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Planet Fitness Customer Care Service


7450 Jefferson Blvd.
United States - 40219

Customer Support Phone Numbers

+1 502 964 7555 17 13

Planet Fitness Complaints & Reviews

Planet Fitness / Hydro massage bed / staff don't care about the members

Stalin Varghese on Feb 23, 2017
I am Stalin, I am a black card member, feb 23 12. 30 am I was requesting for hydro bed service and I already saw that number 5 no one there but it's running and number 6 bed lady laying on the running hydro massage and one guy sitting on the same bed giving boob massage to her and kissing...

Planet Fitness / Rude unprofessional manager

Rodney A. on Feb 13, 2017
At the District Heights, Md Location -Multiple of the guest that I have come with me have Constantly Complained to me about the Ongoing Mistreatment & Rudeness from the Manager (A Woman named Tee). And now this Woman has had a lower level Employee Relay to me that "She'd have me Terminated...

Planet Fitness / Being double charged

be More Grateful on Feb 10, 2017
I have been long standing customer of planet fitness Parkside Ave. I received a notice to upgrade from a $10 plan to a $20 plan. January 2016 I went on line to upgrade my plan and when I did So the the directions on the screen stated I had to go to the planet fitness site where I wa...

Planet Fitness / #### and crap service / no gym in potch and now I have to pay penalty for cancellation

Francois Kotze on Feb 8, 2017
I called the planet fitness call centre to inform them that my son has moved to potch to study... we found out there is no gym in potch and that means planet fitness can supply a service to us as a paying client... i am the consumer and requested the contract to be terminated ... i wa...

Planet Fitness / I had an issue with an employee.. Short spanish guy with a gucci hat and no name tag at or around 230 pm on thursday feb 2 2017

Trevorbjr on Feb 2, 2017
At planet fitness somerset I had an issue. After being in the gym for 2 hours I left. Within 3 minutes I came back in because I forgot to fill my water bottle as I sometimes do. So I walked right in and straight to the water fountain. Now I just walked passed this guy 3 minutes ago as I...

Planet Fitness / Membership cancellation

Antonio Ferrer on Feb 2, 2017
I cancelled my subscription and I was charged 58.00 on top of that my annual fee came 2 days after and according to your policy is nonrefundable i belive that you should give me back my 39 dollar fee because i have a legit reason my niece can't no longer use it because she went off to...

Planet Fitness / The annual fee

Blonde chocolate on Feb 2, 2017
I've been at the peekskill planet fitness since it opened. I just started the blackcard membership, it's only been since like... Three months. Already they've taken out the annual membership fee of $39. When I called today to ask why already and for them to explain it, the lady that...

Planet Fitness / Rude managers and employees

bmantis1 on Jan 31, 2017
I was a member at the New Iberia, Louisiana location of Planet Fitness. Planet Fitness has a policy that requires you to scan your membership card upon entering. Because I own a trucking business I am always in a different vehicle or my trucks are in the shop so I never have the same key...

Planet Fitness / Palm coast incompetent manager

Robert Bossio on Jan 30, 2017
The manager there, Grover M Scott, is an unconscionable manager. He accused me of doing something I would never do and when I complained to the Planet Fitness head office, instead of responding back like a real man, he just cancelled my membership. Just as well, it's one of the worse run...

Planet Fitness / Customer service

Kayla Bratts on Jan 30, 2017
I went to planet fitness in coon rapids, MN and the lady that works there during the night shift was the rudest person you could ever meet. Her name tag said Tracy. She was talking to people like they are stupied. Then the same happend to me when I when to ask for help. I forgot my card...

Planet Fitness / Bad service or accommodation

James Sheldon on Jan 27, 2017
My name is James Sheldon, my partner name is James Wilson. We are both senior citizens. We also belong to Silver Sneakers. We told two of our Silver Sneaker friends that we would report to them about our experience at the 741 E. Barstow Ave, Fresno CA, 93710 facility. Unfortunately our report...

Planet Fitness / Nolensville road nashville, tn.

Virginia Gail Bowling on Jan 17, 2017
The employees were exercising instead of being behind the desk. The beds are messed up. Bed no. 2 screen has been broken for 2 plus months. It hangs over the bed in a bad position. When I complained. I was told to push it to one side. 2 beds were working he last time I went. Only one...

Planet Fitness / Unethical behaviour

Kris Efremenko Hochard on Jan 8, 2017
Date of Incident: 1/8/17 Description of Incident: I am from Pittsburgh, PA and contacted the Edgewood/Swissvale branch of Planet Fitness via telephone to inquire about the current special: 10 down; 10 monthly. The fine print states that a $40 (39 and change) is to be automatically deducted from...

Planet Fitness / Being treated rudely by the trainer.

Shep12 on Jan 5, 2017
I was working out at the Planet Fitness yesterday. The ab machine in the 30 minute workout area was first of all used by couple who wasn't using the 30 minute area and by two women who were using the 30 minute area. There was this guy just randomly using the machines in the area. I used...

Planet Fitness / Temperature 74 too hot to exercise

Alan Calhoun on Jan 3, 2017
They just fixed the heater and now the temperature is 74.2 degrees inside the gym. This is in the middle of winter 44 degrees outside. January 2017. So much sweat that it is impossible to have a real workout. Too hot to exercise. Red lion and blvd in philadelphia.

Planet Fitness / The employee brandon and his manager at the newport ky planet fitness

AngelStevens on Dec 22, 2016
I signed in for the tanning bed Branson gives me the tag n towel I go back n get completely naked and he starts banging on the door telling me to get out. I was back there about 7 minutes at this point. So I get dressed and he proceeds to tell meyou the time ticked over into another person...

Planet Fitness / Treatment of customer

Philg13 on Dec 17, 2016
I have been a long time customer of planet fitness over 8 years and have never had an issue. However the other day I walk in like normal and have a water jug with me. The employee stops me in front of other customers and said I cannot enter with my water jug and have to leave it at the...

Planet Fitness / Freezing accounts, disrespect, lying manager and nasty facility

Malynda on Dec 12, 2016
I was just hung up on by the general manager, Sherry, at Corsicana's Planet Fitness. I asked for her to provide me with the date of the first freeze as well as proof that i checked in that day. I was home with strep throat and the flu that day and was not able to go to your Corsicana...

Planet Fitness / The customer service from the front desk boy!!!

Mandy Armstrong on Dec 11, 2016
Hello i went into to start a membership and was so disappointed and disrespected I DONT KNOW IF ILL EVER GO BACK!!! The BOY who was there alone at the front desk did NOT know how to sign my friend and i up!!! So after asking him what he was doing working alone if he didnt know how to do...

Planet Fitness / Wifi and tvs are terrible

jackson 5 on Dec 10, 2016
This complaint is about the planet fitness in wappingers falls new York. Let me start by saying that these complaints are from way before they started their renovations, which is ridiculously long by the way.The first problem is the wifi is horrible, even when I'm the only one there it...

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