Latest Reviews and Complaints
Melbourne Hotel Booking
We required a cancellation of our booking as at the last minute we found out the pool was closed for renovation (this wasn't advertised on any advert).That was the whole reason we booked this particular hotel. We were willing to pay another $200 to book another hotel withing the same brand.
After about 8 phone calls (where they indicated it would get cancelled) and many emails it still wasn't cancelled even though the hotel had agreed to do it free of charge.
The service was appalling and I was hung up on 4 times with no call back. It was difficult to even find a phone number to call them on.
If I sent an email to them about the cancellation it came back telling me to please call this number below, even though there were previous emails about this issue.
Local number (English) : 64 155 410, [protected]
International number (English) : +[protected]
Never Again!
Please be careful
Recommendation: Please book direct
For my travel insurance
Hi, I purchased the travel Insurance while booking the rooms for Bali on 25th August to 1st September but in my travel insurance my husbands name is not reflected but instead it just as Travellers 2 but I want it to be renamed as Samir Rai not as traveller 2. I have sent so many emails and follow up to xcover but they haven’t responded me and updated me yet...
68 Booking.com Reviews
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Complaint regarding accomodation at CC Beach Villas in Waileoleo Beach Nadi Fiji
We had an issue with a power point that sparked and fused, also a light switch where the button was pressed into the socket. Also a globe had blown in the bathroom. Alerted the owner who didn’t take the matter seriously and failed to fix the problems. This accomodation needs major maintenance and also a good clean out of the rooms. It is not as advertised...
Extremely poor customer service and resolution process!
I reserved a King sized room with a sleeper sofa at the Courtyard by Marriott South, Virginia Beach for 3 nights from 7/16-19/2026 using Booking.com for $1127.19, a reservation that I made a couple months ago, which was secured by my American Express card. However, when my family and I tried to check-in, we were told that we didn't have a reservation...
Read full reviewBetrugeren
Booking.com never sent me a confirmation number or travel dates or the hotel I might have been staying in. Every time I wanted to cancel they asked for a confirmation number, which they never gave to me. It’s been 3 months now and they won’t refund my money! I’m having to fight them! And they are appealing the theft of my money! They are scum.
Recommendation: Use a different company
Reservation failure and inadequate resolution
My family's first trip to London was meant to be a celebration of my father's birthday. Instead, it became one of the most stressful travel experiences we've ever had. We booked accommodation through Booking.com for five adults and informed the host in advance that we would be arriving around 11 PM due to our flight schedule. The host acknowledged our...
Read full review and 1 commentI am being blackmailed on booking.com
I am being Blackmailed, robbed and scammed by a property owner on Booking.com and support is not helping me in actual way, they are coloring me as a culprit where as its totally a blackmailing of the property owner for the 3000 THB EXTRA MONEY. Solve my issue now! Reservation 5080325232
Recommendation: WORSE SUPPORT, Do not use it
Romana booking support partner agent
A massive thank you Mohamed and Romana P. team I want to express my deepest gratitude to the Booking team for their exceptional support recently. When managing premium guest experiences, ensuring absolute digital security and smooth operations is crucial, and this team truly delivered. I was thoroughly impressed by their quick initial response time. More...
Read full reviewIndonesian suppliers (or anyone) to booking.com beware!
Tread carefully with this company, as should there be a problem in your Accommodation Business, they will not support you. The customer to them is always right. They will never support you. They will just give you the "run around" with automated "templated" "robotic" replies. They are fake and dishonest and need to be held accountable to. They will lose my...
Read full review and 1 commentTerrible customer service
I need their help to make a name correction, they told me to contact the airline company, I contacted the airline company, they said I will send my passport information to booking.com and booking will forward the information to the airline company. I called booking customer service again and told them what they need to do, the guy help me said that I will...
Read full reviewFalse advertising & double decution of payment needs reversal
Botha South Africa 1.0 bad poor not good at all COMPARE MY PHOTOS TOWARDS THE ONES ON WEBSITE Liked · Good Morning, attached also find the next place receipst that i paid and then they deducted again I am writing to formally request a refund for my recent stay at your property. Unfortunately, the experience was extremely disappointing and did not meet...
Colston Hall Farmhouse Suffolk
Colston Hall is situated in Badingham (about 15 miles north of Woodbridge) and is set in a lovely rural location. The hosts are pleasant, there was always hot water available and the breakfast was fine - although a menu as to what was available would have been appreciated. We booked two rooms - "The Hayloft" and "The Tack" rooms and we were very...
Read full reviewDisappointed - will never use again and will cancel all upcoming bookings
My friends and I booked flights which were cancelled by the airline. It has been potluck as to who has received a refund. Despite numerous calls - a number of us are being given the run around by call centre staff. Exceptionally poor service - and no accountability. I have emailed Bookings CEO Glen Fogel and lodged a formal complaint via ACCC. We are also...
Read full reviewPayday for a reservation but it cancelled, and I never received my refund
I am writing to reiterate my concern regarding a booking that was canceled despite successful payment. The funds were received, but the refund has not yet been processed. I require an immediate update on the status of my refund or the prompt issuance of the refund itself.
Transaction time/date: 2026-04-18T17:00:35Z
Payment reference: 6bcbba03-8357-4f0f-bc70-52f93d466672
Bad experience with booking.com
I've booked a car through Booking.com. The confirmation that I received, confirmed that I booked a car from Budget and that our pick up point was at 94th Street, Manhattan. We went there on time, but the pick up point was AVIS and they could not help us. We went at the nearest Budget office, where they informed us that the confirmation was wrong and that...
Read full reviewF rating from BBB Thousands are owed refunds DO NOT USE
We have been using Booking.com for many, many years. We are totaling exactly how much we have spent because we are considering litigation. So far, roughly I see $14, 676.17. We have direct e-mail communication that they would refund us $2036.29 if we provided an invoice for our stay. A stay we booked through them but somehow, we needed to provide an...
Ruined trip to Vegas
Did a package deal through booking.com and will see if I get my refund. When we got to Vegas the car I paid for was not available from Hertz and their customer service was really bad. They said my problem was with booking.com not them and I could wait a couple of hours for the car I paid for or take what they had. The hotel room was not Garden View it wa...
Read full reviewNever again, good bye
I am quitting booking.com after over 10 years and genius level 3, with at least 5-7 trips a year, if not more. It's as simple as this: this company takes no responsibility for an uninhabitable listing. They lift their hands, AI stonewall, and then claim policy is that unless the host agrees, you lose your money. I have been stranded with a baby. Over...
Read full reviewThey are complicit in these scams
To Whom It May Concern, I am submitting this complaint regarding a reservation booked through Booking.com for a property listed as “Indipendenza Boutique” in Bologna, Italy. In August 2025, I prepaid $524 for this reservation through Booking.com. Immediately after making the booking on August 15, I contacted the property through the Booking.com messaging...
Read full reviewAvoid Booking.com. They manage customer service only with AI agents.
Booking.com 's customer service line routs to an Ai agent that stonewalls customers from reaching a live agent. I needed help finishing a booking after the host accepted our booking request but the Ai agent could do nothing without a reservation number which I did not have yet. Booking.com is a joke. Complete inability to resolve simple questions. They lost...
Read full reviewNever use.
Booking.com has charged me for a booking I did not make. It is impossible to contact them. Their customer service line is a) almost impossible to find b) useless. They only have AI generated FAQ forms for complaints. AND the phone numbers they provide are not connected (Maybe they are for the U.S but here in Australia, 'this number is not connected'.
Recommendation: Never use
Well said. I have the same problem. Will never use booking.com again
Horrible
I booked a room in a neighboring town for my son's surgery. I arrived at the hotel. My room was reserved, and everything was great until I checked my bank account and found that I had been charged at another location of which I was not staying. I called that hotel and they said they can't do anything because I have to cancel through booking.com. The fee for...
Read full review1731 Booking.com Complaints
Stay at city heart rooms, bed bugs
Our stay was from Aug 3-6th, 2026 we have checked in & was sleeping when my partner was bitten my bed bugs I woke up too find myself bitten as well. The entire bed is infested with bed bugs. I have contacted owner, he is not responding & ignoring messages. The posting on booking.com is fake with fake pictures. The washroom has black mold. My booking number...
Read full complaintThe hotel we booked was no longer in business
My friend booked a guesthouse in London 23rd or 24th April 2026. When they arrived at the address the Guest House was no longer there. They were in deep distress and had to find alternative accommodation. At a great cost . The property was King’s Cross Guesthouse. She did email you at the time and did not get much response. My Friend Mrs Hayles was waiting...
charge during booking not tally with invoice. Booking nr 6469939264
charge during booking not tally with invoice. Booking nr 6469939264 Best Western Lippstadt refuse to issue the total charge amount in the invoice. Total amount Euro848.17 was charge to my credit card but only receive invoice of Euro630 from Best Western Lippstadt hotel.
Is Booking.com Legit?
Booking.com earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Booking.com. The company provides a physical address, 29 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Booking.com has received 16 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Booking.com has claimed the domain name for booking.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Booking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Booking.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Booking.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Booking.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 1731 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Booking.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Booking.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Failure to help settle a reservation issue
On 7/28/2026 I was verifying my reservation at a Hyatt hotel and was told by reservations there is a second reservation under my name made through booking.com for the exact same time. I did not make this reservation, nor do I have any email or other type of confirmation. I have contacted booking.com through email as well as phone and they are not able to...
Read full complaintRefund not received INR 3060
I am extremely disappointed with your services. I had booked the below flights via your site booking.com via order number Order [protected]. Mumbai to Bhubaneshwar 7.50 am to 10.15 am on 14.07.2026 and return flight was Bhubaneshwar to Mumbai 10.45 am to 13.15 pm. The same was confirmed to me via the below email sent by you all on 17.06.2026 at 3.21...
Read full complaintBogus accommodation on booking.com which resulted in having to pay another establishment on booking.com for the same period.
I am lodging a formal complaint regarding an unresolved fraudulent transaction and severe failure of service by Booking.com. Incident Summary: Booking Date: 8 June Location: Knightsbridge, London Amount Unrefunded: £727.00 (Bogus Accommodation Charge) On 8 June, we attempted to check into a property booked via Booking.com. The property proved to be...
Read full complaintFlight
Hello I booked a flight with Booking.com on the 24-03-26 with KLM going from Bordeaux to Manchester costing £487.66 then on the 12-07-26 I received an email from Go To Gate informing me the the flight had been cancelled and rebooked me on the 06.30 flight, in the email it states that i could have a full refund which i confirmed straight away is that's what i wanted, then this morning they sent me the flight detail after I had confirmed I wanted to cancel with a refund
Claimed loss: £487.66
Desired outcome: Please resolve and issue a full refund
Confidential Information Hidden: This section contains confidential information visible to verified Booking.com representatives only. If you are affiliated with Booking.com, please claim your business to access these details.
Fraud and scam
I’d like to raise an issue regarding a hotel reservation I originally made on booking.com for December 2025. Because of the ongoing world conflicts, I rescheduled it to December 2026. However, my booking has now been cancelled, and the payment has still been taken from my account. As a frequent booking.com customer, I find this situation unacceptable and...
Read full complaintBooking.com refund policy
I booked a property via booking.com and was sent a separate message by the property asking for payment on a different site. After reaching out to booking.com, they confirmed it was a real property. However, upon arriving to the property, we learned it was a scam. As a result, we booked a new place. Booking.com then promised a to cover the cost difference...
Runs in circles, dead end, no option to help with my need and suggested alternative also does not work
Trying to reach Support regarding a flight. The suggested route is through chat on the booking website or app, though that chat states it cannot help with flights. The customer service number states it also cannot help with flights only accommodations. Essentially, it’s a runaround and there is no one to speak with regarding actual flights purchase through Booking.com.
Missing reward for reservation 5139415757
I am escalating an unresolved issue regarding my reservation 5139415757 (stay: March 9 – April 4, 2026). On April 6, 2026, Abegail R. from your Customer Service team confirmed in writing that the $64 reward for this stay would be credited to my wallet by early June 2026, and assured me there was no issue with processing. To date, nothing has been credited...
Flight change
My wife and I had premium economy flights booked with ANA to fly from Sydney to Madrid via Tokyo and Munich on the 2nd of June 2026 with a return (same route) on the 23rd of June 2026. When we went to check in at Madrid airport at 5am for a 7am flight on the 23rd, we were told that the leg from Madrid to Munich was not booked, despite the fact the remaining...
Read full complaintHotel reservation
RE: 2 night "non-cancellable" reservation on Booking.com Booking #5279367546 at the Tunnicliff Inn in Cooperstown, NY, June 10 - June 13, 2026,." It was only after I made my reservation yesterday on Booking.com on Thursday, June 25, that I learned from an email message from Booking.com that this property only has a standard room with a queen size bed up two...
Read full complaintREFUSAL by Booking.com to use an updated credit card, canceling our reservation, and costing us $8,424.62 to rebook.
request reimbursement for a financial loss of $8,424.62 incurred due to a preventable systemic failure by Booking.com. On January 17, 2026, I booked a stay at the Andaz Maui at Wailea Resort in Maui, Hawaii to celebrate our 45th wedding anniversary for March 30 – April 14, 2026, for a total of $17,286.91. At the time of booking, I paid $821.13 for...
Read full complaintNo reservation
Booked Red Roof inn at Bowlingreen KY for June 19th 2026 Got there no room. Called Booking they said motel over booked. Found out they dont like for people to use third party because they dont get full pay for room. Anyway called booking and they said go to another motel and they would pay difference. NOT Only $30 and you can only ise it on there site.
Read full complaintRoom reservation in Charleston WV
Overnight stay on Thursday June 18th. We were supposed to receive a disabled room but it was full of smoke and I couldn't stay there. We were given a different room that was "disabled" but it had a tub and I couldn't get into it because I had two knee replacements, so my husband had to help me. The toilet was screaming each time we used it; there were wire...
Read full complaintTaxi
Would like to alert to a booking.com scam I just experienced. We arrived from Australia to Santiago Chile where we were expecting a complimentary taxi as per emails sent from booking .com to my email 2 weeks previously. (? Part of the scam) No taxi was there and supposed airport worker offered to ring booking .com and see where the taxi was. He put me onto...
Read full complaintScam host / booking.com customer service
I have been trying for 6 weeks for Booking.com to take down a previous host listing at my property. The host Harrison Clayton of Assured Stays is no longer at my property 20 London Road Buxton SK17 9NX . I have sent all documents and evidence for this, had a zoom call to prove the property was the same. In all this time innocent people have been turning...
Read full complaintFlights customer service
2/6/26 found internal Egypt flights on Skyscanner and booked through the Booking.com link. 3/6/26 money taken (cleared) from my credit card. To date, and despite trying to contact Booking.com through their messaging and AI phone service, I still havent received a confirmation number. (Yes, I have checked my junk email). Cannot get to speak to a person...
Read full complaintBooking.com accommodation reservation and customer service, Booking.com failed reservation and unacceptable customer service handling
I am filing this public complaint after weeks of unsuccessful communication with Booking.com regarding reservation 6113982956. My issue is not only the failed reservation itself, but also the extremely poor handling of the case by Booking.com customer service. The original problem: - I had a confirmed and fully paid reservation through Booking.com. - Upon...
Read full complaintYes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Booking.com complaints: history and resolution overview
Out of all reported cases, 125 complaints (7%) have been marked as resolved, while 1606 complaints (93%) remain unresolved. The most recent resolved complaint, Scam / fake listing, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Most discussed complaints
this is a scam!Recent comments about Booking.com company
Escalation – charge without booking confirmation still unresolved
Expedia
1419 reviews
Best Price Cruises
5 reviews
Eldo Coaches
165 reviews
Hop2
27 reviews
AffordableTours.com
17 reviews