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197 complaints
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A
3:05 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate - I left to J4Sex.com

Chaturbate have one huge and appalling problem: they like to ban your account after you make a purchase. Their customer service is dreadfull, it's kind of non-existing. Anyway, I left to J4Sex

when Chaturbate banned me for the third time. I really love this new place, it was a true discovery for me, a rare gem! I'm head over heels for their girls, they are hot as fire and they like instant action, they are no time-wasters. I've never had any problems with my account there. I've been using it for 8 months so far and I'll never go back to Chaturbate.

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R
4:33 pm EDT
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Chaturbate - permanent ban - no due process

CHATURBATE ADMIN ARE LIARS

I have been a member of Chaturbate for at least 9 years both as a performer and a customer, I was recently banned permanently for "breaching terms and conditions" or some such bulldust! I was in the room of a young couple talking to them discussing when my partner & I used to be performers and how someone had illegally recorded one of our Chaturbate shows ** this is the true irony to me** it's done on their site! and by the time I found it online, there had been over 18 million views! I also uploaded a screenshot of the video from Xhamster that showed the number of views the video had received, it wasn't pornographic in any way it was just a simple photo frame grabbed from the video of my partner on my lap, and I sitting in a chair we are both facing camera, so just after I had sent this photo to the couple I was suddenly kicked out of the room with a message on the screen saying I was banned for breaching Chaturbate rules, I sent a few messages to Chatutrbate asking what was going on with no answer for a week or two, then an answer with nothing of interest in it, no reason for the ban (details, etc)_ once again I replied back and eventually got an answer back saying I had been banned for posting a photo of an underage minor in that couples room (the one of my partner and me) I wrote back saying that they were wrong and the photo is of my partner and me (she does look very young even though she is 21 at the time of the photo) I told them to look at my profile page as it still has multiple photos of the two of us from our performer days plus our age verification etc, I eventually got an answer back telling me that the girl in the photo is not my partner who performed with me but some other girl and my lifetime ban remains in place (the stupid lying conniving assholes) They also informed me they were blocking me from contacting them again, even though I offered to send them the actual video the picture was grabbed from that would prove without a shadow of a doubt it is my partner in the photo, To my way of thinking the management of Chaturbate is so morally corrupt (amongst other things) that they can not even admit they are wrong in the decisions they make, I hate idiots like this with a passion and would dearly like to get past these morons to higher management to make them aware of whats going on in the trenches, I r5easliser my letter here is rather terse and contains some expletives but I have been attempting to resolve this since last year with no mkeanngful dialouge with Chaturbates staff.

Also, most of my photos were or are on my profile with Chaturbate (how convenient) the last piece of logic I have and I've said it to them if she is underage how did it stay up online long enough to garner 18 million views plus? of course no answer

Desired outcome: Lift this ban admit the fault and apologise (no it's not too late to apologise! haha

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2:31 am EDT

Chaturbate - Model 10inchesselfsuckermistress

10inchesselfsuckermistress is scamming and ripping people off with very very short shows for a lot of tokens and this has happened multiple times and they have never rectified this, they have even blocked my access when I complained about this issue. The last time it happened was about 22 June 2022 and it has happened about three times before that and they keep making excuses and never telling me the truth as they just want the tokens and not do the show really and if they do the show it's unbelievably very quick for the amount of tokens spent

Desired outcome: I want a free show as they know this is true as they said before blocking me otherwise I will be posting everything I have online with their pictures and with a headline saying scammer

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1 comment
D
Jun 28, 2022 6:55 pm EDT

They should just be banned

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11:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This bogus company (and companies like it) need to be held accountable for the way they treat people. To say that it's 'inhumane' is an understatement. They show you to people, they hide you from people, they show you only to themselves (record your shows and sell them on multiple sites). Whatever they want. They just do it. Your customers/friends all...

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T
10:37 am EDT
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Chaturbate - Chaturbate no longer accepts philippines passport for age verification

Chaturbate has decided that they will now only accept a Philippines ID card for age verification. The problem with this is that it takes almost a year to get one. The government website even states it will take more then 6 months. For those who did get one they report 10 months or more.

This is not acceptable, as anyone wanting to work as a Cam Model is not going to wait a year, so Chaturbate is forcing anyone without this ID to work at other sites.

It could be their way of reducing the number of asians working, or maybe they don't care if someone would have to wait a year.

I have submitted my passport many times, always rejected.

Below is an actual response to my email to support for help.

"Support (Chaturbate)

Jun 12, 2022, 03:01 EDT

"Thank you for writing in. Please note that we can only accept the Philippine Identification Card / Pambansang Pagkakakilanlan card for age verification. "

Desired outcome: Chaturbate needs to provide a method for Age Verification that includes using a Philippines passport. Maybe also require a 2nd ID. As of yet they offer no solution, and just ignore all attempts at someone using the passport.

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Resolved

I am updating this complaint. I was wrong to accuse CB of being racist, as that is going to far. The biggest problem was bad communication that a solution was being worked on. That said, CB now has provided an acceptable method to accept passports, and my account has been activated. My apologies to CB for being so rude, and I do thank them for solving the problem and allowing Passports for Age Verification.

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10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate - Harassment

Hello iam speaking for someone that is a chaturbate member and there is man that is stalking her online posting things on her social media accounts and harassing her in her room on a daily basis she removes him from her room but he comes back under a different name to continue to harass her. Is there anything you can do to help his username is Feelingfriskey and her username is katrinavillalobos..

Desired outcome: He must understand the harassment policy

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2:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate - Fake job application

Im a kenyan woman aged37, got a job offer online from a certain lady by the name of lynn (kenyan lady) she asked me to come for a job interview with my passport, took my face photos and asked me to take photos whilst holding my passport identification! She didnt call back, just found out she used my verification for your site and other sites, kindly advise

Desired outcome: Kindly remove my identity and kindly confirm if it is indeed me

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A
8:26 pm EDT

Chaturbate - Banned account

hello my name is Alex aka bobby_knuckles92 on chaturbate, during my broadcast I got disconnected and it saying that my account is banned. I didnt try any scam or other stupid things like that, the only thing that I did was calling a customer some names because that was his fantezy (master slave thing) and I got tokens for that, what I can do to get my account back? I didnt get any replay from the support. the account is new and I still have some bucks made in it? I will receive the payment? thanks alot

Desired outcome: please unban my account bobby_knuckles92

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G
8:56 pm EDT

Chaturbate - Chaturbate Is a Shadowban-Loving Hub of Snobbery

I'm an awesome looking model. I exercise regularly and have a unique look. I come on your site and end up dancing and talking to myself because you have rigged the site to make people like me invisible. Then, to add insult to injury, you insist on sending models to my shadowbanned room to promote themselves. This is BS. I used to come on here just to dance, before AI and algorithmic throttling came in to vogue on social media sites, and I would always have a room full of people with whom I interacted with. I think it's sad how you've constructed this detached and lonely reality on your site. You're only sending me gray names and bots, bots which run away as soon as you say 'hi'. Meanwhile other models are actually charging customers to talk to them. Something is wrong. I've been on here for five hours already waiting for some signs of life and I can't help but feel like I'm in a post-nuclear dystopia where most people have been erased off the face of the planet. Meanwhile many models who I'm more attractive than, who I'm more interesting than and more intelligent than have thousands of people in their room. Can't this company (like Fascistube, Instaban and Commyreddit) just give [everyone] a chance? You should be ashamed of yourselves for treating people this way. We prepare for these shows, we have feelings and we have bills to pay. You're wasting our time. And whenever we complain to you you just send us some canned response from you AI. Can't you be transparent and be accountable for your actions? Oh, right, that's like asking a thief to give back everything he stole. Scoundrels will be scoundrels. You run a really crummy site. It's elitist, cruel, caters to the lowest level of stupidity and engineers depravity. Anyone expecting to provide a sensual experience and who's unique you erase. This makes you just as corrupt as any Big Tech site. And who's reading this other than other models who know every single word of this is true? No one.

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Y
9:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate - I’m black African American model

I suffer anxiety and other things which causes me not to be able to work regular job. I struggle with outbursts etc. instead of cb trying to support my struggles they make them worse. Stop my customers from being able to find me. Puts me in lower rank even though my customers love me then try and punish for every single mistake. Then gaslight me every-time I have faith things will get better. Very sick demented people. Gets mad because my personal life seems happy and try to interfere with that even though I have a long history of trauma. They claim to care about their models but only care about who they can use as a protégé for other models to copy to help them make more money and suck dry instead of showing appreciation for all that I add to the site. If your husband cheats with someone who looks like me. You know why. Karma does not discriminate like you all do. Sorry

Desired outcome: For them to seek therapy for Narcissistic disorder

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2 comments
G
Jun 03, 2022 9:14 pm EDT

It's really not believable how arrogant and sadistic these people are. I think the word 'gaslight' is completely accurate. Now and then they'll actually show you to people so you start thinking that you just happened to be unlucky for the past couple of weeks, or however long they chose to shadowban you. I've been on CB for about 4 hours now -- still, just one bot entered my room and ran away as soon as I said 'hi'. I often think that the business this site occasionally gives you are actually people connected to the site who then sell your videos on the host of other CB-related sites. I don't want to put my name into search because I know I'm going to see about a dozen sites selling a library of shows that I thought I was giving in private. Big Tech in general has taken advantage of the fact that there are no ethical codes they have to live up to. 'They're a private company and they could do whatever they want'. So they do. I get the feeling the people who run CB speak another language and are just toying with people like us and there's no way to hold these sadistic scammers, who so casually toy with our feelings, accountable. Right now I feel betrayed, abused, exploited and forgotten -- the very last things one needs to feel when their mother has just died and their political leanings have left them without any friends. Unbelievable. There's been one person in my room for the past four hours: me. I feel as though anyone deserves better.

G
Jun 03, 2022 7:49 pm EDT

I feel your pain. I'm on this site once again and I can't believe that, suddenly, I get no visitors at all. It's not fair. I, too, am a very attractive model and people at least come in and out even if they're rude). Now nothing. It seems like they want to create types of people then promote them. People who are different get shadowbanned. If you've had to overcome a lot of adversity in life this site seems to effortlessly take you right back to grade school, the way people in grade school could be so wicked and shallow and rude. We really just want to come on here and meet people, have fun and make some money -- as opposed to being subjected to their cruel favoritism. Yes, I'm going on two hours and I was just visited by one bot. I picture the people who run this garbage site having a good laugh at our expense -- watching us squirm as they algorithmically throttle and demoralize us.

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1:26 am EDT

Chaturbate - The tyranny is palpable

I'm a model on this site. I have a feeling that the robots running the site are playing games with me. They only show my channel to people during 'off hours' and usually shadowban me on weekends and holidays so I don't steal attention from Columbian Cartel models. I get the feeling everything on the site is ran by AI — I get close to my computer to type this, for instance, and the FPS go up and the bots come into my room spouting out things and never responding to me. Regulars enter and don't say anything either. So I dance some more. No one. Zero. Sexy woman in a red teddy dancing and no one is even curious? And don't try complaining to CB. The robot will read your complaint and send you a canned response. It's [your] fault. Buy some new outfits. Buy a new computer. Buy some promotion from Chaturbate and Instagram. Things will get better. Think?

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F
10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chaturbate - models on air

Why where Ava Darling and PrettyPinkPussy banned. There must be something wrong with your system when 2 women, fully dressed, cannot chat together. Please do something and quickly to have your employees trained properly. This stupidity wouldn't have happened if the employees had rules. Sorry, but I get pissed off when I see this sort of thing happening and yet, on other channels there a models who look like they are only 10 years old, making out with their father.

Desired outcome: Unbanne these models, please

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3:12 am EDT
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Chaturbate - Chaturbate

My name is Chris and my screen name is Ruffdoggy2022.

I have not been on Chaturbate for about four weeks now as I have been traveling.

I log in tonight, after I had bought like 2000 tokens that I paid for, and I got the notice that "We have reason to believe that you have violated our terms of service. Therefore, your account has been banned."

I am only spectator participant in Chaturbate, and I always try to follow the rules and I tip the models very well.

There was no incident where I allegedly violated their terms of service. This seems like an algorithm decision much similar to the way they do this (ban people) in Twitter and Facebook.

To be clear, I did not violate their terms of service, and am a good customer as I purchase a lot of tokens.

Desired outcome: I would like to get my account and my tokens back. That was like a $300 purchase and I was expecting them to be there. I would like them to restore my account and restore my tokens. Thank you.

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C
12:05 pm EDT

Chaturbate - Monthly Subscription Charge that I didn't apply for!

There was this day that I decided to buy some tokens to both try and experience having to give some tokens to a cam model that I adored. However, I was not aware nor was I told that that purchase I made had a hidden subscription linked with it. I only knew that fact after 4 months due to a deficit in my monthly budget. I would have known such subscription existed if such information reflected with my Chaturbate account, but no, they don't bother showing that. After thoroughly checking through my bank passbook, there I discovered that such amounts were done by MMBILL.COM, and I immediately researched what it was and found out about it being Chaturbate's "discreet" billing system - which now I call their discreet stealing system!

I tried unsubscribing from it manually through my account but I couldn't find any links or info regarding the said subscription. They don't steal cheap!

Desired outcome: I would like to have my money back! and STOP the subscription that Chaturbate has tied me with.

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D
9:41 am EDT
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Chaturbate - Banned chaturbate

good my username is bouncetitsdeeax, my account was banned now three months and do not understand why I came over email and the same answer: we have reason to believe that you have violated our rules, I am on this site for five years, I made contributions to the site and were even times when I was on the first page, do not understand why they are banned, if I'm wrong I take, I'm sure that each model has wrong but I did so badly to be banned?

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Update by Dyaxx
May 09, 2022 9:45 am EDT

I really want work again and I no understand why I am banned permanent

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10:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This site’s staff and/or partners (Colombian studios) hacked my devices last year and this year. They stalk my personal life outside of sex work. Slow up my traffic, deletes my gainned followers to keep my fan count low, tampers with my feed and computer which is a violation of federal law. I’ve contacted BBB and the FBI as well. Shortly after banning my...

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P
4:28 pm EDT

Chaturbate - unauthorized charge to my bank acct credit card #4057480001260304

On April 28 2022 $39.99 was charged to my bank account. I did not approve or request this. I am asking for a complete refund and do not charge anything else to my credit card or bank. I am the only person who has access to this account . I am 73 yrs. old and have no interest in your smut. If there were any other previous charges credit all of them. I can be reached at 816-651-7344. Paula Ruth

Desired outcome: I would like a full refund and a response as soon as possible.

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4:45 am EDT

Chaturbate - Wrongfully banned

In April 2022 I was permanently BANNED from my account, for NO VALID REASON! I had not broadcasted in over a month prior to this banning taking place. I had only logged in to access my account and to view other models. I do have over $500 in tokens that I am not allowed to access which is now theft! I have no access whatsoever to anything of mine that is in my profile, no access to my photos and videos no access to my payout history which I need for taxes. This is wrong and not lawful and I will push this to the full extent of the law. What makes it even worse is that you are pretty much told that most likely you will not get a response from anyone due to being banned, and there's nothing really you can do about it. That is the most unprofessional thing I have EVER heard in my life! To not be given an opportunity to have a discussion with some one about the issue, to not be given an explanation as to the WHY behind the decision, and to be downright ignored and then ROBBED, IS FOUL! Worst managerial practices I've ever witnessed take place.

Desired outcome: First and foremost I want an immediate payout for the $600 I have in tokens, then i want access to my profile so that I can delete everything off it and to gain access to my past earnings for tax filing purposes.

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7:41 pm EDT
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Chaturbate - Account banned

I have been a good customer and visited Chaturbate daily, spending hundreds of dollars every month. When I attempted to sign on April 14, 2022 in the afternoon I found out that my account has been banned. I honestly have no idea why this has happened, plus I still have 1500 tokens outstanding. I have sent numerous emails requesting clarification of the ban and what can be done to rectify the situation. I have received their standard reply indicating that I would hear from a customer service person shortly, it is over 24 hours now and no reply.

Desired outcome: I want to know why my account has been banned and what can be done to correct the situation. If there is a legitimate reason that I am guilty of then I want credit for the outstanding tokens.

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5:43 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So folks, this really happened to me last night. similar scenarios have happened on multiple nights on this extremely corrupt platform. I log-on to do a show and the obligatory barrage of bots enter my room, for the first five minutes (to give me the impression that Chaturbate are, indeed, platforming me). the obligatory white names compliment me...

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