SUBMIT A COMPLAINT

UPS Billingdenial of invoice correction

The following shipment (2) packages was made via 2nd day air a.m. delivery.
Delivery instead delivery occurred at 6:45 p.m.
Billed for 2nd day air a.m. delivery.
Have contacted ups about this five different times. the first time was within the 15 day window to resolve this. it was never resolved or credited.
Ups billing now claims there are no records of any of my phone call contacts to ups - no records! because of no records the billing department contends they cannot do anything/ refuse to adjust the bill because of the 15 day rule.

I want the bill adjusted to reflect the standard 2nd day air charge, not the 2nd day air a.m. delivery charge. I am prepared to pay what is fair and correct. the charge now due is not fair and it is not correct.

Invoice date: jul 21, 2018
Invoice number: 0000004a3y56298
Account number: 4a3y56

Billing address:
Michael lee fallow
Artisans on web
548 market st rm # 23210
San francisco ca [protected] us

Invoice due date: jul 30, 2018
Amount due: $121.19

From: artisans on web
Tracking number:
1z4a3y560796213179
Ship to: alpine mtn region pca
18465 roller coaster road
Monument, co [protected]
Us
Ups service: ups 2nd day air a. m
Number of packages: 2
Package weight: 20.0 lbs
Scheduled delivery: 06/13/2018

Tracking number:
1z4a3y560796213179
Ship to: alpine mtn region pca
18465 roller coaster rd
Monument, co 80132
Us
Ups service: ups 2nd day air a. m
Number of packages: 1
Package weight: 10.0 lbs

Michael fallow, artisans on web [protected]

Ml
Jul 26, 2018

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