Red Roof Inn’s earns a 1.2-star rating from 3 reviews and 508 complaints, showing that the majority of guests are dissatisfied with their stay.
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very rude people
I stayed here on march 27th till the 28th, when we awoke in the morning my 3 boys 5, 6, 8 got up and went to see if they had a breakfast but they didn't so we were going to pack up to leave for breakfast while we were loading the car the boys were being boys and playing around, it was 9 am. When all of a sudden a Really transient looking woman appeared and...
Read full review of Red Roof Inn and 1 commentthey have bugs
Attempted to sleep at the Red Roof Inn in Salem, New Hampshire on Dec 2, 2009. Took a room on the first floor. The room smelled bad and the linens were dirty with human hair and had burn holes all the way through. 2 hours later I awoke and found bed bugs on the bed and on the floor. I had my money refunded after a month, but thought this place should be leveled. Don't stay there it isn't worth the worry of infecting your luggage, vehicle and your home! The new manager said she'd call and let me know if they found bugs. This has never happened as of 1/19/2010.
The complaint has been investigated and resolved to the customer’s satisfaction.
overcharged
My husband, young son, and I were recent guests at a property in Belleville Michigan. Arrived Thursday/Friday at 1 a.m. after a 5 hour drive, took everything into the room, unpacked, was getting ready for a shower and oh my god was the room a disgusting mess... urine everywhere in the bathroom, as if someone had a peeing contest. It was evident that thi...
Read full review of Red Roof Innhorrible hotel... stay away
I booked this hotel through Priceline as a two-star hotel. When my daughter and I arrived at mid-night, there was no clerk just the bookkeeper checking guests in and he clearly had no idea what he was doing. I asked for a newly remodeled room...what a joke...the bathroom floor was all moldy, the tub was moldy and metal was showing through the tub, the vent had no cover and spiders and nests were living there for some time, the floor had not been vacuumed for some time, there were no tables or chairs, the curtain was half hung, and the bed sheets smelled badly. The parking lot was full and only had enough spaces for about half of the rooms so we were sent down the road to rent a space from another vendor. This hotel was a dump and should be rated minus two. Priceline is not taking ownership of this complaint and the Red Roof Inn policy reads 'If you are not satisfied, we will refund your money!" I am still waiting! By the way folks, Priceline cannot be trusted either...the last time we stayed in Seattle through Priceline, we had a shoot-out in front of our hotel which was in a bad part of town and also not rated properly by Priceline as well! I think these companies are too big and feel they can rip us off...stay away from Red Roof, they are getting a lot of complaints!
The complaint has been investigated and resolved to the customer’s satisfaction.
when travling from new england to fl., we stopped in williansport md. at a red roof inn. the free booklets said, free pet clean rest, on premisses, 53.99. guess what, no roomsd when they saw the booklet, when i explained the booklet was out dted and i would go somewhere else. they came up with a room 61.00. why, i still dont know. When we entered the room, it seemed clean, until, i opened a draw, there was a empty dounut box whith pieces of dounuts in it, the refeg, had milk in it, the remote for the tv didnt woek, and the 24 hr. resturant they said was on premesses, was a waffle house on the property, not premesses the best part is when i checked in, i wanted to pay cash, well ok, but you had to show id. and credit card why, because they claim too many drug dealers who klive locally had came there, so if they hold your acredit card number, and hold the amount of the room, (which you get back in up too 5 days) if theres anything wrong they keep your money. people be where of this hotel. you basicly get overcharged in my opinion because you pay cash and then they hold more money for days . i asked the clerk the next morning if the attorny general knew of this and all of a suddden i was given back 11.00 because the room was not clean.
we travel sometimes 4 times a yr. and never been to such a terrible red roof.
Priceline does not rate the hotels. Priceline just made the reservation.
Internet pricing and customer service
I got a price on the internet. Their website quoted me a 3 night stay for $116.98. When I booked the rooms, their reservation switched my resevation dates to only 2 nights for the same price. Their recap on the same page still listed 3 nights. I even printed the pages and to show them. I called Red Roofs customer service line. They told me that they had never seen that happen but they are having trouble with their internet site. Anyhow bottom line is they quoted a 3 night stay at a price and will not honor it. I told them I thoght it was wrong and I probably would cancel my reservations and they said they didnt care. I also called their head of marketing 4 days ago at their corporate office and he hasnt had the time to get back with me either. Shocking isnt it? False advertising or what. Stay away from thier website, and thier hotels if this is the way they do business. They just dont seem to care even when they admit their wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
Even though its an honest error, they should have to honor the rates quoted.
Awful experience
I was a Red Roof Inn employee and I was grabbed in the chest and my breast was shook, it also happened to another employee. I was chased by the manager while she was holding a sausage in front of her crotch screaming that its not big enough for me, while she was drunk partying with the renovation crew and some corporate employees during the renovation of the property. I was also called a queen who hit on every male guest that walked thru the door, at a company meeting with every employee there. I was also told by management that she was so horny she wanted to bring me to a room, it was too bad I was gay. After reporting all this to human resources, they told me there was going to be a investigation a month later human resources showed up did a investigation. During this the investigator told me that she knew there was wrong doing and something was going to be done to wait to hear from my district manager. When she left the manager started scheduling me for two shifts in one day, she tried to write me up saying that my drawer was short while I was having other employees count, sign off, bag and put my cash in a safe. Then I had other employees that were working with her that the district manager was calling her up and talking with her on the speaker phone on ways to have me fired, and things that my manager could do to try and write me up. I waited for a month to hear from the district manager, I kept on calling human resources to find out what was going on, they told me she was going to be in after a month had passed she finally showed up only to have meetings with every employee on how to do there job. During my meeting with her and the manager I asked her what would be happening with my case, she told me it was all in the past and she didn't want to talk about it any more. I have filed a suit with the EEOC and I am waiting for a right to sue know. I just want to let everyone know how they treat there employees and for a company that has a zero tolerance policy there was alot of tolerance. Also, while filing for unemployment because I couldnt stand to work there any longer, they denied my unemployment and during the hearing, they said that grabbing my breast and the other employees was a play by play action, because she was explaining a story to us. The company also said that she was written up with something called a possible step for termination while they were saying they did nothing wrong.
The complaint has been investigated and resolved to the customer’s satisfaction.
I totally agree there is prostition going on there. There were drinking and shady characters all over the one I stayed in in Austin. I didn't know they treated their employees so crappily. No wonder the employees were irritated with me like they didn't want to be there. Now I feel sorry for the employees. Red Roof Inn should fly out of business and let these horrible management get what's coming to them.
Hi StevenR
Did you work for a franchisee or a company owned RR? I am considering a position with them as a manager- I'm not a crackhead and I won't fist anyone in the parking lot- LOL! Ohmyheavens: what a mess you had. I DO wonder how those people get their jobs and it seems like I'm scrutinized to death on job interviews...*sigh*
How was it before you gave notice?
I was a Red Roof Inn employee in Ohio for 8years. I had a spotless record with no write ups during this time. I was offered a job in another state. It was a lot more money so I gave my 2 week notice to Red Roof. That was a big mistake. As soon as I gave my 2 weeks notice my hours were cut from the 40 per week, to 32 the first week, and 24 hrs my last week. I have gotten 40 hrs per week for 8 years To make matters worse, as soon as I gave a notice, the "manager" hired one of her friends kids to replace me and gave them 40hrs... I was the only maintenance man for 8years, so I guess you could say I was the maintenance department. During my last 2 weeks the manager gave me every ### job she could think of, while the new guy did next to nothing. For example.. I was told to dig out the rock beds to replace the boarders while the kid put new pillows in the rooms. Now I'm 45 years old and the kid she is trying to replace me with is 21. Not to mention he worked for Red Roof 8 min. and I have worked for them 8 years. I didnt even want him to do it all, but a little help would have been nice. That is only fair, I thought...The next week she had me scrub all the toilets ( a 113 of them ) while her boy replaced lamp shades and changed remote batteries all day. If thats not bad enough.. I had to stop digging and scrubbing to run some of the work orders because the new kid knew nothing about the fire system or lodge net. I could of trained him but the manager was too concerned with punishing me for trying to better myself...I used one of the 10 vacation days I had left to find a place to live in the city I was moving to. I was never payed for it. When I asked the manager about it, she said its not her job! I called the district manager, and human resources. Human resources never bothered to call me back and the district manager called the next day and said he would talk to the manager about my cut hours. Nothing ever happened.. Not that I thought anything would be done.. I have seen a manager fist fight a guest in the parking lot and she still works there. Managment protects each other no matter how bad they are. And it's not just one manager.. in 8years I have worked for 7 managers. They had to fire one manager because she was a crack head and stole money. Thats about the only thing they will fire a manager for. Taking money..The others swore at employees and guests, screw people out of hours. Give all the easy jobs and weekends off to thier friends..ect. One manager even got in a fist fight with their own daughter who "worked" there too.. Right in her office!... and they still work for Red Roof. I could go on and on and on... so...Its been 3 weeks since I should have gotten my last check.. I have called every number Red Roof has and they say they are taking care of it. We shall see...Looks like I'm going to have to sue them for it... So, if your thinking about working for Red Roof, I would think twice... And if your thinking of leaving Red Roof.. I would NOT give a notice. Burn your vacation days and walk... unless you want to go through the fun I had.
hello my name is alex i had an awful exsperiance my self i have sent an e-mail months ago no response i have filed an insurance claim with the company no response iam am at a stand still now how to go about this matter 9months ago i was at a red roof inn here in Jacksonville florida on jtb an upon leaving an taking my friend home i washed my hands an before doing so i took my ring offf an once i finished i figured since i have to come back ill leave it here an when i got back to make a long story short it was gone looked all over the room even in places it couldnt be it was not there so i filed a police reprt an later an insurance claim that was 9to 10 months ago no response please can u find it in ur heart to help me eighther get back the ring or replace it it has been long enough for me not having my property returned to me my e-mail is Ddslater24@aol.com please i need closier to this situation an might i ad the front desk clerk was less than professional more like she was a bartender at a saloon i was taught when given anger give a smile that seem to make her angry upon filling the calim i was told to get a reciept i did that paper work was done orso i thought is this what this world has come to please help me resolve this matter thank you!
Terrible customer service, unclean room
I rented a room for 1 night due to my wife and I losing power at home. We called the Reservation Phone line and asked for the closest Red Roof Inn to our home that still had power. I asked specifically for a NON-Smoking Room as my wife has asthma, I have sleep apnea and we are both sensitive to Smoke. After several short minutes it seemed everything was in order. The rep on phone with the Reservations center was nice and friendly and very helpful. We wanted to get to the Hotel quickly as we were basically freezing at home without power. We called the hotel to find out if We could Check in Early or not, the lady on the phone said no the room wouldn't be ready till 3pm. So we killed some time driving around to a couple stores. However when we arrived to the actual location it was a different story. The Two Front Desk ladies said very little to me. One smiled the other one seemed to have her head glued to a phone. Check in was quick and simple. They had no problem accepting my Cash up front. I asked if the Room was all ready, they said yes, gave me a key and told me how to get to it.
I parked the car and told my wife to wait in the warm car while I checked the room out. I hate dragging all the luggage to the room and find out its got issues. I got to the room and went in. It appeared to look straight but there was a slight Funky smell in the air. Lights worked, TV worked, water worked, Heat worked, I assume the Smell was just Stale Air. I figured it was better than sleeping in the Car. So wife and I lugged luggage to room and settled in. We sprayed Air Freshener in Room figured we could live with the stale smell. Soon we started having One problem after another. #1 we noticed the bathroom had Half of 1 roll or TP. Maybe it isn't a big deal, but when you got 2 adults in for the night Half of 1 roll doesn't cut it. I called down to the Service Desk to ask for more TP. The Lady at the desk didn't seem like she had time for me. So I hung up and came on down on my own. I went to the window and she told me she was busy and would have to go find me Another Roll and would come to me. It was weird. I tried to be patient and go back to the room. OVER 2 hrs later she knocked on the door gave me 1 new whole roll of TP and acted like this was a major problem and hassle to her and she left. #2 when we rolled the bed spread off and laid down on the sheets although they looked clean they Stank of Old Smoke. It was maddening to us because When You go into an Alleged NON-Smoking Room you Expect that The Room isn't Casually used by Smokers. But the bedspread stank, the comforter stank, the pillows stank. We used some Air Freshener to try and cover up some of the Funky Nasty stink and Figured we could Tough it out. #3 The Last straw... my wife has Asthma as I said and I have sleep apnea and I use a CPAP to breathe while sleeping. several times I woke up coughing cause that Old Funky Stink of Smoke was coming into my Tubes and into my Mask. And My wife noticed the Smell of Tobacco smoke was stronger on one side of the room. It was like Smoke from Smokers next Door or Below us was wafting into the Room. A few times My wife put on her Coat and went outside the door to try and breathe in some of the cold night air. But that didn't help much. Finally We couldn't deal with it any longer. I look at the Clock, its 530am and we can't stay here like this. I call on the Service Desk again. The Lady down there acted like my phone Call was bothering her. I told her, Miss there is Smoke coming into this room from somewhere else. I asked for a NON-SMOKING ROOM but This is ridiculous. We can't stay here, Is there any other Rooms? She told me They were fully Booked and there was nothing she could do, then told me she had another customer and Hung up on me. I was furious now. I told my wife get dressed and packed We are leaving... We will tough it out at home or try and go to her moms. So we packed up everything and loaded the car. I went down to the front Desk, saw the lady, her nametag said SERENA. Serena DID NOT SAY ONE WORD To me. She had the damn phone glued to her head again, I recognized she was the same Lady who was on the phone when I checked in, just over 18 Hours before. I put the Keycard on the counter and Said I am Checking out. She printed some receipt and I left.
Yesterday (Tuesday 12/30/08) Our Power Came back on fully and I went to the Red Roof Inn website and attempted to leave a Scathing Comment about our stay. A few hours later, I got a response from Mark Jurek, General Manager of that RRI who sent me a short Apology Email. It did not say much and made me feel Indifferent and apathetic about Red Roof Inn even more.
The complaint has been investigated and resolved to the customer’s satisfaction.
Yes there was black mold in the bathroom. The whole place stunk of mold and smoke. It was filthy
My husband and I stayed at Red Roof Inn Jacksonville Airport this past Thursday evening March 8, 2018. The "non smoking" room absolutely stunk of smoke and mold. The bed sheets were dirty and there was long black hairs in the bed. The bed cover was stained and smelled. There was faeces on the bathroom walls and the floor was filthy. The light fixtures above the bed were hanging off the wall, the drapes were dirty and coming off the curtain poles. I understand that it was a budget hotel, but it shouldn't be filthy. We slept in our clothes and got up and out of there as soon as it broke daylight.
Did you have black mold in your room too?
I made reservation for the Red Roof Inn at Jackson North, Ridgeland MS... I was terrible i never seen a room in such poor conditions... The bathroom was a totally a mess the tub looked it was never cleaned right along with the toilet bowl rim never been scrubbed... The walls was dirty carpet had a musty smell to it... The air condition was filled with dust... I never in my wildest dreams thought a hotel room could be in such poor conditions... The word best describe this hotel is GHETTO it was almost like living in the slums... RED ROOF INN NEEDS TO CHECK INTO HOW THEIR SERVICES & POOR MANAGEMENT... Anyone who visits JACKSON, MS... stay away from THE RED ROOF INN
Did the email look like this:
Dear Cory Conquest:
The Guest Relations Department of Red Roof Inn informed me of your concerns. I also learned of this by telephone from my Guest Service Representative on Sunday.
Unfortunately, the search for your computer did not result in finding it. I have notified our Risk Management department of your loss. Please accept my apologies and we are truly sorry for the misfortune you have experienced.
Thank you again for bringing this to our attention and we hope you will give Red Roof Inn the opportunity to provide for your lodging requirements in the future.
Very truly yours,
Ella Bowen
General Manager
Red Roof Inn Brentwood
Our laptop was stolen out of the room and there was plenty of evidence it was the desk clerk. However, they can't find it anywhere. And they must think this email is going to settle everything.
Overcharged and will not refund!
Stay away from Red Roof Inn. Particularly the one in Williamsburg, Virginia.
We went for a vacation and checked out a day early. The bill was $247 and charged to a credit card for that amount. When I received the credit card bill, the amount billed by Red Roof Inn was $308.
The corporate office refused to correct the charge saying it was the business of the franchise owner in Williamsburg. The Williamsburg Red Roof Inn refused to return phone calls. It's now in dispute with the credit card company.
Clearly a bunch of crooks. And the room had a cockroach problem as well. Stay away.
I had a reservation for 05/02 at the Home Towne suites (Red Roof) hotel in Orlando. When I arrived, the security guard told me my reservation was cancelled…without notice… leaving me on the streets of Orlando alone knowing nobody at 2:00 am.
Dec 19th I check into Red Roof and. Still have yet to receive $53.18 back on to my debit card. The lady working that evening g was fishy with her complaints of us only having cash so i pit mo ey on my card and laid .. why do I have to Chae them down over 53 dollars?
This area does not provide enough room for my complaint. I have a complete document and a video to send. I am requesting an address where I can all.
Thanks,
John Lutz
I thought I would never be getting any sleep staying at a motel, but that was not the situation here. It was very nice and quiet. John and
all staff are really the best I’ve ever met as far as management goes of any type of property. The housekeeping girls are the best. No bad experience with anything.
I thought I would never be getting any sleep staying at a motel, but that was not the situation here. It was very nice and quiet. John and
all staff are really the best I’ve ever met as far as management goes of any type of property. The housekeeping girls are the best. No bad experience with anything.
6/30/2023
Manager did not refund my money I sat in the bed for 5 seconds and looked around the room was filthy and I left that took almost a minute what good consumer care!
Booked a room for checking in on the 16th and out the 17th. My room was very poorly cleaned and the ceiling was full of mold . I would like to be contacted by Management to see what can be done..
The front desk lady was rude on first contact, and it got worse and worse. I can’t even explain how rude she was. I recorded it all, I’ll wait til 9/26/2022 before I post it.
Don’t blow me off, deal with an obvious problem, let me know. And I won’t post it
On 09/21/2022 we reserved a room at the Lynch road Redroof inn and suites. We got a king bed suite for my husband and myself. We checked in around 10:30 pm. There were 2 baby cockroaches on bathroom floor when we first entered the room called front desk was told that maybe they ce from us nothing they could do for us.
Our room was disgusting..dirty...stained sheets and bedding...tv quit...dirty bathroom and tub...manager gave us 10.00 off after I showed him pics but still thinking about the nastiness...
Overview of Red Roof Inn complaint handling
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Red Roof Inn emailssmedia@redroof.com100%Confidence score: 100%Supportdmeaux@redroof.com100%Confidence score: 100%Supportprivacy@redroof.com100%Confidence score: 100%skessler@redroof.com94%Confidence score: 94%communicationjgreenhalge@redroof.com93%Confidence score: 93%sales
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Red Roof Inn addressRed Roof Guest Relations, 2071 N. Bechtle Ave. Box 226, Springfield, Kentucky, 45504, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Red Roof Inn contacts
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The one I stayed had cockroaches.