Latest Reviews and Complaints
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Gives disabled renters the run around every time I try to rent a vehicle
They screwed up my name twice even after i spelled it out for them, booked me a car without hand controls because she apparently didn't understand when i told her at minimum 3 times i needed a car with hand control modification so i can operate the vehicle. Then finally modified my reservation to a hand controlled vehicle, but now i have to wait 2 more day...
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Unprofessional behavior
I am submitting a formal complaint about how your location at 8916 McGaw Court, Columbia, Maryland, handled my recent rental. This involves the improper forced closure of my active rental agreement, an unexpected $300 deposit requirement, conflicting return location details, threatened additional fees, and unprofessional treatment from staff at the Columbia...
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Poor customer service and poor handling of a simple reimbursement
At the Springburn branch. I was promised reimbursement for EV charging costs after being provided with a vehicle that had a very low battery charge. The branch manager acknowledged the issue, apologised, and advised me to email the receipts, assuring me that the costs would be reimbursed. Since then, I've had to chase repeatedly. I received one reply from...
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Unreliable untrustworthy
My son was flying home from Anchorage Alaska into Rochester Airport NY and wanted to rent a car so he could drive the 1 3/4 home and have a car for a couple of days. Before leaving my wife contacted enterprise Hornell NY and Rochester Airport enterprise and was told the same things and NOTHING more with regards to what he needed to rent. Both location...
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Get it together enterprise/ never again
My husband and I fly into Columbus Ohio, John Glenn Airport, go to enterprise to pick up car, discover we do not have a car because it is in Columbia SC. No SUV. Go back in line, rent a car and all they have is a sedan at twice the cost. ( now if they thought we were renting a car for two weeks and returning at Traverse City Michigan, you would think ...
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Charged for interior damages and threatened by collection companies?
We rented a vehicle out of Glasgow city center last year and did not open the trunk as we walked there. Upon driving it to the hotel to pick up our spouses and luggage we found pieces of the molding laying in the trunk but carried on as we didn’t think much of it. Unfortunately literally 1-2 hours later, we suffered a tire damage from a water drain which was dislodged which necessitated an emergency return to the airport location to receive a replacement vehicle. They said the trunk was damaged but we informed them that was already there. They said it wasn’t on the vehicle record. We had purchased road tire insurance so no problem there.
A month after returning home we received a bill for what eventually was determined to be for the trunk damage which was already present and explained to the agent at the airport location.
We disputed the charge with VISA and they refunded the charge stating case closed. Six months later we received an email from a collection agency offering a reduced offer to close the issue if we paid 75%. We of course refused to pay anything and have forwarded all emails to the US office including the current CEO, and previously to the company VP in charge of the UK region, Will Withington.
This company seems to have poor communication between the US and their affiliates abroad as we reached out to customer services in the US and with Alamo with no reconciliation so far.
As a cautionary tale, we would inspect and document both internal and external damages before leaving the premises as it is clear that they do not document the condition of their vehicles and will come after you like a barnyard dog.
Recommendation: Document interior and exterior damage
The complaint has been investigated and resolved to the customer's satisfaction.
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Prospect Park, PA dirty cars
I was referred to Enterprise from State Farm since I was getting my car fixed at the auto body shop nearby. I 1st went into Enterprise two days before I was to drop off my car and everybody was very nice, this is when I started dealing with AJ. I wanted to get a head start for when I was getting ready to pick up the rental. He answered all my question...
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Reservations are meaningless
⭐ One star, and only because zero isn't an option. I reserved a 15-passenger van from this location (5718 S Lindbergh Blvd) a FULL MONTH in advance. When I arrived to pick it up, they had nothing. Not a van, not an alternative, not a plan. Here's the part that makes it worse: they KNEW. In the days before my pickup, I spoke with them on Monday — no...
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Rental agreement RID-6858 beware of Enterprise (also Alamo/National)
I was presented the vehicle – a red Duster Daschia license plate ZG 4076-EU - on a busy, a hot asphalt active street in front of the Rijeka Enterprise office under bright sun with temperature at 36 deg C. I was asked to inspect the car and take pictures of all the damages on the car. The existing damages on the vehicle were very extensive. It would have...
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Hassle to rent a car experience. Terrible experience.
I reserved a van online, got a confirmation number, then 6 days later I got an email saying it had been canceled and to re-book. I did, then got a text to call the local Enterprise office where I was picking up the van. I did only to be to be informed they had no vans available. I then booked a SUV. The day of pick-up it was not available. I then booked a...
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Double billing for a day
If you return the car at the end of the day and rent another car for another week, you have just paid for that day twice. you paid at the end of the first agreement then you paid for the other half of the day full price. i have done this 3 times without realizing it. 3 days of double billed. If you go over the agreement date because of runaround methods you...
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Scam
Let me tell you the scam that I am dealing with, on march 24 I sent to get me a rental cuz my car was totaled, so when I got to the location they got my info in arlington tx division s st location and I was told to wait, so there was a female color lady worker that took me outside to get me the rental, while we were doing the walk around and checking the...
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Reservation people are extremely difficult to understand.
I do not have a complaint regarding the vehicles at this time. I have rented from Enterprise many times over the years and have always been completely satisfied with everything — Until today. Having your car damaged is hard enough, I thought getting a rental that insurance is paying for would be the easier part. Until you get to reservation. The young...
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WOW how far they have fallen
This is Negative.. Booked a van and confirmed the van for 09:00. They dont have a van. The manager (UMA) will not speak to me. Dontay suggests that this is my Fault, as he has to send someone to get the Van. Sam the assistant manager Kisses her teeth. I will get a van at approx 11:30. I called customer service and spoke with Marina. WOW poor English unable...
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Toll scam
We recently had to take our car to a mercedez benz dealer for repairs under warranty, so they instead of giving us a loaner, they provided a rental from enterprise. We took the car and weknew that tolls were going to be charged, but when we returned the car, thay charged us $32.23 for tolls, which is high but understandable, what was outrageous was the...
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Jackson, Ohio Enterprise HORRIBLE
Reserved a car at Jackson Ohio Enterprise a week in advance for pickup at 10:00 the following Tuesday. I showed up 45 minutes early. The "manager" Ethan said my reservation was for 10:00 and my rental was not ready. No apology and very arrogant. I cam back a little after 10:00, Ethan, again stated no cars were available, again with no apology. My wife who...
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Rental car /enterprise zurich airport
My experience with Enterprise at Zurich Switzerland Airport is certainly alarming and reflects a broader trend of dissatisfaction among customers. Many have reported similar issues, particularly regarding unexpected damage charges and a lack of effective customer service. Complaints often mention difficulties in reaching support and resolving dispute...
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Predatory! Unauthorized charges on cc in middle of the night!
Predatory, Unprofessional, and Abusive – DO NOT Rent from Enterprise This is hands-down the worst experience I’ve ever had with any rental company — and possibly any business — period. It started when Enterprise gave me a car with a dead battery and no gas. The vehicle stranded me multiple times, and I had to wait and rely on AAA to stay mobile. AAA even...
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Rude agent dismissed my upgrade request
I travel weekly to Vegas for work and for the last two years I have rented from this branch. Normally the customer service at this branch is excellent and employees are professional, cheerful and leave you with a positive experience. Last night was an exceptional when I was treated very poorly by Diagia. I explained to her that I had an upgrade and would...
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Really poor service for seniors
Enterprise on Duel Hwy in Hagerstown Md. made a handicap senior citizen that needs a hip surgery and both knees operated on soon, Where I had to walk there to To get a replacement car because there other car broke down last nite and was towed away ,when I got there 4 employee were doing not a thing .because in march I had another problem were you asked me...
Read full reviewBryan Salkey Enterprise Rep is Excellent! Great Person
I work in customer service and I rented a car at 2150 S. State Road 7 Miramar FL, ***. Bryan Salkey was the Rep. That handle my rental service on the 10th Aug 2016 to the 17th Aug 2016 and this young man is really hospitable, honest and reliable. It is the second time renting a vehicle I the US and he really made this a pleasant trip for my family and myself due to his professional skills and pleasant approach to all our questions. I hope the higher management of Enterprise recognize this young man and put him up the scale for he is really an asset to the company. I thank you Enterprise for such great Service Rep as Bryan Salkey and look fwd to using your rental service in the future just because of him. Respectfully, G. R. from Trinidad and Tobago.
Exceptional Customer Service
The customer service at Enterprise Rent-A-Car at "*** 101 ST, Edmonton, AB" has exemplary service. The whole team and management at the downtown location was willing to go over and beyond what was required.
Mark and Justin are the opitome of excellence. They take time to listen to clients and offer services over and beyond normal. I am super grateful for their attention to details, excellent customer services and always exceeding my expectation. Thank you so much for the upgrade Mark, you made our day. My friend were very happy too:)
The whole "Enterprise Downtown Team" is absolutely amazing. I am so happy with the whole team. All you guys are great. Thank you and keep up the great work.
I would definitely use their services again and tell my friends too.
962 Enterprise Rent-A-Car Complaints
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Car rental experience
I have been in the ERC vehicle program for over three months. This is now my sixth vehicle—not because I change cars as a matter of preference, but because each change has been necessary due to issues with the vehicles provided. My problems began when, despite having a midsize SUV reserved, I was given a VW Jetta because it was the only vehicle available...
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Rental contract
I made an appointment to pick up a rental on Saturday August 22nd in Cleveland Heights Ohio 44118. Employee there claims rental agreement wasn't in his computer although I received a confirmation email. I also had 2 contracts which I tried canceling one of them. On my loyalty plus membership i have enough points to redeem free rentals. That contract wa...
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Ongoing failure to fulfill reserved vehicle class and declining customer service
To Whom It May Concern, I am writing to formally express my disappointment with the continued decline in service at the Enterprise Rent-A-Car branch located at 147 Poquonock Avenue, Windsor, CT 06095. After years of being a loyal Enterprise customer for both business and personal travel, I have reached the point where I no longer intend to use Enterprise...
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Customer service/manager
Dear Enterprise Customer Service, I am writing to file a formal complaint regarding the extremely unprofessional and disrespectful treatment my husband received at your Valley Stream, NY location when he went to pick up a rental vehicle that I had reserved for August 12 through August 15. From the moment my husband arrived, the experience was completely...
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Car rental
FORMAL ESCALATION COMPLAINT – ENTERPRISE RENT-A-CAR Enterprise Rent-A-Car Location: 5100 Independence Boulevard Charlotte, NC Subject: URGENT CORPORATE ESCALATION – Confirmed SUV Reservation Not Honored, Customer Abandoned Without Assistance, Transportation Expense, and Failure to Follow Up To Enterprise Corporate Customer Relations and Management: I am...
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Failure to honor reservation. Fraud?
I am sharing a complaint regarding the refusal of a confirmed, prepaid reservation at the Enterprise Madrid Airport location today. I reserved a vehicle for our Spain holiday months in advance and confirmed that reservation the day before pickup (I am an Enterprise Plus member), We arrived at the Madrid Airport location today as scheduled, on time, with a...
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Customer service issue's
I am writing to formally express my disappointment with the treatment I received during my recent rental pickup. As someone who travels frequently for business and rents vehicles regularly, this was one of the most uncomfortable and unprofessional rental experiences I have ever encountered. From the moment I arrived, I felt that I was being profiled and...
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Rental car
I made a reservation almost 2 months ago, for a large sized SUV and was called the night before pick up that the vehicle would not be available, with no alternative or accommodation. I have never been more disappointed and disgusted with a company and their inept employees than I am right now with this company and you all are so very unprofessional and...
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Bad front brake rotors on purchased vehicle
I purchased my 2022 Nissan Altima SR on April 16, 2025. Within 3 weeks, I complained about the brakes. was told to go to Firestone Complete, and took the vehicle for a test ride in the neighborhood. Stating that due to insurance issues, they are prohibiting driving on the highway. Firestone did state the brake pads are new, so there shouldn't be any rotor...
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Hidden fees
Do not rent from Enterprise Rent a Car, they don't tell you about their hidden fees. I rented car and ask for something a little bigger, they said it would be 2.25 extra per day for a SUV. I received my bill and they charged me a extra 98.00 in taxes? Also, I -Pass is a joke, try logging on, 25.00 citation fee? Called manager at Elmhurst location and gave me a bunch of numbers to call which no body helped me.
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Rental claim
October 28,2025 I went to Valvoline for oil change that lead to me needing a new engine. Valvoline at first honored my claim since it was December 1st 2025 that I was able to make contact. They provided a rental car from Enterprise which went over the rental agreement which was concerning because I hadn't received any notification from Valvoline that My...
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Billed for insurance not requested part 2
Mr. Henry stated he wanted to help but he would not refund the total. After a long coversation he said he would return $320.00 to our card. We expressed our disappointment that he didn't return the full amount because the entire processive was deceptive and we wanted a full refund. Later the $320 was put back on our card but for is that does not resolve our...
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Urgent follow‑up needed – lost item claim with no response
Hello, I have been an Enterprise customer for many years, and in 2025 I rented vehicles for up to six months at a time due to frequent work travel. Most recently, I rented a vehicle on January 6, 2026, and returned it on January 11, 2026. After returning the car, I realized I had left personal items inside. I contacted customer service on January 12, 2026...
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Still waiting for my deposit refund a week later
Booking from Dublin Downtown dates 30/12/2025 - 01/01/26 Arrived to pick the car up - friendly behind the counter staff - that is where it stopped. Already paid for and asked to pay the Euro 100 deposit (had paid for excess) The lady behind the counter confirmed drop off at the same location on the 1st Jan. Not shown around car to check, no petrol...
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Left my phone in the rental car, still no help
Accidentally locked cell phone in return rental at Lexington, KY airport at 5:30am on Dec. 1, 2025. No one available to assist, so had no choice but to leave it and catch flight. Filed two lost claims reports and have called multiple times to be placed on hold for literally hours! No one has responded to or answered claims or calls. Phone last pinged at...
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Turned us away despite our confirmed reservation
We were loyal customers for almost 30 years until recently when we unfortunately experienced the following experience. On Wednesday, October the 29th 2025, around 12: noon time we had a confirmation for a rental vehicle at your Tampa Bay International Airport location. Being domestic partners we have a joint debit card in both our names. made the reservation like we have always done in the past utilizing our joint debit card. Upon arrival the on duty manager was very rude wouldn't accept out debit card. I even spent two hours on the phone with my banker to implement a master card, which wasn't accepted as well. I had to fly back home very disappointed. I had urgent family business to tend to. The day time manager didn't give a Rat's [censored] regarding my situation. Very unprofessional and rude. He should be fired. My former reservation number: 1684679516 Email: timd.[protected]@comcast.net address: 421A Allen Court. Wheeling, Illinois 60090 Cell [protected] An apology and financial compensation in the amount of $2,000.00 would be appropriate as well as the firing of this day time manager.
Claimed loss: $2,000.00 Airline tickets, aggravation and my time.
Desired outcome: An apology, $2,000.00 and the firing of this day time manager.
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Was never resolved. All of my information was made available and yet they claim they need more information for resolving this issue. Really?
This complaint has been resolved automatically due to user's inactivity.
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Damage recovery unit
rented a car in Hawaii and was involved in a hit-and-run incident. I filed a claim with my insurance company, and part of the damages were covered. However, Enterprise added additional charges that I’ve been trying to negotiate for months. The representative handling my case, Tasha Mosely, has been extremely unresponsive and unprofessional — she ignored my payment offer and sent the account directly to collections without any discussion. I had offered to pay $100 per month toward the $800 balance and requested clarification on the extra fees, but they refused to provide any explanation.
Desired outcome: I would like to for someone other than Tasha Mosely who is empowered to make decision to contact me.
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Hi Chris,
I would prefer not to repeat my previous statement on another website. If I were to contact another representative, they may not understand the purpose of my inquiry. I have provided my contact information, so please feel free to reach out.
Candace
Terrible experience at the Tampa Bay International Airport 10/29/2025
Again for the forth time Previous Reservation Number: [protected] email: timd.[protected]@comcast.net [protected] Date of occurrence November 29th, 2025 around 12:00 noon Refusal of rental after a previous reservation because I presented the joint partner debit card which we utilized to make the reservation in the first place. The manager was rude and didn't want...
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Leasing
Hello, we are Ingrid Canale and Tim DaCosta, domestic partners of 26 years. From Chicago, Illinois. We were loyal customers for almost 30 years until recently when we unfortunately experienced the following experience. On Wednesday, October the 29th 2025, around 12: noon time we had a confirmation for a rental vehicle at your Tampa Bay International Airport...
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Jeep rental
Car Rental Experience – A Complete Nightmare Contract 9XL3FZ
I originally rented an SUV for a week and a half, which I later extended to just over two weeks.
First Impressions:
The vehicle had a few minor issues right off the bat—namely, the clock was set incorrectly, and the engine sounded loud and ran a bit rough. I didn’t think much of it at the time.
Problems Begin:
Soon after, the key fob died and triggered the car alarm in the hotel parking lot. I went out of my way to a local Enterprise location across town to get a new battery, but even after the battery was replaced, the lock/unlock buttons still didn’t work.
I called Roadside Assistance and was told the doors would unlock if I held the fob near the handle. That turned out to be false.
More Alarms and Misinformation:
Coming out of a store, the alarm went off again. I called the Mt. Pleasant Enterprise location, and they assured me I could swap out the vehicle at any Enterprise location—also untrue.
I tried calling another Enterprise just off the interstate along my route. They told me they had no available vehicles. I then contacted the Tri-Cities Airport TN location and was told they couldn’t help either.
Stranded and Embarrassed:
Later, after a workout at the gym, I returned to find the car wouldn't unlock again. I used the manual key, which triggered the alarm for the fourth time—and this time, the vehicle wouldn't start at all. A woman even came over to check if I was okay due to the commotion.
Enterprise dispatched a tow truck with a 45-minute ETA. I had to unload around a dozen bags and wait in the parking lot, feeling very conspicuous as people stared.
While I tried to arrange an Uber, I learned that Enterprise doesn’t release their Uber request until the tow truck arrives. To make matters worse, there were no Ubers available in Bristol, VA. Not wanting to be stranded for hours, I finally booked my own Lyft back to the hotel.
Final Stretch:
I loaded all the bags into the Lyft, got to the hotel, unloaded everything in the lobby, and hauled everything up to my room.
The next morning, I loaded the bags again, this time onto a luggage cart, and met up with an employee of mine who gave me a ride to the same airport Enterprise location that had refused to help me the day before.
Even then, it took over 30 minutes to get a new vehicle because they had trouble swapping it in their system.
When I returned my swapped rental to the original Mt Pleasant SC location, I asked to speak with a manager. After waiting some time, I left a printed copy of this note for her and asked for her to call me. She couldn’t be bothered and NEVER called me.
Summary:
This was, without question, one of the worst rental experiences I’ve ever had—multiple vehicle failures, misinformation from staff, no support when stranded, and an overall lack of coordination. Completely unacceptable.
Claimed loss: $800
Desired outcome: Refund
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This complaint has been resolved automatically due to user's inactivity.
Enterprise Rent-A-Car complaints: history and resolution overview
Out of all reported cases, 753 complaints (78%) have been marked as resolved, while 209 complaints (22%) remain unresolved. The most recent resolved complaint, Car rental experience , provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.
Is Enterprise Rent-A-Car Legit?
Enterprise Rent-A-Car earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Enterprise Rent-A-Car. The company provides a physical address, 16 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 78% of 962 negative reviews, Enterprise Rent-A-Car is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Enterprise Rent-A-Car has received 12 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Enterprise.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Enterprise.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Enterprise Rent-A-Car and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Enterprise.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Enterprise Rent-A-Car.
However ComplaintsBoard has detected that:
- Enterprise Rent-A-Car protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Enterprise Rent-A-Car. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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