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1.5 953 Reviews

Planet Fitness Complaints Summary

108 Resolved
831 Unresolved
Our verdict: With Planet Fitness's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Planet Fitness reviews & complaints 953

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4:05 pm EDT

Planet Fitness Removal of certain cable station

Removal of CNN from all gyms & ignoring inquiry from member for explanation. For weeks not, I have inquired as to why the removal of CNN on the television. The staff does not know. I left message for Area Director, Lisa Garcia, to contact me. The Bulverde manager has been non-response. I do not like the passive-aggressive behavior of no one giving me the respect of an explanation.

Claimed loss: discrimination

Desired outcome: reinstatement of CNN

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2:36 pm EST
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Planet Fitness Employee

I am writing to express my deep concern and frustration regarding the unacceptable behavior exhibited by an employee of Planet Fitness, located on Miramar Parkway, FL, and the subsequent cancellation of my gym membership. The series of events that have transpired, including harassment, threats, and unjust actions taken against me, demand immediate attention and resolution.

On 3 separate occasions, I was subjected to unjustified threats and intimidation by Kat Ebanks, a member of your staff, it first started with my gym bag which is 12”x7”x1” with cord handles. On a Saturday morning workout, my small knapsack was hanging from the handle of the treadmill I was using at a 10 incline and a speed over 3.3”, while wearing my headphones at a high volume listening to music while watching the tv. Ms. Ebanks with no warning got on the treadmill next to me, grabbed my bag and slammed it on the panel portion of my treadmill, alarming me, if I was not hold onto the treadmill I would have lost my balance. I was so frightened we ended up in an argument, I asked her why did need to touch my property, and I can admit after being startled I can admit I called her a derogatory name, as she invaded my personal space with no warning. It was so startling, I could not continue the workout. The incident was traumatic and I didn’t even understand what was the issue. I left the gym, and the following week I contacted the manager Rosa P, to explain the altercation and to ask that Ms. Ebanks have no contact with me. A few weeks later, on another Saturday morning workout, after seeing her several times after the first incident, she again approached me about my bag. She told me I needed to put my bag in a locker, I explained to her I need the bag with me at all times due to having my medication and reading glasses in my bag, she promptly told me she would be calling the police if I did not put my bag in the locker. She went to the front desk to call the police and I went to the desk, asked not to call the police, and told her I would go home and change my bag to a fanny pack, which I did and returned. I resumed my workout on the treadmill with my fanny pack hanging from the handle of the treadmill, she again came to me, took by bag and slammed on the panel, again threatening to call the police. It was totally lost on me (because it was not properly explained) that it was not the size of the bag that was the problem, but where the bag was placed. Once I understood, I kept the fanny pack in front of the panel on the treadmill.

The confrontations with Ms. Ebanks gave me so much anxiety each day I went to the gym anticipating I might see her. Eventually I only saw her on Monday mornings. After seeing her several Monday mornings, on Feb 26th, between 5:10 to 5:15am, I entered the gym, she was at the 2nd register (furthest from the door), I had my headphones in music at full blast (to calm my anxiety with her), I scanned my phone at the first scanner, it lit up green and I proceeded to the gym, she waved at me indicating that it needed to be scanned again while she walked to the first register, I scanned my phone at the 2nd scanner, again it lit up green. She then said I need to wait, because she is cancelling my membership due to being disrespectful. I asked her, what have I done, she again said I am disrespectful and will be cancelling my membership, she said I could work out for the day for the last time. I entered the gym, told to 3 other members goodbye (one is my coworker who I recommended to the gym), as I was no longer a member as Ms. Ebanks seems upset because I did not say good morning to her (that was my conclusion). While leaving the gym, I told another gym friend who was on her way in that I wouldn’t be seeing her anymore (a casual conversation, at no time from I entered the gym, were voices raised) and Ms. Ebanks proceeded to shout from the register goodbye, please leave. I left the gym in tears, I had to call family members for consolation.

I am 55 yrs. old with 4 children and have always had a gym membership with no issues. Due to the pandemic I cancelled my LA Fitness membership (located on Pines Blvd). After the pandemic, Planet Fitness opened, which was the closest gym to my residence, so I chose them. Prior to LA Fitness, I was with Snap Fitness until it closed down (on Miramar Parkway).

Despite promptly rectifying the situation and complying with Ms. Ebanks request, I have been met with hostility and threats of involving law enforcement over a trivial matter. Following this incident, I expected a resolution and a return to a respectful and professional environment within the gym. Unfortunately, the harassment did not cease there.

This unjustified and arbitrary decision to cancel my membership on the grounds of a perceived lack of courtesy is not only unfounded but also represents a gross abuse of power and authority. It is deeply troubling that a member of your staff would resort to such punitive measures without justification or due process, and it reflects poorly on the professionalism and integrity of Planet Fitness.

I am also appalled by the lack of accountability and transparency in this matter. Despite my attempts to address the original issue with the manager, weeks later the same employee tried to involve law enforcement.

As a paying member of your gym, I have the right to expect a safe, respectful, and harassment-free environment in which to pursue my fitness goals. The actions taken against me by Ms. Ebanks, as well as the failure of the gym's management to address and rectify these issues, have not only violated my rights but also eroded my trust and confidence in Planet Fitness.

I demand immediate corrective action to address these grievances. This includes refunding all fees paid to date for my gym membership without delay, conducting a thorough investigation into the conduct of Ms. Ebanks, and implementing appropriate disciplinary measures to prevent similar incidents from occurring in the future. I cannot request my membership be reinstated as I am no longer comfortable being around this employee, I can no longer subject myself to her harassment. I am also concerned that she has access to my personal information.

On a side note, there are/were other gym members with bags in the same position as mine, on days that she worked, of which she chose not to correct. At one point I was taking pictures of same, but decided to let it go, just to have a peaceful life, since it seemed to me that I had finally complied to her orders, and then 2/26/24 arrived.

Furthermore, I intend to escalate this matter to the Better Business Bureau and other relevant authorities if a satisfactory resolution is not reached promptly. I expect Planet Fitness to take this complaint seriously and to demonstrate a commitment to upholding the highest standards of professionalism, integrity, and customer service.

Thank you for your attention to this matter. I am expecting a response in 5 business days, and I trust that you will take swift and decisive action to address these concerns and restore my confidence in Planet Fitness as a reputable and trustworthy establishment.

I remain optimist that this matter can been investigated and resolved. Failure to address and rectify this issue can and may result in further litigation action.

Sincerely,

Antoinette Whittingham

[protected]@progressive.com

[protected]

Desired outcome: Full refund and an investigation of Ms. Kat Ebanks

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5:27 am EST
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Planet Fitness Closed gym once again

2/26/2024 The gym was once again closed while supposed to be open without any email or app notification. Many of us prefer to workout at 3 or 4 am daily but once again we show up after getting ready and driving to the site to a closed gym with nothing on the door, app or no email and we sit in the parking lot talking to each other wondering if anyone will show up. Not the first time and after complaining once before about no email notification we were told it won't happen again but here we are at a closed gym again with customers going back home.

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5:07 pm EST
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Planet Fitness Manager/ customer service

I was charged a yearly fee without any notice at all. Most companies send and email. I haven’t used my membership at all but stilled paid each month because you have to go in person to cancel.

I was charged a fee on February 2, 2024 and went in the same day to speak to someone for a refund and cancel my account. I was told I had to speak to the manager and he wasn’t in. The guy behind the desk told me that he probably won’t refund it and to come back Monday or after. I went back in for a second time and was told again he was not there. I was told he only works Mondays and Wednesdays. She gave me an email to the manager so I could email him. I emailed him twice and he has not responded.

How do deal with issues regarding your account if the the manager is never available? What kind of company doesn’t have someone to deal with regarding customer issues? How come they can take your money without a manager there but not able to refund it.

The main issue here is that they do not care about their customers at all. They ignore you at all cost. How can you run a business like this.

Planet fitness

6270 Arlington Blvd

Falls Church, VA 22044

Manager- Erick Pierola, this was name given

MY ADVISE IS NOT TO GO TO PLANET FITNESS WITH THIS TYPE OF SERVICE!

Claimed loss: &49.00

Desired outcome: I would like my money refunded and also have a manager or someone at the center at all times who will be able to talk too and solve whatever problems they may have

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5:47 am EST

Planet Fitness Harassed/stalked by aaliyah orange hot mess wig with peacock eyelashes looking like something off sesame street

On February 16th at 8:48 a.m. I checked in at Jonesboro Ga planet fitness. Before I start my workout, I play Rashad Jamal on my phone being as though I do not have a set of ear plugs. I always stretch before engaging with the equipment while listening to my preferred music. Mind you, the music that planet fitness plays over the speakers is quite loud and my music is only noticeable if your standing right next to me. I decided to do a little work on my legs and I noticed a pest with an orange mop on her head long peacock eye lashes that look like mini blinds approached me and said my music was too loud. So I kindly turned it down a notch. I then proceeded to get up from that particular spot and go to another area of the gym and again I’m approached by this orange wig mop with peacock eye lashes and she tells me that I can’t play my music at all on the phone I pay for. She stood there for a minute speaking about my phone. I told her this is not what you want over here so move around politely. Before she approaches me, I did not receive one complaint from any of planet fitness other customers. The only person complaining was her. She would purposely walk around the gym and intentionally walk by me to see if she could hear my music. So I kindly stepped off the machine to walk and get some water and this orange wig wearing roach begins to follow me. Now, at this point, I’m feeling threatened and seems as I’m being harassed now. So I kindly told her to back tf up before it’s a problem. She backed up and I continued to walk to the bathroom to wash my hands. I came out the bathroom and decided I wanted to work on my arms. So I’m in the area working on my arms and here she comes again with a broom and dust pan making pretend she is cleaning just to listen if I still have my music playing on my phone. This little girl is about to catch these hands for real 💯Now, I’m going to the gym today and I will be playing my music on my phone that I pay for every month. So you better get this chick before I rearrange her face over something this petty. If this situation is not dealt with, I promise you I will! PERIOD.. I’m sure planet fitness is under surveillance so pull the camera on that day and you will see I’m being followed and harassed. I go to planet fitness to tone and relieve stress and anxiety which i have really bad and this is what I have to deal with while I’m working out. I’m on paper already. She doesn’t know wtf I am but she’s about to find out real soon if she doesn’t STOP fkn wit me. And I have yet to see one sign saying no cell phones on the wall so you better come correct planet fitness. Furthermore, I go to other locations to workout and the staff constantly walks past me while my music is playing through my phone, and NOT ONE STAFF MEMBER SAYS ANYTHING ABOUT THE MUSIC COMING FROM MY PHONE that’s how I know she wants a problem and she’s doing this on purpose

Claimed loss: Lost all RESPECT for Planet Fitness

Desired outcome: Suspended without pay/Fired-she is a liability for this business/Poor customer service skills- always apologizing… OR..these hands( so pick one)first and final warning

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2:12 pm EST
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Planet Fitness Headquarters customer service

I have been on hold for over 20 minutes and can't get someone to answer the phone. What is the purpose of having a phone if no one answers the phone.

After an hour of being on hold and no one taking my call I tried another number, got someone on the phone and then was transferred back to the original number I was on hold with because they couldn't help me.

I would like someone to contact me direct via telephone so I can explain my situation, it needs to be explained verbally which is why I was looking to speak to someone directly

Desired outcome: to fix your mobile app, i have a major problem with how payments are rendered

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10:48 am EST
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Planet Fitness Guest pass

My primary pass holder was outside told them I was about to to check in so I came to check in with my black card guess pass and the guy told followed me to the bathroom to tell me I couldnt even though my brother was physically there and held the primary membership ship I been coming to this gym for a year no prob a new worker shows and all of a sudden harrrasses me at 4109 e lancaster ave suite 101 employee name was - oscar - he literally made me feel like [censored]. And embarrassed me in front of everyone

Claimed loss: loss of membership

Desired outcome: termination hire better employees that dont harrass guest

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5:49 am EST
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Planet Fitness Misleading sale of service

Sale was made with misleading information. The debit amount was not what i approved and the staff refuse to reimburse and make up excuses that we took extra products which was not what was disclosed nor agreed upon.

No copy of the agreement is provided to the consumer.

No formal communication is made. Management refuses to contact us and pushes it back onto the staff.

Male agent (Musa) is also discriminatory towards women and refuses to deal with a women and only talk to men.

Messages are just read and ignored on whatsapp.

Claimed loss: R100

Desired outcome: To remove extra products that were not agreed upon and to be debited the correct amount according to the approved mandate.

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1:21 am EST
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Planet Fitness Aircon have not been working for 2 years

It have been 2 years since Hennopspark Planet Fitness aircons have not been working, I have phoned Planet Fitness, post on HelloPeter and spoke to management and staff numerous times. Management answer to me, they are buying more fans (really - and that was 2 months ago) more fans in a heat box where germs are breeding at the speed of light. We nobody can jog on a treadmill because they can get a heatstroke. When is this being resolved

Desired outcome: Get this fixed

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7:55 pm EST
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Planet Fitness - Management needs to be talked too and trained about hidden fees and how to talk to customers

Subject: Urgent Concerns Regarding Membership Experience Dear [Manager ‘Dawn Drew Feb 2 2024, I hope this message finds you in good health. I am writing to share my recent experiences as a member at Planet Fitness, and I feel compelled to express my deep concerns. Upon joining the gym, I was initially informed that the monthly membership fee would be...

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3:38 pm EST
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Planet Fitness Planet Fitness Edwardsville, IL

Last week I went to PF Edwardsville, IL as normal. After working out, I returned to men's lockeroom to shower approx 6:00 pm. a "manager" was there telling men not to disrobe because he had women cleaning the lockeroom and he did not want them to be uncomfortable. The same situation occurred again yesterday at 4:00 pm on arrival at the gym only a manager was not there...just the same woman clean in men's room. For a company that has included in their lockeroom policy the potential to be in the pressence of dressing, or undressing of opposite sex individuals that identify as the other gender, I find restricting times that the facilities may be used due to opposite sex staff being present a bit hypocritical. If they are in the men's lockeroom, they may just happen to see naked men. Further, why does this gym do this when there is ample time during time frames when the gym is less trafficked. 4-8 pm are the rush hours of such a facility. One would think that some common sense could be applied and cleaning could be performed at other times

Claimed loss: I am a black card member. I feel my time is important...at least of the same importance of the gym staff.

Desired outcome: Gym changes time they clean lockeroom facilities, and/or assign same gender staff to clean.

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3:25 pm EST
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Planet Fitness Security in building, stolen identity, cash and valuables.

It had been approximately 3:45pm when i had entered the Planet Fitness building at 54 Ira Road, Syosset NY 11791. Entered the men's locker room to change, there had been two guy in the room. One was changing to work out while the other was just sitting on the bench. The one sitting on the bench wore a hooded sweatshirt with a black mask. He was over 6'2" weighing at least 300lbs, black man. Thought he was just resting there from work out. My locker along with two other lockers were broken into, all had master locks. Called my Credit Card Holder to Cancel it, found out that a $534.00 charge had been purchased 15 min. later, along with my $300.00 Cash in the wallet and other documents (License, Permits & other types of entry passes). Filed a Police Report, detectives are looking into this matter. I am truly disappointed with this Gym. Henry Hom, 17 Coventry Road, Syosset NY.

also, manager was not in the Building at time of Robbery.

Claimed loss: 300 + Dollars,

Desired outcome: I would like to be granted at least 1 full year of additional membership for me and my wife.

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2:47 pm EST

Planet Fitness Endless membership on my dime

The whole process of membership was done online. From creating an account to payment information. When you go online to cancel, guess what, you can't. I called the local gym I used and the man who answered the phone said that they need a signature to cancel, that is why it can't be done online. That is ridiculous! You literally cancel nearly every other subscription online! When I said I no longer live close and that is why I'm trying to cancel, He said you can mail us a letter with your signature! Really?! In the meantime, Guess who's still getting charged the fee! What a joke!

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4:03 pm EST
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Planet Fitness Unruly behavior

At the Planet Fitness on south Alpine, Rockford, IL. Today while working out two gentlemen took a place near me and turned on music that was not only rude, but obnoxious. it was played at extremely high volume I asked the attendant to handle this but he did nothing. I left early because music singing about drugs and whatever is very offensive. I believe it is called narco music. The volume was so high that it drowned out the PA music and conversation. Frankly I won't tolerate this.

Desired outcome: Not playing loud music. Headphones are a good alternative

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8:32 pm EST

Planet Fitness Planet Fitness Billerica MA, Employee

I am writing this complaint after my experience today at Planet Fitness. I am very upset that I had the employee named Cathy try to turn away my uncle who had an expired credit card and was told he was all set at another location. He has been inactive from the gym due to surgery and did not have clearance till today. I am a black card member, and it specifically states I am allowed to bring a guest at any time. Cathy informed us she should not allow that to happen. Which is a breach in contract for when I signed up to be a black card member. She was trying to abuse her power and I had to talk to another manager for permission.

Desired outcome: I would like a handwritten letter to my uncle apologizing for her comments and embarrassing him.

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3:01 pm EST
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Planet Fitness planet fitness 6400 car,bch rd wilmington nc

I have been a member for 20 years.It has grown in membership to a capicity that is so crowed that you cant work out.

people will sit on a machine and play with their cell phones,and staff does not bother to explain the proper edicate half of the gym is taken up by cardio machines. some could be replaced with machines that are needed (pec,biep,tricep)

I will relocate if you dont try and fix this .The last two times i went there,I went home because of crowdness

I travel alot and go to other planet fitness and this by far the most crowded one with not enough equipment

thank you,CW3 Frankie Joye USArmy retired

Email [protected]@gmail.com

Desired outcome: acknowledgement of the complaint

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3:44 pm EST
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Planet Fitness - Basic friendliness and customer service

We go to PF almost every morning before work and early on the weekends. We like PF a lot because they have multiple locations that are close to us. WE have been customers for many years and have never had a problem which is why we were so shocked by what happened at Stony Point Richmond VA, location on the morning of Jan 19 2024 around 8:30 - 9:00 am...

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4:44 pm EST
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Planet Fitness Cell phones users inappropriate use of equipment

While using the 30 minute workout room. There are several customers that sit on the exercise machines and hold up other customers. When approached, many of the customers are very rude and disrespectful. Even when confronted by the staff. If a customer wants to be on their cell phone, they are not actively using the equipment, why should they be able to hold up other customers that are using the equipment for its purpose?

Claimed loss: Lost trust in the managements handling of the ongoing problem.

Desired outcome: Cell phone usage should only be permitted while a customer is off of equipment, with exception of long duration equipment such as treadmills, exercise bikes, step machines ect.

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11:37 pm EST
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Planet Fitness Membership for a minor

For the last two summers, my granddaughter has been visiting us from another state. First summer she was 14 and used the free teen summer membership. Which was awesome! 2nd Summer she was using my visitor pass (15 yr. old, no teen summer membership) My granddaughter was earning money babysitting while she was here, and it looks like someone let her sign up for a membership.

She has been trying to cancel the membership since September, in her home state, with no luck. I went into the PF gym in our state, and they said that I can't cancel it unless I pay for the membership dues from September. ($130) Why should I pay for dues, when the gym did not obtain parental consent for membership.

Claimed loss: $90

Desired outcome: Cancel the membership for free, the gym signed up a minor for membership, without parental consent.

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4:32 pm EST
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Planet Fitness 105 Kennings Rd, Crosby. Ph#[protected]

Planet takes my monthly fee for the black card bill out of my account every month. I have 80 dollars in rears. Marisa at the front counter refuses to allow me to use my membership privileges. I explained to her that I pay every month. Why am I being billed for the last 4 years for something that I am not allowed to use. This is turning into a civil lawsuit problem. The she told me that I am allowed to use the gym today. But until I pay the rears. I will not be allowed to use the gym. I am afraid to bring my wife. I don’t want to be embarrassed in front of my family. I pay for the service. It comes directly out of my bank account. Please speak with Marisa. Thank you. Enough is enough.

Claimed loss: $1,200 1 year of not being able to use my black card privileges. Overpaying for services. Stopping me from using the gym beginning today.

Desired outcome: I am a paying customer. All I want is to not get harassed going to the gym. Or embarrassed bringing my family with me.

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Planet Fitness Customer Reviews Overview

Planet Fitness is a popular gym chain that has received a lot of positive reviews from its members. Many people appreciate the affordable membership fees and the welcoming atmosphere of the gym. The gym is known for its "Judgement Free Zone" policy, which means that members are encouraged to work out without feeling self-conscious or judged by others.

One of the most commonly praised aspects of Planet Fitness is the cleanliness of the facilities. Members report that the gym is always well-maintained and that the equipment is in good condition. Additionally, the staff is often described as friendly and helpful, making the gym a comfortable and welcoming place to work out.

Another positive aspect of Planet Fitness is the variety of equipment and classes available. Members have access to a range of cardio and strength-training equipment, as well as group fitness classes like yoga and Zumba. Many people appreciate the convenience of having everything they need for a complete workout in one place.

Overall, Planet Fitness is a great option for people who are looking for an affordable, welcoming gym with a variety of equipment and classes. With its focus on creating a non-judgmental environment, it's a great place for people of all fitness levels to work out and achieve their goals.

Planet Fitness In-depth Review

Membership Options and Pricing: Planet Fitness offers a variety of membership options to suit different needs and budgets. They have different tiers of membership, including a basic membership and a black card membership. The pricing is affordable and competitive compared to other gyms in the area.

Facilities and Amenities: The facilities at Planet Fitness are clean, spacious, and well-maintained. They have a wide range of amenities, including cardio machines, weightlifting equipment, and a designated area for stretching and functional training. The gym also provides locker rooms with showers and ample parking space.

Cleanliness and Maintenance: Planet Fitness takes cleanliness and maintenance seriously. The gym is consistently clean, and the equipment is regularly maintained and in good working condition. The staff members are diligent in keeping the gym tidy and ensuring that all areas are sanitized regularly.

Equipment Variety and Quality: Planet Fitness offers a good variety of equipment for different types of workouts. They have a wide selection of cardio machines, weightlifting equipment, and functional training tools. The equipment is of good quality and is regularly updated to provide members with the latest fitness technology.

Group Fitness Classes: Planet Fitness offers a range of group fitness classes to cater to different interests and fitness levels. They have classes such as Zumba, yoga, and cycling, led by experienced and certified instructors. The classes are fun, engaging, and a great way to stay motivated and meet new people.

Personal Training Services: Planet Fitness provides personal training services for those who want more personalized guidance and support in their fitness journey. Their trainers are knowledgeable, friendly, and dedicated to helping members achieve their fitness goals. They offer customized workout plans and ongoing support to ensure members get the most out of their training sessions.

Staff Friendliness and Knowledge: The staff at Planet Fitness are friendly, approachable, and always willing to assist members. They are knowledgeable about the gym's facilities, equipment, and classes, and are happy to answer any questions or provide guidance. The staff creates a welcoming and supportive atmosphere for all members.

Accessibility and Location: Planet Fitness is conveniently located with easy access from major roads and public transportation. The gym has ample parking space, making it convenient for members to visit. The facility is also wheelchair accessible, ensuring that everyone can enjoy the gym's amenities.

Customer Service and Support: Planet Fitness prides itself on providing excellent customer service and support. Their staff members are responsive and attentive to members' needs and concerns. They are quick to address any issues or inquiries and strive to ensure that members have a positive experience at the gym.

Member Satisfaction and Feedback: Planet Fitness values member satisfaction and actively seeks feedback to improve their services. They have a suggestion box where members can provide feedback and suggestions. The gym regularly reviews member feedback and makes necessary improvements to enhance the overall member experience.

How to file a complaint about Planet Fitness?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Planet Fitness. Make it specific and clear, such as "Unauthorized Membership Charges at Planet Fitness" or "Poor Customer Service at Planet Fitness Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Planet Fitness. Include key areas such as:

  • The specific location or service that your complaint pertains to.
  • Describe the nature of the issue, whether it was related to membership fees, personal training services, equipment conditions, staff behavior, cleanliness, or any other relevant aspect.
  • Detail any transactions you had with the company, including dates, amounts, and what the transactions were for.
  • Explain the steps you took to resolve the issue, such as contacting customer service, speaking with a manager, or any other actions you took.
  • Include the company's response or lack thereof to your attempts to resolve the problem.
  • Discuss the personal impact the issue has had on you, whether it's financial, emotional, or related to your fitness journey.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint. This could include contracts, receipts, correspondence, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Planet Fitness, such as a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is understandable and that all the facts are presented correctly.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint against Planet Fitness on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates to your complaint. Check your account regularly for any replies from Planet Fitness or further inquiries from ComplaintsBoard.com that may require your attention.

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Planet Fitness contacts

Phone number

+1 (844) 880-7180

Website

planetfitness.com

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Use this comments board to leave complaints and reviews about Planet Fitness. Discuss the issues you have had with Planet Fitness and work with their customer service team to find a resolution.