Mr. Lube Canada’s earns a 1.4-star rating from 5 reviews and 189 complaints, showing that the majority of vehicle owners are dissatisfied with maintenance services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I'm done with them
Several years ago they changed oil every 8000 km. Then, they asked every 600 km. The latest visit they called me after 5000 km. Every time, the same "synthetic oil" from some hand pump - no brand, no type. Also, in the time, the price increased. So, they are basically asking more and more money, more often every time. Can I call them crooks? The last visit was my last to them.
Mr. Lube Canada - Predatory and dishonest business
The local Mr. Lube in Kelowna BC 1850 Underwood Avenue convinced my daughter to have an oil change after 2000 kilometers. As well, they sold her a "fuel system cleaning," which consisted of them pouring a 20 dollar bottle of gasoline conditioner in her tank and charging her near 80 dollars. The equivalent product at Canadian Tire is 20. This company engage...
Read full review of Mr. Lube CanadaMr. Lube Canada - Beware of Mr. Lube
Warning to all: Avoid Mr. Lube at Sahali for any mechanical services, especially brake repairs! I visited Mr. Lube at Sahali recently to change the brake pads (not rotors) for my Kia Forte. They charged me an outrageous $649 with no breakdown of costs provided. Upon receiving the bill, I requested an itemized breakdown, only to be met with resistance and...
Effortless Oil Change Experience at Mr. Lube
I recently visited Mr. Lube for an oil change, and I was impressed by the efficiency and professionalism of their service. The best part was that I didn't need an appointment; I could just drop in anytime. The staff was friendly, and they completed the oil change quickly, keeping my vehicle running smoothly. I appreciate the convenience and quality of service at Mr. Lube!
Quick and flawless
I recently had my oil changed at1850 Robertson Rd, Nepean, and I couldn't be happier with the service, especially thanks to Rafael. He not only got the job done quickly but also took the time to check under the car and inspect all the fluid levels. Rafael even noticed a potential leak and recommended getting the timing belt changed soon for better performance and safety. I really appreciate his attention to detail and helpful suggestions. Overall, Rafael's professionalism and thoroughness made my experience at Mr. Lube top-notch, and I'll definitely be coming back for future maintenance needs. Huge thanks to Rafael and the team!
Recommendation: I highly recommend this one especially if you are lucky enough to have Rafael there or someone just as thoughtful.
Mr. Lube Canada Complaints 189
Poor customer service!
I am a long time customer of your franchise! This was the worst experience I have ever had! On arrival I was told that it would be a least 30 to 45 minutes! That was OK! It turned out to be 90 plus minutes! the car behind me got in before me and got out 20 minutes ahead as well! The technician was the least experienced and needed assistance to remove the...
Read full review of Mr. Lube CanadaTire change
I provided all season tires to change from my winter tires. I am not an expert and got the wrong specifications. The Mr Lube at Harbour Landing in Regina did not do their due diligence t make sure that those were the right tires. I pay not only for the service but also their expertise and they failed me. Not only that but the danger that put me and...
Read full review of Mr. Lube CanadaOil Change
I waited 30 minutes for my turn in the parking lot at your location on 70 Grand Marshal Drive in Scarborough and your attendants took another car before me when it wasn't his turn. I promptly left as a result. Perhaps you should train your employees on how to put waiting cars in order so people don't waste their time. Its not that complicated. I am a...
Read full review of Mr. Lube Canada and 1 commentIs Mr. Lube Canada Legit?
Mr. Lube Canada earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Mr. Lube Canada. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Mr. Lube Canada has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Mrlube.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mrlube.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Mrlube.com you are considering visiting, which is associated with Mr. Lube Canada, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Mr. Lube Canada as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Mr. Lube Canada website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Mr. Lube Canada has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 189 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Mr. Lube Canada. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overcharge for an oil filter cap replacement
I took my Toyota RAV4 for an oil change at Mr. Lube (address below). I told them that I have detected an oil leak coming out from the oil filter cap, they checked it and told me that the oil filter cap has to be replaced and it costs $199, I told them to replace it, I paid them for the oil change ($116) and for the oil filter cap replacement ($199.99). Then...
Read full review of Mr. Lube CanadaCustomer service
On Tuesday april 23,2024 I brought a spare tire to mr lube in edmonton, alberta on winterburn rd for a leak repair. The service tech pumped the tire to confirm it was leaking. As he try to break the bead, the puncture the tire on the tire machine. I pointed it out to him and he said I brought it in like that and nothing he can do about it so I took my tire...
Oil change
On Jan 22 2024 I called Mr Lube and they told me 135 dollars for my oil change. When I get there they changed my price too 179.99 plus tax. Came out too 220 dollars for an oil change. WTF? I have never paid this kind of money unless the dealership was doing my oil change. I told them they are charging me dealership rates. Then they had enough nerve to tell me I need a transmission flush for 285 dollars. Are they crazy? I want some answers as to why they charged me dealership fees. I believe if you want too make this right for me, change my transmission fluid flush for free please. You definitely over charged me doing my oil change. Help me and fix this issue you did to me. I was scammed by Mr lube because they charged me dealership fees.
Claimed loss: 109 dollars
Desired outcome: I would like a free transmission flush to make things work.
Confidential Information Hidden: This section contains confidential information visible to verified Mr. Lube Canada representatives only. If you are affiliated with Mr. Lube Canada, please claim your business to access these details.
They put watered down washer fluid in my tank and split it.
I went to the Bryne dr location about 2 months ago for a change. I don’t use this car much. I have not put 40km since that change. They filled my washer but They Put water down washer fluid in my container and split it when it froze. I called Manger he first said they put summer fluid in after checking my last visit. When I reminded him it should not have...
Read full review of Mr. Lube CanadaOver price for 2016 crv transmission fluid.
As a loyal customer I took my crv for transmission fluid change. I called them over the phone they mention me it is between 100 to 200$, when I took them they showed 360$ plus tax and final bill was 418$. Wile Mr lube kitchener quoted me 260 plus tax while honda said it is 160 plus tax. They said they showed me price and I agree.! While how come other location not charging that much money for same services.
My number [protected]
Claimed loss: 418$
Desired outcome: Price should be 150$ less
Confidential Information Hidden: This section contains confidential information visible to verified Mr. Lube Canada representatives only. If you are affiliated with Mr. Lube Canada, please claim your business to access these details.
Lug nuts improperly installed
On 24 Nov 2023, I took my 2002 Acura to Mr. Lube in Medicine Hat for an oil change and to install my winter tires (already mounted on wheels). The mileage on my vehicle 14301 Kms. After the vehicle was serviced, I left and drove home. I thought I hear a thumping noise coming from the back of the vehicle. I thought maybe it was a flat spot in one of the...
Read full review of Mr. Lube CanadaVarious maintenance issues
I visited Mr. Lube store 250 in Mississauga on April 26, 2023 to do oil change for my car and end up doing multiple maintenance works based on their recommendations. The next day I experienced leakage from my car where I visited the same store to inspect but they fail or plan to fail to discover the source of leakage to avoid liability and accountability, then I decided to take my car to Peel Chrysler lakeshore where they discovered the source of leakage and fix it. I lost trust in Mr. Lube quality of services and customer satisfaction policy and procedure
Claimed loss: Nothing claimed and still waiting for reimbursement of my losses
Desired outcome: To be compensated for my expenses and losses
Tires rotation
Hi. Yesterday 15.Nov.2023. I went to mr lube shop for winter tires rotation located at spears road in Oakville before any work on my tires workers first tried to up sale me with some things which I didn't want,they offered services for cash money no invoice for extra air 100$ and balances 150$ which I refused,so thay start to taking down tires and totally...
Went in for oil change only!
Hi everyone I am writing this because of the pure pressure the guilt you feel after hearing a foreign language and you need this ! So you think ok don’t understand a word anyone is saying except you need this sir ! Ok here we go it’s going to be a long one ! But I promise it will be educational and a warning and also to the owner of this awful place, people...
Read full review of Mr. Lube CanadaMy son was ripped off
Yesterday Nov 6, 2023 my son who is a student was in need of an oil change in his 2011 VW Golf … the regular place he goes ( Mobile 1 ) in Ajax was closed for roof repair so he went to Mr Lube in Pickering ( Mobile 1 charges $103 plus you get great customer service and free fill up of windshield washer fluid , air pressure checks , air freshener and if...
Read full review of Mr. Lube CanadaCross threaded oil filter - oil spill
Oil change at Sivercreek-Willow in Guelph. Filter improperly installed. Drove the 1 km home. parked overnight. Started car 5:30 sounded like nuts and bolts in a dryer. Shut it off. Came out at when it was light. Huge puddle of oil. Phoned Mr. Lube. Guy came right away replaced filter and topped it up. Said I'd lost half in parking lot. Property manager sent Five Star Cleaning to clean it up. Took the bill to Mr. Lube when I received it with instruction it had to be paid by Nov, 1. M.F. Property Management has not received payment. It goes on my condo fees. $1016.93. I have photos of the damage. Could you please look into this. I'm not impressed with my treatment.1016.93
Desired outcome: To be paid to M.F. Property Management Ltd. 28 Bett Court Guelph N1C 0A5
About my vehicle lexus rx 350.
I been be there west drive Brampton location. I was ripped off $330/ for changing the differential oil of my Lexus rx350 which was not required at all,which later I confirmed from my dealership Don Vally Lexus . Earlier to that I was ripped off $79.99 for undercoating, that top was required as it was done by the dealership which lasts up to 5 years. I complained to their head office & wasted lot of time bout of no use. I highly recommend not to go at this location.
Oil change
I went in for an oil change on October 16 and without any discussion of what oil package I wanted, they charged me for the most expensive, without my consent. They told me all of my brakes were totally gone and the car was dangerous to drive and quoted me a price of $1200. He stated a few times that the car was too dangerous to drive. I took my car to OK Tire today to have my brakes checked and found out that they are at 70% front and 60% rear and are in great shape. Mr Lube is scamming customers. This is fraud
Scammed my 19 year old daughter by convincing her that her car needed unnecessary services.
My daughter attends college and lives in a residence building that is right next to a Mr. Lube location in Ontario. She brought her older model Honda Civic in for an oil change earlier this week, and they convinced her that her car also needed an engine flush @ $29.99, a KLEENFLO friction shield @ $34.99, fuel system cleaner @ $139.99, and a "premium"...
Read full review of Mr. Lube CanadaOil change at store #248
Reason visit to one of the locations in Markham Ontario store #248 , I do service my all business car and suv , since it is opened and before also do service with Mr lube other locations, good service . I do have complaints store 248 today , welcome service is good and not long wait, once service done the technician closed hood and he don’t know how to...
Read full review of Mr. Lube CanadaOil Change
I went for an oil change at the London Ont. location corner of Wellington St and Commissioners Rd E. at 664 Commissioners Rd East. I was charged way to much. When I asked for a receipt I was not given one and was told one would come by email. When I received my invoice by email it showed I was charged for a OEM oil filter that I did not ask for and was not informed of by the attendant. I have always been okay with the filter that comes included with the package at 64.99. When I called to ask why. I was told no managers were on duty. Then a supervisor told me that all the managers were on vacation and none of them would be back for 2 or 3 weeks. I asked for a refund of the $20.00 plus tax since it was not discussed with me and I would have declined the OEM filter had it been discussed, The supervisor just started laughing and said okay buddy you have a good day in a snotty tone.
Oil change date Sept 20 2023
Rude phone conversation with Mr. Lube Supervisor Sept 29 2023
Desired outcome: Refund of $20.00 plus tax
Wheeling lug nut torque
I went to Mr. Lube in Milton at 1525 Main street and they changed my tires and RIM. I paid the amount 196.61. When they handed me the car I noticed one of the nut was missing. When I told them that one of the NUT is missing, they told me that it was missing from the moment I brought the car in the garage. I asked them then why they didnot mention me at...
About Mr. Lube Canada
Overview of Mr. Lube Canada complaint handling
-
Mr. Lube Canada Contacts
-
Mr. Lube Canada phone numbers+1 (866) 675-8231+1 (866) 675-8231Click up if you have successfully reached Mr. Lube Canada by calling +1 (866) 675-8231 phone number 1 1 users reported that they have successfully reached Mr. Lube Canada by calling +1 (866) 675-8231 phone number Click down if you have unsuccessfully reached Mr. Lube Canada by calling +1 (866) 675-8231 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Lube Canada by calling +1 (866) 675-8231 phone number100%Confidence scoretoll-free+1 (604) 759-4300+1 (604) 759-4300Click up if you have successfully reached Mr. Lube Canada by calling +1 (604) 759-4300 phone number 0 0 users reported that they have successfully reached Mr. Lube Canada by calling +1 (604) 759-4300 phone number Click down if you have unsuccessfully reached Mr. Lube Canada by calling +1 (604) 759-4300 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Lube Canada by calling +1 (604) 759-4300 phone numberRichmond, BC+1 (905) 828-0909+1 (905) 828-0909Click up if you have successfully reached Mr. Lube Canada by calling +1 (905) 828-0909 phone number 0 0 users reported that they have successfully reached Mr. Lube Canada by calling +1 (905) 828-0909 phone number Click down if you have unsuccessfully reached Mr. Lube Canada by calling +1 (905) 828-0909 phone number 0 0 users reported that they have UNsuccessfully reached Mr. Lube Canada by calling +1 (905) 828-0909 phone numberMississauga, ON
-
Mr. Lube Canada emailsinfo@mrlube.com100%Confidence score: 100%Supportjobs@mrlube.com100%Confidence score: 100%Job Inquiriesfranchising@mrlube.com100%Confidence score: 100%Franchise Opportunitiesrealestate@mrlube.com100%Confidence score: 100%Time To Sell Your Quick Lubedwaterfall@mrlube.com99%Confidence score: 99%marketingdcampbell@mrlube.com99%Confidence score: 99%hrmmcleod@mrlube.com98%Confidence score: 98%marketingpalexander@mrlube.com97%Confidence score: 97%hrspatel@mrlube.com96%Confidence score: 96%kma@mrlube.com95%Confidence score: 95%
-
Mr. Lube Canada address2330-6900 Graybar Road, Richmond, British Columbia, V6W0A5, Canada
-
Mr. Lube Canada social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 09, 2025 - View all Mr. Lube Canada contacts
Most discussed Mr. Lube Canada complaints
Oil ChangeRecent comments about Mr. Lube Canada company
Oil Change
M V P German Auto Specialist
2 reviews
SilverRock
16 reviews
AGA Parts
3 reviews
Car-Part.com
8 reviews
Westside Auto Pros
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!