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MyHeritage Customer Care Service

MyHeritage Ltd.‎

PO Box 50
Or Yehuda
Israel - 60250

Customer Support Phone Numbers

+972 180 122 2299(Israel) 5 0
+61 180 073 1768(Australia) 10 7
+43 800 802 582(Austria) 0 2
+32 8002 6102(Belgium) 1 0
+1 844 921 2230(Canada) 1 3
+45 8082 0132(Denmark) 1 1
+33 80 508 0098(France) 1 0
+49 800 589 3922(Germany) 0 2
+353 180 081 7330(Ireland) 2 0
+31 800 240 0013(Netherlands) 1 0
+64 800 995 069(New Zealand) 1 0
+47 8002 4741(Norway) 0 0
+27 800 980 785(South Africa) 0 0
+34 900 838 969(Spain) 0 0
+46 20 889 289(Sweden) 2 0
+1 877 432 3135(USA) 22 21
+44 800 098 8125(United Kingdom) 18 19

MyHeritage Complaints & Reviews

My Heritage / dna kit

christal d on Oct 18, 2017
i sent my kit in on 10/4/2017 and its still saying not received why is the i spent 80 something dollars on it and still nothing saying you guys got it 756491871 is my account id...its not far to me that i wasted all that money for nothingi want to know why its taking so long when it says after yall get it it takes 3 to 4 weeks to get the dna results

My Heritage / ancestry website

Janette Madden on Oct 17, 2017
I have been charged £90(debited from my account), for a subscription, I did not want to subscribe, as I was on a free trial. They have taken this without my consent, as apparently they should have sent me an email before taking out the money, but I did not receive any such email. Therefore...

MyHeritage / unable to contact customer services via phone nor contact form

lorraine kent on Oct 16, 2017
ID 753158041 I spent most of today holding on the phone only to be cut off when it got to my turn!!! so frustrating!!! I did not at any point get to speak to an operator just the automated message. Hours I spent on this. I have also completed contact forms it is impossible to get in contact...

MyHeritage / unauthorized credit card charge

S. L. Reynolds on Sep 24, 2017
I received an email on September 23, 2017 stating your free 14 day trail subscription for the MyHeritage SuperSearch annual subscription and your trial period ended. This would have put me on your web site on Saturday September 9, 2017. I was not on your web site that nor was I on any...

MyHeritage / the myheritage dna test results are not realistic

Visitor8 on Sep 15, 2017
I transferred my DNA raw data from AncestryDNA to MyHeritage in order to expand the pool of possible close relatives. The data was processed quickly in 2.5 days. After reading their claims about billions of genealogical records and about their pool of millions of people's DNAs, you would...

My Heritage / logging in issues

Mitch Thomson on Aug 30, 2017
I have been locked out of my account and it not letting me log in it keeps saying my email address is invalid when it clearly isn't because that's the email address I used to register I really can't understand why it not letting me sign back into my account because I can't remember my...

My Heritage / unauthorized credit card charges

Ron/Barn on Aug 24, 2017
On two occasions on the one date, 27/7/2017 amounts have been charged to my visa account - $220.73 + $175.12 FRGN AMT. $165.55 + $131.34 FRGN AMT. At no time have I used My Heritage for family history and certainly not an American arm. I trust this is sufficient information, I only noticed when...

MyHeritage / unethical behaviour

Franco Ariatti on Aug 3, 2017
To the Director of Customers Support I just received a MyHeritage genealogic tree diagram where my daughter's adopted children do not appear. According to our law, generated and adopted children are legally on the same level. Can you tell me which Authority gives MyHeritage the right to...

MyHeritage / membership fees

Mountainwoman2 on Jul 31, 2017
Why didn't you notify me that the end of the free trial was approaching? I barely used the free trial subscription because I didn't like the site. I just checked my checking account. You debited my checking account without warning and you overdrew my checking account! Your free trial i...

MyHeritage / money taken from my account without my knowledge or consent

Kristie Powell on Jul 31, 2017
Hi, my name is Kristie Powell and about $76.00 was taken from my account without my knowledge or my permission. I have no idea why or even how this was done...but I need to know what is it that I can do to get my money put back into my account. I recently did a little digging and...

MyHeritage / my heritage

Jacqui8874 on Jul 13, 2017
I received an email from you for a 14 day free trial which I never requested. Your email states I will be charged $119.40 at the end of the first year! I continue to receive more emails from you but interestingly, you offer no email address for me to contact you to complain!! I do not...

MyHeritage / dna results - very different results - 2 myheritage tests on same person

connie harper on Jun 25, 2017
I took your DNA test in March and the results showed surprising results that I had no spanish even though I knew my grandfather was protugese. I bought a test for my daughter and hers showed she had spanish (iberian). My curiosity was up so I decided to purchase a second my heritage DNA...

MyHeritage / never got our reports

Pamela Ashburn on Jun 18, 2017
Dec 11th, 2016 - I ordered this dna testing for my parents xmas presents and even though it took us a few months to find the kits again and send them in... We did not receive the reports - period! No help from their website and it appears if we really want to find any matches we have to...

MyHeritage / renewal complete subscription

Jerryc7231 on Jun 13, 2017
My invoice number 17483982 dated June 8 th 2017, I received the following email "Dear Jerry Andrew, ‎ This is just a brief update that your Complete subscription for family site 'Clay Web Site' has been successfully extended for one additional year. Your credit card was charged $250.74...

My Heritage / your billing

Carol Hampton on Jun 9, 2017
My name is Carol Hampton {mommyhampton@gmail.com} over a year ago I had a complaint and told you that I did not want to be part of My Heritage as I do not have the money. This was agreed to by yourselves and not have been charged for the year??????? No one contacted me and its been over a...

MyHeritage / hi. we have not received any results on our 2 dna kits. our kit codes are ritva ruohonen kit mh5hck72 and esa mantila kit code mhb3j8t4

Ritva ruohonen on Jun 5, 2017
No results sent to us on our dna kits sent to you months ago.kit codes MHB3J8T4 esa mantila and kit code MH5HCK72 .w sent ou a complaint month ago .no reply.What is the problem. Your answer to my e-mail. mantilaesa@gmail.com. And to e-mail ritvavouti@gmail.com.Thank you We have paid for the...

MyHeritage / my heritage call service

Dianacortez on May 9, 2017
A few weeks ago I started a family tree and by mistake I created another family tree under the same email address. and I also paid your annual fee of $89 I do believe, I have been trying for two weeks to contact someone to help me Rectify this problem they're either close or at lunch a few...

MyHeritage / they lost my dna sample and won't refund my money!

MollyGrilli on May 6, 2017
I strongly advise everyone thinking about using My Heritage to reconsider. I sent in my DNA samples, after paying $91, with shipping. At 7 weeks, after I sent it back, I emailed to see where my results were. After receiving no reply, I emailed again. No one returned my email until the 8...

MyHeritage / mh deleted my (paid subscriber) family tree without my permission!

M Shearer on Apr 18, 2017
Back in January I simply asked how I could manage duplicates I was finding on MH on-line tree. Tech asked me to download and use their Family Tree Builder (big mistake). I ended up down a rabbit hole, where Tech synced my on-line WEB tree with Family Tree Builder to create a GEDCOM tree...

MyHeritage / I want to close my account!

Jack on Apr 11, 2017
MyHeritage is a very annoying company and I can't get rid of them! I used this site in the past and I can't say that I was satisfied or something. No, MyHeritage was just not what I expected, so I decided to close my account. I contacted them and they assured me my account was closed. But...

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