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Mr. Lube Canada
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Mr. Lube Canada
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Mr. Lube Canada Complaints Summary

16 Resolved
168 Unresolved
Our verdict: If considering services from Mr. Lube Canada with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Mr. Lube Canada complaints 184

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11:47 am EST
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Mr. Lube Canada Oil change

On Jan 22 2024 I called Mr Lube and they told me 135 dollars for my oil change. When I get there they changed my price too 179.99 plus tax. Came out too 220 dollars for an oil change. WTF? I have never paid this kind of money unless the dealership was doing my oil change. I told them they are charging me dealership rates. Then they had enough nerve to tell me I need a transmission flush for 285 dollars. Are they crazy? I want some answers as to why they charged me dealership fees. I believe if you want too make this right for me, change my transmission fluid flush for free please. You definitely over charged me doing my oil change. Help me and fix this issue you did to me. I was scammed by Mr lube because they charged me dealership fees.

Claimed loss: 109 dollars

Desired outcome: I would like a free transmission flush to make things work.

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11:21 am EST
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I went to the Bryne dr location about 2 months ago for a change. I don’t use this car much. I have not put 40km since that change. They filled my washer but They Put water down washer fluid in my container and split it when it froze. I called Manger he first said they put summer fluid in after checking my last visit. When I reminded him it should not have...

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2:37 pm EST
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Mr. Lube Canada Over price for 2016 crv transmission fluid.

As a loyal customer I took my crv for transmission fluid change. I called them over the phone they mention me it is between 100 to 200$, when I took them they showed 360$ plus tax and final bill was 418$. Wile Mr lube kitchener quoted me 260 plus tax while honda said it is 160 plus tax. They said they showed me price and I agree.! While how come other location not charging that much money for same services.

My number [protected]

Claimed loss: 418$

Desired outcome: Price should be 150$ less

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Is Mr. Lube Canada legit?

Our verdict: Complaints Board's thorough examination reveals Mr. Lube Canada as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, Mr. Lube Canada stands out for its commitment to quality and security. Clients considering Mr. Lube Canada should delve into its customer service record to gauge compatibility with their expectations.

Mr. Lube Canada earns 91% level of Trustworthiness

Perfect Trust Endorsement: Mr. Lube Canada achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Mr. Lube Canada. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mr. Lube Canada has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Mr. Lube Canada has registered the domain name for mrlube.com for more than one year, which may indicate stability and longevity.

Mrlube.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Mr. Lube Canada website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Mrlube.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Mrlube.com you are considering visiting, which is associated with Mr. Lube Canada, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Mr. Lube Canada website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Mr. Lube Canada has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 184 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Mr. Lube Canada protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Mr. Lube Canada. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:20 am EST
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On 24 Nov 2023, I took my 2002 Acura to Mr. Lube in Medicine Hat for an oil change and to install my winter tires (already mounted on wheels). The mileage on my vehicle 14301 Kms. After the vehicle was serviced, I left and drove home. I thought I hear a thumping noise coming from the back of the vehicle. I thought maybe it was a flat spot in one of the...

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12:25 pm EST
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Mr. Lube Canada Various maintenance issues

I visited Mr. Lube store 250 in Mississauga on April 26, 2023 to do oil change for my car and end up doing multiple maintenance works based on their recommendations. The next day I experienced leakage from my car where I visited the same store to inspect but they fail or plan to fail to discover the source of leakage to avoid liability and accountability, then I decided to take my car to Peel Chrysler lakeshore where they discovered the source of leakage and fix it. I lost trust in Mr. Lube quality of services and customer satisfaction policy and procedure

Claimed loss: Nothing claimed and still waiting for reimbursement of my losses

Desired outcome: To be compensated for my expenses and losses

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7:44 pm EST
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Hi. Yesterday 15.Nov.2023. I went to mr lube shop for winter tires rotation located at spears road in Oakville before any work on my tires workers first tried to up sale me with some things which I didn't want,they offered services for cash money no invoice for extra air 100$ and balances 150$ which I refused,so thay start to taking down tires and totally...

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3:16 pm EST
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Hi everyone I am writing this because of the pure pressure the guilt you feel after hearing a foreign language and you need this ! So you think ok don’t understand a word anyone is saying except you need this sir ! Ok here we go it’s going to be a long one ! But I promise it will be educational and a warning and also to the owner of this awful place, people...

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7:23 am EST
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Yesterday Nov 6, 2023 my son who is a student was in need of an oil change in his 2011 VW Golf … the regular place he goes ( Mobile 1 ) in Ajax was closed for roof repair so he went to Mr Lube in Pickering ( Mobile 1 charges $103 plus you get great customer service and free fill up of windshield washer fluid , air pressure checks , air freshener and if...

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4:56 pm EDT

Mr. Lube Canada Cross threaded oil filter - oil spill

Oil change at Sivercreek-Willow in Guelph. Filter improperly installed. Drove the 1 km home. parked overnight. Started car 5:30 sounded like nuts and bolts in a dryer. Shut it off. Came out at when it was light. Huge puddle of oil. Phoned Mr. Lube. Guy came right away replaced filter and topped it up. Said I'd lost half in parking lot. Property manager sent Five Star Cleaning to clean it up. Took the bill to Mr. Lube when I received it with instruction it had to be paid by Nov, 1. M.F. Property Management has not received payment. It goes on my condo fees. $1016.93. I have photos of the damage. Could you please look into this. I'm not impressed with my treatment.1016.93

Desired outcome: To be paid to M.F. Property Management Ltd. 28 Bett Court Guelph N1C 0A5

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7:25 pm EDT
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Mr. Lube Canada About my vehicle lexus rx 350.

I been be there west drive Brampton location. I was ripped off $330/ for changing the differential oil of my Lexus rx350 which was not required at all,which later I confirmed from my dealership Don Vally Lexus . Earlier to that I was ripped off $79.99 for undercoating, that top was required as it was done by the dealership which lasts up to 5 years. I complained to their head office & wasted lot of time bout of no use. I highly recommend not to go at this location.

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6:54 pm EDT
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Mr. Lube Canada Oil change

I went in for an oil change on October 16 and without any discussion of what oil package I wanted, they charged me for the most expensive, without my consent. They told me all of my brakes were totally gone and the car was dangerous to drive and quoted me a price of $1200. He stated a few times that the car was too dangerous to drive. I took my car to OK Tire today to have my brakes checked and found out that they are at 70% front and 60% rear and are in great shape. Mr Lube is scamming customers. This is fraud

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3:26 pm EDT
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My daughter attends college and lives in a residence building that is right next to a Mr. Lube location in Ontario. She brought her older model Honda Civic in for an oil change earlier this week, and they convinced her that her car also needed an engine flush @ $29.99, a KLEENFLO friction shield @ $34.99, fuel system cleaner @ $139.99, and a "premium"...

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8:40 pm EDT
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Reason visit to one of the locations in Markham Ontario store #248 , I do service my all business car and suv , since it is opened and before also do service with Mr lube other locations, good service . I do have complaints store 248 today , welcome service is good and not long wait, once service done the technician closed hood and he don’t know how to...

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1:57 pm EDT
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Mr. Lube Canada Oil Change

I went for an oil change at the London Ont. location corner of Wellington St and Commissioners Rd E. at 664 Commissioners Rd East. I was charged way to much. When I asked for a receipt I was not given one and was told one would come by email. When I received my invoice by email it showed I was charged for a OEM oil filter that I did not ask for and was not informed of by the attendant. I have always been okay with the filter that comes included with the package at 64.99. When I called to ask why. I was told no managers were on duty. Then a supervisor told me that all the managers were on vacation and none of them would be back for 2 or 3 weeks. I asked for a refund of the $20.00 plus tax since it was not discussed with me and I would have declined the OEM filter had it been discussed, The supervisor just started laughing and said okay buddy you have a good day in a snotty tone.

Oil change date Sept 20 2023

Rude phone conversation with Mr. Lube Supervisor Sept 29 2023

Desired outcome: Refund of $20.00 plus tax

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1:01 am EDT
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I went to Mr. Lube in Milton at 1525 Main street and they changed my tires and RIM. I paid the amount 196.61. When they handed me the car I noticed one of the nut was missing. When I told them that one of the NUT is missing, they told me that it was missing from the moment I brought the car in the garage. I asked them then why they didnot mention me at...

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8:44 pm EDT
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Mr. Lube Canada Oil change

I was in the st annes street location today to have my 2005 dodge cummins deisel oil change

I sat in the bay the attendant was some what confused i sat for 45 minutes then as the tenant was putting oil in the supervisor noticed he was putting in suthetic oil 8 littres he stoped and asked if i wanted sythetic i said no

They then said to drain the oil i asked how much more was synthetic he he said 70 dollars i offered to pay 20 mpre as i was already running late he said he would ratjer dump it ... that felt like being spit in the face

I have been a customer for yrs im 61 yrs old and i dont feel that was a gpod call

Brent woods

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2:09 am EDT
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I visited Mr. lube in north Vancouver on Aug 24th for engine oil of my Porsche Macan model 2018 with 65000 Km. During the engine’s oil changing, the work service announced that I check in my system, and you should change the oils of the transmission (PDK) and three differential drivers. He said we checked them, and they are dirty, and the amount is low. He...

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8:47 pm EDT
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Mr. Lube Canada Oil change

On Sept 3 / 23 I went to the Mr Lube on St Anne’s and Fermore in Winnipeg I have the receipt to prove things Where do I start , they lie so much

First I seen a sign for synthetic oil change 79.00 and he said it is Midas not them So I said maybe I go to Midas then , he said we will match. I had also asked if they had other oil and he said only synthetic oil So I told him go ahead then Once finish now he charge me 106$ plus tax so 120$. I was in a hurry so I did not argue to long Just wouldn’t go back now They also claimed to have topped up my windshield washer but it is still empty, they said power steering fuild is good but it is almost empty, they said tire pressure is good but they are all in the low 20’s I can go on with their lies This company will not get to many repeat customer treating them with lies Now I don’t trust they even put synthetic oil or change my filter. They can’t be trusted at all

Desired outcome: After all reviewed but management, I want my 120$ back and if I ever use Mr Lube again it will not be that location

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4:18 pm EDT
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July 18, 2023 - went for an oil change to 5764 Tecumseh Road East, in Windsor, Ontario. Addition services were offered and I approved the work. I was informed the thermastat housing was broken and had arrived that way. The mechanic had been working on the car for a bit of time at this point. I would not have been able to drive the car with this part broken...

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10:46 pm EDT
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Awful service. Mr lube in newmarket Ontario They damaged the body of my car without mentioning it. They put the jack on the wrong place and made a big crater on the underside of my car. They even didn't even apologize or cover the expenses. It happened on May 02nd 2023 and I'm still awaiting for them to fix my car. Kanav 'store manager' is always saying...

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Mr. Lube Canada contacts

Phone numbers

1866 675 8231 +1 (604) 759-4300 More phone numbers

Website

www.mrlube.com

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