Booking.com’s earns a 4.2-star rating from 8225 reviews, showing that the majority of travelers are very satisfied with accommodation bookings.
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hotel booking
Used this site to book stay at the tropicana aruba jul 25th - jul 3oth. Have been unsuccessful with getting assistance in resolution of complaint or receiving funds returned from hotel deposit.
Reservation/confirmation #: [protected]
Resolution requested - return of fees and security deposit based on description of hotel stay provided below:
The property was miss-represented in the description and many of the potentially planted reviews. The room was unclean and had general safety issues (our phones did not work in the room and electrical issues throughout).
The overall condition of this property is below standard for the cost. This is obviously known by the ownership group because there is a huge advertisement about the massive renovations taking place there at the hotel. However, in my two conversations with the hotel before arrival, this was not mentioned when inquired about room and hotel conditions. The noise from construction work being done was what we heard from our room every morning. The room itself was standard in its layout and style of accommodations. Which would have been good enough considering, but the condition of the bathroom was awful. There were areas of visibly unsuccessful mold removal. The shower head and other surfaces of the shower should have been replaced 5 years ago. The amount of dust, mold, and debris in the bathroom vent/fan was obscene. The jacuzzi tub had a leak somewhere that allowed water to seep out while showering (probably impacted by the shower's poor drainage). The best part about the hotel is the location and its proximity to the store. We were able to find cleaning products we found suitable enough to clean up the bathroom ourselves since we were told that there were no other rooms available for us to be moved to. We also chose not to have the room cleaned by house keeping the remainder of our stay since we were able to do a better job than what we walked into. We could not even log a complaint when we got checked in because both phones in the room were broken. After returning to the front desk to report the issues with the room, we waited for 45mins for a technician to spend approximately 30mins to repair. After all of this we finally were able to settle into to our room after a full day of traveling, only to be told that there was no room service and we would need to go back out to the casino if we wanted to eat at the resort at that time.
hotel booking in barcelona
I am going to hold a vacation trip with my wife in Spain between the end of September and the middle of October. If it was not enough for the high dollar that almost ruined my plans, a rogue hotel partner at booking.com made the situation worse. I was having a hard time finding a hotel in Barcelona that suited my limited budget. So on the night of 4th fair I was very happy when I was able to make two reservations at Violeta Boutique on the booking.con website, a well located hotel with good customer ratings. I booked an apartment with a bedroom and terrace for a total of 313.20 euros for the 3 days between 26 and 29 September (confirmation number 1722.905.796) and the "family room" for 375.84 euros for the 3 days between 13 and 16 of October (confirmation number 1118.430.087). Well, at dawn that same day, I started to receive SMS messages in which Boutique Violet indicated that my card was invalid, which I knew was not true! Soon after, I received other messages that my reservations had been canceled. Well, I called the central card that confirmed that there was no problem with my card. Worse, they told me that Violet tried to make the pre-authorization with zero value, which is impossible, since it has to be worth more than 0, and the attendant told them they knew that very well! I know my card is working perfectly because I made other reservations in the same period on the website of booking.com (I have the reservations printed) and I made another reservation to test with the same card for the period 09/26/2018 to 09/29 / 2018 at Hotel CHI by booking.com in Barcelona on the same day that Violeta Boutique canceled my reservations and the hotel pre-authorized more than $ 145 on the same card. What most upset me was that Violeta Boutique re-listed the same rooms for these two periods for higher prices (505.44 euros for 26/09 to 29/09 and 587.52 euros for 13/10 to 16/10); I have printed evidence proving this. It is clear that the Violet regretted for some reason to accept my reservations and lied that my card was invalid to cancel them. With this, I will have to spend more to stay in Barcelona. If I do not comply with the agreed terms in a booking on booking.com, I am financially penalized, for example when I cancel the reservation after the deadline for free cancellation. With my reservation was canceled without reason, based on a false claim I want to be reimbursed by booking.com in the amounts of my reservations for improper breach of contract. Neither Violeta Boutique nor booking.com replied to the numerous messages I sent, denoting obvious bad faith and disrespect to its customers
refusal to refund
Made a booking through Booking.com for accommodation at Elephants Springs and Cabanas for 2 udults and 1child (15 year old)for the 9th till the 12th of August 2018. At Elephants Springs a room with a double bad was reserved meaning our 15 year old had no place to stay. There place was fully booked and therefore we were left stranded in the middle of the night. We had to find another place to stay. On the 10th we went back to get our refund as we never made use of the room which couldn't accommodate us. Both Elephants Springs and Cabanas and Booking.com refused to refund us although they could not accommodate us as per our booking. Amy at Booking.com did not help and put down the phone and the General Manager at Elephants Springs and Cabanas said he could not help and that his hands are tied. We were instead told that we will be charged although we were not accommodated. This is bad business practice.
booking made nearly six months ago with bellariva hotel, monopoli, italy
On 24 March 2018, we made a booking for the Bellariva Monopoli B & B e Relax for 8 to 12 August inclusive. We booked a ‘garden view room'. The confirmation number is [protected]. We arrived today, 8 August and were shown to our room. At no time were we ever advised that there was any difficulty with our booking. The room we have been provided is not a room with a garden view. It is a bunker. Our ‘window' is over 2.13 metres high. I can see the sky and the third floor of an adjoining building. We have been deceived. Monopoli is in its high season, so no alternative rooms are available. The owners have had our booking for nearly six months.
We are regular users of booking.com. We rely on the integrity of the descriptions, especially because we travel from Australia and as you will appreciate the distances and expense we incurr to Europe and the US are significant. We feel very strongly that we have been misled and exploited on this occasion.
garcia resort & spa - ultra all inclusive hotel room on arrival was unacceptable, was not able to accommodate our family.
We arrived(27.07.18) in the early hours of the morning with two tired children. We were told the hotel was fully booked and taken to a small shabby room just behind reception which had two single beds and a camp bed, for two adults and our 15 year old son and 12 year old daughter. There was no space in the room for a further bed. My sons feet hung off the end of the camp bed which was too small, and was placed in front of the patio doors blocking access to the balcony. I wanted to cry I was so disappointed. We went back to reception and were told there was nothing they could until the manager came in the morning. We asked for a bed for my daughter, after an hour of waiting and asking twice the bed never came, we probably would not have been able to fit it in the room anyway, and it would have been a fire risk. Fortunately our friends were able accommodate our daughter in their room for the night, otherwise one of us would have had to sleep on the floor or on the sofa in reception. My husband went to speak to the manager in the morning who had not arrived by 10am. We were unable to speak to the manager that day. We do not expect to pay for the accommodation for our first night and wish to be compensated for such an awful experience. Later the next day the reception staff organised for us to be moved. We were given a room with a double bed and double sofa bed. The standard of the room was poor, with mould and rust in the bathroom, and a broken door stopper lying on the floor. Their was no privacy for the children to change. My daughter had to sleep with me and my husband with my son on the sofa bed. Sadly the hotel had not been well maintained. We came with our friends who recommended the hotel as they had visited the Garcia 2 years ago, they were appalled at the decline in standards and continued to apologise throughout our stay. We made the best of the holiday for the children. The food was poor and the cocktails appalling. The wine was undrinkable. There was no fresh fruit juice. There were very few staff in the restaurant and bars. This was sadly not the 5 star ultra experience we had imagined and saved for.
We look forward to hearing from you soon.
Kind regards
Mr and Mrs Reid
Booking number [protected]
booking.com did not refund my free cancellation at seminole hard rock
I booked a room at the Seminole Hard Rock Casino in Tampa, FL through Priceline who then booked it through Seminole Hard Rock Casino's booking agent booking.com. The reservation was for August 23, 2018 with a free cancellation up to 2 days prior. I canceled on July 30, 2018 through Priceline and received an email from Booking.com Confirmation number: [protected] that I canceled the room. I called Seminole Hard Rock and they did receive my cancellation and told me that I would get my refund back to my bank no later than August 3. After checking my bank on line, I emailed Booking.com and they emailed me back and said the refund was issued and I'd have to call my bank direct to see when the refund could be expected. I contacted my bank on Aug 3 and they said there was no pending refund. I sent Booking.com an email on August 6, letting them know that there was still no refund. I got an email back on August 7 from Booking.com saying that the refund was now issued on August 6 and I had to wait 5 to 10 business days in order for my bank to get the credit. I spoke with my bank and they said they had had refund issues with Booking.com a lot. DO NOT USE BOOKING.COM OR BOOK AT SEMINOLE HARD ROCK CASINO THROUGH BOOKING.COM. Right now I'm thinking this is a scam Seminole and Booking.com uses in order to either not give you your refund or do not tell the truth about when the refund was issued. Now I have to wait in see if they really do issue. The refund. My bank is aware of Booking.com's behavior. I have also reported them to the FTC for lying to me about when I can expect my refund and giving me the run around.
boston comfort inn hotel booking
Booked room with two double beds for two nights and when we got there it was a one bed room with a pull out couch. When we complained we were told if we didn't like it we could cancel and good luck finding another room in Boston. Also their was supposed to be a swimming pool at the Boston comfort inn in Dorchester Massachusetts and their was no pool, and when asking for extra pillows to accommodate the pullout couch, we were told their were none.
Don't know who I'm more disappointed in, the hotel or Booking.com
no contact from owner, wrong phone number provided and money taken
PAYMENT Confirmation number: [protected], pin: 1104
4th August
We arrived the property after driving 2 hours from Varna with our 2 kids.
No one was contactable, and the apartment was not accessible. We called around wasting another 2 hours of our family holiday.No contact from owner, wrong phone number provided.
After being told by a Booking .com employee on the phone that they would contact the owner, and find us a new place to stay. We waited. We waited more.
Long story short is we could not find any more accommodation in Burgas and our weekend away was Ruined !
We had to drive home late that night.
The money has been taken from our account .
PLEASE RETURN IT IMMEDIATELY.
This was a very sour experience and i advise others to be very careful booking last minute in large complexes.
THIS IS OBVIOUSLY A SCAM AND BOOKING.COM MUST FIX THIS.
customer service does not keep their promises
After receiving 'overbooked - go book somewhere else' message, I booked another guesthouse. Customer Service at Booking.com promises to refund the difference. I ask to confirm this on e-mail. After talked to 3 different people at helpdesk still no clear: Booking.com will pickup the difference. Either vague wording or just no reply.
I guess Booking.com strength is to lure you into booking hotels with them. If there is a problem they are not around anymore ! Cheap trick and shame on you, Booking.com.
This is my last booking with them. Why would I give them 15% if they do not anything for me ? I rather spent it on the hotel then. Same price anyway.
return of guarantee
We have booked at lane park hotel nyc, by the name nikos negas.
Check in 06.25.2018
Check out 06.28.2018
Confirmation number: [protected]
Pin code: 9058
The guarantee was payed from my master card (debit card) in the name of tran van tsao an tou nefeli.
The amount was not returned back in my account as they said, yet.
From: "park lane hotel - a central park hotel"
Date: 22 june 2018 at 11:19:04 eest
To: n. [protected]@fridays. gr
Subject: 🛄 thanks! your booking is confirmed at park lane hotel - a central park hotel
Reply-to: "park lane hotel - a central park hotel"
no refund despite free cancellation period
Booking.com has allowed ROOM ROOM HOTEL SAPANCA TURKEY to steal my money despite I cancelled for FREE and Booking promised to Refund, However after SEVERAL SEVERAL SEVERAL mails, calls and followup, NO respond and yet not refunded.
Another Issue with Booking BEREKET APARTMENT HOTEL ISTANBUL TURKEY also he stole my money when It was NOT as advertised, IT IS DISASTER and HUGE FAILURE OF BOOKING.COM POLICY, NOT Safety to book with BOOKING.com,
Name : Anas Domyati
[protected]
anas_domyati@hotmail.com
constantly phoning about refund for 15 days
According to your client the villa owner we were to receive our deposit refund on 11th July. After various phone calls being unanswered by the owner we turned to booking.com. Totally being fobbed off with we will call tomorrow or the money will be refunded tomorrow etc.
The Villa was a disaster I have sent Photos requested by Booking.com but nothing has been mentioned about the state of the accomodation booking.com supplied.
ie Villa had curtain rail falling down, cistern not attached to wall, holes in the curtains which were dirty, dangerous electrical connections. The Villa was suposedly called Margharetta no 7 however the name outside was Villa Nora numer 2. Perhaps should have been called Fawlty Towers.
My wife myself and my mother who is disabled paid £750 for this accomodation including a cleaning charge although no cleaning was done when we were there, apart from the cleaning we did.
double booked beach house
After months of looking at beach houses in Galveston online for rent, to spend a few much needed summer vacation days with my kids, we get all the way there and after the 5 hour drive, there was someone already staying in the home. Called number on reservation (Reservation Confirmation # 1842.779.673 Pin 2583), and was on hold and since it was later in the day, wasn't sure anyone would answer. Finally reached someone, not even sure if it was booking.com associate or local management company, and no one seemed to understand what happened. So then to prevent my family from sleeping in the car for the night, had to find another property while sitting on side of road. Picked something economical, because frankly, I was not sure if I was still going to be charged for the original booked home. Especially since Booking.com site says non refundable reservation.
So got into a different home, which was nothing like home I rented originally, no view of beach, nothing like what my family planned, it was just a total non-beach house! So then was on phone and email constantly stating how unhappy and disappointed we were about our much awaited vacation to be completely ruined. And basically Booking.com stated, well since you ended up renting another place which was cheaper than your original place you rented then we aren't going to do anything.
I couldn't believe it, they were acting like they did my family a favor by saving us money on a cheaper replacement house! The whole reason I rented the original home was to be right near and in view of beach! They cancelled my original booking for free, which I was grateful for. Plain and simple, Booking.com didn't care they ruined our family vacation!
price of the hotel room not as advertised
Yesterday I booked via Booking.com and the price of a triple room with breakfast was 80 euros. But the email of confirmation Booking.com
Numero di conferma: [protected]
Codice PIN: 2496
was 90 euros. I didn't read the email when it arrived. I only noticed the difference of price when I got the receipt from the hotel (they had already taken the money from my card). I told them that the agreed price was 80 euros, and they said that it was a mistake of Booking.com.
I think I made a mistake not reading the email when it arrived. I was sure that it was not necessary, but I was wrong, because somebody had changed the price.
poor standard of accommodation
Overbooked at original accommodation. Primero Appartments Basingstoke. Booking.com suggested Stilring House. Even though £50 more, we took Booking.com's
suggestion.
Not very clean and in a poor state of repair (see photos) with a general aroma of ‘wet dog'
In the change of locations I stopped receiving emails and contact from booking.com. So had no info upon arrival and stood outside for 20mins trying to contact someone. Same with Checkout instructions.
Then asked for bedding twice that never arrived and every time except the first time I got through on the phone the number never picked up (see repeated efforts to contact Stirling house)
Shocking in every respect. Plus poor service from Booking.com with lack of communication. No oversight from Booking.com as to the quality of offered alternative accommodation. Which turned out to be worse and more expensive.
I at the very least require the extra money spent refunded. Also would like to see Booking.com looking into the standard of offered accommodation at sterling house.
I do upwards of 100nights per year in Hotels (Marriott Platinum Premier Elite member) and was thinking of using Booking.com more and more in my travel plans. If this isn't handled correctly I assure you I will never return to Booking.com.
Dear Mrs or Mr,
I booked some months ago confirmation number 1262.191.706 pin 4778 an aprtemrnt in Wildwood for 2 adults and 2 children.we wanted a little and nice vacantion.
The apartment very old and very very small !, smelling!, no ac in the first room, in the bedroom (like in jail) because of the difference of temperature the walls are full of water!The bathroom is for the dimension of the children only, not for a normal adult!
The condition are very poor and we asked to change it.
The man from the reception said that there is no possibility to change.
I want to ask you to check better when you give appreciations to hotels/motels, because this motel is not possible to receive 2 stars .
Please find a solution for anothet extra 2 nights fot our vacantion.
Thank you, .
Dr Carol Ceausu
I am not very happy with the hotels you have on your site.
I booked a hotel in Victoria, BC on July 18th, 2018. Arbutus Inn on Douglas Street. I was asked to give the hotel a copy of my identification to keep on file behind their desk. I am very unhappy about this as there is no mention on the site that the hotel will ask for personal information to be kept. I have no issue showing identification and they have my credit card info, so not happy about the non disclosure. I know you say to contact the hotel for their policies but in the day of the privacy act I find this practice totally against my privacy. This is an important issue that should be stated on your site if you are going to have them advertise with you.
hotel booking clayton hotel dublin airport
I booked the Clayton Hotel Dublin Airport for August 1st for my family and paid 143 euro. However I made an error and the the date should be July 31st.
However after realising my error I tried to change but your website would not let me. It said that I would have to forfeit my entire amount. I think this is very unfair as the hotel benefits the entire amount and I am out of pocket.
It is difficult to contact your company to register a complaint. I am a regular customer on your website and have made numerous bookings over the years. If this is not resolved to my satisfaction I will never use your site again and will make my complaint public on social media.
I have already written of my experience on trip advisor
The complaint has been investigated and resolved to the customer's satisfaction.
incorrect booking confirmation
We booked "Hotel ibis Versailles Chateau" on July 8-9 (2018) which is near the train station and the Versailles palace, however, booking.com gave us confused booking confirmation for the hotel name as "Hotel ibis Versailles Chateau" but the actual booking at "Ibis Versailles Parly 2" which is 15 mins bus trip from the main train station. the two bookings made us confused on the arrival and we needed to reschedule for our visit to the palace.
Our booking confirmation number is [protected], and both hotels show up on my phone for upcoming accommodation choices. The attached photo is the messy confirmation details.
hotel
[protected]
Hampton Inn has confirmed fees associated with this cancellation is EXCLUSIVELY yours! The provider explained they "would never charge their customers for early cancellation" and recommended going forward to work directly with the hotel. Without informing me of your policy -which makes no sense - exactly what service am I paying or receiving since the reservation has been cancelled and more than likely will be booked by another party? I refuse to pay for someone's stay!
Your policy is robbery and rapes customers of what should be a pleasurable experience. Who would EVER want to use booking.com with service such as yours!
issue with accommodation in rome, italy through booking.com
Confirmation no : [protected] PIN : 2368. I was supposed to check in to Art in Accommodation in Rome, Italy on 1st July 2018 between 12 and 8 PM. I got information that my flight will be delayed and i tried to call the hotel that I will be checking in late in the night around 12. They did not respond properly and cut the call. However, i did not lose hope and called the booking.com customer care twice for support and they had a talk with hotel owner and they informed that I cannot check in the night around 12. I asked customer care guy to check with hotel if i can check in the next day morning and the customer care guy informed me that the hotel owner agreed that he will not cancel the reservation and i can check in on 2nd July morning. 1st July night when i landed in rome i got notification that my booking is cancelled . I called booking.com customer care but they were unable to help during that time. So, They said they would get back to me but they never did. I was with my family and I had to book some other accommodation in the last minute.Since, there was hopeless communication from the hotel authorities and cancellation from hotel and helplessness from booking.com customer care representatives, I want my amount to be refunded. Otherwise, I will never use booking.com again
Booking.com Reviews 0
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About Booking.com
One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.
Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.
Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.
Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of your booking (hotel, flight, car rental, etc.)
- Details of the problem encountered (incorrect charges, poor customer service, etc.)
- Any correspondence or interactions you had with Booking.com's customer service
- Steps you have taken to resolve the issue with Booking.com and their responses
- The personal impact of the issue, such as inconvenience, financial loss, or stress
- Relevant dates and times of your booking and the issue
- Confirmation numbers or reservation details
Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
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Booking.com emailscustomer.relations@booking.com100%Confidence score: 100%Supportmarlen.penner@booking.com100%Confidence score: 100%Supportcustomer.web@booking.com100%Confidence score: 100%Supportcustomer.service@booking.com100%Confidence score: 100%Support
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Booking.com addressHerengracht 597, Amsterdam, 1017CE, Netherlands
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Booking.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 06, 2024
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