The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
bobs firnitureverbally miss treated by a maneger

on june 11th i went to bobs to order a king size mattress which was to be my 5ht while i was there was talking to the manager on duty about an elephant i had bought 4 months earlier that smelled like it was rotting i was told by the manager and an employee to bring it back and i would get a store credit, on the 18th i brought the elephant back and the manager smelled it and said it does smell and would take care of it and the credit, 5 minutes later a man that had come at me abuptly without intoduction said we are not taking this back i said excuse me and he said we arent taking this back you have had it for 6months i had it for 4, i said the sales person and the attending manager had said i could get a store credit an he in my face said they shouldnt have so i said you are not going to honor what the manager said and he said no, i said i want to speak to someone over you and he said ther is no one over me, i said i want to file a complaint and he shoved a folder at me and said go right ahead, i was miss treated by this man and if my husband was with me i believe he wouldnt have treated me this way, my elephant is still there and i have cancelled my order, i have furnished 5 rooms top to bottom with bobs stuff and this is how you treat a repeat customer and a woman, i have filed 5 cutomer complaints on the phone and no has called me back, and i am going to file a complaint with the better bussiness beaurea cause bobs has dropped the ball and allows the men in there company to walk all over a woman customer

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