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Giant Eagle Customer Service Contacts

+1 800 553 2324 (Customer Service)
+1 866 620 0216 (Indianapolis Customers)
101 Kappa Dr., Ridc Park
Pittsburgh, Ohio
United States - 15238
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
SatClosed
SunClosed

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Use this comments board to leave complaints and reviews about Giant Eagle. Discuss the issues you have had with Giant Eagle and work with their customer service team to find a resolution.

Giant Eagle Complaints & Reviews

Feb 17, 2021

Giant Eagle — Horrible employees

On february 17 2021 I entered the giant eagle on rodi road in penn hills. I was stopped by a black woman...

Jan 26, 2021

Giant Eagle — I am filing a complaint against Jennifer Thompson who is a confidential hr coordinator & the store manager Mr. Dan Hanna at Giant Eagle Greenfield

This is my second report: I am warning everyone about Jennifer Thompson And store manager Mr. Dan hanna from...

Giant EaglePharmacy department

I have been shopping at giant eagle in frederick on RT 40 for over 20 years. Saturday I went to pick up my prescription I also wanted to purchase 6 sodas when I went to the counter the lady would not help me purchase the soda she said only 5 idems.so I told her I would put back 1 soda and she still told me no,
she said I would probably steal the other soda. I was imbarased left the sodas and left the store. I am not a thief. I never had a problem at that store before

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    Jan 17, 2021

    Giant Eagle — Curbside

    When entering the parking lot I got a text that I didn't need to check in that someone would be out to...

    Jan 03, 2021

    Giant Eagle — Mr. Dan Hanna abusing his authority by harassing low wage employees like cashiers!

    Giant eagle as a whole company allows their own employees to be harassed, bullied, picked on, and abused by...

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    Giant EagleRude arrogant treatment.

    I went to the Shadyside market district yesterday to pick up some NON-ALCOHOLIC beer. I believe that this is the only non alcoholic beverage that requires the use of a separate cash register. I am 72 years of age and look it but the idiot carded me. I showed my license but she insisted that I remove it from my wallet, a difficult task for me. At that point I left the store without my items.

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      Dec 28, 2020

      Giant Eagle — Groceries

      I was aggressively harassed and discriminated against on 12/24/20 around 12:40 pm at the 2801 E. Waterloo Rd...

      Dec 24, 2020

      Giant Eagle — Awful treatment

      I was severely harassed and discriminated against around 12:40 at this Giant Eagle, 2801 E. Waterloo Rd. ...

      Dec 18, 2020

      Giant Eagle — Very rude behavior from one of your employees

      My son and I had stopped at the store to grab a few items and my son has learning disabilities and epilepsy...

      Giant Eaglecashier/product advertising

      Just moved to Hermitage, PA area

      - cashiers rude
      - products advertised not available - rain checks not given
      - products priced incorrectly/ always in favor of the store
      - customer service a joke
      - customers verbally abusing each other because of long lines
      - items advertised on sale still higher than any other store selling same product
      - covid used as an excuse for bad service

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        Get GoWine / beer; alcohol pricing

        I visited Get Go, East McKeesport PA, I went in to buy a bottle of wine. I found a boxed wine with the self tag price of $12.99. When I went to check out, the price of the box wine rang up at $15.99, excluding tax. I asked for price review. A store employee went to the self and found the boxed wine. I showed him the tag price, $12.99. I asked if he would honor the $12.99 advertised price. The employee said there was nothing he could do because it is Against the Law to change the price. Question even if store misrepresented the price, he maintained there is nothing he can do. I cancelled the purchase.

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          Jul 31, 2020

          Giant Eagle — Meat and hot foods workers

          The Giant Eagle in Uniontown WILL NOT enforce their employees to wear masks in the Meat Dept. or the Hot...

          Apr 14, 2020

          Giant Eagle — just trying to get a lottery number at customer service

          I walked in to the local giant eagle in Oil City, PA. And all I wanted to do was buy a lottery number for...

          Oil City

          Giant EagleA clerk

          Name Kathy who is . Autistic. I went to giant Eagle and bought about 6 items. Gave the girl 2 coupons. And she went crazy and didn't finish my order started to scream that she was stressed out and left the register without finishing my order and the customer who knew nothing about what had started yelling at me horribly because he said the store will close and he won't be able to get food because of me. l. am 76 years old. I am paying an agency $120. For a 4 hour minimum to shop to take care of my handicapped husband to put up with this is awful person because she shouldn't be working because she evidently cannot handle working right now. I told the manager she should not be working if she is that stressed. I think she should not be on register if she cannot handle working with the public

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            Feb 24, 2020

            Giant Eagle — elimination of plastic bags

            So you take away our plastic bags telling me I am an irresponsible American incapable of recycling? So no...

            Feb 21, 2020

            Get Go — Management/Customer Service/Cleanliness

            Went to the this Get Go location last night and was very disappointed and appalled! We ordered hot food from...

            Feb 08, 2020

            Giant Eagle — Cooked chicken

            I ordered 2-(100 piece cooked chicken)for a post funeral family & friends gathering or repass. Every one...

            Jan 15, 2020

            Giant Eagle — front end

            This cart pusher Joel was just standing around not doing anything when there was lots of carts everywhere I...

            Giant Eagleplastic bags

            Plastic as everyone knows has become a big issue for our environment, so why is Giant Eagle taking 5 years to do away with plastic bags? We have started using our re-usable bags for shopping which are not expensive and actually very convenient (I always have plastic bags in the garage ready to take to recycle which means by the time I remember to take the bags they are becoming a real nuisance)

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              Jan 02, 2020

              Giant Eagle GetGo — stolen phone from getgo

              Hello, I am writing to inform you of an incident that occurred at the Boardman GetGo located at 133...

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