Bentley Long IslandLemon

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Verified customer

It is more than a bitter taste to swallow when your car qualifies under the state's lemon law - it is endless aggravation, exasperation and anger. And, it can happen to the lowest or highest priced car.

Just ask Nick at MLEB Partnership located in Franklin Square. Last year they spent over $350, 000 for a brand new Bentley. Only five days later the car was brought in for repairs. Since then it has been back to the dealer over a dozen times, and with less than 6, 000 miles, has had over $16, 000 in warranty repairs.

Despite all of this, the car still has windows and a roof that doesn't close properly causing leaks that allow water and air to soak into the car. It also has a steering wheel that shimmies and pulls to the left at low speeds, and numerous other problems, some of which are classified as safety violations. This vehicle has been in for service 13 times and towed in 5 times, because of safety concerns about driving the vehicle. It was towed again on 4/21/09 to a new dealer, Manhattan Bentley, again because of safety concerns to drive the vehicle.

As for Bentley, officials offered $5, 000 to settle, then quickly offered $80, 000 off a new car, for the owners to settle and not file a lemon law complaint. When I went to trade in my car, I was told it was only worth $200, 000. They tried to tell me that my car has depreciated over $150, 000 in 6 months.

While Bentley officials insist the car meets Bentley's standards, the Nassau county Office of Consumer Affairs disagrees. In a letter dated April 8, 2009 they report, "This office has substantiated the problems and problems have been further substantiated by an independent company that specializes in luxury automobile maintenance and repair." The dealer, Champion Motors in Jericho, was cited with a violation and unfair trade practices but the actual violation had to be stayed because the dealer had filed for bankruptcy.

The Consumer Affairs office also recommended the owners to file a Lemon Law complaint, which is now being prepared by MLEB Partnership. And so a car that was to bring a "dreams come true story" has turned into a living nightmare, one day that appears will not be over anytime soon. To this day all problems still exist.

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