The complaint has been investigated and
resolved to the customer's satisfactionResolved H. C. Wisenburn and Son — Crooks and Liars
resolved to the customer's satisfaction
My wife and I ordered a three piece sofa/loveseat/recliner set from this place. Robert the sales man was very nice and bent over backwards to sell us what we wanted. We decided on this place after driving all day and looking at numberous places for the furniture we wanted. I gave Robert a check for $1600.00 for the set we wanted and we were promised that the furniture would be here within two weeks time, to quote Robert "I tell everyone two weeks but it is never that long". Robert did give us a loner coutch because we just moved here so we were very happy, but when it came to the end of the two weeks and we did not have our furniture things went down hill and fast. My wife called to talked to Robert but he was not there, so Charlie told my wife he would find out and call her back within the hour. Two hours later my wife calls back and talks to Glen, Glen informs my wife that it was not the end of the two weeks and there was nothing to worry about. I called back to talk to Glen and when I asked him about this was told the same thing, that it was not the end of the two weeks. So when I asked Glen if the furniture would be here within the two weeks he said no and started to give a "don't give a crap attitude" to me. When I told Glen I wanted my money back he told me "that is not going to happen". He then proceeded to tell me to "watch myself", like he was the king and I was nothing. They did not call us to inform us on what was going on until we called and complained to them, but since then we have gotten nothing but lies and excuses. The furniture did not come because the weather up north, even though the furniture goes from Mississippi to S. Carolina and then to Florida. Then we are told the next week the the trucks did not run because they did not have a full load, even though the week prior the trucks did not run so you would think that the trucks would be full because they were already a week behind. Then we are told Tuesday the furniture will be delivered, and now it is Thursday that it is coming. Man I can't wait for Thursday to see what excuse we get then.
This place is a joke, they are crooks and Liars and I would not recommend this place to ANYONE! Don't waste your money here.