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1.0 19 Reviews

The Buckle Complaints Summary

0 Resolved
19 Unresolved
Our verdict: Engaging with The Buckle at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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The Buckle reviews & complaints 19

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1:55 pm EDT
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The Buckle Lack of service at Saint Joseph, MO Buckle

Today, at 10:30 am I walked into the Buckle on North Belt in Saint Joseph, MO. I was looking for a pair of jeans I saw online. I looked on every rack, as I approached the back of the store where 3 “sales associates” were, I was given one of the nastiest looks by the girls. As if I was interrupting their conversation. They never attempted to greet me or ask if I needed help. This was one of the rudest experiences I’ve ever had, and if they would’ve tried to sell me something I wouldn’t have spent a dollar there. I will NEVER go back to this location unless there is a change in employment.

Desired outcome: Change of employees, and better attitudes.

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9:06 am EST

The Buckle Bke Buckle Men's Tyler Straight Jeans Distressed holes Denim

I bought these jeans and wore them once. I washed them and the patches came off the holes. This has happened to 3 other pairs of BKEs I have boughten with holes in them. Each pair ripping from the patches coming off. I can understand things like this may happen. But, not to 4 pairs of jeans. I pay good money for not only the name brand but for the quality that comes with that. I am disappointed. I would like my jeans replaced. I don't have the receipts, because I don't keep them. What can we do to resolve this issue? Travis Kirby 714 8th Ave NE Independence, Ia [protected]. [protected]@gmail.com

Desired outcome: Jeans replaced

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2:37 pm EDT

The Buckle Poor In-Store Customer Service (Plainfield, IN)

I visited the Plainfield, IN Buckle on September 3, 2022 around noon. Horrible customer service, a couple of the sales associated looked directly at me and did not bother to say hi or ask if I wanted any help. After being in the store for at least 10 minute and trying on three pair of jeans and about to walk out of the store, a sales associated asked me if I found everything okay. It was a little to late for that. I was going to buy three pair of jeans. I went home ordered them online, but unless I get some positive feedback, I will be returning them and never shopping there again. I will actually be picking my order up in-store.

Buckle is one of the few stores that sales jeans for tall women, but they are not the only store. At the time, I was one of the few if not the only Black person in the store. I am not saying that is why I was ignored...but it's pretty hard to ignore that. Especially, when I saw and heard sales associates asking other people if they need assistance.

Desired outcome: An apology and better customer service if and when I ever decide to remain a customer of Buckle.

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Is The Buckle legit?

Our verdict: Complaints Board's thorough examination reveals The Buckle as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, The Buckle stands out for its commitment to quality and security. Clients considering The Buckle should delve into its customer service record to gauge compatibility with their expectations.

The Buckle earns 91% level of Trustworthiness

Perfect Trust Endorsement: The Buckle achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for The Buckle. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The Buckle has claimed the domain name for buckle.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Buckle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Buckle.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

The Buckle as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up The Buckle and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Buckle.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While The Buckle has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The Buckle protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The registrar associated with The Buckle has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
  • We conducted a search on social media and found several negative reviews related to The Buckle. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:08 pm EDT
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The Buckle Product quality

I have been an avid shopping with Buckle for years. But the product quality has gotten worse and worse every year. For what I pay for these clothes I expect quality. What I get feels like cheap itchy quality not soft I can't even stand them against my skin. The hoodies and sweaters are worse than the tops. After a few washes, they pill and look horrible.

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Lorrie Lee-Davis
, US
Apr 13, 2021 10:19 pm EDT

I have been an avid customer of the Buckle for quite awhile now only buying my jeans from the buckle but I will no longer be buying them from there any longer. I have been buying Miss Me jeans and Rock Revival jeans from there for approximately the last 5 years and have spent A LOT of money in that store compared to other stores for jeans. Ive spent WELL over $150 for just 1 pair of jeans but the last few times I have bought jeans there the back pocket has ripped out. I am AVID about washing them in cold water INSIDE OUT AND HANG THEM TO DRY NEVER PUT THEM IN THE DRYER yet they still rip out. I bought 4 pair of Capris and 2 pair of shorts last summer 6/22/20 and wore the capris a total of 4 months and only on weekends NEVER to work bc of the type of work I do. I have returned 2 of the 5 pair that have ripped out because when they did they would rip and be barely a year old if that. The last pair I asked for assistance on (the capris) I wore, again, only 4 months and the seat ripped out. I sent them a request to return them but they told me no that they were too old. The were not even 9 months old when they ripped! I am VERY upset and will NOT be buying from the buckle again. I spent just February over $600 dollars on jeans and in June 2020 I spent approximately $400 to $500. I do not spend $150 or more on a pair of jeans for them to rip out in that short of a period of time. When I sent them a receipt showing them I had bought more that they could NOT see on my acct just in February totalling $635 I never got a response back. Basically I felt like they told me too bad for you! We already have your money! I am VERY disappointed with the Buckle. Up until recently I have gotten good service from them. Again, I have had 5 pair rip out since shopping there but 2 pair I never said a thing about bc they ripped out at about 15 months but the rest I returned when they were a year. 15 months to me is not very good either but I bit the bullet. I am done spending that kind of money in that store to be treated that way and to feel like the company can not back up their product but rather take your money and when something goes wrong too damn bad!. I used to shop at Levi's Strauss and will be going back there for my jeans. They honor their warrantee and back up their product for 2 years. Their jeans are much less than half the price I pay! They may not look as nice but they hold up and stand behind their product and do NOT make you feel like you've just been taken! As far as I'm concerned the Buckle lost a loyal customer!
Signed,
A VERY unhappy customer

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Lorrie Lee-Davis
, US
Apr 13, 2021 10:40 pm EDT

I would also like to add that this pair of Capris that ripped out were basically only 4 months old because not only do I not wear them except for the weekends but I also do not wear them in the winter either bc I've in Mid Missouri and its too cold to wear past September for me. I didnt get them out to wear again until we had a nice day in March. I wore them once in March and they ripped. I was putting on my shoes when they just ripped. I do not wear my jeans that tight either. I have to wear a belt with most pairs I have. I can not handle wearing tight fitting jeans because of having 3 back surgeries so I wear a belt and buy them loose fitting. I am EXTREMELY PISSED OFF OVER THIS ORDEAL! I bought my nice jeans from the buckle but there are other places that sell nice jeans that I will be shopping from now on if the buckle doesn't appreciate the money I spend in their stores and apparently they don't! BE CAREFUL buying your clothing from the Buckle. They dont care about how much money you spend as long as you do! NO MORE FROM ME!
Signed,
Lorrie Brooks

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6:54 pm EDT
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The Buckle Service.

I was at the Buckle in the Abilene Texas Mall. I received the worst service or if you even call it service. All we received were dirty glares. We were over at the Hey Dude wall of shoes, three associates standing around didn't offer us any help just saw us and turned around. Same thing happened with another associate while I was looking for a style of jeans. She made direct eye contact at both of us and saw us both looking through the jeans and turned away. I'll be going to the San Angelo mall location from now on since they are not homophobic, greet me by name and remember my size and styles I like. This isn't the first time I've received awful service at the Abilene location.

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1:05 pm EST

The Buckle I have a pending return in the amount of $105.66

This was returned on 12/28 and I still have not received the refund. I processed a new order and have been charged $134 but still no refund and the new order online just says processing so I have $240 tied up in charges and no product as I returned the jeans to the store and it doesn't show my new order has arrived at the store yet. Can someone please call me or email me back. [protected]@icloud.com

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12:15 am EST

The Buckle staff

Hello, my name is Jazzimine Murray and I am writing to provide customer feedback. On the 30th of December 2019, my family visited the Fire Wheel shopping center. I allowed my two oldest daughters along with 2 other young ladies to shop in a few stores separate from us. The girls are all young teens and were admittedly very excited at being together and spending money. They advised me that after making a "game plan" of who was to chose which outfit for each other - all in the ear shot and clear view of your employees they set out. Moments into looking for clothes they were approached asked what they were looking for, what sizes they needed and for what? All of those are normal retail questions - I can't speak to the tone that was being set but the girls said they felt uncomfortable. I will chalk that up to new shoppers, although I know what it feels like to be assisted by over - helpful workers. The girls had a few items in hand but, before they could try anything on were told "if they were just there to try things on but didn't plan on buying anything, they should leave." It's the last part of the experience that I have a problem with. I don't know if their race or age emboldened your employees to speak to them that way but whatever the reason, that was discriminatory. After we all met back up and had dinner, I asked the girls to re - tell what happened and then decided to get clarification for myself. A few minutes before 8 I came to the store and ask one of your associates (Jaqueline) to speak with the manager on shift - she told me that she was the assistant manager and was happy to help - I conveyed what happened (around 5ish) and she listened politely and assured me that there was no age restriction to entering/shopping in the store and that they offer all shoppers close personal, supervised attention. Michael, another assistant manager, said the girls were approached because he thought they were playing around - I asked if I could see the video to address it and was told no. I understand that not sharing a video feed is perhaps store policy but, that claim seemed to be unverified and was only stated by him - no example of rough housing was offered - nothing was knocked over, and no one was running laps-so I am not sure what qualified as playing around to him. The sales associate who advised them to buy or leave was in a yellow/gold shirt with cream/white pants. When I described her to the Jaqueline and Michael, they said her name was Michelle and she was already gone. No one apologized or offered a reason why they girls were told to leave.
To be clear, I can see past looks, tone, or close surveillance but, being asked to leave if they were not going to purchase before anyone even had a chance to try on one outfit - seems discriminatory and unprofessional. It's a retail location - how do you know for sure that you want to buy if you aren't allowed time to shop and try on. We purposefully chose to live in a diverse and tolerant area to avoid some off the ignorance that so easily prevails in society today, As a family we promote the human race over ethnicity and try to bring that positive value to our community so this was truly a disappointing experience. The girls are members of the National Honor Society, honor roll students - literally awarded with medals by the Mayor for Merit (which is why they were given this treat) so it was important for me to address this matter immediately. The girls visited 4 additional stores on their own - Papaya, Old Navy, Justice, and Candy World where they made purchases and felt very welcome and truly enjoyed their experience. One of the best parts of brick and mortar shopping is the shared experience, the chance to instantly see how you look in something and how it makes you feel. That moment was taken from the young ladies that tried to shop in your store today. Your company's standard was poorly represented, and revenue was lost. My teens are under the impression that Buckle is not a store for teens or at least not young brown shoppers - I know your company is international and publicly traded and that you must value customer satisfaction and sentiment. I'd like to assume that this was a one off incident involving young, less sensitive workers not out to offend still, this was an amazingly bad experience and highly disappointing.

Thank you for taking time to read my concern/complaint. I welcome any feedback.

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5:05 pm EST

The Buckle miss me jeans / racial discrimination

My wife purchased three pair of jeans and left them to be altered, after picking up the jeans and bringing them home she discovered they were still too long. I took the pants back on 11/29 to be altered, the pants were pinned and ticketed, I was informed to pick the pants up on 12/3. I arrived to get the pants they still hadn't been altered. I spoke with Jordan about the assistant manager and expressed my disappointment in the alteration not been completed. Jordan initially attempted to inform me to take the jeans to a different buckle location, I informed her the response she gave was a fail regarding customer service. You don't instruct customers to take items to another location, that's not service at all. Jordan then explained she was attempting to expedite having the pants altered by suggesting me taking them to another location. I explained again that's not customer service not at the expense of the customer! Couldn't figure out why it was so difficult for Jordan to simply have the seamstress alter the pants. Jordan, took my information and promised me she would make sure when the seamstress reported she would have my wife pants altered. Recently as today, my wife went to the Buckle store, only to be informed once again the paints hadn't been altered. Which further speaks to my point of terrible customer service or blatant discrimination. If nothing more I think Jordan should be reprimanded immediately and if the company allows her to continue in her role, please get her some training. On a final note, let me add being a Human Resource Professional, the store's workforce could surely benefit from some diversity. I also plant to file a complaint with the Better Business Bureau.

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12:48 am EST

The Buckle men’s bke jeans

I bought a pair of bke jeans for my son less than 2 months ago and there is already a huge hole next to the back pocket and this is the second pair this has happened too. I am very disappointed in the quality of the jeans for the price I have paid for them and I shop at the buckle very frequently but I am reconsidering because there is no reason the quality of these jeans should be so poor

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Lorrie Lee-Davis
, US
Apr 13, 2021 10:56 pm EDT

I am having the same problem. They told me that the jeans were too old and that I couldn't return them. I bought Rock Revival jeans and they are $169 a pair. Had them less that 9 months which 5 of the 9 months were put away for winter. They will not take them back and I will not be shopping there again. This is the 5th pair in 5 years and about 15 pair of jeans and Capri pants that have ripped at the pocket. Their jeans are pricey and they do NOT care about the consumer. I sent them a receipt of a purchase i had made the month before of $635 and they never responded back. I will be buying from somewhere else from now on. They will not be getting my money anymore. The purchase I made for the pair that ripped out was $500. As long as they get your money they dont care if you have an issue. They treat you poorly (by not even responding back) and don't care the kind of money you spend. I spent $1000 in 7 months at the buckle but I WILL be spending that money elsewhere from now on. I dont blame you for reconsidering where you buy your son's jeans. Very pricey jeans for such poor quality! I am VERY unhappy!

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9:20 pm EST
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The Buckle customer service

So I went into the Buckle tonight looking for a pair of either Rocks or Miss Me jeans. I do not own a pair as of now and need help knowing what size I am and to try on some styles. Well my husband and I walked in and 2 gals say HI that's as far as it went we went and looked in the back and not one associate came back by us. I was looking for at least 10-15 minutes if no one can come back and ask if I needed assistance you must not need my business either. Mind some younger guys came in they were hot on them but never acknowledged us at all at that point I feel I should not go looking for someone usually they are following you asking you tons of questions not this time. It will be a long time before I step into another Buckle. Needless to say I went and bought jeans elsewhere. Just a very disappointing shopping experience that may have tour busy from me. You can email me at [protected]@ymail.com if there is anything to even say. If not don't waste your time to email me back.

Thank you,
Jenny

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1:45 pm EST

The Buckle interview that was decided once I came in.

The weekend of Halloween I had an interview with the Lynnhaven Mall location in Virginia Beach, Virginia. I was excited for the interview because on the phone the manager expressed excitement in meeting me from my application and resumè due to lack of employees and my skillset. Upon entering the store there were 2 individuals at the front of the store, one would later conduct my interview along with the manager in training at the store, and visually their faces weren't welcoming, but more judgemental. In the sense of they looked confused to why I would come in, even as the manager in training shook my hand she looked unsure of my reasoning. When I stated I was there for the interview her face didn't change. The store manager rose from the table she was folding clothes at and finally introduces herself as such, she smiles and states that help is needed in the store so the interview maybe interrupted for customers. The interview is conducted and my applied position comes up, i state that if necessary I'll be willing to work as sales associate due to lack of help, it seems all went well however after all the statements of both managers staying the store needs employees, I'm told no position at all is available.
Now after being told multiple times that they needed help and then told they have no positions open at all is kind of weird, no? I've had more interviews in the same mall and others who work at different stores that have applied to the same store as well, and have had similar stories. I will admit most are taken back by my appearance if they just see my name, as I dress like a man, however I'm a female. I will not put race into it as one person who was conducting the interview was African American just like me, yet with the stares and seemingly uninterested faces during said interview I felt it was no point to try. I had no problem keeping to myself because I thought I had a bad interview, but with the stories I've been told from others like myself, I feel like this IS NOT a good way to conduct and gather shoppers. I've purchased from Buckle before, I love the styles you all promote and sell, however after this experience I feel as if my small departure is necessary. I DO NOT care about not getting the job, I care more about fairness and not basing someone off the clothes they prefer to wear (women in men clothes, men in women clothes) however their skills and customer service qualifications.

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5:36 pm EDT
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The Buckle shipping

I placed an online e order on october 9th at 3:10 est. I paid 14.00 dollars for second day delivery. I have been tracking my package and delivery date will be october 14th. That's 5 days after I placed my order. Unacceptable! Why did I pay 14.00 for 2nd day delivery when I could have just paid 5.00 for standard shipping and got the package at the same time! Never again! This package was a birthday gift for october 12.

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9:13 pm EDT

The Buckle online international orders

I have placed 3 orders worth over 1200 dollars each in last 10-15 days and all of them got cancelled without any reason. No support from the Guest Services, Emails or online chat system. Everytime they cancel the order they hold the money for 5 business working days and ask me to order again. Pathetic service and should never be trusted. Their support staff doesn't know how online system works and if any order fails to proceed they direct you to borderfree. Borderfree doesn't even have a clue what is going on and as a result it is the customer who suffers ! They wasted enough of the time aleady, just AVOID THEM !

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3:16 am EDT

The Buckle horrible store staff!

I was in Buckle store and was interested in buying something. I found really nice pair of shoes but couldn't find my size, so I went to ask someone from Buckle staff. There was only one lady in the store, have no idea where the rest were. Anyway when I came to the counter she was on the phone discussing her private life. I asked about the shoes and she didn't even look at me.
I called her again, she finally looked at me and did nothing, just continued her conversation. What kind of joke service is that?
I demand explanations from Buckle management! Why do you even hire people who refuse to do their job?
I hope I will hear from Buckle soon.

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6:11 am EDT

The Buckle they promised me a refund

In the past I bought a lot from Buckle and I always bought from their local store. But then I moved to another city and there was no Buckle store there, so I decided to order from their online store and that was a huge disappointment. My order simply did not arrive because they cancelled it. When I contacted Buckle they said that there was something wrong with my address and that they were not able to deliver to my current location! They said that I'll get my money back any time soon but they never did that. Where is my money? I want to know the exact date when will I get my refund. I'm waiting for over a month now and the whole thing seems like a scam to me! Avoid this terrible site!

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6:52 am EDT

The Buckle customer service/ management

I purchased a pair of 75.00 dollar sandals from this company along with thousands of dollars over the years. I had them for a months but moved twice across country. I wore the shoes to an event outside and had to walk around for 12 hours. The rt shoe caused rubbing and blisters between my toe due to rubbing. I was bleeding. I discovered when I got home that the left shoe was the right size ( size 9) the right shoe was a size 7 1/2 ! This has happen to me three times with your company. The worst part is when I called corporate to do a exchange for the sandals. They refused ! I think this is terrible Customer Service ! I have spent thousands of dollars with this company ! I am so disappointed. After speaking to the Manager for an hour fighting with her, they only offered 50% refund. All's I wanted was a EVEN exchange for another pair of sandals. I didn't even want my money back ! I was told by the manager to sell them on EBAY ! She said she could not help me because she couldn't find a sku !

TERRIBLE

I thought Buckle was better then this.

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12:25 am EDT

The Buckle service

Do not ever go to the buckle in Waterford lakes town center. I can't believe what the manager was saying to me as I was browsing. Just because my skin color the fact I didn't look like a girl she assumed I was a shoplifter or a pervert and was complaining to me and asking me to leave. What a horrible company, you're lucky I don't sue people and companies.

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11:31 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

The Buckle - this company sucks

If anyone, anyone in the world can see this let me warn you, do not even think for one second about working for this sorry # excuse for a "business". It is a brainwashed society of fake # spastic kids who will sell out their own mother to get a "sale". They treat the people who are on the "sales floor" like gods of the earth and anyone not associated with...

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5:14 pm EST
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The Buckle fee assessed to payments made on time

I was charged a penalty fee for paying my charge bill online on the due date. I was told that I could avoid the fee if I paid the bill late in one of the retail stores as the company gives a one day grace period on all payments. I am in a state affected by the snow/ice storms and cannot get out to a retailer. The fee makes no sense if the company allows a one day grace.

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The Buckle contacts

Phone number

+1 (800) 607-9788

Website

www.buckle.com

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