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PSBK.co.za / a watch instead of cell was delivered

1 885, 12th Avenue, Wonderboom South, Pretoria, South Africa
Contact information:

From: Pieter Strobos [mailto:[protected]@mweb.co.za]
Sent: 15 January 2019 11:52 AM
To: 'Takealot.com'; '[protected][protected]@takealot.zendesk.com'; 'Takealot.com' (tal-request-responder_[protected]-zd+[protected]@takealot.zendesk.com)
Cc: Pieter Strobos ([protected]@mweb.co.za)
Subject: RE: takealot.com Re: Phone Call from : Caller [protected]

Dear Shehaam

I understand from my wife Hannie, who communicated telephonically with you yesterday and today [protected]), that you are busy investigating the "mishap".
You must first find out where the mishap happened.

With all respect: Why must we, the buyers who already paid for the cell phone in full, be punished?
We strongly feel this is Takealot's problem.

Will you please immediately send the already paid Huawei P20 128GB LTE Black cell phone to us.
Delivery address: 885, 12th Avenue, Wonderboom South Pretoria. GPS dec degrees coordinates:
-25.700717 28.205738

Please acknowledge receipt of this e-mail.

Regards

Pieter Strobos PrEng
PSBK Consulting Engineers
Cell [protected]

E-mail from Takealot:
Shehaam Williams (takealot.com)
Jan 14, 15:29 SAST
Dear Pieter

Thank you for contacting Takealot.com.

Apologies for the mishap, thank you for the information provided i will have this escalated to the relevant department, i will revert back to you

Kind Regards
Shehaam Williams

PSBK.co.za
PSBK.co.za
PSBK.co.za

  • Updated by Pieter Strobos, Jan 15, 2019

    Very poor service experienced from Takealot so far.

Pi
Jan 15, 2019

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