symptoms and he got me the medication from 1 spot in the front of the counter for bed bug bites. The location of the hotel is good and so are the staff. Breakfast was also OK but who would like to be bitten by bed bugs while on holiday. My wife wrote an honest review but Booking.com did not publish it. Even the Hotel Management apologized to my wife but not Booking.com. I would advise people to desert them in droves. They are dishonest. I read a review on Agoda where a customer complained about the same problem and got a refund. I would strongly recommend people who are travelling not to use Booking.com and also Sentral Hotel. After 10 days my wife has still not recovered.
Exceptional Service by Isah at Booking.com Transport - Above and Beyond Support
I recently had an extraordinary experience with Booking.com's Transport Department, all thanks to a wonderful individual named Isah. Facing unexpected delays with my flight, I found myself in a bit of a predicament regarding my taxi booking. It was during this stressful time that Isah stepped in, not just as a representative, but as a beacon of support and understanding.
From the moment I reached out, Isah was there to calm my nerves, reassuring me that I was in safe hands. He went above and beyond to accommodate my situation, ensuring that my taxi booking was rescheduled seamlessly amidst the chaos of travel hiccups. His empathy, professionalism, and unwavering dedication to helping me navigate through these difficulties were nothing short of remarkable.
Isah's exceptional service and the assurance that "he will do whatever he can to help" truly set a new standard for customer care. It's rare to encounter someone so committed to the well-being and satisfaction of customers. This experience not only alleviated my stress but also reinforced my trust in Booking.com's services.
To Isah and the entire Transport Department at Booking.com: thank you for turning a potentially disruptive travel setback into a testament to outstanding customer service. Your efforts are sincerely appreciated, and I look forward to relying on your services in my future travels. Isah, you are a true asset to your team, and your dedication deserves the highest praise.
Customer service complaint
Booked a room and 10 hrs later tried to cancel
1st problem automated system had no choice for customer to cancel so picked 1st option got no where with operator 2ed choice again not the right choice but she did transfer us to the right department, where I was told right away to calm down, I was a bit excited to get the right department after being on hold for almost 45 min altogether and was talking fast because I was cut off once already, so I slowed my talk then I was told to stop talking and listen to her! That's when I had enough I asked to speak to a supervisor, I was never transferred, I told her she needs to listen to my request to cancel, she informed me that I can and would have to pay a hundred dollar penalty when the room only cost $106 I asked again to speak to a supervisor she then told me she would speak to the supervisor and get back to me this went back-and-forth for quite a while the total phone time was two hours and 10 minutes in the end the hotel manager agreed to cancel our reservation because it was less than 24 hours but booking.com had no intentions of cancelling it and if it wasn't for me to keep pushing for a supervisor or the manager of the hotel we booked through we would've been stuck with that reservation so disappointed with the customer service in the way the people speak to customers and keep in mind we went through three different operators all of them had bad attitudes I'm going to file a complaint with them, it's a good thing all calls are recorded I'll just show the bad customer service I would never use them again I don't care how cheap they are I'll pay an extra $25 and go with a reputable company
We have used booking.com to book accommodation for
We have used booking.com to book accommodation for our 6 week trip to USA and Canada. We have found one hotel in Newark that makes untrue statements and as this was the first we booked for our trip we did foolishly book the cheapest option which has cost us ?112 to cancel both bookings! I was hopeful that if I contacted booking.com and told them how undisclosed extra charges learnt from an email to this hotel had forced us to cancel that they would help not wanting this type of hotel on their site? But after reading many posts on this site about the very poor customer service you have all received I do wonder if I too should cancel all bookings with booking.com and book personally myself? So if a booking.com customer service rep wants to reply and satisfactory deal with my concerns please do! As at present I am far than happy with booking.com!
I always speak as I find. So my advice to all the people that post complaining on this Booking.Com site is when contacted and requested to supply your booking numbers? Do it if you haven't done so yet? I did using the email address supplied? One day later I received an email reply from Booking.Com customer service telling me they had contacted the hotel direct and due to my concerns and circumstances the hotel have decided there would not be any cancellation fees made for cancelling my booking. So as far as I am concerned Booking.Com do care about their guests booking rooms with them and will step in to assist if you need them?
So we are now happy to leave all our booked accommodation in their capable hands for our road trip as I now know they will be there if I do need them all I have to do is ask!
Customer service is nice and short wait, however they are not too bright
Customer service is nice and short wait, however they are not too bright. My hotel reservation was never sent to hotel and i almost was not able to get a room. I called booking.com customer service and the agent was able to get me in a room. Few hours after i checked into room i got notification that I cancelled my room and would be refunded. I checked bank account and i was refunded. This is a mistake because I am in a room agent promised to pay them. Now who knows whats gonna happen. I contacted booking.com customer service again and after being on hold I got disconnected.
I booked the flight from an undisclosed location to another in December 2022, usually it is a visa-free entry but during December 2022 the requirement changed due to a major sports event and all guests arriving needed to have a special entry permit. I missed this requirement (although I think booking platforms should have included it somewhere on their website), I went to the airport and my boarding got denied. I spoke to the customer service representative, he said I can rebook anytime until Dec 2023. I requested them to reschedule two days later, but the customer service provided misleading information that the requested flight is not available. I checked online and saw that there were flights available during the time I requested. I disputed my claim, they did not refund. Later the booking platform completely deleted this transaction from my trip history, did not refund my $3,600 neither they let me rebook. I have been booking my trips since then but not just through this platform. I have been telling this to everyone to avoid booking any trips through this website. This website thrives on exploiting consumers. Greedy and dishonest people at the top.
If I could give zero stars I would. I booked a airbnb and upon arrival with my 13 year old daughter at 10pm across the country nobody was there to let me in. The property was clearly a scam. I called and they cancelled the reservation for me and I had to pay out of pocket for another property for the reminder of my trip. They promised me my money back. That was a month and a half ago and I have yet to receive my 730.00 dollars. I have sent every document they have asked for down to my bank statement straight from my bank app and each time they come up with another excuse despite the multiple emails I have of promises of my money back in 7-12 days. I have spent countless hours on the phone to be told I will receive my refund, hung up on and am still going in circles with them. I finally decided to dispute it with my bank. I will hire a lawyer and sue if that is what it takes. I will not stop until I get my money. I will never do business with this company again! Terrible!
Horrible! This site is a scam! I booked 2 rooms through southwest, who use booking.com. I never recieved the confirmation email, which would have had my pin number. I am unable to access my reservation without a pin. I have tried calling and emailing multiple times, but all they ever say is I need my pin number. I feel like they don't want to give me my reservation, so that I will be unable to cancel it. I have called the hotel and they have the reservation and give me the confirmation number, but they do not know my pin and can't rend me the email since it was booked through a 3rd party.
Customer service is nice and short wait, however they are not too bright. My hotel reservation was never sent to hotel and i almost was not able to get a room. I called booking.com customer service and the agent was able to get me in a room. Few hours after i checked into room i got notification that I cancelled my room and would be refunded. I checked bank account and i was refunded. This is a mistake because I am in a room agent promised to pay them. Now who knows whats gonna happen. I contacted booking.com customer service again and after being on hold I got disconnected.
First off, I didnt get notice that my reservation - made at booking.com - was actually Priceline.com
First off, I didnt get notice that my reservation - made at booking.com - was actually Priceline.com. I went onto Booking.com to view my upcoming trip in May and was unable to locate it. It was quite an adventure to locate it and I began feeling very uncomfortable about the situation. So much to the point that I decided to cancel. I notified the representative, who asked why I wanted to cancel. EXCUSE ME? Why do I have to get permission from him to cancel a reservation six months out? Then, as he was looking at whether I can cancel, I informed my partner that I feel like this is a scam. The representative immediately asked why Im calling it a scam. I was on the call/chat for over an hour and had to call back because my $410 refund was confirmed (with email) for only $228. NEVER AGAIN!
I made a hotel reservation and I was supposed to pay when I check in, but they charged me (100%,) two weeks before. I called the hotel and they just said that the system usually charge ahead of time. Then I tried to contact Customer Service fromm Booking and it was impossible. I highly recommend NOT TO USE booking.com
Terrible, will not honor the 24 hour cancellation policy. Booked a fair at 12:20am Sunday night, called to cancel at 12:44pm. They refuse to help or cancel the ticket. Will not use again. Really rude and terrible customer service.
The hotel I booked couldn't find my reservation. Even though the hotel was willing to work with booking.com to resolve the issue they just thought to fix the issue they'd cancel my reservation entirely.
Terrible, 3 months and awaiting on my refund from cancelled flight. Airline has already refunded money back to booking.com. This has been verified multiple times and documentation sent to booking.com that supports this. This is a sham of a company with multiple contracted companies thus making the money trail very obscure. Will likely need to take legal action.
Its very unfortunate that I have to write this review on Booking.com
Its very unfortunate that I have to write this review on Booking.com.Ive used the website multiple times to book places to stay for vacations, however, this is my last time using them. I booked a hotel for a 4-day Memphis vacation. I decided to cancel the two rooms I booked because I found another hotel that had a better deal/location. I canceled well within the free cancellation period. I thought everything was good to go. NOPE! Once the check-in date came first I was charged for both rooms, was refunded, then charged for one of the rooms. I went back and forth between calling and emailing both the hotel and Booking.com. NO ONE WANTED TO TAKE RESPONSIBILITY! Booking.com lied after their little investigation and said the hotel never charged me. Then they said that the amount charged was just a hold.The transaction was pending and then cleared! How it that a hold? Anyway I ended up resolving it with the hotels help (THEY ended up calling booking.com to get it sorted out). I guess Booking.com cares more about keeping their business with the hotels than their own customers. Booking.com really needs to work on their communication between their website and the hotel. I did exactly what was instructed in order to avoid getting charged, but ended up getting charged anyway due to poor communication and service from Booking.com. *** learned! What an unnecessary headache and frustration after a great vacation. I will not be using them again. For others, call the hotel to make sure Booking.com did what they were supposed to! Cause they sure wont.
Impossible to contact them without the pin number. Booked rental car and never came with any pin with confirmation email. Had problem with rental company as they could not process the rental and tried reaching out to booking.com customer service and it won't let you continue the call if you don't have pin and booking number. After Several tires email, facebook message, and calls I opened the dispute directly with my Credit card company. Avoid and save yourself trouble. Never again.
I was booked hotel but my confirmation was for a different hotel and my money never sent to the hotel that I originally booked, to make a long story short this site is nothing more than a scam and I as American feel it needs to be shut down, they basically stole $886 from my bank account. There’s nothing can be done. I refuse to choose a hotel who is affiliated with booking.com . They are scammers, thieves and should be punished
Is a total scam also they booking a room then down the price. They gave the same day same a cheaper price I call them a customer service they reject my claims I paid the doble the room Im not recommended .
Horrible customer service and should be investigated since they're listed as no longer in business but still doing business in ***.
Booking has gone downhill
Booking has gone downhill. I've used the service for years but this latest experience has ended that. I booked "Dream Luxury" in downtown *** for the Memorial Day weekend. It turns out, the apartment is in a building that does not allow AirBnB type rentals. We literally had to sneak in. Here are the instructions we received (as we were driving to ***):Please Do not mention AIRBNB to anyone in the building do to a private property , because im under corporate lease if they find out there will be a $199 fee for your background check because the required me to do that , and you will be responsible for it .Please be aware this is not a Hotel its a Resident living , any confusion that you have please contact me directly xxxxxxxxxxx do not go to the leasing office . My policies is very strictly . If something happen due to a guest going to the leasing office for instructions , you will not have any refund !Check in instructions ***if you have any questions please come directly to me***Parking is not free. Due to Downtown location there is slim to no free parking. Drive to ***. Parking Garage, Guest parking is from floor1-7 Please park in the 6th floor near the elevator, and you will see a big gate open , in the left side before the gate you will see fire extinguisher box, open it you will find the the key fob inside, if there is no gate open to enter please take the elevator you see in the garage to 1st floor down, make a the left and right to the leasing office, scan it to the door to open, entered take the elevator is on the left down to 5th floor . Make a right and walk down until you see unit is 507. The door key under the floor mat in front of the door .Please do not answer any questions for anyone in the apartment *** Leave your luggage in the car , and pick up after check in***Please contact me directly @ xxxxxxxxxxx if you have any question or concerns. Booking still allows this listing.
HORRIBLE! Totally screwed up my reservations. They led me to believe that 2 hotel rooms with two double beds in each were reserved for my family's stay. But when I received my confirmation email, there was only one bed in each room. I called booking.com and customer service informed me that they could not rectify the situation by getting me two rooms with double beds. If I wasn't satisfied, they'd have to cancel my reservations. I said, please cancel because as I jokingly said to you when I booked the rooms, "I need double beds, not sleeping with my brother-in-law or my mother"...I am 50+ years old. She cancelled the rooms but said she would not know if she could refund my money (nearly $300) until after they reviewed the phone recordings to see if it was my *** or the reps. *** that the wrong type of rooms were reserved. REALLY! I was confident that they'd be refunding my money after hearing the recording but was disappointed to learn that it would be 30 days before I could get the refund. I disputed the charges with my credit card company, and they immediately made it right by refunding the money I paid to to cover the hotel charges. But, 2 months later I get the same charge to my credit card and I've not been in another hotel and definitely didn't use booking.com to reserve rooms for me--NEVER AGAIN. When I called my credit card company to inquire about this new charge, they do the research and find out booking.com has submitted a NEW charge (basically re-submitted the same "invoice"/charge, without my knowledge or without me even utilizing any hotel rooms through them.) Fraudulent! The credit card company is now disputing the NEW charge AND has cancelled my credit card so that booking.com no longer has a valid card number to make fraudulent charges against. BEWARE! They are a SCAM. Book through the hotels website.
I had a problem with a car rental reservation and booking.com wouldnt help or give me a refund. I would not recommend anyone to use the service due to they give you the run around and no refund
Good luck getting refund or getting your money back from this site. After 4 months getting paid from Airline they still haven't forward the refund, even as I'm writing this review!They might be cheaper or anything but forget about booking any of your travel need from this site. Always same answer, it's the third party that book your reservation and it's depend on them to refund or cancel your trip. This company need to get class action lawsuit!
They stole my money and will not refund me. They are blaming it on the hotel and have been for 3 weeks even though the hotel sent me the refund receipt. They keep saying the hotel has to do this and that even though they know the hotel has responded. Do not use their website!
The staff interactions were pleasant
The staff interactions were pleasant. We did not stay here because the rooms were overbooked. We used booking.com to reserve one room as we were driving , as coming into town. We arrived (WE WERE THERE IN PERSON) and the staff though apologetic and nice reported they did not have a room for us. She reported she had to cancel the reservation. Key word I heard was HAD. TURNS OUT THEY DID NOT INFORM BOOKING.COM. We did not call booking.com about this, but right away through booking.com reserved at a different hotel in ***. *** did not charge us for the room BUT BOOKING.COM did. Concerns and WHAT TO DO IS BELOW:Weary traveler if a hotel is reserved through a middleman/agent like booking.com and especially if the hotel overbooked and THEY cancel your reservation do this:1. ask why room not available 2. get name of person at hotel you are communicating with 3. CALL BOOKING AGENT (middleman) RIGHT THEN AND THERE AND PLACE STAFF ON PHONE. INFORM (in this case booking.com) booking agent you are there and room not available so this reservation needs cancelled. Make sure they know you are there, not a no show, and hotel had to cancel not you.4. Get the booking.com agent name.5. Then go immediately to the site (in my case a downloaded app for booking.com) AND send a message to customer service , with all details of what transpired. This is so names and interactions and times are in Writing. 6. The next morning check the site (in this case booking.com) make sure this reservation shows it WAS CANCELLED. If not reflected cancelled ie reservation still open THEN CALL, call customer service right away, CONTACT THEM BEFORE THE CHECK OUT TIME WOULD HAVE BEEN.Then hopefully you will not be charged by booking.com.
The complaint has been investigated and resolved to the customer's satisfaction.
Booking.com Complaints 1678
Refund for a cancelation
Delores Shelton booked a room at Holiday Inn Express Hotel & Suites Auburn AL on May 8, 2024. Delores canceled the booking with the hotel Last week. The person at the hotel desk told her she had to contact Booking.com to
get a refund. To this instant she has been unable to reach them by phone or email.
Please respond.
Harvey Shelton. Deloress's husband
Claimed loss: $190.97
Desired outcome: a refund>
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
23 Cherrywood Drive
01 08 2024 Dear Sirs Confirmation Number [protected] This is a complaint about my aborted stay at 23 Cherrywood Drive Drogheda 26th July 2024. When we arrived at the premises the code we were given was incorrect and we had to contact the owner who gave us a different code allowing us access to the property. He indicated that he would come round and see u...
Read full review of Booking.comThe property
Booked a hotel for 3 nights couldn’t get full address from them till I nearly arrived key was in box outside not problem said own shower no shower it was shared with other people’s belongings in it was a flat where 3 rooms were rented out no kitchen to get drinking water room no fire alarms no fire exit small wardrobe in front of window tea tray 3 teabag...
Read full review of Booking.com and 1 commentIs Booking.com Legit?
Booking.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Booking.com. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Booking.com has received 14 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Booking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Booking.com as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Booking.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
We looked up Booking.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Booking.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 1678 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Booking.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Booking.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Hotel booking was not allowed to stay manager told me there was no booking under my name
I booked on Sunday 1 night at the Astor hotel queensbourgh terrace W23SY ref [protected] I arrived approx midday to put 3 heavy suitcases in the hold. When I arrived I was asked for my boking ref, It had not shown on my emails but I had a ref number Astor hotels would not let me stay or leave my bags, " other staff members came and sat down staring at me...
Read full review of Booking.com and 1 comment1799624761523491395
I made a reservation at Wingate by Wyndham Miami Airport, I am at room 406. I have just noticed that the room has not been properly prepared, the bed sheets have not been changed, the carpet is not clean. The only person at the hotel says that he is full and he brought me clean sheets, but I had to do the bed. I will have to stay in a room that has not been prepared for a new guest, this has never happened to me before, can you please help me. I tried to call in the international number provided in the confirmation email but the waiting time is over 10 minutes
Desired outcome: The minimum that can happen is that they refund me.
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
I can understand why you're so upset. You booked a room expecting it to be clean and ready, and now you're stuck doing their job. That's not what you paid for, and it’s unacceptable. You deserve better, especially when you're traveling and just want a clean, comfortable place to stay.
First thing’s first, take pictures of the room – the unmade bed, the dirty carpet, all of it. Document everything. You’ve already tried calling and the wait time is ridiculous, so you need another way to get their attention. Use social media to your advantage. Post those pictures and tag Booking.com and the hotel. Trust me, they don’t like bad publicity and will be more likely to respond quickly.
Demand they make this right. Insist on a clean room or a refund. Don’t settle for anything less than what you deserve. Stand your ground and keep pushing until they respond. You have the right to be treated with respect and to get what you paid for. Don’t let them get away with this shoddy service. Stay strong and make sure your voice is heard.
Immediate resolution appreciated
Good evening Booking No [protected] - date 29 - 31.07.2024. Unbelievable no alternative options offered should Sandrati Villa confirmation not be withstanding, all accepted OK online, Now I do not understand the follow-up email, please clarify as this is not acceptable creating stress for a 75 year old lady travelling on her own with no accommodation...
Read full review of Booking.comLack of support with my account being hacked and ability to get any thing resolved and clarified
I first contacted customer service of Booking.com on Friday 14th May following suspicious activity on my account. After receiving an email to confirm that I was successful in changing my email on my account, I clicked on the link to say I had not done this and restored my own email address. I then went on my account to see that someone had tried to make two...
Read full review of Booking.comCar hire
While I was on holiday in Cornwall staying at cottage I had through Booking.com in the last week in May, half way through the holiday I was involved in a car accident that left my car undrivable which meant I had hire a car to get me and my luggage back to the midlands, I was originally booked a car from Europcar. but after a phone call to my nephew, he...
Read full review of Booking.comHotel reservation.
Hello, Due to the unexpected cancellation of my reservation through Booking.com, I was forced to stay at another hotel in Athens, paying double the price out of my own pocket. This alternative hotel, Selina Athens Theatrou, was of very poor quality and I faced several inconveniences. I shared these issues with Booking.com, and they agreed to reimburse the...
Read full review of Booking.comDamaged items
I feel the need to share my recent experience with bookings.com. I had a guest stay 28th April and since then I have made over 30 emails and over 10 calls regarding the fact that the guest broke my sofa and a lamp with visible evidence of photos on the day. I have submitted the damage payment request on the 30th April and I have had a $150 guest damage...
Read full review of Booking.comI have been charged twice for a 6x day stay in Nadi hotel Fiji
one amount of $543.05
second amount of $546.21 has ben charged to my credit card
date of stay- 01/06/24 to 07/06/24
Please rectify this and refund the second amount to my credit card
Hexagon International Hotels and Vila and Spa
Nadi Airport Fiji
Tin Number-[protected]
Invoice number-52788
Arrived-01/06/24
Departed- 07/06/24
Room 507
Jack Kumar
PH- [protected]
jack.[protected]@hotmail.com
Claimed loss: $546.21
Desired outcome: Please refund this amount to my nominated credit card (Mastercard)
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
I would like an apology from booking.com
Good afternoon, My name is Janet Frudd, [protected]@live.co.uk, 6 The Grove, Bilsborrow, Preston PR3 0SA I am reluctantly filing this complaint as I believe I have exhausted every other possible route to get this matter sorted. Below is copy of email sent to your customer services: Janet Frudd. [protected]@live.co.uk. 6 The Grove Bilsborrow Preston PR3 0SA Dear sir...
Read full review of Booking.comMy reservations at Motel 6 for May 6th, 7th & 8th were not available when I arrived.
On May 4th, 2024 I made a reservation, through Booking.com, for a room at Motel 6, 1111 E Sheldon St, Prescott AZ 86301, for May 6th, 7th & 8th 2024. I arrived at Motel 6 on Monday afternoon of May 6th. I was the only customer there & the clerk spent 20 minutes trying to confirm my reservation & was unable to do so. He handed me my paperwork back & said I...
Read full review of Booking.comMismanagement of a booking
We went to St Margarets Loch Apartments on 25th May to stay for 2 nights, for my son to run the marathon on 26th May. En route we were delayed by accidents and phoned customer services to try and make arrangements to pick up key as keyholder was not available after 7 pm and we were going to arrive at 9pm. Was on phone whilst on road for over an hour - agent...
Read full review of Booking.comBait and switch scam by foreign business against US customers
I booked a 10 day stay through this company's website for $1073.79 including taxes and fees. At checkout, the hotel charged me $1274.12. When I asked for an explanation, was told, "oh Booking.com always cheat their customers using lies and false pricing just to get you to book thru them. I contacted Booking.com by email because I was unable to reach by...
Read full review of Booking.comCannes apartment stay
Booking.com booking reference; [protected] Pin; 1560 Cannes Apartment booking dates; 30th April 2024-9th May 2024. The Owners of this apartment have used photos of the Mondrain Hotel and give the impression that these Hotel pictures g Garden area- lit pathway and front of Hotel are linked to their apartment. This is a TOTAL case of deception to entice NON...
Read full review of Booking.comGuest house booking
We booked guest house on 04/05/24 until 05/05/24 and when we reached their we were told it is cancelled.we travelled to celebrate our marriage anniversary in london about 40 miles and cancellation at the last moment put us in awkward situation whether to find any accomodation in night time as it was too late to find new property esp. London is expensive.when we called booking.com we were told that we cancelled and refunded you but no compensation was offered for the time lost and our otger arrangements were affected as we had to return back to our home.the experience was not good one and no apologies from booking.com
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
Service
I have 2 Delta Ecredits through Booking.com that are set to expire 6/1/24; I was trying to book a future trip to Brazil with my mother in October, but there's NOT ONE Delta flight going to Brazil. Spain, Italy, Florida, and California, HOW IS THAT POSSIBLE?! Trying to reach a live representative without a booking number, which is completely ridiculous. I feel like I'm being scammed. Also, the reason I have these 2 Delta credits is because last year I booked a package to Italy, I immediately called to try to adjust the # of nights at the hotel but that wasn't possible, I told the rep to cancel everything, I mean it's a package, he only cancelled the hotel. I do take responsibility for not checking the cancellation email, but I called them just so they can listen to the call and that got me nowhere, just more agita. My mother and I have accepted that we are going to be out 2K (1K each ticket). I've called everyone I can and it's not getting me anywhere.
Claimed loss: $2000
Desired outcome: book a flight to Brazil with Delta or extend the credit for 1 more year.
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
I want to make a complaint about a fraud that happened with Booking.com and a host
I want to make a complaint about a fraud that happened with Booking.com and a host. I was searching for a place to stay in on Booking.com. On April 27th, I found an apartment on their website. It said I should contact the host to check if it's available. I did as told and got a message from Booking.com that they sent my message to the host. Then, I saw a note on the listing that said to book the apartment, I should message the host on WhatsApp with the number given.
I messaged the host on WhatsApp, and a person named said the apartment was ready to book and that Booking.com would email me the details and booking steps. She mentioned her company was Era Immobilier. Soon after, I got an email from Booking.com with instructions to book the apartment. It told me to wire $1,800 for a 5-day rental to a bank account they provided. I thought it was odd to wire money, so I called Booking.com customer service. They told me to follow the email instructions, so I sent the money.
I kept talking to the host on WhatsApp, and after I sent the money, she asked for a screenshot of the transaction. She said she would send me a receipt and a contract the next day. I got a receipt but no contract. I kept asking for it, but she said it was still being made. While waiting, I asked about other properties for the second part of my trip in Nice. She showed me some and gave me prices. When I showed interest, she asked for a $1,000 deposit and $1,300 for the rental. But she wanted me to wire it to a different account. I got suspicious and told her I wanted everything done through Booking.com and wouldn't pay for the second place until I got the first contract. She got angry and demanded an extra $2,200, or she'd keep all my money.
We messaged a lot, and then she stopped replying. I contacted Booking.com, and they said they had no record of my reservation or messages. I showed them all the emails and the listing. They said the messages weren't from them but would look into it. I got a few emails from Booking.com saying they couldn't help because the transaction wasn't with them.
I also told my bank, CHASE, about it and they suggested I report it to ComplaintsBoard.com for cyber-fraud. I filed the report right away. I have all the emails from Booking.com, messages with the host, and information about ERA Immobilier. When I called ERA Immobilier, they said they were in a legal issue with Booking.com for listing their properties without permission. They also said they only sell properties, not rent them.
I'm worried because Booking.com hasn't fixed this fraud even though the property and host are on their site. It's troubling that they do business in America without checking if listings are real. They don't have a proper customer service to handle these problems, so I keep having to explain my story. It's been a week, and there's no solution or refund for my money.
Car rental
I have rent car via booking.com
The provider didn’t give me the car
Made me book the same car with higher price same day same time with the promise of full refund
Booking.com is being ignorant didn’t even contact the provider just telling me no on the service they never provided
It’s like going to a restaurant you booked in advance they dont serve you food and force you to pay! That’s booking.com
Claimed loss: 50 usd
Desired outcome: Full refund
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
About Booking.com
One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.
Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.
Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.
Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of your booking (hotel, flight, car rental, etc.)
- Details of the problem encountered (incorrect charges, poor customer service, etc.)
- Any correspondence or interactions you had with Booking.com's customer service
- Steps you have taken to resolve the issue with Booking.com and their responses
- The personal impact of the issue, such as inconvenience, financial loss, or stress
- Relevant dates and times of your booking and the issue
- Confirmation numbers or reservation details
Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Overview of Booking.com complaint handling
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Booking.com emailscustomer.relations@booking.com100%Confidence score: 100%Supportmarlen.penner@booking.com100%Confidence score: 100%Supportcustomer.web@booking.com100%Confidence score: 100%Supportcustomer.service@booking.com100%Confidence score: 100%Support
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Booking.com addressHerengracht 597, Amsterdam, 1017CE, Netherlands
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Booking.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 30, 2024
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