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Planet Fitness Customer Care Service

PFIP, LLC

7450 Jefferson Blvd.
Louisville
Kentucky
United States - 40219

Customer Support Phone Numbers

Phone:
+1 502 964 7555 32 27
 

Planet Fitness Complaints & Reviews

Planet Fitness / unfair practice and womanizing

Pf
Pf disaster on Dec 5, 2017
Nashet Hyatallah that manages the store at 660 Hoosick st Troy Ny 12180 treats women like dogs ( womanizer)and allows certain people to bring in out side equipment and others are told not too.. ab rollers restriction bands ... people with street clothes on multiple times, muddy work boot...

Planet Fitness / membership cancellation

Mr
Mr.Khan1 on Dec 5, 2017
i haven't use my membership for a long time as i moved to a different state and i am busy with my work schedule.i called customer service and they said i have to go to the location in person with a written letter to ask for termination of my membership. please dont sign up for this club a...

Planet Fitness / termination of employment

Eb
Ebony Black on Nov 29, 2017
I recently worked for planet fitness for 2 months. I only knew one manager, which was fired after I was hired. I've never missed a day, been late or nothing. Today some guy I never even heard of called me and told me that I was fired. He gave no reason, when I called to speak to someone...

Planet Fitness / theft

Na
nak87 on Nov 27, 2017
I joined the Hammonton, NJ Planet Fitness today at 5am, took about 10 minutes to register. Went to the locker they assigned me(65) and went and worked out. Came back to locker and jumped into the shower and had my back in front of the shower (this was 5:55-6:05)I left and got on my train...

Planet Fitness / employee service

Bo
Boofie3 on Nov 27, 2017
employees are unfriendly. front desk could have 5 employees behind it and none of them acknowledge you coming or going and you still have to swipe your own card. some of the young men look at you as if they want to say "screw you". I don't understand how they even get hired they don't do...

Planet Fitness / gm manager scott, bad customer service

Fr
frankiedixon on Nov 20, 2017
I am a regular customer at this gym location on Eubank in Albuquerque, N.M. On November 20'2017 I come in to do my work out for the day, knowing that my membership payment had not gone through on the 17 of November I had informed them that it would go through on the 22 of November and wa...

Planet Fitness / membership cancellation

De
Derek Hammond on Nov 17, 2017
I am a member of Clarksville, IN Planet Fitness. I have gone in person for the last 3 months and tried to cancel my membership and to date it has not being cancelled. I went in 3 months in a row and asked do I need to sign something? I was told "no we will take care of it". Spoke to...

Planet Fitness / customer service, illegal charges on my account, ect.

St
Stamatia on Nov 8, 2017
To whom it may concern, I am extremely upset, I see where customer service is with Planet Fitness.in my situation I do not feel I have been taken seriously. My day with this company started out with 2 diffrent phone calls to the 800 number. After 2 hrs of waisting my time on the phone I...

Planet Fitness / staff

Ce
Cevero on Nov 6, 2017
On November 6th at approximately 12:20am I arrived at planet fitness after waiting at the front desk for about 20 minutes and no staff ever came to the desk... I called the location in Fairfield California from my cell, the phone rang about 20 times before 1 of the staff members came...

Planet Fitness / in appropriate behaviour of the staff

In
Inder7061 on Nov 2, 2017
Hi My name is Inder I m a member of pf gym Etobicoke location since last December.yesterday I was training at around 6:30 in the gym I was training my arms I did some biceps curls some dumble curls I was scheduled to do preacher curling you know it's inside 30 minutes workout area one of...

Planet Fitness / members slamming equipment & being very loud every day as if the gym belongs to only them.

Ro
Robert Landen on Nov 1, 2017
There are several Members slamming equipment & being very loud every day as if the gym belongs to only them. I asked personnel and they address it, but it is not proactively stopped by waring members and new members. I am tired of these obnoxious members & want a slamming equipment noise free...

Planet Fitness / time to repair

Dr
dridds on Oct 31, 2017
I have complained about the handicap bench in the handicap unit. It was two weeks ago and still it is temporarily out of service. On the weekend there was a pregnant women who was very upset that the bench was not available for her to use as the anchors that fasten it to the wall are...

Planet Fitness / not allowing my son and I to work out.

Jo
Joanna Regueira on Oct 23, 2017
I TOOK MY SON TODAY TO WORK OUT WHICH IT TAKES A LOT OF WORK TO GET HIM TO THE GYM. HE IS PREDIABETIC AND IT IS IMPORTANT TO GET HIM TO WORK OUT. I RARELY GET THE CHANCE TO CONVINCE HIM TO GO BECAUSE OF HIS MEMTAL HEALTH ISSUES OF BEING DEPRESSED. IT WAS VERY DISAPPOI TING THAT WHEN I got...

Planet Fitness / multiple charges on my account-theft

Iw
Iwas robbed on Oct 20, 2017
Planet fitness took from a account I called to report was canceled. Stillplanet fitness accessed the account despite being given a new account. The old account was thrown into a even higher negative balance. First charge was on October 2nd then on October 17th 3 charges for the same amount...

Planet Fitness / manager is trash

Ja
james93 on Oct 12, 2017
Gonzales, LA. Alvin Hartley: Manager He is literally a trash human being. His size doesn't even matter, but just so you know, he's a manager of a fitness gym yet is so obese he waddles! He doesn't give a damn about his employees or his customers. If anyone complains about anything then he'll...

Planet Fitness / fee billing scam

Ti
Tiger2232 on Oct 11, 2017
They boast $10/month. Then you find out three is an annual fee of $39. Ik i guess that's reasonable. However, I signed up for my wife on line and you have to pay the $39 fee via credit card and the monthly $10 has to come out as a month draft from your checking account. So that's what i...

Planet Fitness / several overdrafts

La
Laura Jarman on Oct 9, 2017
Me and my husbands account has been over-drafted several times. I went and spoke with the manager at the planet fitness near me and she was rude and I also tried to cancel our account but she was also rude about that and didn’t want to do it so we left. I have all the proof the bank could...

Planet Fitness / regulations

Ya
yanira gomez on Oct 9, 2017
Planet fitness has a habit of changing regulations when they wish, first I have been using resistance bands for almost a year at this gym amd now they decide its not accepted and I asked for contract and it doesn't specifically say no bands, I asked them to underline specifically where it...

Planet Fitness / planet fitness middletown, ny

He
Hector Louis on Oct 8, 2017
I am a several year member of planet fitness and just can't not report the poor management of the Middletown NY location. After suffering through the construction last year, which lasted way longer than it should have, the way the exercise machines and men's bathroom are maintained or I...

Planet Fitness / television station choices.

Ba
Barbara Ryan Flynn on Oct 8, 2017
I went to workout this afternoon expecting to be able to watch Red Sox Playoffs (Norwood Ma. Planet fitness. Wasn't an approved station. The members were not able to watch their team play. Also no stations were showing any football games. There are 2 fixer upper stations. Fox news and etc...

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