A2 Hosting — web hosting
I fired A2 Hosting for poor service after being a customer of theirs for 55 months. The reason I quit using A2.
I received email notification on 10-16 that my email service was suspended due to a large volume of spam mail. Our company email account got hacked. I contacted A2 support when I received the notification. Support told me to clear out the fake emails, change the password, and they would remove the suspension. I did as they requested. I received confirmation they would lift the suspension. The next morning I didn't check my email because I was with a client. I get a call from my office tell me our email wasn't working. My office has multiple (6-8) phone and email conversations with the A2 support team. They promised they would resolve the problem. My office had to follow up numerous times because they weren't honoring their commitment to fix our problem. I arrived back in the office on the morning of Oct 18th to discover our emails were still not working. I called and left a voicemail for the CEO, Bryan Muthig. Bryan did not return my call, but our email was working within an hour. There is a lack of consistent service at A2 because of the lack of ownership on some of the people on the support team; due to lack of training or really don't care about the customer. I've had poor service experiences with their support team in the past, but I wasn't willing to take the time or make the investment to switch to another provider. This experience was the last straw. It cost my company time, money and the reputation with clients when we weren't responding promptly. I have fired A2 because of poor service