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4.3 16 Reviews

Modo Casino Complaints Summary

13 Resolved
2 Unresolved
Our verdict: Expect excellent service from Modo Casino. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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9:21 pm EST
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Modo Casino Modo Casino Black Jack

I tried to place a 1.00 wager on blackjack today March 2, 2024 at around 8 pm. The app (on my android phone) took my money but did not deal the hand. Instead it said it was disconnected from network. I logged out and back in several times but the money was not put back on my account. In this case, it was only a 1.00 but but I sure would feel better if I received my money back atleast.

Claimed loss: 1.07

Desired outcome: 1.07 back in my account at the very least

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9:40 pm EST
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Modo Casino Waste of time

I'm not wasting much more time on this site. I have won almost 150.00 I went to redeem as I do weekly with Funzpoint and Pulsz. I did my verification with my I.D. and BTW has my accurate address on it. Then they say I need a power bill? My power is in my mother's name I rent from her. So power is included. Why isn't my ID and selfie enough? and how can I get around this to redeem my winnings? Thank you

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Update by Pissedoffplayer

I went to reddeem after verifying with my i. d

and selfie. then you tell you want my power bill n bank statement. for 1 my power is not in my name and what does my address have to do with redemption to my paypal? and I don't mind my banking statements but my id I sent to you has my accurate address on it. so please tell me this site isn't a crock of [censored]. funzpoints and pulsz do not do this they pay right out. so tell me how this is real? also no way to contact customer support that says it all. I can always contact funzpoints n pulsz at anytime.

Update by Pissedoffplayer

I Believe your site is a crock of [censored].

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2:37 am EST
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Modo Casino - Redemption

I have been playing Modo for a couple of months and have made several purchases with no problem. On February 13, 2024 I won $200.00 and tried to redeem. I sent all of the required documents and was told that my proof of address was incomplete because my apartment number was not on it, which it clearly is. The I was told that the last four digits of my bank...

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Is Modo Casino legit?

Our verdict: Modo Casino has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Modo Casino's position as a benchmark of trust and quality within its industry. Users and clients of Modo Casino can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Modo Casino earns 100% level of Trustworthiness

Perfect Trust Endorsement: Modo Casino achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

By resolving 86% of 15 negative reviews, Modo Casino is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Modo.us has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Modo Casino website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Modo.us has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Modo Casino have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Modo Casino and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Modo.us regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Modo Casino.

However ComplaintsBoard has detected that:

  • Modo Casino protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:17 pm EST
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Modo Casino Redemption

I am a vip gold member and have spent alot of money with yall. I won 10000 and went to redeem and yall accepted it then sent it back to me because of provider I just what I won fair in square

Claimed loss: 10000

Desired outcome: Pay my redemtion fair n square

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1:25 pm EST
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Modo Casino My account

I made a duplicate account not realizing it wasn't allowed 😕. I only did it because I went broke for a while and wanted to play the daily bonus again. I didn't read the terms and conditions, and I've never had an online gambling account before. I'm truly sorry. You deleted my account. I really like your casino. Please let me have my one account back 🙏

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11:05 pm EST
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Modo Casino I want my redemption

I'm pissed off because you closed my account after I bought gold coins and sc I only got to spend 2 of my sc when I won 1003 sc. And because you didn't want to pay me my redemption you shut down my account. My email associated with my account is [protected]@gmail.com I've already contacted and spoke to customer support but they quit replying to me. This is [censored] all I want is my redemption.

Claimed loss: $1000

Desired outcome: $500-$1000

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Update by Jordan Messenger
Jan 25, 2024 10:53 pm EST

Today, You closed my account after I won over 1000 sc. I want my redemption you screwed me out of. Please and thank you. You can send it to my PayPal at jullianryan05101995@gmail.com

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6:31 pm EST
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Modo Casino Account verification

So i understand the verification process to help with issues down the line but when you submit the documents with name and proof of address and still get denied.. it’s VERY frustrating and Very irritating! Especially when your waiting for them to verify it and then one business day.. I’m a single parent who needs to continue providing for my daughter and by you not finding me my money after the verification documents were sent are making that difficult then it needs to be..

Desired outcome: To verify my account so I can get my money ASAP

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5:54 pm EST
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Modo Casino Returned redemption

I have been playing on this site for about a week and a half and I have spent a lot of money, I finally went to do my first redemption after about a week. The first attempt was declined because the address verification document I uploaded was not acceptable. The second attempt was approved, but was returned by my bank because the account number I put in is wrong. I have emailed repeatedly showed proof, they just ignore the question saying that it shows settled. Doesn’t matter if it shows settled. My bank account info is not correct so I did not receive the money!

Claimed loss: 440

Desired outcome: I want the money, returned to my account and the incorrect bank removed

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Update by KTH86
Feb 04, 2024 6:06 am EST

Josh P was very helpful in resolving the issue! He is greatly appreciated!

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7:19 pm EST
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Modo Casino Redemption and verification

Jan. 2, 2024

The first day of my issue was on Dec 6, 2023 when I contacted CS to remove documents so I could upload new and make a redemption. After speaking to several CS reps and being assured this would be completed, I just assumed they removed the documents. Until today, I was making a redemption of $992.26 when I noticed the documents were never removed. No progress had been made. I again contacted CS beginning with the email from Dec 6th and asked again to please remove documents so I can redeem the 992$. I have. The only responses I have received are the standard "thank you I would be happy to assist"... but no assistance. Please, don't ask me to contact support as I have been since Dec 6th and today about the 992$ missing. I closed the app, reopend it and my balance was $0.00. I have spent $40 trying to trigger the game to put the money back to no avail. I don't understand what happened or why.

Please help me.

Thank you.

PLJ

Claimed loss: 992.26$

Desired outcome: I would like my money back on the game and documents removed to add others.

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Update by Pljack
Jan 05, 2024 7:29 am EST

This is a falsw complaint someone used my information and made a story. Sorry for any confusion or problems they may have caused. P. Jackson

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9:27 pm EST
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Modo Casino Account

Yes I'm filing a complaint for the fact of my identity was stolen I just recently got it recovered and for that reason I had to make a new modo account and I asked if they could delete my old account for said reason above and was told that I'm not aloud to have a me account because my older one was already verified, I do not even have access to the email that was linked to much less Anything else, my new account was just deactivated 30 minutes ago while I was also in the middle of playing on it, i have totally no access to anything that was related to that email, that is the only reason ia new account and asked for my pulls over to be deactivated

Claimed loss: I lost over 200 dollars on my new account

Desired outcome: To restore my new account with my balance remaining for that fact started above

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11:16 am EST
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Modo Casino Modo casino

I recently signed up with this email adress [protected]@gmail.com and you guys locked my account after I verified it then sent me somthing back stating I have 2 accounts with I don't and I won 1313.00 that u can not get because you guys say I have another account I don't k ow if this is a scam you guys don't wanna pay out the money that is owed to me legally but I do not have 2 account I just made the account yesterday

Claimed loss: 1313.00

Desired outcome: Fix the problem I can re verify everything

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2:33 pm EST
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Modo Casino - The modo.us

I find it very odd that at first I was actually doing good I even cashed out once, but after that nothing I mean barely even any plays wins or anything I've deposited numerous times. I mean come on.

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5:38 pm EST
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Modo Casino - Unauthorized credit card charges

My card was used at your establishment and I didn't authorize those transactions ** I want a refund back to my debit card Date it started: 11/1/2023

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12:36 pm EST
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Modo Casino Redemption. Of my winnings

My name is Lori oberg and I am trying to redeem my winings and then to verify your ID and then they want a bank statement and then they ask for a utility bill. Well I don't have utility's nor tht garbage I live with extended family . My ID and my bankstatement supply my address. I have mail if that's whts needed for my address it's worked just fine for chumba and any other sites that I've ever played and won on

I won 400.00 dollars on chumba and didn't have any l problems at all with my types of verifications. [protected] is my phone number and [protected]@gmail.com is my email I need some answered please

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11:28 pm EST
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Modo Casino My redemption

So I have had multiple redemptions with Modo and all have been given fairly quick at least 1 to 2 hours later. But all of a sudden I win $1300 and they keep delaying my prize that I won fair and square by playing their games with money I spent. They won’t respond they just keep telling me stuff I know isn’t true because my friend played and cashed out right next to me and got his money within minutes. They’re doing this on purpose just like they refuse to give me the bonuses for the VIP gold tier. I’m fed up with this place ignoring me and treating me very poorly as a loyal customer.

Desired outcome: I want what I won fair and square. I am verified I’ve cashed out multiple times

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Update by Todd Kelz
Nov 09, 2023 11:35 pm EST

So I’ve had multiple redemptions from this place which all was paid in just a few hours. But now I win $1300 and they are stalling giving me my money. No response from customer service they don’t even try to help. They say it’s because I am in line which I know is a lie because my friend was playing and cashed out right next to me and within minutes he had his money. I’m done with this place they treat me so unfair. I’m a gold VIP member and they don’t even give me my bonuses that they promise to give out.

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Pljack
, US
Jan 14, 2024 12:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Have always had great CS and have won more than I deserve. Best online casino I have found. Someone used my information to file a false complaint THAT IS NOT TRUE! mODO.us is exceptional service and quality. PL Jackson

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Stephanie Berman
, US
Jan 14, 2024 4:58 pm EST
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My acount has been placed under review for 3 days and I haven't gotten no response from the team! I just want the rest of my sweeps coins that I won!

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SwerzelMorzencule
Philadelphia, US
Jan 10, 2024 12:08 am EST
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It sure is a strange coincidence that every single time I hit a bonus feature I get an error that says I have to restart the game, including once when I was one coin away from the jackpot.

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Lori Treibley
Levittown, US
Nov 25, 2023 5:05 am EST

Yes I have never received my 20 dollars real money on my account as promised. 1 week ago. I was told if I do not receive to let the CEO of casino informed . And I will have it.

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Troy Smith
, US
Nov 25, 2023 3:33 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The casino would not let me cash out my winnings lead me in circles all day for three days actually finally locked me out of my account and for no apparent reason, I said I had to put a duplicate accounts, but I only have one name account like down there so they didn’t have to pay the $5000 that I had one

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Johnnie Murray-Monroe
, US
Nov 19, 2023 8:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

So I signed up for Modo casino, They offered me a promo for 99 cents. I bought the promo, they charged my account and took my money. And I haven't received the 5 sweepstakes for 99

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8:54 pm EDT
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Modo Casino Redemption of money

I deposited money at modo casino and won 125$ I can't claim without a utility in my name. I lease a apartment and utilities are paid for I don't have a utility bill to verify my identity. I submitted all other documents that all have my address on them the same. How can I verify my identity to get my money

Desired outcome: To put the money$125.00) on the account provided

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Modo Casino Customer Reviews Overview

Modo Casino, also known as modo.us, is an online gambling platform that offers a wide range of casino games and betting options. As an authoritative reviews website, we have thoroughly analyzed Modo Casino to provide you with an overview of its features and user experiences.

One of the standout positive points of Modo Casino is its extensive game selection. With a vast array of popular casino games, including slots, table games, and live dealer options, players can enjoy a diverse and exciting gaming experience. The platform collaborates with leading software providers, ensuring high-quality graphics, smooth gameplay, and immersive audio effects.

Another notable aspect of Modo Casino is its user-friendly interface. The website is well-designed, making it easy for players to navigate and find their preferred games. The registration process is straightforward, and the platform offers various payment options, ensuring convenience and flexibility for users.

Modo Casino also stands out for its generous bonuses and promotions. New players are greeted with a welcome bonus, and regular players can benefit from ongoing promotions, such as cashback offers, free spins, and loyalty rewards. These bonuses enhance the overall gaming experience and provide players with additional chances to win.

Furthermore, Modo Casino prioritizes the security and safety of its users. The platform employs advanced encryption technology to protect personal and financial information, ensuring a secure gaming environment. Additionally, the casino holds a valid license, indicating its compliance with industry regulations and fair gaming practices.

While Modo Casino has received positive reviews for its game selection, user-friendly interface, generous bonuses, and security measures, it is important to note that individual experiences may vary. We recommend visiting the official Modo Casino website to explore their offerings and determine if it aligns with your preferences.
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