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Wartsila Egypt / delay & carelessness

1 Egypt Review updated:

LAST REMINDER

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


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From: Karim, Abdel
Sent: 20 February 2010 13:08
To: 'Tarek Negm (DHL EG)'; 'nadine ossama (DHL EG)'; 'Nader Gamal (DHL EG)'; 'contact@dhlglobalmail.com'
Cc: 'PRESSOFFICE@DHL.COM'; 'mai elsayed (DHL EG)'; 'service@dhl-globalmail.com.au'; ', '; 'jpn.service@dhl-globalmail.com'; ', '; 'service@dhl-global-mail.nl'; ', '
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


DEAR ALL

GOOD DAY


KINDLY PLEASE ANYBODY CONCERN OF THIS ISSUE


THANKS ON ADVANCE

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 18 February 2010 5:34
To: 'Tarek Negm (DHL EG)'; 'nadine ossama (DHL EG)'; 'Nader Gamal (DHL EG)'
Cc: 'PRESSOFFICE@DHL.COM'; 'mai elsayed (DHL EG)'
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


DEAR ALL

GOOD DAY


THIS IS THE TERTIARY REMINDER ON THIS MONTH BUT UNFORTUNATELY NO RESPONSE FROM DHL CO, FOR THE TWO CASES

PLEASE I NEEDED YOURS ADIVES TO WHO MUST BE I SEND THE COMPLAIN TO ?????

IN DHL CO, TO SOLVE THIS ISSUE


KIND REGARDS


Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 7 February 2010 9:19
To: 'Tarek Negm (DHL EG)'; 'nadine ossama (DHL EG)'; 'Nader Gamal (DHL EG)'
Cc: 'PRESSOFFICE@DHL.COM'; 'mai elsayed (DHL EG)'
Subject: FW: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


DEAR ALL

GOOD DAY


SECOMD REMINDER ON THIS MONTH


KIND REGARDS


Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 6 February 2010 5:29
To: 'Tarek Negm (DHL EG)'
Cc: 'Press Office (DHL BE)'; 'mai elsayed (DHL EG)'; 'nadine ossama (DHL EG)'; Woerden, Cees van
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


TOP URGENT REMINDER

DEAR ALL

GOOD DAY


!!!


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 25 January 2010 11:28
To: 'Tarek Negm (DHL EG)'
Cc: Press Office (DHL BE); mai elsayed (DHL EG); nadine ossama (DHL EG); Woerden, Cees van
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


DEARS

GOOD DAY


KINDLY THE YOUR BELOW NEGATIVE ACTION IS DO NOT AGREE FROM OUR WARTSILA CO, AND YOUR MESSAGE IS EXPECTATIONS WAS CONSIDERED POSSIBLE FROM MULTI NATIONAL HDL CO,


AND FOR YOUR INFORMATION I STILL KEEPING OUR ( CLAIM AGAINST YOUR CO, FOR THIS CASE )


CC, Mr, CEES THIS MESSAGE FOR YOUR INFORMATION


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Tarek Negm (DHL EG) [mailto:tarek.negm@dhl.com]
Sent: 24 January 2010 14:43
To: Karim, Abdel
Cc: Press Office (DHL BE); mai elsayed (DHL EG); nadine ossama (DHL EG)
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


Dear Mr.Abdul Rahman,


Thank you for your mail, I assume this case was closed earlier.

We are processing a new awb for your company once we receive reply from shipper you will be updated accordingly.


Regards


Tarek Negm


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From: abdel.karim@wartsila.com [mailto:abdel.karim@wartsila.com]
Sent: Sunday, January 24, 2010 2:16 PM
To: Tarek Negm (DHL EG)
Cc: Press Office (DHL BE); mai elsayed (DHL EG); nadine ossama (DHL EG)
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT
Importance: High


DEAR ALL

GOOD DAY


UNTILL NEW I WAITING YOUR POSITIVE ACTION TO CLOSED THIS CASE


KIND REGARSDS


Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 21 December 2009 10:44
To: 'Tarek Negm (DHL EG)'
Cc: 'PRESSOFFICE@DHL.COM'; mai elsayed (DHL EG); nadine ossama (DHL EG)
Subject: FW: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


URGENT REMINDER

DEAR ALL

GOOD DAY


KINDLY WAITING YOUR CONCERN ON ASAP


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 3 December 2009 6:00
To: 'Tarek Negm (DHL EG)'; Press Office (DHL BE)
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


Mr, TAREK


THANKS FOR YOUR REPLY BUT BELOW INFORMATION MESSAGE IS DO NOT CORRECT BECAUSE YOU ARE FORGET & OVERRIDDEN ALL HISTORY SINCE STATRED ON ( Sent: 1 November 2009 10:53 ) UNTIL ( Sent: Monday, November 30, 2009 9:32 AM ) MY CORRESPONDING MEALS SENT TO DHL


ONCE AGAIN I AM DO NOT REFUSED TO HAND OVER THIS SHIPMENT BUT I AM STILL WAITING SINCE ONE MONTH UNTIL NOW THE DOCUMENTS WE ARE REQUESTED & ALSO OUR WARTSILA COMPANY IS HAVE A CLAIM ( FOR A REFUND ) ON YOUR COMPANY DHL ALEXANDRIA


ACCORDINGLY YOU SHOULD BE ACCEPT MY CLAIM


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Tarek Negm (DHL EG) [mailto:tarek.negm@dhl.com]
Sent: 30 November 2009 14:12
To: Karim, Abdel; Press Office (DHL BE)
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT
Importance: High


Mr.Abd El Kerim,


Please find your shipments details and checkpoints as discussed in our Tell Conversation today :


CheckPoint Orig Sub Dest Pcs Date/Time Rte Stat Signed

pickup BSL BSL ALX 1 28/10 16:45 9110B


Customs recpBSL GTW ALX 30/10 18:43 IC Rpt by:CAI

comment: Held for Customs Processing - CAI GTW


Response Rec GTW CAI 30/10 21:45 RR

Processed atCAI GTW 30/10 21:47 PL

Duty Inv Amt GTW CAI 30/10 22:54

Inv.No: D00347966 Amt: 63.50

Account: CASHIASEG


arrival ALX ALX 1 31/10 07:22 HU

progress BSL SPV ALX 31/10 08:47 AX18 CC Rpt by:ALX

comment: CNEE CNTC


At this stage you were suppose to be contacted to notify you about duty charge not to check for your address, As I did apologized for this Issue earlier.


First Delivery Attempt


with courier ALX ALX 1 01/11 07:32 AX05A

incident BSL ALX ALX 01/11 08:48 AX05A RD Rpt

comment: NO EXCHANGE


Second Delivery Attempt


with courier ALX ALX 1 04/11 08:26 AX05A

incident BSL ALX ALX 04/11 09:48 AX05A NH Rpt by:ALX

comment: LEFT CARD 2


Third Delivery Attempt


with courier ALX ALX 1 07/11 08:14 AX05A

incident BSL ALX ALX 07/11 11:28 AX05A RD Rpt by:ALX

comment: NOT REQ


Forth Delivery Attempt


with courier ALX ALX 1 14/11 08:20 AX05A

incident BSL ALX ALX 14/11 11:09 AX05A RD Rpt by:ALX

comment: NOT REQ


On November 15, 2009 Shipper was notified by DHL at origin that your shipment is hold in our store room pending your approval to receive shipment.

Shipment is ready for delivery at your convenient once you confirm, The file already closed with Origin and there is nothing else we could provide for you as we did not save any effort trying delivery to you 4 times as mentioned.


Regards


Tarek Negm


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From: abdel.karim@wartsila.com [mailto:abdel.karim@wartsila.com]
Sent: Monday, November 30, 2009 9:32 AM
To: Tarek Negm (DHL EG); nadine ossama (DHL EG); Press Office (DHL BE); mai elsayed (DHL EG)
Cc: alx ops
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


REMINDER


Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 25 November 2009 13:45
To: 'Tarek Negm (DHL EG)'; nadine ossama (DHL EG); Press Office (DHL BE); mai elsayed (DHL EG)
Cc: alx ops
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


Mr, TAREK


> I AM DO NOT REFUSED TO HAND OVER THIS SHIPMENT BUT I AM STILL WAITING SINCE THREE WEEKS UNTIL NOW THE DOCUMENTS WE ARE REQUESTED


> KINDLY OUR WARTSILA COMPANY IS HAVE A CLAIM ( FOR A REFUND ) ON YOUR COMPANY DHL ALEXANDRIA


> I CAN BE HAND OVER THE SHIPMENT ANY TIMES ON CONDITION TO BE PROVIDE US THE COPY FROM SWITZERLAND REPLY CONCERNING THIS CASE AND MY COMPANY CLAIM


> TRUST TO HAVE INFORMED YOU SUFFICIENTLY.


KIND REGARDS


.


Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Tarek Negm (DHL EG) [mailto:tarek.negm@dhl.com]
Sent: 25 November 2009 11:39
To: Karim, Abdel; nadine ossama (DHL EG); Press Office (DHL BE); mai elsayed (DHL EG)
Cc: alx ops
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


Mr.Abd El Kerim,


I'm terribely sorry I could not help you any further, we attempted delivery Once while there was cherge on the shipment and 2 times while charges was absorbed by Origin "Shipper Wartsila Switzerland" but you have refused accepting the shipment.


Shipment is ready for delivery at your convenient once you confirm, The file already closed with Origin and they are aware of the status of shipment now.


Best Regards


Tarek Negm


--------------------------------------------------------------------------------

From: abdel.karim@wartsila.com [mailto:abdel.karim@wartsila.com]
Sent: Wed 25-Nov-09 9:31
To: Tarek Negm (DHL EG); nadine ossama (DHL EG); Press Office (DHL BE); mai elsayed (DHL EG)
Cc: alx ops
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT

Mr, TAREK

GOOD DAY


> KINDLY PLEASE PUT YOUR SELF IN MY POSITION, OUR COMPANY ( WARTSILA ) IS LOSING BIG JOB WITH ONE EGYPTIAN CUSTOMER, AND ALSO WE ARE TAKEN PENALTY


> ACCORDINGLY SHOULD GIVE THE LOST MONEY


> WITING YOUR FEED BACK ON ASAP

UNTIL NOW WE ARE STILL WAITING COPY FROM SWITZERLAND REPLY CONCERNING THIS CASE & YOUR POSITIVE FEED BACK ON ASAP TO WILL BE HAND OVER OUR SHIPMENT


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Tarek Negm (DHL EG) [mailto: tarek.negm@dhl.com]
Sent: 24 November 2009 12:24
To: Karim, Abdel; nadine ossama (DHL EG); Press Office (DHL BE); mai elsayed (DHL EG)
Cc: alx ops
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


Mr.Abdelkerim,


Please specify what exactly you need, As our Office replied confirmimg DDP and closed file. As I have told you shipment in our store waiting delivery at your convenient.


File closed from Origin and Destination and there is nothing else we could do.


Regards


Tarek Negm


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From: abdel.karim@wartsila.com [mailto:abdel.karim@wartsila.com]
Sent: Tue 24-Nov-09 6:07
To: Tarek Negm (DHL EG); nadine ossama (DHL EG); Press Office (DHL BE); mai elsayed (DHL EG)
Cc: alx ops
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT

DEAR Mr, TAREK

GOOD DAY


> FIRSTLY THANKS FOR YOUR PROMPT RESPOSE AND ALSO FOR YOUR HOSPITALITY IN YOUR OFFICE DURING MY VISIT LAST WEEK


> PLEASE I STILL WAITING YOUR POSITIVE FEED BACK AGAINST OUR ATTACHED COMPLAIN AND ALSO BELOW NOTE


UNTIL NOW WE ARE STILL WAITING COPY FROM SWITZERLAND REPLY CONCERNING THIS CASE & YOUR POSITIVE FEED BACK ON ASAP TO WILL BE HAND OVER OUR SHIPMENT


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Tarek Negm (DHL EG) [mailto:tarek.negm@dhl.com]
Sent: 23 November 2009 11:35
To: Karim, Abdel; nadine ossama (DHL EG); Press Office (DHL BE); mai elsayed (DHL EG)
Cc: alx ops
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


Dear Eng.Abdel Rahman,


DHL did not save any effort to provide service to Wartsila Egypt, We appolgize if we caused you any delay while processing DDP process for your shipment. I would like to confirm to you that your shipment is ready once you confirm to receive it without any charge.


Regards


Tarek Negm


--------------------------------------------------------------------------------

From: abdel.karim@wartsila.com [mailto:abdel.karim@wartsila.com]
Sent: Mon 23-Nov-09 8:12
To: nadine ossama (DHL EG); Press Office (DHL BE)
Cc: alx ops
Subject: FW: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


DEAR MISS NADINE

GOOD DAY


FOR YOUR INFORMATION & PROMPT ACTION


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 23 November 2009 8:00
To: 'mai elsayed (DHL EG)'
Cc: 'Nader Gamal (DHL EG)'; 'PRESSOFFICE@DHL.COM'; 'TAREK.NEGM@DHL.COM'
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


REMINDER


HI MISS MAI

GOOD DAY


FURTHER FOR OUR TELECOME DAY BEFORE YESTERDAY CONCERNING ABOVE TOPIC

UNTIL NOW WE ARE STILL WAITING COPY FROM SWITZERLAND REPLY CONCERNING THIS CASE & YOUR POSITIVE FEED BACK ON ASAP TOWILL BE HAND OVER OUR SHIPMENT

KIND REGARDS


Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: Karim, Abdel
Sent: 15 November 2009 7:08
To: 'mai elsayed (DHL EG)'
Cc: Nader Gamal (DHL EG); 'PRESSOFFICE@DHL.COM'
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT


DEAR MISS MAI

GOOD DAY


FIRSTLY WE THANK YOU FOR YOUR PROMPT REPLY AFTER THREE WEEKS & WISH TO CONFIRM AND ASSURING OUR BEST CO-OPERATION AT ALL TIME.


KINDLY FIND MY REPLY BELOW ON RED


WAITING YOUR CORRECT HISTORY INDETAILS


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


--------------------------------------------------------------------------------

From: mai elsayed (DHL EG) [mailto: mai.elsayed@dhl.com]
Sent: 14 November 2009 12:39
To: Karim, Abdel
Cc: Nader Gamal (DHL EG)
Subject: FW: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT
Importance: High


Dear Mr. Abdelrahman,


Firstly I would like to thank you for the time taken to highlight the below incident, it is only through valuable customer comments that we are able to monitor and improve our performance.


Further to your complaint regarding Airwaybill no [protected] that was dispatched from Switzerland on 28th of October 2009 .let me explain what exactly happened :This shipment had been arrived at our office in Alexandria last October 31 as we've contacted you to arrange the delivery subsequently it's out for delivery on November 01 but you refused to pay the custom duties, shipment has been returned to our office .Accordingly we send to our office in switzerland to check with shipper if he'd like to pay the duties instead of you.> FIRSTLY YOUR HISTORY IS BETWEEN FACT AND FICTION, KINDLY MUST BE YOU NOW EVERY THING AND ALL FACT ISSUE FOR IT TO CAN DECIDE WHO WAS RESPONSIBLE FOR THE DELYING UNTIL NOW

> FYI : ON NOVEMBER 01 I AM IN THE MEETING AT ISMAILA CITY WITH OUR CUSTOMER SUEZ CANAL AUTHORITY COMMITTEE AND OUR COMPANY TAKEN PENALTY BECAUSE I DO NOT HANDED OVER THE DOCUMENTS INCLODING IN THIS SHIPMENT IT DEFAULT IN YOUR ALEX, DHL OFFICE


We've got the origin confirmtion on Nov 04 & shipment was out for delivery on the same day with our courier but unfortunately he didn't find you & Mr Nader called, and you advised that you're in Port Said hence, we arranged another delivery attempt on Nov 07 after you returned back but you refused to receive it again.

> YOUR CORRECT ON NOVEMBER O4 I HAVE A MEETING AT PORT SAID SHIP YARD, WHOEVER MY FANILY IN THE HOUSE OR MUST BE HAND OVER THE SHIPMENT BY A PERSON

> REGARDING FOR MY COMPLAIN I SENT TO DHL ON NOVEMBER 1 AT 10:53AM


> FIRST REMIDER ON NOVEMBER 1 AT 11:41AM TO AVOIDE CUSTOMER PENALTY BUT SORRY NO RESPONS FROM YOUR SIDE


> SECOND REMINDER ON [protected] AT 05:33 AM BUT SORRY NO RESPONS FROM YOUR SIDE


> TERTIARY REMINDER ON 1172009 AT 17:45PM BUT SORRY NO RESPONS FROM YOUR SIDE


I trust that this goes some way to understand our position in this situation and re-establishing your faith in DHL and our sincere efforts to provide a high standard service, should you require any further assistance on this regard, please do not hesitate to contact me directly.

THANKS IN ADVANCE FOR YOUR CO- OPERATION AND UNDERSTANDING ON THE ABOVE ISSUE

PLEASE WAITING COPY FROM SWITZERLAND REPLY CONCERNING THIS CASE & YOUR POSITIVE FEED BACK ON ASAP TOWILL BE HAND OVER OUR SHIPMENT


Mai El-Sayed

Tracing advisor

Alexandria, Egypt

Tel # : "[protected]" or "16345" Ext 3502

Fax # : "[protected]"


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From: abdel.karim@wartsila.com [mailto:abdel.karim@wartsila.com]
Sent: Sat 11/7/2009 17:45
To: Nader Gamal (DHL EG); Press Office (DHL BE)
Subject: FW: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT

TERTIARY REMINDER

<<Label.pdf>>

DEAR Mr, NADER

GOOD DAY

> FURTHER FOR OUR TELECOMS MANY TIMES SINC SEVEN DAYS CONCERNING THE ABOVE TOPIC, THIS IS TERTIARY MEAASGE SENT TO DHL EGYPT

> IF I AM NOT MISTAKEN IT IS VERY IMPORTANT ISSUE FOR YOUR COMPANY ( DHL ) BECAUSE OUR WARTSILA COMPANY HAD MORE THAN 75 OFFICES AND FACTORSY AROUND THE WORLD AND I KNOW DHL HAD A AGREEMENT WITH OUR WARTSILA COMPANY


> KINDLY PLEASE WAITING YOUR POSITIVE FEED BACK ON ASAP

> YOUR CO-OPERATION REGARDING THE ABOVE WILL BE HIGHLY APPRECIATED

KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


_____________________________________________
From: Karim, Abdel
Sent: 5 November 2009 5:33
To: 'PRESSOFFICE@DHL.COM'
Subject: FW: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT

SECOND REMINDER

DEAR DHL

MUST BE ANY BODY REPLY FOR OUR COMPLAIN

KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


_____________________________________________
From: Karim, Abdel
Sent: 1 November 2009 11:41
To: 'PRESSOFFICE@DHL.COM'
Subject: RE: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT

REMINDER

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved


_____________________________________________
From: Karim, Abdel
Sent: 1 November 2009 10:53
To: 'PRESSOFFICE@DHL.COM'
Cc: '2009@DHL.DE-ALLERECTEVORBEHALTEN'
Subject: WARTSILA EGYPT NEEDED YOUR URGENT SUPPORT

TOP URGENT REQUESTED

TO WHOM IT CONCERNS

GOOD DAY

THE AWB NUMBER [protected] HAS BEEN PICKED UP ON 27TH OF OCTOBER 2009

ON THE SAME DAY THEY ARE HOLDING THE SHIPMENT . WHAT IS THE REASON I WANT TO KNOW THE REASONS

DEAR ALL

AS PER THE ABOVE SUBJECT, SHIPMENT IS PICKED UP ON 9TH OF JAN 2009 FROM SWITZERLAND, AND WE HAVE NOT RECEIVED THE SHIPMENT TILL NOW, BECAUSE OF THIS DELAY, FOR THIS REASON OUR COMPANY ( WARTSILA ) IS LOSING BIG JOB WITH ONE EGYPTIAN CUSTOMER, ACCORDINGLY SHOULD GIVE THE LOST MONEY, I WILL PUT A CASE ON DHL, I WILL NEVER SPARE DHL, YOU SHOULD ACCEPT MY CLAIM

WITING YOUR FEED BACK ON ASAP


KIND REGARDS

Eng. Abdelrahman Abdelkarim
Senior Sales Account Manager
Wartsila Egypt
mobile: +[protected]
telfax: +[protected]
email: abdel.karim@wartsila.com

This e-mail may contain confidential and/or privileged information. If you are not the intended recipient or have received this e-mail in error please notify the sender immediately and destroy this e-mail. Any unauthorized copying, disclosure or distribution of the material in this e-mail is strictly forbidden.

For additional information about Wärtsilä, please see our website at http://www.wartsila.com. Work performed by a company belonging to Wärtsilä is subject to the applicable Wärtsilä General Terms and Conditions. All rights reserved

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