Associated Impound & Recovery Service

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Associated Impound & Recovery Service Customer Service Contacts

1 816-318-9910

102 N Scott Ave
Belton, Missouri
United States - 64012

associatedrepo.com

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Complaints & Reviews

Pat Casey — Pleasant Hill, MO, USA

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved Associated Impound — Scam of charges

You towed my son's car from the Taco Bell parking lot across from the Kansas City Royals stadium. He ate lunch there and walked across the street to the game. Even though he should not have parked there, you have a major scam going with the Taco Bell corporate office of which you towed from Kanasa City, MO out to Raymore in some dump of a place. There was a tow lot within 10 miles from the stadium but you have a deal which I am sure you and Taco Bell split the huge profit of the $205.00 you charged him for a tow. Unbelievable. I have never in my life heard of such charges for a tow and such a rip off to tow across town when you could have towed right there. Shame on you people. He just got out of college, worked his first week and it cost more than his first paycheck. You would have thought he did some horrible crime. This is the biggest scam I've heard of and even though it is legal it is so unethical and I plan on writing letters to BBB, Attorney General and anyone else I know to let them know about this unbelievable scam they have going.

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NikkiAshley_82691 Jul 31, 2010

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Verified customer

Well, I completely and %100 agree with Amber S... Therefore I guess I don't have to say a whole lot...

Pat Casey, yes your some may have ate lunch at Taco Bell, but afterwards as you stated he walked off and left his car... Which isn't right... I'm sorry, but yes Taco Bell had every right to have his car impounded and your son had every right to pay whatever the tow company chraged him (I guess $205.00?), wether it was $100.00 or $1, 000.00... He shouldn't have left his car there... Pretty much end of story...

Pat Casey, you complaining about this is just like someone parking in your driveway... Sure they may have came and talked to you (somehow used your property/driveway), you don't know these people (just like customers that go into Taco Bell. Taco Bell doesn't know half of the people that go in there...), they walked off and got a ride from another car (yeah, there car is fine, it's not broke down) and just left their car sitting in your driveway for over an hour... Now, would you want this car gone? Well, yeah, I'm sure you would... What would you do about it...?

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Amber S Jul 14, 2010

This comment was posted by
a verified customer

Verified customer

I agree completely with "Cynthia Manager".

Day in, day out, we also tow cars off private property from people that have no regard for property owners, while we commend those silly "idiots" that follow the rules by actually know how to park their cars, or realize that they have to pay to park. In some (most) cases these people walk great distances to get to their venue, destination, regardless of the weather or other circumstances. Fortunately, these HONEST people are in the majority.

We get paid to deal with those who a) park illegally on the street b) block driveways c) park in handicapped spaces d) abandon their junk for others to haul off and e) park on privately-owned lots without paying, thus depriving (stealing from) the owner the revenue they're entitled to or f) any other creative parking circumstance. With a-c, plus e-f, the people that 99% of the time CHOOSE to park illegally feel that THEY'RE the victims, and often claim their units have been damaged, in retaliation for how badly they felt they were treated. They were narcissists when they parked, and become enraged narcissists by the time they deal with us. Problem parkers are usually problem people.

As far as the "felon" goes, that's below the belt. We can only imagine what he lives with every day, dealing with the loss of his son. We're aware of this guy. There are several articles at examiner.net under Frank Buhr in the archives. He made a MISTAKE, although it does appear that he often left the child unattended overnight with the mother from what we read. Our prayers go out to Frank, and his family, which includes John and Alishia.

Regarding Associated Impound, like everything else, there are far worse companies, and there are better companies. Best way initially to objectively size up any business is by checking public information court cases in Missouri and the BBB. Associated Impound has an "F" (FAIL) rating with the Better Business Bureau. Missouri records are at https://www.courts.mo.gov/casenet/base/welcome.do As Associated Impound both Carrie and John were sued for damages and lost (08CY-CV00729. Probably from one of those enraged narcissists.) In [protected] they were sued twice. Looks like Palisades Collection is currently trying to serve John. John has a fist full of traffic tickets and registration violations just like the rest of us that drive thousands of miles a year. We've only seen John's early 2000's single axle red Chevy with the wheel lift, plus occasionally their friends with one or two older similar trucks with bed-mounted units, including an older gold Chevy with a bed unit driven by Frank. And 8 "employees"? We can barely afford to pay our worker's comp premiums, and if Associated is running 8 people with deductions, we need to know how they're getting past the state. lol, kidding! No one has never heard of a Cynthia, either. Carrie is who everyone deals with. Seriously, they're NOT ax murders, folks. They're just doing their JOB and they live with the same trials and tribulations as the rest of us. They're 2 people trying to make their way in a very tough world. As far as we know, they exist quietly in the same small community as we do, without any incidents that we're aware of, and they're not taking HANDOUTS from anyone. ALL POSITIVES.

Park where you're not supposed to and expect to be towed. Expect that it will cost you. Expect to feel inconvenienced. Don't lash out at us for your mistake. We didn't single you out, and we charge what we charge because this type of business can be more expensive to operate than businesses that work on the road, private towing, or just about anything else. If you're cordial to us, expect politeness and honesty in return. Otherwise, we're indifferent towards you, we'll process your unit, and send you on your way. Your "side" of the story and any threats go in one ear and out the other. You mean nothing to us when you do that. This has been our this business for almost 30 years, and we're doing nothing else other than a "JOB". Same thing, different day.

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CYNTHIA MANAGER Apr 16, 2010

ITS FUNNY I FOUND OUT ABOUT THIS POSTING BECAUSE A MAN CONTACTED ME FROM THIS WEB SITE AND OFFERED TO TAKE OFF ALL NEGITIVE COMMENTS FOR A SMALL FEE OF 4000.00 DOLLARS... HMMM TALK ABOUT SCAM!!!

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Cy
CYNTHIA MANAGER Apr 16, 2010

Just an FYI {THERE IS NO FREE PARKING IN OR AROUND THE STADIUM}

Here is the Taco Bell Story, first of all we have been regulated by the state and the City what we can charge, and there are SEVERAL SIGNS on the lot letting people know PRIVATE PARKING, IF YOU LEAVE YOUR CAR IT WILL BE TOWED!! Taco bell even has a large one on the door that tells everyone if you leave your car here after you eat it will be towed. You see they mainly have cars towed during ball games due to the fact that all the royals and chiefs games are scheduled during lunch shift and dinner shift...1:00 or 7:00 games, and there have been times we have had to tow up to 18 cars in one game due to the fact that there was no parking left for their customers. Associated Impound Is fully insured and bonded company, we use a unit called a Sneeker that only touches the tires on the cars, and we us dollies and go jacks to pick up units, and we also use a flatbed. As far as the rest of the things you are speaking of with the employees, I have 8 employees of those employees I have not had a problem with any of them.

The person or "felon" you are speaking of did lose his son. I have to let you know there is much more to this story... this person was charged because he dropped his child off for a SUPERVISED visit with his mother for a 3 hour visit and the mother’s boyfriend showed up and beat and killed his 3 year old son. Before he dropped his children off with their MOTHER He was told that the boyfriend was no longer in the woman’s life, which is the only reason he let his ex wife watch his kids while he went back to work. Due to his poor judgment his ex wife’s boyfriend killed his son and he had to serve a few months in prison for child endangerment. He paid a horrible price that none of us should have to pay, His child was murdered and he has to live with the "what ifs" for the rest of his life. I know It is not my place to put his information out there, however the person who posted the last comment a had no idea what he was talking about as far as the company and due to his comments I know who it was because it was an old friend of the "FELON" and we had to repossess his car and the next day he posted this.

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John Jun 02, 2009

Pat, we're very aware of this "company". They rent an "office" at 102 A North Scott, Belton, MO. Owned by John and his recent wife, Carrie Alexander. They've been in business for the last 3-4 years. They use an inexpensive lift truck and and may subcontract to other entities with those cheap "low dough tow" sling units mounted in the bed of their jalopy trucks. All are originally from the area where your son's car was picked up. We're aware of at least 2 individuals that work as independent contractors with "Associated". One is a convicted felon who spent time in prison for endangering his child, who was ultimately murdered by his wife and her boyfriend. It's unknown whether the contractors have commercial insurance or if any of them, including the "owner", are properly trained. And we know of one recent situation where this company was less than honest.

The tow fee may have been the least of your concerns. Your son's vehicle could have been damaged, especially if one of the contractors towed the car with their sling unit. If damage had occurred, good luck getting paid for repairs. Places like Taco Bell often use this type of contractor, and pay them considerably less than a full-service tow company with many pieces of highly expensive regulation equipment and millions in liability insurance. Most mainstream companies simply can't afford to take on those type of accounts. Nor are those type of accounts desirable. They have more profitable accounts to attend to.

Here's the bad part, directly related to your complaint. Kansas City recently revised its tow truck policy. Under the new ordinance, Associated Impound may have been entitled to charge what they did, and probably milked your son to the maximum allowed. The best synopsis of this new ordinance is located at the KCTV website under "Investigations" :

http://www.kctv5.com/investigations/18207629/detail.html

We would still encourage you to complain to the City of Kansas City, along with the MO Atty General. We believe that there needs to be state-mandated controls on allowable charges and state-licensed contractors. Good luck to you.

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Inspector_G May 17, 2009

Without taking this wrong, get ready to stand in line to complain. Don't think towing companies are generally members of the BBB, whch is usually nothing anyway. Might want to do some research on Private Parking Towing regulations and procedures, if there are any in that jurisdiction. Some places have regulated this type of practice, which is the only way to enforce something is having it regulated or be illegal to conduct business in an improper manner. On one observation, a receipt for a Taco from 3 hrs. ago may not justify leaving one's car on the Taco Bell lot for an extended period of time without permission from the business owner. Check with your local prosecutor's office if it is worth the time- I'm sure the subject coming up a few hundered times could possibly promote some type of legislation if it is indeed Camp Tow-A-Lot being allowed with no fear of retribution.

On another note..check out Aisle19.com - use referral ID 460355- FREE membershio in a shopping portal that allows you to save money and earn CASH BACK at over 700 stores you may already already be familiar with..just order online..eventually maybe towing services will be offerred (as mortgage loans are being added this week). LIVE seminar - about 40 min- on TUE and THUR. at 1PM, 7PM, 11PM EST. at www.thesecretofaisle19.com Click on scheduled time you wish to view, and let me know where you stand with it...

Good luck.

Tom

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