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Viking River Cruises Complaints & Reviews

Viking River Cruises — Alaskan Cruise

Booking #5060647, originally booked May 22 2018 We booked a Viking Alaskan Cruise 2 years in advance, to sail June 5th, 2020. We are loyal customers and have taken 6 cruises, ocean and river. We recently received notice that the itinerary had changed for our Alaskan cruise and would no...

Cruise Lines  · Nov 12, 2019

Viking River Cruises — stolen purse

RE: Booking Number: 5520474, Lillian Mary Horn & Victoria Lynn Anderson Ship: Viking Vidar Cruise Name: Rhine Getaway Cruise ID: VDR191010 Cruise Dates: October 10 - 17, 2019 w/2 day extension in Amsterdam (We booked this cruise in April, 2019 and had it paid off in May, 2019) To Whom it...

Cruise Lines  · Oct 31, 2019

Viking River Cruises — quoted one price with your standard discounts, advertised price was not given

I booked a trip, booking number 5797316, and was quoted $3299.00 per person. When I received the quote, it had the discount he had mentioned, Past Guest Level discount, and a travel voucher I had received for a really miserable trip I had taken with you before. I asked why the advertised...

Cruise Lines  · Oct 30, 2019

Viking River Cruises — air france

booking # 4646601. our flights were arranged by Viking. Our trip to Amsterdam was fine, but our return trip from Paris to San Francisco was the most miserable 13 hours of my life. We enjoyed the Explorer Suite on our river cruise and expected that arrangements were made for a comfort...

Cruise Lines  · Oct 26, 2019

Viking River Cruises — damaged luggage

Viking River CruisesPassau to Budapest Pre trip to Munich, Salzburg Post extension in Budapest August 9th - August 23 Ingvi Budapest extension at Corinthia Hotel. My Luggage was damaged sometime between transfer from the Viking River Longboat Ingi and Corinthia Hotel. Roller wheel was ripped off. I reported...

Cruise Lines  · Oct 17, 2019

Viking River Cruises — karl ittig

Viking River CruisesI cruised in July upon Gefjon. Enjoyed glass blowing demonstration. Bought several pieces and had them shipped home. (USA). I was told it would take 4 weeks. After several emails with Karl and Steve( his shipper) my package finally arrived early October! One of the four thermometers I...

Cruise Lines  · Oct 16, 2019

Viking River Cruises — $200 cost to book a future ocean cruise while on a cruise.

When you put a salesman behind a desk on a cruise for the purpose of getting deposits for a future cruise it should not cost $200 for the poor sap like me who did book another cruise in just 30 days. The new cruise will leave in 5 months. Viking figured out a way to keep $200 of my $1, 000...

1 comments Cruise Lines  · Oct 15, 2019

Viking River Cruises — chateaux, rivers and wine cruise medical emergency

Re: Booking Number 5013849. My Wife, Catherine Hayden paid for all parts of this booked trip well in advance in the amount of $10, 000.00. we were very excited about the truffle hunting and Cognac Blending experience. We were scheduled to depart on this trip from the Albuquerque Sunport...

Cruise Lines  · Oct 12, 2019

Viking River Cruises — food poisoning on cruise

My wife and I traveled on the 8-day Viking Rhine River cruise from Basel to Amsterdam on September 10-17, with Viking's 2-day extension in Amsterdam. It was a very special and long-awaited trip for our 40th wedding anniversary, especially because we had not been away by ourselves in over...

Cruise Lines  · Oct 04, 2019

[Resolved] Viking River Cruises — optional tour prague folklore dinner

We recently returned from our river cruise with an extension at the end in Prague. The Prague Folklore Dinner on September 14, 2019 was not up to par with all the other tours we booked. The food was just okay but the sales pitch for photos and other momentos seemed tacky. I was told the...

Cruise Lines  · Sep 27, 2019

Viking River Cruises — 3 nights in tuscany, florence & sienna

Booking #5134934 September 11-13. We were very disappointed in our stay at Resort Villa La Veronica. We do not feel that this was up to par with our expectations from Viking. We've stayed in villas in Spain, Mexico, and Portugal that made La Veronica look like an old farm house. First of...

Cruise Lines  · Sep 27, 2019

[Resolved] Viking River Cruises — booking 5527192, switzerland to paris river cruise

We recently returned from our third Viking journey (Booking 5527192, Paris to the Swiss Alps). This river cruise began in Zurich and ended in Paris. As background, I can walk short distances but have to use a wheel chair for extended distances. The wheelchair I use is light weight (25...

Cruise Lines  · Sep 19, 2019

[Resolved] Viking River Cruises — air france flight home

Viking booked my flights to and from europe from minneapolis. We flew delta to amsterdam and air france home. Our experience on delta was good but our comfort on air france left us with a last impression of the trip that was less than favorable. We were seated in economy. The seats were...

Cruise Lines  · Sep 15, 2019

Viking River Cruises — Danube Waltz

We had a lovely time. The entire team has been wonderful from the time we started our booking till our return. And the destinations and planned excursions were awesome. I know everyone had a great experience with food options. I heard all the rave reviews on that. But I have to give you...

Cruise Lines  · Sep 13, 2019

[Resolved] Viking Cruise — travel insurance

In my opinion Viking has a great scam going with their travel insurance partner Tripmate. We booked a seven day Mediterranean cruise out of Rome. After we paid in full they removed a stop, the main port we wanted to see, and gave us a $200 onboard credit. Thinking about it I felt it wasn't...

Cruise Lines  · Sep 09, 2019

[Resolved] Viking River Cruises — misinformation by a viking representative caused me to have to cancel my cruise

I booked a Viking River cruise near the beginning of 2019 for a September 2, 2019 Waterways of the Tsars sailing. I was aware that Russia requires a visa for US citizens and specifically asked about this because Russia (according to their Consulate in NYC) requires individuals seeking a...

Cruise Lines  · Sep 04, 2019

[Resolved] Viking Cruises — almost left in budapest

Viking Cruises must be operating on a razor-thin margin. Probably because they spend a huge part of their budget on adverting. Do not cruise with this company. If you have a complaint, customer service will call and ask you repetitive questions, sent rote emails, but no resolution. I am...

Cruise Lines  · Sep 02, 2019

Viking River Cruises — very poor and short included tours and very noisy ship

Waterways of the Tsars-Booking #5429185 This was our seventh Viking cruise so we have obviously been very satisfied with the Viking product. However we were very disappointed with this cruise for more than one reason. To start the tour the first day we visited Catherine Palace in Pushkin. We...

Cruise Lines  · Aug 31, 2019

Viking Cruise — extreme engine noise and vibration

Viking Sigrun Room 339 Review - August 14-21, 2019 We are following up on our Viking Cruise experience on the ship Sigrun, covering the period of August 14 - 21, 2019. This trip started in Amsterdam and ended in Basel. We had numerous extreme vibration and engine noise issues during thi...

Cruise Lines  · Aug 30, 2019

Viking River Cruises — failure to refund deposit

Deposited funds with Viking to book a river tour in Russia. Viking cancelled my booking and refunded all but $1900.00 of my deposit. They sent me a check for this amount, but made out in the name of my long-deceased Wife, who obviously had no part in the booking. After several...

1 comments Cruise Lines  · Aug 19, 2019

Viking River Cruises — plastic waste

Dear Sir I am a frequent Viking traveller. It appals me to see the extent of plastic waste each time I get on and off your boats. I am concerned about the plastic waste from your free distribution of water bottles. I am sure the Senior Management of Viking would be aware of the damage to...

Cruise Lines  · Aug 13, 2019

[Resolved] Viking River Cruises — viking river danube cruise - customer #5526400

We are currently staying at Hilton Prague for our Viking River Extension. WE HAVE HAD TERRIBLE SERVICE. Tonight is our last night. We've had no communication from Viking regarding departure information (since leaving the cruise). We went to ask about any updates regarding bus departure and...

Cruise Lines  · Aug 12, 2019

Viking River Cruises — poor service and attitude of hotel manager

My wife and I returned from a Douro Valley river Cruise in early July. We generally enjoyed the cruise. The scenery and the ship itself was excellent. However there were some occasions when our enjoyment took a downward turn. Service was very poor at times in restaurant. Had to wait over 45...

Cruise Lines  · Aug 07, 2019

[Resolved] Viking River Cruises — change of ship a few times

Booking Number 5356727 I booked this Danube Waltz because I saw it was on a new Viking Ship Sigyn. The boat was changed to Uller & then to Ve. The problem is Ve is a 2015 boat & we were looking forward to a brand new ship. I called Viking & spoke to Estel Smith in Arizona (who was very...

Cruise Lines  · Jul 23, 2019

Viking River Cruises — misinformation provided by viking representatives

On July 6th clients Tom and Thea Maguire 5640374 were to travel on a Russian Viking River Cruise and were unable to do so because of a lack of Russian Visas. I Wanda Mattiace owner at Adventure Travel double and triple checked this on recorded lines and was told by your representative...

1 comments Cruise Lines  · Jul 22, 2019

Viking Cruise — admin service on the jupiter baltic cruise

As I haven't heard from you about my compliant, I thought your competition would like to hear from us. Regards Ray Dear customer service I'm writing, to thank you so much for great time Patrick and I, had on our recent 10 night Viking Jupiter cruise departing from Copenhagen 9th May to...

Cruise Lines  · Jul 15, 2019

Viking River Cruises — booking grand european river cruise

Yesterday we went to our travel agent to book this cruise. Everything going fine and we're ready to make a deposit. Then we found out that the final payment was due the following month we were confused . We have never seen this before. We would have certainly secured this cruise but 16...

Cruise Lines  · Jun 28, 2019

[Resolved] Viking River Cruises — customer service

When I made the reservations earlier this year I asked b4 making a reservation by OLGA, if I could have my dialysis solution delivered to the port, I was assured I could do that. Today I received a call from another CSR and was advised they cannot do this. I would not have spent all my...

Cruise Lines  · Jun 26, 2019

Viking River Cruises — rhine river cruise

Sailed the Rhine Basel to Amsterdam on the Viking Mani end of May 2019. Three of the six nights the railings above our stateroom rattled so loudly we could not sleep. In addition, passed the time allowed, passengers wallk on the walking track topside and the noise is extremely disrupting. Four...

Woodland Hills Cruise Lines  · Jun 18, 2019

Viking Ocean — lack of information about not available flight deviation

May 31, 2019 booked a cruise Bergen to Montreal expecting to later book a deviation on the flights, paid $100 each to be able to vet flights, did some research and decided to spend 4 days in Iceland on the flights from Toronto to Bergen on the Iceland air route picked by Viking. Then told...

Products & Services  · Jun 04, 2019

[Resolved] Viking River Cruises — unethical practices!! used my bank account number to charge another passengers fare

Viking kept my bank account number from last year when I paid my fare and used instead of destroying it as promised to charge another passengers fare. I was recommend by Viking to place a stop payment on my bank account and that they would reimburse me the stop payment fee which they are...

Cruise Lines  · May 31, 2019

Viking River Cruise — customer service

On May 2, I contacted Marty as to a refund to my checking account, was told it was due to overpayment for our Lucerne Extension. I contacted my fellow traveler to see if she too got the refund. She contacted Guy McCarthy who told her that my refund was for HER overpayment of 599.25 and...

Cruise Lines  · May 20, 2019

[Resolved] Viking River Cruises — m. abraham booking no 5162528 rhine cruise 10 may 2019

My wife and I have just returned from a Viking River Cruise on the Rhine. Having researched all the various river cruise lines we opted for Viking because they are supposedly one of the top river cruise companies. The ship and crew all lived up to our expectations. However, we had...

Cruise Lines  · May 20, 2019

[Resolved] Viking River Cruises — paid extra £800 for veranda only to find most days unable to use. (see photos)

Viking River CruisesC.Kerry. Booking No. 5139096 Cruise started 5 May. 2019. After reading your brochure and watching your videos decided on holidaying with Viking to celebrate our 55 wedding anniversary.. Decided on upgrading to balcony cabin for our celebration on the strength of your portrayal in your brochure...

Cruise Lines  · May 15, 2019

Viking River Cruises — bait and switch

Received an email for discounted rate. Used the link in the email where it showed a great price. Offer expired April 30, 2019. Called to book the trip on April 29th. The rep couldn't find the advertised rate. The email with the discounted rate was forwarded to the rep. The rep went to a...

Cruise Lines  · May 01, 2019

[Resolved] Viking River Cruises — agents and flight booking

Booked a Viking river cruise that included airfare for my family of 4. At no time was I told our flights might be different. When I attempted to resolve this and get us all on the same flight, I was given two options - A $25 per person, flight coordination fee or $50 per person air plu...

Cruise Lines  · Apr 17, 2019

[Resolved] Viking River Cruises — booking number 5065382 viking lif april 3 to april 10,2019

Dear Sirs or Madame: I recently went on a river cruise with your company, the Viking Lif, Bucharest to BudaPest. The Positive: The Staff was cordial and responsive. The pre-boarding and After cruise personnel were outstanding, we were met and taken care of professionally. Ports of call tour...

1 comments Cruise Lines  · Apr 16, 2019

[Resolved] Viking Ocean Cruise — unable to select cruise excursions

I have always held Viking Cruises to a high standard due to previous experience, ratings, and their top selling point of complimentary shore excursons at each port. This was not my experience with the ocean cruise my friends and I booked for this coming May. We were told we could start...

1 comments Cruise Lines  · Mar 21, 2019

[Resolved] Viking River Cruises — complaint

Recently, I booked on a Viking river cruise in russia. This is my third Viking cruise. When I went to make reservations for Included and Optional tours I was surprised to find out two days which did not ïncluded"tours but offer "optional" tours. So, in these two days, Viking...

Cruise Lines  · Feb 27, 2019

[Resolved] Viking River Cruises — chef's kitchen

Viking is not honoring dining reservations made online. Very frustrating as reservations online were only available at the late hours, when my grandmother arrived at the designated reservation time she was turned away. This is very disappointing, I thought I could trust this company with...

Cruise Lines  · Feb 17, 2019